Usually get my oil changes here and satisfied by the friendly service, and they recommend things…read morebut no hard upsells. Drove in there one day, as I had a branch stuck under my car making horrible racket and they gladly took it out : ) OH! and they are good at checking important things like headlights, turn signals, brake lights, etc Recommend these guys!

Good day, This is…read morethe second time that I visited Valvoline, and was nothing short of perfect. I stopped by after work during there peek hours, and even with that mentioned everything went smooth. Everyone knew what they were talking about, seemed like a great atmosphere to work in, and offered a broad variety of services for a reasonable price. Leaving Good Year that was in Saint Mathews because they closed there location, and coming back to this location was a really wise choice. Simply because it is about the customer service, and getting everything out of the experience.

If fi can give a -10 star review I would…read more terrible service I've been waiting three hours to get a tire replaced and I'm still waiting and I'm gonna be late picking my son up because of this. PLEASE do not come here to get your car serviced they are charging 85-90 dollars for tires when Walmart and Costco has the same ones for 45-50 dollars! There's only one person besides me in the store and I have been here for 3 hours. I can change the tire myself. Do not waste your time coming here they take forever, they just Give excuses. You'll leave angry and relieved at the same time. Do not come you're terrible service they make you wait forever. Waited 2 1/2 hours to get one tire changed. Don't waste your time.

Keeping the crooked mechanics reputation alive. My wife had to have a flat fixed. When she took it…read morein, they said it also needed a front end alignment I am very knowledgeable about cars, and I knew that there was no uneven tire wear or pulling from side to side and that the alignment had recently been checked. So I took it to the dealership, had the alignment checked again and had it printed out and then returned to tires plus to show them that they had been trying to scam us.

Scheduled an appointment for a tire rotation at 5 pm, got a call from them saying I did not need an…read moreappointment. When I showed up they gave me a hassle for not being able to find my appointment that I scheduled. Tom took a look at my tires and said that he did not recommend doing a tire rotation because one of them was dry rotted, however he did not say it kindly. He went on to tell me that basically my tire would pop on the interstate and that I would die. Was not impressed with this sales pitch and did not appreciate the fear mongering. They closed in 30 minutes so it seemed like they just didn't want to do the work.

I can't say enough great things about Big O Tires! Every time I come in, the service is fast,…read moreprofessional, and honest. Dalton, in particular, goes above and beyond--he's incredibly knowledgeable, friendly, and always takes the time to explain everything in a way that makes sense. You can tell he genuinely cares about his customers and takes pride in his work. Thanks to Dalton and the entire team for making every visit stress-free and ensuring my car is in great shape. I wouldn't go anywhere else!

My daughter had her oil changed at one of Louisville's Valvoline locations. Unfortunately, they…read morereinstalled the oil plug so tightly I could not remove it. We took her vehicle to the Brownsboro Road location and the gentlemen working there removed the plug (it was slightly stripped), replaced it and replaced the oil free of charge. They were very courteous and when I offered to compensate them for their effort they said free of charge. That's what I call exemplary customer service.

Great service and good management at this location. Much better experience than other Valvoline…read morelocations

Great service on both of my Lexus SUVs! Dalton at SB on…read moreBlankenbaker Lane in Louisville was fast and courteous. Will recommend this place and absolutely go there for my next oil change.

I had a great experience at the Westport Rd. location. Matthew was under the hood and in the pit…read more Service was complete and done in a timely fashion. They even checked my lights and wipers. I plan to return and recommend Strickland Brothers 10 Minute Oil Change to others. Go online for a coupon. It's a great package.

Jason is awesome. My daughter had a flat tire on 71 and had…read moreto drive to a safe place, which shredded her tire. AAA arrived to put on spare and then she headed to Tire Discounters on Shelbyville Rd in Louisville. Jason informed me as long as she got there before closing(3:55pm) he would take care of her. He was a man of his word. Jason got her taken care of and out the door under 45 minutes. Thank you so much Jason for taking care of my baby when I was 2 hours away.

Just amazing team! Went in with nail in tire and 45 mins later, I'm out the door, tires rotated,…read moreflat fixed! Great customer service. (And no charge since we bought the tires from them). You have a loyal customer!!

Terrible service. Waited 2 hours just to get an oil change. Will never use this company again…read more Congratulations- one branch has lost an entire company a customer- and probably more than one. A lot of people were left waiting . The mechanics spent more time talking to each other and joking around than actually doing work

Wish I could leave 0 stars. Dropped our SUV off for tire balancing and and alignment at 9am on…read more6/12. the car was picked up just after 11am and the steering wheel was resting to the right. Contacted the location and advised the alignment was not correct. Nick (store manager) admitted over the phone that his new technician did not follow the "Meineke" process and never drove the car before the alignment or after. No print out was available of what our alignment looked like when we brought it in, so Meineke cannot prove what they adjusted vs not. Nick couldn't explain the print out of our alignment after the service and in fact, told us most of the elements "can't be adjusted" even though the bottom of the paper showed "recommendations" based on the system readout. We had to request a different technician handle next steps, which entailed loading the car back onto the lift and redoing the process. The original Technician has only worked at Meineke since Wednesday, our service was done on Friday. This technician had no proper training for the Meineke alignment machine and was not calibrating vehicles correctly, as confirmed by Nick. Nick assured us he would make this right and his other tech was seasoned. Max took over and even went on 2 test drives with my husband. The alignment was still off and the vehicle continued to pull to the right. Max finally told us that he couldn't make any further adjustments, as Nick advised him to not touch the vehicle any further. Max also let us know that he believes the alignment system was "off" and required recalibration, as he was unable to make the necessary adjustments. Nick refused to make it right and we were forced to leave with our vehicle still misaligned. Note, we sat at Meineke from 1pm - 5pm with our children. We visited the Outer Loop location the following day and had no luck. The location Manager verbally attacked my husband and tried physically fighting him in the parking lot, repeating "I get off at 5." We left the location as we were concerned for our safety as well as the quality of work they would offer to our car that was already misaligned the previous day. Don't bring your vehicles here. Major caution, red flags, everything you can think that can go wrong, will go wrong.

I have been a client at this place for over five years and on June 30 I went to get my oil change…read morebut they forgot to reset my car and to put the drain plugged in so I traveled in my car started requiring maintenance so I went to a shop in the shop showed me as soon as I pulled my car. They say your drain plug is missing a gasket cause I had some oil leaks and this was on July 30 in a month. I haven't driven 3000 miles yet. they give me a note to take back to them so that they could maybe give me a free oil change in the future or fix whatever they had missed on my car but I went to them today and they said they do not care after five years of loyalty. They do not value their clients. They will forget to do things on your car and if your car is messed up, they will not do anything about it so just watch out

SUPER Polite, efficient, so very fast. Everything you want in an oil change. Gave me choices in the…read moreextras I needed. Reasonable prices. Go here!

I typically go to Valvoline. I like to wait on a coupon or a Groupon but I was overdue for an oil…read morechange and my Dad suggested a Groupon for this business. (He went to the Hurstbourne location and said they went above and beyond with his service.) So for the $18 Groupon, I figured it was worth a try. The Lyndon Lane location was on my way home from work and by my favorite Korean kimbop shop, so what the hay, right? I went at 6:45 on a Thursday evening. According to my car, it was about 90° outside. When I arrived, there was no line, no cars in the bay and two workers, Chris and Sean were sitting inside, very relaxed, with their legs propped up. I have no problem with them relaxing, there weren't any cars and they popped up as soon as I arrived but after that, things started to go south... The greeting was somewhat lackluster. Chris disappeared, I assume under my car, and Sean sort of fuddled around before finally asking me what they could do for me. (No hello or welcome). I told him "an oil change" and complimented him on his U of L tattoo. He then opened my hood, unscrewed the oil cap, and proceeded to drop it somewhere inside the engine. This was followed by a string of profanities and yells down to Chris, under my car, while they tried to find it. I get it, it's hot, you just dropped an oil Cap down inside a hot engine, and that sucks. But the cursing and unprofessionalism continued. He asked me if I knew what kind of oil change I wanted, I told him whatever the Groupon covered. He told me it would be $2ish to cover the taxes. After taking my credit card his computer started acting up. Another string of profanities followed. I've never been to the National Auto Lube before, so it seems they would want to take my information and get me in the system, but he never asked for any of that. In fact, he didn't even ask if I had been there before or if I had a sticker. I noticed later on my receipt that he just wrote "n/a" for all of my information. After running my credit card he handed me a greasy, slightly sticky, pretty disgusting clipboard and asked me to sign. Though I appreciate that he didn't try to sell me a whole bunch of services I didn't need, he also didn't go over what I was being asked to sign. He left me sitting in my car, holding that disgusting clipboard for the minute or so that he was pumping oil into my car. He came back to collect the clipboard, and proceeded to check my oil level. Then he shut the hood and leaned over my window and said, "you're all good" as he handed me the sticker to put on my window. (Valvoline asks if you'd like a sticker and then puts a printed sticker in your window for you. This was handwritten.) After taking my sticker I said, "do you guys not check the air in the tires? Also, may I please see the dipstick". Honestly, I was a little concerned that my engine may not have gotten a sufficient amount of oil, they're supposed to show you that it falls within the appropriate levels. Him shutting the hood so quickly made me nervous, and maybe me feel like they were just trying to rush me out. He somewhat begrudgingly filled the tires with air, and said "OK you're good". I really wanted to ask "don't you check the washer fluid? And all of those other extras the Valvoline always provide??". But honestly, I was starting to feel more and more uncomfortable and ready to get out of there. I can replace my own washer fluid. And you know what, come to think of it, he didn't check my air filter either! Good thing I change that myself. I hope they changed my oil filter! Surely they did..?? What started as a potential for 4 stars. Quickly slid down to one as I recollect the entire interaction. Maybe I'll try the location on Hurstbourne (if there is another Groupon), just because my Dad had such a great experience. But I can say with confidence that I will ever return or send a friend to the Lyndon location. Once I got home, I checked the oil level myself .. it was slightly high. Oil changes are really important -- it's like a vital blood transfusion for your car. Worrying that you might have been scammed or that someone took a shortcut while messing around with your engine isn't a good feeling. In fact, I may drive by the Hurstbourne location to have them double check it. This isn't a good feeling. I should be able to trust the oil change guys. National Auto Lube, you guys failed at your one shot to win me as a customer. But, you'll never know who I am because your employees didn't even bother to get my name.

They don't do the light checks and their associates are angry and unfriendly. The last time I went,…read morethe woman working there was walking around swearing saying weird things like, "Fuck! I'm about to lose my fucking mind!" It was very uncomfortable and unprofessional. The time before this, the guy pulled the hood insulation pad off and didn't even bother to reattach it. He asked if he could throw it into the back of my car. Just weird.