Usually get my oil changes here and satisfied by the friendly service, and they recommend things…read morebut no hard upsells. Drove in there one day, as I had a branch stuck under my car making horrible racket and they gladly took it out : ) OH! and they are good at checking important things like headlights, turn signals, brake lights, etc Recommend these guys!

Good day, This is…read morethe second time that I visited Valvoline, and was nothing short of perfect. I stopped by after work during there peek hours, and even with that mentioned everything went smooth. Everyone knew what they were talking about, seemed like a great atmosphere to work in, and offered a broad variety of services for a reasonable price. Leaving Good Year that was in Saint Mathews because they closed there location, and coming back to this location was a really wise choice. Simply because it is about the customer service, and getting everything out of the experience.

Fast, honest, and professional service every time. The staff is friendly, the work is done right,…read moreand there's no pressure or upselling. Fair prices and great customer service make this my go-to spot for oil changes and tire service. Highly recommend.

Have used Jiffy Lube since the location opened years ago. Last oil change, the guy in the bay next…read moreto me in the same model car, pulled out with his engine shield dragging. Told JL rep they need to call their customer to return as they didn't secure the shield. Was told "They don't need it anyway". I leave after oil change and find mine is missing (I'm two blocks away), which was absolutely there as I just washed the car and wiped it down. Call location first thing the morning, told "you don't need it anyway". Call owner, Stonebriar Auto Services Group, recall the issue w the manager who response was "his right, you don't need it". Sent registered demand letter for reimbursement, no response. So Groupon aside, add $150+ or so for the replacement parts once you leave. Small claims process underway.

Keeping the crooked mechanics reputation alive. My wife had to have a flat fixed. When she took it…read morein, they said it also needed a front end alignment I am very knowledgeable about cars, and I knew that there was no uneven tire wear or pulling from side to side and that the alignment had recently been checked. So I took it to the dealership, had the alignment checked again and had it printed out and then returned to tires plus to show them that they had been trying to scam us.

If fi can give a -10 star review I would…read more terrible service I've been waiting three hours to get a tire replaced and I'm still waiting and I'm gonna be late picking my son up because of this. PLEASE do not come here to get your car serviced they are charging 85-90 dollars for tires when Walmart and Costco has the same ones for 45-50 dollars! There's only one person besides me in the store and I have been here for 3 hours. I can change the tire myself. Do not waste your time coming here they take forever, they just Give excuses. You'll leave angry and relieved at the same time. Do not come you're terrible service they make you wait forever. Waited 2 1/2 hours to get one tire changed. Don't waste your time.

Big O has been my go-to for quite some time…read more I just bought the Michelin Cross Climate 2 from Big O Tires. They are always happy to see you, go out of their way to get what you need and not upgrade you out of your wallet. My entire tire installation with free balancing took less than an hour. The tires are awesome. The people are awesome. I asked if I may need new brake pads. They could have told me I needed them. But, they were happy to report I still had plenty of life on my break pads. I've visited other tire shops who tend to push all kinds of things I know I don't need. Stop by Big O! They've never let me down.

Scheduled an appointment for a tire rotation at 5 pm, got a call from them saying I did not need an…read moreappointment. When I showed up they gave me a hassle for not being able to find my appointment that I scheduled. Tom took a look at my tires and said that he did not recommend doing a tire rotation because one of them was dry rotted, however he did not say it kindly. He went on to tell me that basically my tire would pop on the interstate and that I would die. Was not impressed with this sales pitch and did not appreciate the fear mongering. They closed in 30 minutes so it seemed like they just didn't want to do the work.

My daughter had her oil changed at one of Louisville's Valvoline locations. Unfortunately, they…read morereinstalled the oil plug so tightly I could not remove it. We took her vehicle to the Brownsboro Road location and the gentlemen working there removed the plug (it was slightly stripped), replaced it and replaced the oil free of charge. They were very courteous and when I offered to compensate them for their effort they said free of charge. That's what I call exemplary customer service.

Great service and good management at this location. Much better experience than other Valvoline…read morelocations

I had a great experience at the Westport Rd. location. Matthew was under the hood and in the pit…read more Service was complete and done in a timely fashion. They even checked my lights and wipers. I plan to return and recommend Strickland Brothers 10 Minute Oil Change to others. Go online for a coupon. It's a great package.

Great service on both of my Lexus SUVs! Dalton at SB on…read moreBlankenbaker Lane in Louisville was fast and courteous. Will recommend this place and absolutely go there for my next oil change.

My wife and I were passing through the area on our way to go on vacation in the Smokies, we were…read morepulling a little teardrop camper with us. We had stopped in this area to eat breakfast and stretch our legs. When we got out of the car we realized that the harness for our trailer had come unhooked and had been dragging for who knows how long. It had been dragging long enough that the insulation on the wires had worn through and the lights no longer worked. We had about a 45 minute wait for our breakfast and I began to call around to find someplace to have the trailer fixed. I noticed that there was a Meineke Shop attached to the parking lot of where we were eating so I stopped in. Not knowing what they all worked on I figured it was worth a shot. Well all I can say is I am so glad we did! The guy in there couldn't have been more helpful. He had me tow the trailer over into his lot and I just left the car and trailer with him. I went and had a nice breakfast with my wife and when I returned they were just wrapping up. He was able to get the lights working and all the wires wrapped up again and even zip tied everything up so it wouldn't happen again. And if that wasn't enough they guy refused to charge me anything since all they used were some zip ties and electrical tape! He did allow us to leave a tip for the guy who worked on it. Now that is not the type of service I am used to getting from an auto repair shop, I just wish I lived closer so I could give these guys more business!

Terrible service. Waited 2 hours just to get an oil change. Will never use this company again…read more Congratulations- one branch has lost an entire company a customer- and probably more than one. A lot of people were left waiting . The mechanics spent more time talking to each other and joking around than actually doing work

I have been a client at this place for over five years and on June 30 I went to get my oil change…read morebut they forgot to reset my car and to put the drain plugged in so I traveled in my car started requiring maintenance so I went to a shop in the shop showed me as soon as I pulled my car. They say your drain plug is missing a gasket cause I had some oil leaks and this was on July 30 in a month. I haven't driven 3000 miles yet. they give me a note to take back to them so that they could maybe give me a free oil change in the future or fix whatever they had missed on my car but I went to them today and they said they do not care after five years of loyalty. They do not value their clients. They will forget to do things on your car and if your car is messed up, they will not do anything about it so just watch out

SUPER Polite, efficient, so very fast. Everything you want in an oil change. Gave me choices in the…read moreextras I needed. Reasonable prices. Go here!

I typically go to Valvoline. I like to wait on a coupon or a Groupon but I was overdue for an oil…read morechange and my Dad suggested a Groupon for this business. (He went to the Hurstbourne location and said they went above and beyond with his service.) So for the $18 Groupon, I figured it was worth a try. The Lyndon Lane location was on my way home from work and by my favorite Korean kimbop shop, so what the hay, right? I went at 6:45 on a Thursday evening. According to my car, it was about 90° outside. When I arrived, there was no line, no cars in the bay and two workers, Chris and Sean were sitting inside, very relaxed, with their legs propped up. I have no problem with them relaxing, there weren't any cars and they popped up as soon as I arrived but after that, things started to go south... The greeting was somewhat lackluster. Chris disappeared, I assume under my car, and Sean sort of fuddled around before finally asking me what they could do for me. (No hello or welcome). I told him "an oil change" and complimented him on his U of L tattoo. He then opened my hood, unscrewed the oil cap, and proceeded to drop it somewhere inside the engine. This was followed by a string of profanities and yells down to Chris, under my car, while they tried to find it. I get it, it's hot, you just dropped an oil Cap down inside a hot engine, and that sucks. But the cursing and unprofessionalism continued. He asked me if I knew what kind of oil change I wanted, I told him whatever the Groupon covered. He told me it would be $2ish to cover the taxes. After taking my credit card his computer started acting up. Another string of profanities followed. I've never been to the National Auto Lube before, so it seems they would want to take my information and get me in the system, but he never asked for any of that. In fact, he didn't even ask if I had been there before or if I had a sticker. I noticed later on my receipt that he just wrote "n/a" for all of my information. After running my credit card he handed me a greasy, slightly sticky, pretty disgusting clipboard and asked me to sign. Though I appreciate that he didn't try to sell me a whole bunch of services I didn't need, he also didn't go over what I was being asked to sign. He left me sitting in my car, holding that disgusting clipboard for the minute or so that he was pumping oil into my car. He came back to collect the clipboard, and proceeded to check my oil level. Then he shut the hood and leaned over my window and said, "you're all good" as he handed me the sticker to put on my window. (Valvoline asks if you'd like a sticker and then puts a printed sticker in your window for you. This was handwritten.) After taking my sticker I said, "do you guys not check the air in the tires? Also, may I please see the dipstick". Honestly, I was a little concerned that my engine may not have gotten a sufficient amount of oil, they're supposed to show you that it falls within the appropriate levels. Him shutting the hood so quickly made me nervous, and maybe me feel like they were just trying to rush me out. He somewhat begrudgingly filled the tires with air, and said "OK you're good". I really wanted to ask "don't you check the washer fluid? And all of those other extras the Valvoline always provide??". But honestly, I was starting to feel more and more uncomfortable and ready to get out of there. I can replace my own washer fluid. And you know what, come to think of it, he didn't check my air filter either! Good thing I change that myself. I hope they changed my oil filter! Surely they did..?? What started as a potential for 4 stars. Quickly slid down to one as I recollect the entire interaction. Maybe I'll try the location on Hurstbourne (if there is another Groupon), just because my Dad had such a great experience. But I can say with confidence that I will ever return or send a friend to the Lyndon location. Once I got home, I checked the oil level myself .. it was slightly high. Oil changes are really important -- it's like a vital blood transfusion for your car. Worrying that you might have been scammed or that someone took a shortcut while messing around with your engine isn't a good feeling. In fact, I may drive by the Hurstbourne location to have them double check it. This isn't a good feeling. I should be able to trust the oil change guys. National Auto Lube, you guys failed at your one shot to win me as a customer. But, you'll never know who I am because your employees didn't even bother to get my name.

They don't do the light checks and their associates are angry and unfriendly. The last time I went,…read morethe woman working there was walking around swearing saying weird things like, "Fuck! I'm about to lose my fucking mind!" It was very uncomfortable and unprofessional. The time before this, the guy pulled the hood insulation pad off and didn't even bother to reattach it. He asked if he could throw it into the back of my car. Just weird.