This was my first visit to Prime Automotive and I was extremely satisfied with the service and professionalism. I received a detailed estimate with each item priced separately. Mark went over each item and made recommendations. My car is running like new. Thanks to Mark and his staff. Rick S. read more

Prime was honest and service was timely. Communication was good. The price was reasonable as well. Would definitely return. read more

We have been taking our cars to Prime for several years after using only the dealer for service and repair. Mark and his team at Prime are honest, reliable service people. You can trust them to give you the best service at the best price. we love supporting local businesses and it's so nice to have auto service locally that is not going to rip you off or charge you for work you don't need! read more

I needed an oil change, and was looking for an alternative to the dealer. I always wait for hours, and come out with a laundry list of expensive repairs I supposedly need. After reading all the glowing reviews, I decided to try Prime automotive. The wait was much shorter, and Mark was kind, honest, and reasonable. He appreciated my business, and I could tell everyone that came in liked and trusted him. as well. He found only two more issues I should address, and showed me photos of the problem. The estimates were very reasonable, and I made an appointment to get the work done. Again, it was completed well, and on time. I'm so happy to have found a mechanic I can trust. I highly recommend him. read more

Recently got a new (used) car, and for the 6 month check up, obviously I had to come back to Mark. I had to get new tires and the dealership I got it from was USELESS in assisting. Where Mark and his team were quick and efficient to help me. If you want peace of mind for your car, go to Mark and his team. You will leave happy every time! read more

I cannot recommend this shop enough. Mark and his brother are both good people and honest. You can be assured that they will fix your car issue the right way. And if they cannot handle it, they will tell you and will recommend a good shop. Mark also saved me a lot of headaches every time I have car issues and all my friends are very happy with his service. read more

My car had to be towed because the check engine light was actually blinking and I had to stay within a certain tow radius. My regular garage was outside the radius and I ended up at Prime Automotive, never having used them before for anything on my car. As I figured it would be, the repair was major and the quote was enormous. I was only going to be able to do half of the repair, but Mark was able to find a deal that cut the price. I wasn't able to do the whole repair, but I was able to get the major piece done. I would recommend Prime Automotive. read more

I have been bringing my cars to Prime for over 10 years now. As a female I have always been treated with respect and Mark actually listens to my concerns, which is very important to me. The staff is very polite and professional and I don't have to worry about being overcharged or unnecessary recommendations. Required service is always on point and wait times are acceptable. I always take my cars to Prime for oil changes, maintenance requirements and problems that pop up from time to time. Mark and his staff are always honest about what is needed and recommendations are sound and they are never pushy. Recommendations are given with explanations of why it is need, but no pressure or sales tactics. I have recommended Prime to my friends and family and highly recommend Prime Automotive, Woodbridge, VA to everyone needing outstanding automotive care!! read more

Fast service and excellent care of my car. Reasonable prices. Convenient location, I recommend this shop.

Absolutely the Best! I've been taking my car to Prime Automotive for a while now, and I honestly wouldn't go anywhere else. These guys are trustworthy, efficient, and truly care about their customers. Whether it's a simple oil change or something more complex, I know I'm in good hands. They're fast, reliable, and most importantly--honest. I've learned to trust them without hesitation, and that kind of peace of mind is rare these days. If you're looking for a mechanic you can actually trust, look no further than Prime Automotive. They've earned my loyalty 100%. read more

Mark at Prime Automotive went above and beyond in assisting me when my car broke down on the side of the road. I can honestly give prime automotive my highest recommendation. They actually care about you and your car needs and it shows. Extremely nice and helpful. I will be returning for any future automotive needs in the future! read more

We've had the same wonderful experience every time we bring our cars to Prime Auto. The nearby barbershop recommended them to my husband a few years ago when his car needed an oil change and we've been so happy with Mark and his team ever since. They are competent and friendly and Mark always gives us good preventive advice for both our cars. They do the big repairs and maintenance work with equal efficiency and Mark texts or calls us when the work is done, which is always appreciated. We highly recommend Prime Auto for all your car needs. read more

We recently had a problem wIth our Aura RL. It was hit in a parking lot accident. It wouldn't start and we were concerned that there might be some underlying conditions which would make the car unsafe. We had the car towed to Prime Automotive to be checked. They checked the car out and found that it was safe to drive. They also uncovered that we had a bad battery. They changed the battery and checked for any mystery electrical leaks. They did not find any. We got our car back and it has been running great. read more

Once again I amazed how they provide such great customer and automotive service. If I ever move out of this area I know this is the #1 service that I would be sad to lose. read more

Prime automotive is definitely official! They have never let me down. They have the best mechanics and Mark is phenomenal! I recommend anyone who is looking for a mechanics to give them a try! Keep up the great work guys! read more

The best auto shop there ever is!! Our cars are always taken great care of by Mark and his crew for over five years already. They are straightforward, trustworthy, courteous, efficient and are simply all around good people. read more

I called to request a quote for service and spoke to mark. He said the service was unnecessary at this point and that it represents a typical up-charge attempt that other service providers peddle. I have never used Prime Automotive for my car service before, but after this conversation, I will. Anyone who is this honest and is willing to "turn away" money, is worth my patronage. Thank you. I will see you for my next auto repair. read more

Had new rims installed on my 2016 BMW 328i. Mark did a awesome job. He was straight forward and to the point. Honest mechanic. Would highly recommend to anyone read more

Prime Automotive took great care of my vehicle, answered all my questions and returned the vehicle promptly.

If mark is not there then just forget it. I never experienced such treatment in the last 3 years I've been going. 1) I came to get the brakes done here because I trust mark with my vehicle. I had the vehicle checked out at the dealership and came with the diagnostic report from Nissan which was just done 6 days ago to read more

Great service !!! Highly recommend . Great customer service and always on time. Please check them out.

Prime Automotive was recommended to us and we're glad we went there. Everyone there was very professional and welcoming. The service was great and made you feel like your vehicle was in safe hands. We look forward to taking out vehicles there in the future. It's hard to find a trustworthy mechanic/shop so when you do it's a good thing! read more

I have been a customer of Prime Automotive for more than ten years. The staff are always courteous and extremely dependable. When I was young, I worked in a family owned service station in a small town in NC. I learned about how important it was to "maintain" cars and the value of establishing "trust" with your customers. I have found that same trust here with Mark and his team. They are extremely reliable, dependable, and very competent, no matter the type of vehicle. In sum, Prime Automotive has my very strongest recommendation for your business! read more

Mark and the guys are fantastic and are the only people I trust to work on my car. I always get amazing customer service. Also the work is very well done and done in a timely manner. read more

I've always been skeptical about auto shops, but not here. I trust that Mark and his team are going to take great care of my vehicles, and the price will always be fair. I do most of my own maintenance on my vehicles, but the work I can't do, Prime Automotive is where I put my trust. Thank you all so much! read more

Mark and his staff are extremely knowledgeable and most importantly honest! I have brought my vehicle to Prime on numerous occasions and have been extremely pleased with the service that was provided as well as how friendly the staff is. If you live in the Woodbridge area I highly recommend Prime for all of your car needs! read more

After several visits, we've always had friendly, courteous service, with decent pricing and good communication. We most appreciated when we pulled the bumper off one of our cars, they assessed it and said it needed to go to a body shop, but Mark pulled out a screw and drill and did a (free!) temporary patch to hold it in place until we could get it fixed. Surprising and appreciated, definitely going thr extra mile. read more

I take my car to Prime Automotive because they offer honest and fair service. They will fit me in the schedule when they can but will not over book and have me sitting there knowing that they won't get to me for a long time. They are always straight forward and say it may take a while. I can walk to the nearby mall or other shops in the area. They also text me when my oil change is due. I need this in my busy life. read more

I highly recommend this automotive shop, I went in for an alignment because when I was getting my tires rotated by Costco they said there was some uneven wear, they were able to fit me right in and even squeeze in some services that I hadn't told them about over the phone. I needed an alignment, my oil changed, I needed my windshield wipers changed, and I had a front headlight that was out that they informed me about helpfully. All in total it was less than I expected to spend on the alignment itself! I guess I'm used to dealership prices, they were very informative and checked in with me every step of the way. I really felt like they were looking out for me and I really appreciate that I will definitely be back to the shop with any needs concerning my car. read more

Mark told me my struts were leaking and quoted me something like 900-1200 for labor. I declined and had my struts inspected at 2 other places. Good thing I had my struts inspected always get a second opinion and they are good as NEW!. read more

This is the only place I go to for repairs on my car. They are always friendly and they give you a good deal. The location is great to. Lots of restaurants within walking distance and Potomac Mills is across the parking lot. read more

Went in for something minor, thinking it would at least cost a few hundred bucks, ended up not spending anything! Thanks for your honesty, will definitely be back!! read more

I just moved to the area, and I asked a friend for an automotive shop he recommended I try out. He only recommended one - Prime Automotive. I went there recently for an oil change. Standard pricing, and there was maybe a 1:15 hour wait to complete my service. On a Saturday morning, I thought that was pretty decent. One thing I really appreciated was their complimentary tire assessment. They provided me a printout with a reading on each tire, the balance, and the expected lifespan of the tire. I really appreciated this, and it didn't follow with any sort of pitch for purchasing new tires or any noticeable gimmick to get me to pay for any additional service. Mark was upfront and honest, and he gave me several options for consideration when it came time to purchasing new tires in the future. I will definitely keep going back here! read more

Ok. So I THINK they did a good job and that they were honest and that they saved me a ton of money. But there is another part of me that wonders if I was scammed. So I bring the car in, I know the brakes are worn down to the point I'll probably need brakes and rotors. Texted mark and he said it would be about $382.50. Fair enough. I brought the car in. Got a call from him about 2 hours later. He said the piston fell out and That I wouldn't get it back for like 3 days and that it would be $900 bones for the repair, furthermore he told me that he it wasn't safe to drive and that there's no way he could put it back together in a way that was safe for me to drive -- so I had to accept his estimate. I was pretty pissed. He called back 20 minutes later and said that he was going to try something -- putting the piston that fell out back in and praying the seal wasn't broken -- and that while there was no guarantee it would work, he hoped it would. It apparently did. He called 2 hours later and informed me that the car was good to go. Sure enough it drove like a dream and my brakes felt better than ever. He also apparently made two repairs gratis. He reattached the left side of my bumper(which was missing a bolt and partially hanging) And he replaced my TPMS sensor -- I assume because the tire light was no longer on and another shop had told me this sensor was broken. In the end he charged me $589. I think it was a good experience... Pretty sure? read more

Mark and his team are awesome! They are very responsive and always call to let me know what is going on and what the cost will be prior to any work being done. They are the most trust worthy and honest auto mechanics I have ever dealt with. It was also super helpful that they noticed the safety inspection was due and they took my car to get inspected for me so I didn't have to go to another place during COVID-19. Definitely recommend Prime Automotive for all of your auto needs! read more

Had a great experience with Prime Automotive. I prefer to avoid dealers and "big name" service places because I always feel like they pressure you for unnecessary repairs or service. Prime Automotive gave me a quote for my new brakes, and an estimate on the time it would take for the repair. I highly recommend them for anyone looking for a local repair shop. read more

OMG!! I cannot believe how honest Mark and his crew are. They don't try to sell you anything that you don't need. So refreshing these days. I will definitely be back. read more

I was referred to Prime Automotive by a coworker, she always tell me what a great job they do, upfront no hassle type of shop. Luckily for me it's even convenient as I work across the street. I needed an oil change and a tire rotation, they asked me when I needed it by and I said I get off at five and then I can come over and pick up my vehicle. When I got off work my car was ready!! I highly recommend this shop. read more

No other place for me except Prime. Mark even showed me how to open the door of my hybrid just in case battery dies. I had no idea until he showed me. I feel at home with them. read more

Excellent customer service! I believe I spoke with a man named Mark and he was so informative about what my car needed done. They NEVER over charged me like most repair shops try to do. I now recommend them to everyone including family members. Great service! I plan on always taking my car here. read more