Quick and friendly…read more.. Very informative on service.... Manager there was so thoughtful....Female and knowledgeable !

Jiffy Lube Punchbowl is a convenient place to get your vehicle serviced. Just keep in mind that…read morewait times can vary depending on how busy they are and how much staffing they have on duty, so I'd recommend calling ahead to see what the wait looks like before heading over. They also offer annual safety inspections, but make sure a licensed inspector is on duty before going. A quick phone call can save you some time and an unnecessary wait. Overall, a convenient option when you need to get things taken care of in a jiffy!

super cool, super honest, and super kind people work here! and of course, they know exactly what…read morethey're doing and will not hesitate to walk you through the process of how they are going to work on your car. they treated my CRV like a queen! plus, the shuttle service they offer is SO convenient. next time i need another repair or inspection, it's going to be these guys. guaranteed!

Since your reply is filled with inaccuracies, let me tell what actually happened…read more I brought my car in for a steering issue on my Lexus. I agree that I did take it to a friend's shop first and he checked into the issue. He wasn't able to help because he was going out of town. When I initially contacted Neue Auto, I was told that you fixed all kinds of steering systems. My Lexus has an electronic control unit for the power steering, not a hydraulic one, like most cars. I asked specifically if this is something that you were able to do...when I initially called and when I dropped the car off. That was a SPECIFIC question. Both times I was assured that you were familiar. A whole day went by and no callback. I was told that it would take a few hours to investigate the issue and after repeatedly calling for an update, I was told that at 5pm my car was still being worked on. No callback by 6p so I DROVE down there in my other car only to find the shop locked up. It was the weekend and I did without my car and without any update. I was cool about it and Alvin finally contacted me after I left a message on Monday morning. I was NOT informed that you would not be able to perform the "calibration and [potential] programming." If this was the case and you didn't have the tools to complete the job, why in the world wouldn't I take it straight to Lexus? Let me be clear...you had the car for 3 weeks...THREE Weeks and nothing was being done. Alvin kept telling me he was trying to get in contact with someone at Lexus and get the inside on how to fix it. I got my car out of there because Alvin said you were waiting on someone trying to get a "workaround" for the programming? I have text messages and voicemails about this. Needless to say, the car was unfixed. When I picked up my car, it was FILTHY...there was dirt IN my car and the whole car was dirty. My car is my baby and it has never seen a day that it was that dirty. Alvin pulled the car out and I got in and drove 1/2 a mile before realizing the needle on the gas tank was BELOW "E." I also noticed this huge gash in my dash. That was NOT there before. I went straight to the gas station and had to fill my tank and I called Alvin about the gash. He flat out denied it and went on the defensive. I just threw my hands up and didn't argue. AT NO TIME DID I ASK for any sort of compensation. NONE! I asked for acknowledgement but he just denied it right off. I have the text of that too. I buy local to support, but given your reply, without even having a conversation with me throughout this whole 3 week ordeal, it's clear you have blind loyalty to your workers that allows you to create this false narrative often a customer who just plunked down $2600 for NOTHING. My car was the SAME as when I drove it in. AUWE!! Sidenote: Took my car in to Lexus the following Monday and it was done in 3 days. When I got my car from Neue, I asked for notes on what was done and what else needed to be done. I also asked if they could give me their Lexus contact so that that person could provide any information to the repairman at Lexus. When I picked up my car, the advisor said that the part changed by Neue was unlikely to have been necessary at all. This was a HUGE, EXPENSIVE lesson learned to do my due diligence in competency!

I brought my car in because something under the front part of my car was hanging low and scraping…read moreevery speed bump I drove over. Check in was relatively quick and they did the job in a few hours. By lunch time my car was ready for pickup. I don't remember the guy's name who helped me but please treat him to a lunch. Thank you!

Great customer service, legit automotive service. straight forward process starting from making…read morean appointment online, dropping off and then quick pick up. servicing the vehicle took less then 2 hours. When we first arrived we were a bit lost and must have looked lost, 2 different staff members approached us to help clarify where we could park and where to go. friendly vibe overall

my car is brand new again full service synthetic oil change, true brand oil system cleaner, power…read moresteering fluid change,AIC advanced intake cleaner,true brand GDI PFI CLEANER,

Bruh. Hahaha. ::crying emoji::…read more I went to a kiosk to renew my registration and it wouldn't let me. Wtf? Then I realized my safety inspection had expired. THREE MONTHS AGO. NOOOOOOO! And it was the first of the month so everyone and their mama was at Oil Changers needing a new inspection at 8am. Look. I waited in that line for 3 hours! But I was in my car and just watched videos. Totally my fault. If you come during the middle of the month, I feel like you'd be fine. Don't go first thing in the morning to "beat the crowd" because you ain't beating these guys. I was there at 8am and the line was already to the road. Then someone pulled up behind me so I was stuck. Fml! Not their fault. They have one inspector and one bay dedicated to that inspection. It took about 25mins per car. And yes because my d*mb*ss let my safety inspection expire, I had to wait 3 hours to get the safety inspection, go to the actual dmv to pay in person, then go back to oil changers to get the safety inspection sticker. That process didn't change. And when I came back in the afternoon, there wasn't much of a line, and since I just needed the sticker, the guy just updated his computer and put in on real quick. I don't know if there are quicker places on the island. I'm not that cool. But just don't go on the first or last of the month and you should be good. No appointment necessary just show up, and bring a snack.

We discovered a large bolt in our tire this morning on our commute and called around to local…read moreplaces but were told it would take 3 hours. Drove into Discount Wheel and Tire and were immediately helped by manager Devin who quickly evaluated our tires and gave us options for a fix. Ended up getting 4 new tires! We also got an alignment for a discount. Will definitely be back. Highly recommend!

Great service, fast and affordable! I went to this location…read morefor the first time today as a walk-in, and Devin, the manager, was the one who helped me. I explained that I needed to replace my two front tires and that I had already gotten an online quote for a specific set. Unfortunately, those tires were initially out of stock, but Devin offered to order them for me. I then asked if there was anything comparable that they had in stock, and he was able to find me a great option that was actually cheaper than the tires I had found online! Devin was incredibly helpful and friendly throughout the whole process. He let me know they could have my car finished within an hour, but they actually finished even faster than that, which was awesome! He also recommended a place just a few buildings down called Great People for my safety check. I went there right after getting my tires done and had my safety check completed in less than 10 minutes! Talk about convenient! Overall, I'm so happy with the service I received. Everything was quick, easy, affordable, and exactly what I needed. Everyone in the shop was so nice, and the facility itself was clean, welcoming, and well maintained. If you're looking for great service, especially if you're working with a budget, I definitely recommend checking this place out! Mahalo nui loa, Devin for all your help! You made the whole experience so easy and stress-free. I'll definitely be back!

Absolutely best price for control arm replacement & alignments. Awesome service. Recommend call to…read moreschedule ap

Honest and trustworthy. Got an alignment and thought I needed 2 tires but Chung said tires are…read moregood no need to change got plenty of thread left. Also the alignment was less than the original quote. Chung is easy to talk to and was patient with my questions.

The manager of this place is a super nice guy I come in there I pay him cash he takes care of me it…read moredoesn't give me any hassle never tries to overcharge me super quick I give them 10 stars if I could

If I could give zero stars, I would…read more I took my car to this shop to have an issue diagnosed and repaired, but unfortunately, my experience was extremely frustrating. I was told that my car had multiple issues, but the shop repeatedly misdiagnosed the main problem and recommended replacing parts that did not resolve the issue. I went back and forth with them for over a week, spending both time and money, only to leave without the original problem being properly fixed. I eventually took my car to a different mechanic, who was able to diagnose the issue within about an hour. They also found that some of the things this shop had told me they had fixed were, in fact, still not fixed. What was especially frustrating was the lack of clear answers. The general manager called me and repeated what the employees had told me: that my car had "so many issues." When I asked him to explain specifically what those issues were, I couldn't get a clear or straightforward answer. Overall, I feel that I wasted a significant amount of money and time dealing with this shop. Based on my experience, I would not recommend them. I believe customers deserve clear diagnoses, honest communication, and repairs that actually resolve the problems they are paying to have fixed. Do yourself a favor and get a second opinion before spending a lot of money here. I certainly wish I had.

Called at 7am to see if they could do a safety check early in the morning and the person on the…read morephone said they started doing safety check as soon as they opened. I would just have to line up behind the other cars (indicating they were already busy? He was calm and courteous, not being rude but perhaps letting me know there would be a "wait") When I got there a spot opened up and the worker waved me to a section. They were quick, 2 guys went over my car. Again both were courteous and professional. Very thorough, I thought I wasn't going to pass because they looked over my car more meticulous than other places I've been to. I thought maybe I've been flagged for something wrong. Highly recommend going to them. I was in-and-out reasonably quick during a very busy time.

No appointment. Safety check or repair. Charles. Professional. Efficient. Gave estimated time…read more Called to say car done ahead of estimated time. First time for repair. 2nd entrance for repairs. 1st entrance for safety check. Reviews say stay in vehicle. 2 lines. Fast. Have documents ready. Highly recommend.

As you can all see in the text message provided, I provided as much information as I could. You…read moreasked for nothing you didn't clarify you said everything was all good. If you were confused, you should've asked. If you wanted payment beforehand you should've asked, but you didn't. Good thing really because if I paid you, you wouldn't have showed up anyway. I hope everyone reads this and looks at everything I've shown you. Update!!! This guy just called and like meet so he can kick my ass! Grow up!! And just admit when you fucked up. Hope everyone reads this. Boycott this business!!

I've used Richard with 808 Mobile Mechanic several times and he has always been fantastic. My…read moredaughter lives in Hawaii, and when something goes wrong with her car it can be stressful trying to help from the mainland. Richard has stepped in multiple times and taken great care of things for us. He is honest, fair with his pricing, and very reliable--which is hard to find these days. Every time we've needed help, he's been responsive, knowledgeable, and straightforward about what actually needs to be fixed. It gives me real peace of mind knowing there's someone trustworthy looking out for my daughter's car. I highly recommend 808 Mobile Mechanic and Richard if you need a dependable mechanic who comes to you.

Chris and Micah are amazing. Super attentive to everything going on with my car, the good and the…read morebad, and they kept me informed the whole time. I loved being able to stay in my car while watching the efficiency of a truly well-oiled team in action. At one point I got confused during one of their conversations and accidentally honked my horn for clarification... definitely not my best move but they kindly explained everything and forgave me for blasting the horn while they were literally in the guts of my car. Quick, efficient, professional, and somehow still lively at 8:30 in the morning. This is exactly why I keep coming back here. Mahalo Chris, Micah, and the whole team

This was my second visit this week. I came here earlier this week on a Monday Afternoon @ 4:45 PM…read moreand there were 3 cars ahead of me. Thankfully LEILANI approached me and asked me what services I was interested in. She was honest and told me it would be a 30 minute wait. I told her I'll come back on another day. I came here today on a Friday Afternoon@ 5:17 PM and decided to wait for 10 minutes. I noticed 2 Workers - 1 Worker noticed me. I wasn't approached, acknowledged & informed about anything. There was 1 vehicle ahead of me. I decided to take this photo & email it to guest.relations@jiffyworld.com + customerservice@jiffylube.com. I came here last year and my visit went smoothly, so I decided to return again this year. I'm disappointed and will visit Punchbowl location instead.