The Good - the very very good - Our sales rep Shane was…read moreawesome! This young man is such a gentleman with a professional distinction about him. It was truly refreshing because he was not pushy and on top of that he listened and got your questions answered promptly. He is the ONLY reason I purchased from this dealership. The not so good - this dealership prides themselves on their 180 point inspection the only problem is that there were things that were found by my husband and I that should have been caught by the service department when they performed this 180 inspection. Things they failed to find: 1) cruise control does not work 2) overhead lights not working 3) vehicle has 150,000 miles on it and they refuse to change the timing belt 4) passenger door lock will not work/lock 5) one of the engine/radiator fans loose 6) clips in several areas in the engine compartment are missing One of the managers was bragging about this inspection BUT if your service department can't repair these items but yet they say they did this inspection you just may want to clean house in the service department because they are really making your dealership look bad. Your saving grace right now is your sales team - especially Shane. If the service dept was doing their job correctly I would have given 5 stars. The 4 stars are for Shane and Shane alone! Again, awesome job Shane you shine in this dealership and they are fortunate to have you

My fiance bought a car from here, and it has broken down numerous times since she has gotten it…read more They "fixed" it by cutting off all of the flashing lights on the inside. She has taken her car to Steve Padgett's at least 5 times for repairs (we live over an hour away). A couple days after each visit the lights come back on. She has had to get it towed twice since she bought it. They told her not to contact them anymore about her car when it's their fault for selling her a piece of trash car. We will never be coming back to Steve Padgett's because of how they have handled us. I advise whoever is looking to buy a car from here to look somewhere else.

Update: Almost a year later and I haven't received a refund for the cancellation of my warranty…read more I've reported it to the BBB already. This entire company is full of nothing but crooks and liars. My bank is involved now because I wasn't getting through to them and they fed me the good ole, "let me give you a call tomorrow to resolve this" about 10 times. They've now lied to me about a check that was supposedly destroyed by my bank because they couldn't find me in their system...lol. Then they "put one in the mail" well over a week ago and said that it was deposited by my bank. My bank hasn't seen anything from them, asked for photocopies of the check and never received them. So, I guess the last step is going to have to be the legal route. This sorry excuse of a business and their employees disgust me, including the owner.

We love Chris Polson & our new Tahoe!!! Very helpful, pleasant, kind, & willing to fix what we had…read moreproblems with. The truck was missing it's remote & caps for lighter plugs & they got them for us with no charge or questions. Very very kind & know what they're doing!!!!! Very willing to help :))

Jamil Rd off Piney Grove Rd from I 26…read more Visited recently for purposes of car appraisal, first time in at least 10 years since I purchased car from lot. I like that they have all the different brands on lot, that can have vehicles shipped in nationwide for minimum fees. I do not necessarily like that the prices are firm with no negotiation or haggling. This goes for the appraisal too, they come back with one price and that's it. It's probably personal preference but I prefer a little wiggle room vs none. The inside of the building is unchanged from last visit except there are no cubicles only lots of desks. The entire floor showroom is just desks many more than employees it is not a great look. The use to have actual cars in the showroom, this is what looks better IMO. I don't think I will use Car Max in the future, there are better deals at dealers or any other named online Car seller site.

I'm rating the car buying experience at Car Max…read more I've worked in the car business and I don't mind negotiating, but the CarMax experience is easily the most pleasant and least stressful experience I've come across. There isn't negotiation. Everything is in front of you and it's spelled out clearly. One of the benefits of buying from here is the ease of finding the vehicle you are looking for before you even step foot on the lot. You can walk the lot if you prefer, but CM makes it so easy to find your car before you even come down. You can complete the entire process online and have the vehicle delivered, or you can reserve a vehicle and test drive it on the lot. You can walk in and meet a salesperson who will help you find your car. They have a ton of vehicles available and you can select from any location to your local store for a fee. Some ship for free. Matthew B was very thorough and showed us a bunch of vehicles. He then helped us find our choice of vehicle and we paid to ship to our store. We drove the vehicle and bought it when it arrived. The sales person gets paid a flat commission so it doesn't matter what vehicle you choose. They won't try to upsell you. Whether you buy a Chevy or a Mercedes, they are paid the same. They are genuinely interested in finding the right car for you. From the test drive to leaving the dealership in our new vehicle was a little over two hours. There was no stress, no going back and forth. What you get is an appropriately priced vehicle of your choosing. I do recommend the pre-qualification, which you can do online. It's pretty accurate and prepares you for what you can expect. You can purchase MaxCare with every vehicle. That's really the only add-on. I recommend if you're buying a higher mileage vehicle. They do a comprehensive inspection and they fix any issues before you even test drive. They also post pictures of any discrepancies online. Every vehicle comes with a three-month 4,000 mile warranty. I would absolutely recommend them and will likely purchase my next vehicle from them.

Enroute to Columbia, South Carolina for a basketball tournament weekend, and my oil light popped on…read morejust as I entered the city limits Friday evening. Unfortunately, I hadn't checked it before hitting the road, but no worries -- Columbia is a big enough city, so finding a Chevy dealership shouldn't be a problem. Luckily, I found Hendrick Chevrolet less than a mile from my hotel. I rolled in around 8:00-8:15 Saturday morning (May 16th) to see if they could squeeze me in for an oil change, and they had no problem accommodating me. I was able to drop my car off, head to the basketball tournaments, and come back later to pick it up with zero hassle. Mackie was my service advisor, and he was awesome -- friendly, personable, and made me feel like my car was in good hands. He kept me updated throughout the process and even recommended an engine filter replacement that I genuinely appreciated him pointing out. Overall, excellent customer service and a smooth experience from start to finish. I'd definitely recommend Hendrick Chevrolet whether you're local, passing through town, or just need a quick oil change while traveling. Solid 5 out of 5 stars!

Kept calling trying to speak with the sales manager Mary Kate because the first truck my bank…read moredidn't want to finance because the daddy was too high according to the bank for the book value okay cool no problem So then when I see another truck with the year and a mileage my bank would let me finance the second vehicle which is $15000 more than the first vehicle there I wanted I guess because the first suburban because of my bank but now I can get the second vehicle Guess what no return phone calls I'm not going to chase nobody to sell me their vehicle because I can go to another dealership My money good and I'm not going to force nobody to sell me no vehicle.. I tried to do right by going to the first sales person because she was very nice at that time but it's all good though

Some of the interaction I've had gives me the impression it's one of the old school dealers . If…read moreyou want to waste half a day of your time and pay waaaaaay too much for a vehicle .... this is the place for you .

1 star is too many for this situation. Spare yourself the headache! Sat. May 30, 2020: REGRETTABLY…read morepurchased a 2013 Audi w/only 73+k miles on it from GMC store. 4 days later reading manual, familiarizing myself w/vehicle..I realized the MMI is showing a reading of low or no oil. Dropped everything, took it immediately to Jim Hudson Audi service dept. (they had the car before I had it transferred across the street to GMC store & made purchase). Car was VERY low on oil. Oil was topped off. Obviously never checked when they took vehicle in on trade. 2 weeks later took back to Audi service dept as to why MMI dropping so rapidly & was told that vehicle may need a 2 phase OCT (oil compression test) if came back unfavorably- the car would need the pistons changed for an $8500 repair bill. Oh No Thank You!!! 2 days later after asking for dealership to buy car back, used car manager insisted on doing OCT. It was started. Was told to drive it 600 miles by 1 person, 1000 miles by another, & until the oil light comes on by a 3rd person. Quite a difference in range there. A week ago oil light came on. So...After owning car less than 3 months, driving it under 1,700 miles, the oil has been topped off a few times AND the oil light has come on. Took in to have OCT completed in morning 2 days ago. YEP- you guessed it- needs pistons changed. During all of this I told the dealership numerous times that I wanted the car to be bought back. They can deal w/this nightmare. Was told 2 days ago would hear something re:plan of action. Never heard anything. Called & used car manager had not been informed of anything. He was confused as he always is every time I speak with him & get different answers/stories. Again, stated I want car bought back. He said that Audi was paying for repairs. I said no they are not, per our conversation July 8th. He states confusion as to why was OCT done then? Well you tell me. YOU were the one who insisted it be done as you didn't want to purchase the car back. Said he would make calls & lmk what was to happen. Hmmm...nearly 66 hours later, even after emailing internet sales manager & GM yesterday morning, not a peep. Not even to reach out & say hey we hear you, we want to make this right. They do not care. They are ignoring me. They sold a bad car! They know it! Also had previously inquired w/Jim Hudson Ford about a used Sierra. Was given details, price, fee breakdown & asked to schedule time to come see it. Asked if it had a sunroof. They said they would check & also send me pics of truck. Didn't hear anything for a few days. Finally got email stating truck can't be sold to public due to transmission issues. Gee- obviously the Sierra, like the Audi, wasn't checked over either BEFORE listing on internet. After they said the truck couldn't be sold, they reached out a couple weeks later asking if I received the info, was I still interested, & that they have tried to reach me numerous times. Ok. Been communicating thru email whole time. Last time- YOU told me truck wasn't fit for sale to public. Good grief! What does their commercial say? You got it! Experienced them twice & will not forget but not in a positive way at all.

After a series of reprehensible experiences at Miracle Nissan of Augusta & Miracle Nissan of North…read moreAugusta, I came to Dick Smith Nissan of Lexington for my 5,000 mile service. The staff were warm, attentive, efficient, and cohesive. Even my after-service follow-up has been consistently helpful and exceptional, and that's coming from someone who grew up around the car business and was previously a service advisor. I am looking forward to returning for my 10,000 mile service in the new year!

Charged over $200 for a simple check engine light scan. Then told me I needed over $10,000 in…read morerepairs. Had another mechanic review the inspection report and it was all inaccurate trying to rip me off. Brought all this to their attention and was ignored for months. They would not even respond to my bank's investigation. Finally went back in person and they admitted they would not have paid for the items on their own inspection report. Could not get a refund for their own incompetence. You will get ripped off here.

The owner was extremely rude. Did not want to help us and automatically assumed we could not afford…read moreanything on his lot. Extremely condescending, argumentative, and accusatory. All in a less than 20 minute interaction. I know Lexington has a reputation but sheesh.

I just bought my son's first car from Carolina Motors. I've lived here for 17 years but I usually…read morebuy new cars so this was my first deal there. I found superior inventory and a very fair price. Fees are minimal vs competitors, so better than average deal overall, and this car is so clean! My son can't stop driving it. Great car and experience with an exceptional local business and its owner. Carolina Motors is now part of a great memory for my family.