I have a bumper burn from the hoses. I do not recommend. then when they were refilling my oil, I guess the shape for the hoses scratch the bumper they need to have blankets over the front of the car. read more

Quick and painless for today's oil change. I chose this location based on having a coupon that was location specific. I didn't feel pressured to purchase additional services. The price was what I expected, slightly more because I have a Volkswagen that requires a certain type of oil. The waiting area was comfortable. I'd visit this location again if convenient. read more

I have been going to this Jiffy Lube for 6-7 years, and over several dozen oil changes, have always gotten quick, reliable service. However, earlier this year, when I took my car in to get an oil change and a new cabin filter, they told me that while working on my car, they had accidentally broken my glove box dampener (a cord which keeps the glovebox from flopping open). They said they would need to order a replacement from the dealership. I appreciated their honesty and patiently waited about a month until the part came in. By the time I needed another oil change (just recently), I had moved three hours from Woodbridge, and so went to a different Jiffy Lube. I had been there about 5 minutes when the Tech told me they had found a two problems with my car. They said that the oil drain plug had been stripped by the last Tech, and that two 'ears' which hold on part of the dash had been broken, apparently while replacing the cabin filter. (The cabin filter is behind the dash.) I related to them that it had been another Jiffy Lube in the Washington area who had last worked on it. They just said they were unable to do anything for me, and told me to contact the Jiffy Lube in Woodbridge. I called and spoke with the Asst. Manager there. He spoke with the Regional Manager and then came back and told me that, because I could not prove that they had caused the damage, that there was nothing they could do -- even though they were the ONLY place that has worked on my car, and even though they previously admitted that they had broken the glove box dampener. I cannot recall being so disappointed in a business that I have done business with for years without any issues. Though I am no longer in the DC area, this poor support from the original Jiffy Lube, and then the lack of help with the Jiffy Lube who found the problem will definitely cause this long-time customer to look for another company for my oil changes. read more

Terrible services, tries to hike the prices, that's why you see the guy pull everyone aside.

F-This place, over charges. Never seen any other Jiffy Lube location pull the customer aside and drum up the charges like these guys do. Asking for a simple oil and filter change and tried to charge for tire rotation, air/cabin filter etc. Sitting at the window staring at them the whole time and they only changed the oil and proceeded to charge the above mentioned services anyways. Absolute garbage service. read more

These folks are fantastic, especially Preston. In less than 5 minutes after driving up Preston walked over and asked how he could help. He went through my options for the oil change, explaining the differences and costs. He also went over the additional services that were included, vacuuming, window cleaning, topping fluids, etc. You do have the option to wait in your car but their waiting room is pretty comfortable. As we walked through the bay area Preston pointed out the location of the restrooms and what the waiting room offered, e.g. TV, wi-fi, coffee, drinks, etc. The prices are comparable to other locations but the service here is outstanding! I also didn't feel any pressure to receive additional or unnecessary services. read more

Jiffy Lube - Waiting room - Auto Repair Near Me - Woodbridge, Virginia

The employees at this jiffy lube location are fast & effective when it comes to their customers. I came in a couple weeks ago for a tire rotation. I did talk with one of the employees, I think his name was Preston. He's a pretty cool dude when you talk to him about your car or cars in general. He really knows what he is talking about and doing when it comes to his work. The price was reasonable for them doing it. read more

I'm giving 4 stars on professionalism, great attitude, and speed.. omg.. if I change the oil myself it takes at least 30 minutes to set up and drain and fill and replace filter... I barely.got thru checking my email and they were done. I checked the oil when i got home and it was nice and honey like, so they obviously changed it, once i get down and see what filter they put on, I'll update it to 5 stars... it might be $70 more than doing it myself, but speed and convenience is worth it if they did it right. Might just have earned a new customer for life.... read more

I walked in here hoping to get an oil change and stood at the front counter for 10 minutes. I could not get anyone to acknowledge me in any way so I went to Valvoline Instant Oil Change down the street and I was helped immediately. read more

An Oil change option in the Woodbridge Area. I may be biased concerning my oil change expectations. Where I live and get oil changes at places like this, I have certain expectations. I can stay in my car. It is about 10-15 minutes. I can drive my car in and out by myself. When the car is completed there are no parts left out. And the staff are consistent in what they tell me about the procedure. Unfortunately, after the experience at this particular location, I believe that I am going to have to reassess my expectations for the Woodbridge area as my experience did not meet these expectations. I drove up to the outside of the location. There were cars in both bays and so I waited in my car to pull into the bay. I asked and was told that I could stay in my car during the change. When the bay cleared, I was asked to get out of the car and go to the waiting area, and that they had to drive the car in and out. No one gave me options on oil changes or service. They just drove the car into the bay. After they opened the hood, a nice gentleman called me out to the bay and asked what I wanted done. I told him a basic oil change and tire rotation, and we discussed the options. He was very professional. They accomplished the work in about 25 minutes and pulled the car out of the bay while the lady in the waiting area checked me out. When we went to get in the car there was a piece of the car in the passenger seat. When we told the staff they came over and installed it under the passenger legroom compartment and apologized for the mistake. The service cost about $100. Those were all the places that they could improve. Now here are some good things. They did an oil change and tire rotation in record time. They were very friendly. They vacuumed the car very well and cleaned all the windows. Overall, I am torn about whether I would return or recommend this location to others. read more

Jiffy Lube - Waiting Area - Auto Repair Near Me - Woodbridge, Virginia

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I don't know how they work their lines, but apparently it's not in order of first come first serve it's an order of what Lane you get in and if you get stuck behind a car that takes forever because it has issues others can get serviced well before you do. Three cars got in line after I did at least 20- 30 minutes after I did and got his vehicle service before mine was. read more

This location is pretty good . They are very respectful and they communicate very well. For me they recommend or see things that may need to be addressed even if they don't do the work they bring things to attention . read more

I have been a Jiffy Lube customer since the mid 1980s and have been using this particular service center for almost 20 years. Only twice have I had a problem. Once, they installed the new oil filter and gasket over the old gasket and of course there was a leak within a few hours. They remedied the problem immediately and gave me a coupon for a free oil change. The other time, they left a tool in my engine compartment. They caught their mistake almost immediately and called me before I got a mile down the road. They offered to come pick it up, but I was running errands so I dropped it off on the way home. Twice, they have identified problems on two new vehicles. One was a transmission gasket leak and the other was an exhaust manifold leak. Neither would have been detected until they became a significant problem and probably after the factory warranty would have expired. I don't appreciate them alway trying to upsell their services, but as long as you review the service interval of you vehicle before you go in, you know what does or doesn't need to be done. Their prices are about the same as all the other companies, including the dealerships. Waits time is always minimal unless you try to get the work done during peak hours. I'm a satisfied customer, as are my adult kids. read more

Kai(Kal?) was super helpful when I needed a tire air check right before they were about to close!

Quality and service have gone way down for the price they charged.Customer satisfaction is not what they care about , They representative Didn't even seem to care whether or not you spend your money there . Glad I watched them as they serviced the car , as they weren't doing the services that were being paid for on the supposedly "signature service" Not worth the money , as they don't do the work they are paid to do! read more

Great customer service Quick Service And Manager Travis Watson took time explain the services needed now vs within the next 30 days. Honest team read more

Great service and very good professional employees. I would recommend to friends and family to try them out!!

Decided to stop in for my due oil change before my night shift at work. I ended up going a few hours before I needed to go to work since I wasn't sure how long the wait would be. Once I pulled up: they asked what services I needed and brought me into the waiting room. Then quickly after they brought me outside asked what I needed and said in 20 minutes they will get it done. Wow! I was highly surprised. Going to the dealership takes hours! Once ready the desk associate rung me out and I was good to go. Be sure to check online if they have any coupons you can apply. They didn't try and sell me on extra things I didn't need. Lots of awesome women working! For once I didn't have to worry being a women getting work done on my car ( usually they try and oversell you on stuff you don't need!) will be back in the future for sure. read more

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Everyone was super sweet and nice. They go over everything that is needed for your car which is great and is very patent. Preston is super sweet loved having him help me today showed me everything that was going on with my car and we had a good laugh. But he made it super quick and efficient loved all the hard work everyone had put in. read more

First and foremost kudos to the parents of Preston! A very genuine and proactive with his work guy! From the moment I walked in the team was singing and making the best of it. I enjoyed that immensely, it set a relaxing vibe. The process was seamless and smooth the entire time. I appreciate witnessing a team work together so effortlessly. They accomplished what I set out to do in a very minimal amount of time. I have absolutely no complaints. Preston stopped me as I was being escorted out and pointed out the need to go to their multicare location to address a tire issue and I appreciated that informative concern. Wow! What a great visit. I highly recommend this location! read more

I was prepared to give two stars until the location manager got on the phone with today and destroyed any remaining loyalty or goodwill I may have had for Jiffy Lube. I went to the Minnieville Road location for the signature oil change package. Unfortunately, when my car was ready, I pulled out of the lot before I realized that my dashboard indicators had not been re-set and I was still showing my oil life remaining at 17 percent. I returned to the location and had that reset, which was a pain, but not the end of the world. The problem started whenI got home and saw the receipt that had been emailed to me. The receipt showed that as part of the signature service package, my tires had been inflated to 36 PSI front and rear. Unfortunately, my sensors showed the tires to be slightly overinflated in the 40s - exactly the PSI I came in with. Clearly, no one checked the PSI, let along inflated my tires. It made me wonder what other "signature services" were overlooked during my visit. I emailed to complain and had a manager call me today. He told me that he had video of my tires being inflated. He did not accept that there is no way my tires could have been inflated because they're at the same (higher than recommended) PSI that they were at when I brought the car in and nowhere near the R36F36 PSI my receipt says they are at. I said clearly no one had checked the PSI because they would have known not to inflate them, but rather, to release air. He really wanted to argue with me. Had he simply apologized and invited me in to check the tires himself, I would have been grateful and returned to Jiffy Lube in the future. But because he wanted to argue and insist that I come in to "watch the video for proof" I realized he was not solution-oriented and was more interested in winning the point than my continued business. read more

Jiffy Lube - Auto Repair Near Me - Woodbridge, Virginia

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I have been to this same jiffy lube in years past and had less than pleasant experiences. However, I was very pleased with my visit today. Everyone was very kind. Preston was very respectful. He explained while not pressuring me into any additional work since I was only there for an oil change. My visit was quick and efficient and I was happy to be treated like an individual and not a number. A big thank you to Preston and his team. read more

We normally take our van to the dealership for an oil change but life gets busy and a convenient and quick option is exactly what we were looking for. My expectation was very low but I was blown away by the service at this location. My first interaction was with Kevin! Wow and wow! What a warm welcome and genuine care this gentleman provided! I was with my two little boys, under 6, and Kevin was so attentive and kind and provided attention to my children. I hope this location understands how valuable Kevin is. No more car dealership for us,, we will be back solely on the service and friendliness that Kevin provided. read more

Wow...love this place. From the minute I rolled up for an oil change, the complete services and options were explained to me, including my short wait time and how and when things would be done--awesome service and communication with customers. The whole crew out there was fast and energetic and very friendly. This would be my regular go-to place if I lived here! PS I found a $10 discount coupon online on the Jiffy Lube web site too. read more

Keep adding on the price. Just be careful with them or you will end up paying 200$ for a simple oil change. read more

Waited in line only to be told after 45 minutes that they do not have my oil filter. Not sure why they couldn't scan the vin when I pulled in. read more

You pull in and there no signage to tell you prices. The guy greeted me outside and told me $49 for my tahoe. (Dealer charges 29.95 but I'm in a rush) I agree and go inside. After my trucks in the bay, hood up & oil drained out, the tech comes and gets me and tries to sell my wipers and an air filter; I expect that. Then he tells me the it'll be $75. I told him his coworker told me $49 and that for that price i wouldve said no. Then hes like well we already started. I called the original tech who was acting oblivious and ignorant to the situation and he was like "sorry i didnt know yoyr truck cost more". To make a long story short, they had to call a manager over and he acted like he was doing me a favor. Then I had the online $10 coupon and they wouldn't honor it because "the price was already adjusted for me". I expect them to try and upsell me wipers and stuff but this experience seemed like a scam/hustle. Won't be coming back. read more

I'm not hard to please, and I don't have very high expectations, but I do expect my car to be treated carefully when someone is working on it. Cars aren't cheap. Wheels aren't cheap. I got my oil changed, tires rotated, and engine air filter replaced, and my wheels are scratched and scraped everywhere now. I take good care of my things, and I just bought these wheels, and now I hate looking at them. I don't give a fuck if I have to sit around for five hours if the workers are careful, but instead I get speed and disregard for something I pay a lot to own. I'm pretty disappointed to say the least. read more

I really want everyone to please do not use Jiffy Lube on Minniville Road. They damage your vehicle then claim no responsibility of there work. Leaving you high and dry. read more

Jiffy Lube - Took my vehicle too Jiffy Lube on Minniville Road for a simple oil change. this is the result but they claim it no fault of theirs really - Auto Repair Near Me - Woodbridge, Virginia

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They are always so kind every time I go. Missy is so personable and makes you feel like a friend. The staff is great and very informative without being pushy. They are handling the pandemic well with making the location as safe as can be. I always go here and unless new management comes in and ruins the place I will contribute to return! read more

AVOID this place at all costs! I went in for a simple oil change and was told synthetic oil is expensive. I know its expensive but not $230 which is what I was charged because they added crap I doubt I needed (I always keep up with maintenance). Then a couple of days later all 4 of my tires were almost completely out of air that's when I noticed only two tire valves were missing and two were barely hanging on. This unprofessional jerks didn't put the valves on properly after they filled the tires with air. I'll NEVER go to any Jiffy Lube location EVER again. read more

I only go to jiffy lube for the convenience and because my apartment has rules against performing my own maintenance in their complex parking lot. Edwin here had me back up to let a woman out of the gridlock line, which, whatever, that's fine, I completely understand that. But then he blocked me from pulling back into my spot and motioned a different truck in front of me? Why did I lose my spot in line? Bs. Awful way to run a business. read more

Awesome! From the minute I got there till the minute I left. No complaints about anything. If I could give this place more stars I would!

I know that Jiffy Lube pushes the upsell all the time. That being said, I have been to many locations that understand that customer service has to come first. It's a shame that this is not one of those locations. I've taken my work vehicle here a few times. They've been very quick, but that is about the only good thing. They have one guy who consistently pushes services that you don't need. And to be honest, he is a bit of a bully when doing it. I had a tire rotation done one service and when I was back 5,000 miles later for the next service, he told me that the tire rotation was due. Two problems with that. 1) I am not stupid. 2) I could see on the screen where it was done last time. Honestly, I can deal with all that. What I cannot deal with is what they tried to do to my wife. She took our personal car in a few days ago for them to recharge the AC and they told her it would be $350. That was more than TWICE of any quote I got from the other shops in the area that I called. And here is the kicker. I called earlier today to ask how much that service would be and was told it was $199.99 (still higher than everyone else). Where they get the nerve to try to blatantly rip off my wife (who was there with our kids) during one of the hottest weeks of the summer, I don't know. There is no excuse for that. They didn't care about us, so we won't be using them even if they are the closest shop to our house. read more

If I could give them 0 starts definelty would! We spend money on are cars which is something I guess they forget! Of course front desk was great had no problem,! When they actually work on the car thats a Diffrent story, not sure if the guy was having a bad day, but one thing I always say is I didnt make you pick this job, the guy rushed my oil change then as soon as the car turned on he Rev the gas extremely fast didn't even let the car load up all the way. & last slammed my hood, I decided to be the bigger person and just will NEVER go back, he's extremely lucky I have God on my side because he was going to get told off that day, I hate when people bring personal problems into work, thanks never going here again!! read more

I am not a fan of Jiffy Lube and have had bad experiences since I am a female but this location was on top of everything. I actually learned to do everything myself but today was too cold so I tried them again. I was not pressured to purchase more services and they were more expedient than most. The staff was helpful,informative, and they even walk you to your car. Will definitely will return again. read more

My wife decided to try this shop a couple of weeks ago for the first time. All she needed was an oil change. She drove it in, and let the mechanics perform an inspection The first thing the service manager told her was that she needed new tires. This was a surprise for my wife as we had just replaced all four tires a couple of weeks earlier at the dealer's service center. Then, the manager told her she needed a brake job. Same surprise, as we had a complete brake job done when the tires were replaced. The service manager then tried to sell my wife on fuel injector cleaning. This time my wife called me and I told the manager we'd had that service done a couple of months earlier. Now visibly annoyed, he performed the oil change and my wife left. Several days later I noticed drops of oil on the driveway in the spot my wife parks her car. I took it the car right in to our dealer, and they determined the oil plug had not been properly tightened. Had we not noticed the leak, the plug could have ended up loosening and backing out completely, causing loss of all engine oil. Needless to say, we will never go back to this shop. read more

Everyone was super courteous and provided great xustomer service! My car was done with its oil change in less than 15 minutes, and they made sure I felt valued throughout the entire process! This is a great place to get fast, easy, and professional service done for a low price. read more

Clean waiting area. Quick service with consistent outcomes (service completed to my expectations, car has refilled wiper fluid, etc.) The prices are mid range in comparison to auto shops, but the convenience and on the spot services are worth the extra cost. read more

I am a customer service rep and am very critical of the service I'm provided with- I always expect the best customer service experience & my local Jiffy Lube came through. I dealt with Kerri, cust. service rep, & Chris, assistant shop manager, they were both extremely proficient, funny, and knowleadgable. I also found a coupon to discount 8 bucks off my service! They vacuumed the interior of my car, cleaned my windows, topped off my oils, AND Chris took off this nasty sticker that was on my window. Seriously such amazing customer service. They were super nice and fast and I didnt feel like they pressured me to purchase anything else I didnt need :-) I will definitely be returning. btw, I got a synthetic blend for 50 bucks after my discount. read more