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    Jillians Carehome

    5.0 (1 review)

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    13 years ago

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    Maifiji Homecare

    Maifiji Homecare

    3.5
    (2 reviews)
    2.7 mi

    From my first call, to a hospital visit the very next day and throughout home hospice Ili and her…read moreteam were terrific. Caring, sensitive, well-trained, experienced and helpful - incredibly helpful. And Waji Sitokeni who was our home health aide was terrific. Her professionalism, dedication and hard work made my wife's last few weeks more comfortable and helped my daughter and myself get through the toughest time of our lives. I cannot thank Ili and WaJi enough.

    MaiFiji Home Care LLC…read more The caregivers assigned to my husband's 24-hour care in March 2020 were very good. They were caring and efficient and seemed to be well trained. That being said, I have no issue with the care he received. My issue is with the lack of transparency with how the fees are collected. The quote they gave me the day before my husband was to be discharged from the hospital, was that my charge would be $20 per hour. I was also told they do not take credit cards, so I was ready with a check for the first week in advance ($3360). The first I saw of their "Client Agreement" was the day of discharge minutes before my husband was ready to leave the hospital. The transport ambulance EMTs were there, ready to move him. I was given the Client Agreement to sign, and was told that I was also to pay an extra $3360 for a "Placement Fee which is a one time fee charged for every new client and is equivalent to one week of the Caregivers pay and paid once we place the Caregiver on the case." At no time in the days previous was I informed of this extra charge. Had I known beforehand, I might have gone with a different service whose rates were slightly higher, but included all charges. The person who handled all of this, Elena (Helen), was my contact with the administration, and the person who gave me the quote and subsequently, the Client Agreement, and collected my check in the amount of $6720. A few days later I called to ask her why the "fee" was not discussed prior to the presentation of the Agreement. She actually yelled at me asking why I was "kicking up a fuss" and continued to tell me I should "talk to Ili about your 'judgements'." She repeated this in an email she sent the next day apologizing for being "rude and yelling". This was not very professional, nor was it something I appreciated with my husband very ill and in Hospice care. After my husband's passing 3 1/2 weeks later, I was told my invoices would not be submitted to the insurance company until I paid the last 1/2 week owing. It was a very stressful time, but I hand delivered the check to her to facilitate the timely submission of the claim.

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    Jillians Carehome - homehealthcare - Updated July 2026

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