I hit a curb in my Volkswagen ID4, cutting the sidewalk on one of my tires. Fortunately, I was in…read morefront of the Firestone Tire Center off North Gloster in Tupelo, MS. As it was Sunday, they were closed. I filled out my appointment request online & dropped my key fob in their drop box. At precisely 7 am, Andrew phoned me to let me know that they had my car in the shop & they would replace the tire today! Andrew was very polite & professional. I will forever use Firestone N. Gloster for all of my tire needs! A big thank you to Andrew & the crew at Firestone!

Having previously had two (2) outstanding experiences at this location, I thought I'd use them for…read morenew tires. I used my Firestone account with my saved vehicle, to select tires and received a full "out-the-door" quote, including installation, taxes, and ALL fees, installed at my local shop. I reserved the tires, price and appointment, as directly offered. After booking, the store called and advised the price would be approximately $200 higher (roughly 20%) than the quoted out-the-door total; otherwise I would receive no warranty, etc.; despite the tires advertised with a 70K manufacturer limited warranty, and a 90-day limited satisfaction guarantee. I mentioned that I had reserved the tires at the locked price online, and was told that the prices online did not reflect the actual price at the location. I canceled the appointment, and the order. I contacted customer service, first via the online chat, which they push you to, to clarify if I had perhaps missed something; but the chat was not helpful, or intuitive. I then called the corporate 1-800 number to ask about the quoted out-the-door pricing online, versus a location not honoring the price. Long story short, while they were very polite (at every step) I was informed that I could not count on any location to honor the advertised Firestone pricing, and I'd be advised to contact local stores only from this point forward. It would be easy to try and point the finger at a single party, but I don't think that's fair. I think this demonstrated a serious systemic problem from the local level all the way to the corporate office(s).

Best spot in town for an oil change. They're quick but thorough and always so nice! The coupons…read moredon't hurt either lol

I've used the Gloster Street location three (3) or four (4) times in the past year, for two (2)…read morevehicles. Each time has been a prompt and overall pleasant experience. At this point, that's what I'm really paying for; the convenience of staying in my vehicle, and being in/out in under 1/2 hour. And, doing so at a business that you can trust, actually performed the maintenance you paid for. That said, it's certainly not inexpensive, comparatively. In my experience it's cheaper, even at the dealership. However, that comes with appointment(s), sitting in the lobby, and dealing with pushy service advisors, who make the bulk of their paycheck, off of upselling the client(s) for services they often don't want or need. In my most recent experience, the tech assisting me at Express, did seem to be a bit confused, that when he asked me to crank my car, and the engine didn't come on (it's a hybrid) ... whereas the previous tech knew he had to have me throttle the engine to override the battery, and make it crank for verification purposes. To be fair, that's not a huge deal, as for all I know, the tech could have been new. The billing has also been slightly inconsistent with military or return customer discounting one (1) time, but not another; although I appreciate the itemized printout, including part numbers for things like the oil filter. All that said, I must again lean on the convenience, location, and general pleasantness of the employees. And, I've never once had a tech try and sell me something I didn't need. As it stands, I'll be a return customer.

If i can give this place i would. Greg and boys in the back fixed my tires and was able to go…read morehome. It was so cold and right after the ice storm him Oxford, and i was going to be stranded 5 hr away from home. Give them business they will treat your right.

Amazing services at an affordable rate in Tupelo !!! Good quality and quick turn around !!!read more

i drive all the way from alabama to have him service all my cars thanks you so much for everything…read moreyou do

Highly recommend, good people who are honest and their work is very affordable. Great work. I will…read morebe a customer that comes again.

Super fast but professional. Told me about the coupon and saved $26. In and out with perfect…read moretransaction.

Went in for oil change and the technicians said I had 2 minor leaks under my car. I didn't want to…read moreshrug off what they said but if I needed the repair I wanted the check it out with mechanic. They put it up on rack and said one was null and void and the other just tighten the screws and recheck in month. Paid $45 to get it checked out. With the prices going up all over the place I think it's not right to try to make money by saying things needed repair when they don't. Some other place told my friend he needed 4 new tires and wiper blades which had already been replaced and same garage told him that he still had more miles on the tires which they could have sold him a set of tires. Doing the right thing by your customers pays off in the long run.

I was greeted with the offer of cold water, that was nice. They worked as a team. They were…read morerespectful, efficient & communicated clearly. I will definitely return & continue to recommend to family & friends.

trash !!!! they complelty ruined my slip plate !!! don't not properly put on not once but twice !!!…read moretook almost two months to repair !!!

They were awesome! Super efficient and great prices. Will definitely be back. Waiting room was…read morecomfortable. Very easy going atmosphere. They didn't try to sell me anything extra which is rare.

I had a great experience here! They changed the spark plugs in my BMW and did it quick! They also…read morehave coupons on their website that I used which was a big plus! Receptionist was very friendly and knowledgeable about my vehicle. I will return next time I need something done.

My tire pressure light came on as I made it to Tupelo, MS so I stopped by to see what was wrong…read more As soon as I drove up I was greeted and he was on the job in no time. I was surprised he was able to help me so quickly because they were quite busy. He got me fixed up and on my way! I would definitely recommend the place based on the customer service alone because I didn't have to have service work done only tire pressure checked and he added air to my tires.

I have came to this location many times and never had any problems to get oil changes quickly and…read moreeffectively. This time, I brought my husband's Jeep in to get oil change, tires rotated, and an alignment. The alignment was added on last minute. I guess whoever was working on it decided to just skip the alignment thinking it "didn't need it," and still charge a woman, who didn't know any better, for it anyway. $250 later, I got it home and husband drove it and said sure enough it was driving exactly the same as before. I should've known when the guy wouldn't look me in the eyes and talked about how he himself didn't think it really needed it. Ladies, I wouldn't go here for anything more than an oil change without a man present, sadly, unless you know your crap when it comes to vehicles.