I was receiving notices that two tires were low on air pressure. Stopped by this morning and was…read moreimmediately helped. Told to drive up to their first bay. A technician was right there checking and filling the air in all four tires. Great service!

I am a long time customer of Dobbs (20+ years) and historically very happy with the service…read moreprovided. My recent visits have been terrible. Today was the final straw and I will no longer use Dobbs and especially the Lake St Louis location. On June 3rd I brought in my car for the A/C not working and could never get the store manager to give me a quote -- the car also needs new struts. After 3 weeks of waiting, 5 calls by me with no return call and 2 visits to the store, the store manager (Brian) would never call back or have the courtesy to give me any details. The only response from other technicians at the store is that they are short staffed. Unfortunately a 20 year relationship is now over thanks to such poor customer service. Sorry to see such a good brand diminish in value.

One of the few close safety and emissions places near my home. I showed up at 930 to get in line…read more(2.5 hour wait). Which they said was about 30 minutes a car. However, from my point of view I'd say it's about 45 minutes to 1 hour per car. 3.5 hours later and I can't leave because I'm in to deep but still waiting. Just drop off your car if you can and don't wait because there's only one person and they will need a break at some point and lunch, understandably. Save your day and plan ahead.

This Valvoline is absolutely awful. They advertise that they do emission testing, but the second to…read morelast time I visited, the 'one emissions guy' was gone. Today they said they DO NOT DO EMISSIONS AT ALL as of JULY 2026. Their Technicians made me wait 15-20 minutes to tell me this update. Instead of asking what services I needed, they immediately started an oil change. Would not recommend, horrible value!

Staffing levels, website accuracy for oil change availability, store level accountability for…read morenotifying customers before the day of the oil change, dept supervisor (female, no name tendered) genuine attitude of "too bad". Blamed Walmart corporate for her problems. Won't go back. She needs some enhanced customer service training.

2 hours for an oil change even with having an appointment. Having 1 technician working at 4pm is…read moreinsane.

I went early on a Saturday morning with a new to me vehicle. They were extremely helpful to my…read moresituation, explained everything to me, were patient with my situation and helped me get my car started off on the right track. I appreciate the extra efforts especially when it turned into a busy morning with only 2 people. Thankfully someone else came in to help them as I know I had a lot of extras done that were time consuming. I will be back for regular maintenance! Desiree was so sweet and kind!! Thank you.

Customer service was great! The team lead was efficient and managed her team well. Accepted a…read morecoupon!

I called on a Sunday to make an appointment for an inspection, as that is the only day they…read moreschedule for these appointments. I was told to call and confirm my appointment. I called to confirm, and they had no record of it. I then called the main office and the woman was very rude and offered no apology. She just told me to call next week and make another appointment. So annoyed!

Went in for a battery and inspection. Way overcharged for battery and also told me the engine…read morefilter was clogged and I needed the system "Vaccuumed." I had the filter checked the next day at dealership and was told it did not need replacing. I dodged a bullet. Avoid this place at all costs.

Great shop with great folks. My wife and I both come here. They've also got a sense of humor and…read moredidn't mind fixing a repair job that I tried unsuccessfully on my own first. I'll be back.

From the owner: We offer the best tire brands--at the lowest tire prices in town…read more. Whatever you drive new, used, domestic, or import car, light truck, or SUV for routine service, factory scheduled, or preventive maintenance, and complex diagnostic repairs, count on the expert ASE-certified technicians at Premier Auto Service to do the job right!Our advanced computer and internal diagnostics are the next level of diagnostics that ensure PREMIER technicians will only fix what needs fixing. Many transmission problems start in the computer system of today's highly technical, computer-controlled vehicles, your transmission receives the wrong signals from your vehicle's computer system.

Christmas Day 2025. Our 2010 Nissan Altima on way to family celebration went into loss power and…read moreshaking left highway to be picked up and brought home by family member. Not feeling lucky and not knowing shops in Lake Saint Louis area day after holiday made several calls early when Jason answered and was able to respond with thorough look at car finding problems with loss of power and shaking.I was well informed of issues and even made aware of safety issues that needed to be addressed before work was performed. Jasons customer relation was 5 star! Car was fixed and running in no time.I really appreciate that Jason had such Quick response yet took time to explain work to be performed.I will recommend Jason to friends and family !

Took my car in for AC repair. 2014 Honda Pilot with 185k miles. Hard to spend a lot on a $7500…read morecar. Jason took it in at 11am and called me at 2pm. He had located and repaired a valve leak, recovered and replaced the Freon, an now I can drive my Pilot for another summer without adding Freon every 3-4 days. All for under $500. Honda dealers quoted $450-500 just to do the full diagnosis, and evacuate the system. I would recommend Jason to my friends and family.

Excellent and fast service. If you need tires they have the best price in town. Quik oil changes.read more

they were all very nice and it was reasonably priced! will be going back. just writing more to…read morereach the word count.