The best sales and service department in Columbia, SC - by far! Not your typical car dealership at all.

We have been shopping for a car...deciding between Toyota vs Lexus. Stopped by Jim Hudson Lexus in Columbia SC and was helped by Lalo. I can see why he is #1 in this division, had a no-pressure demeanor and I liked that. Customer service is #1 here, super nice facility, very clean, and has nice resting areas where you wait for maintenance or repairs. Or they will come pick up your car from work or home and drop off a loaner. If you live in Columbia and need a ride to the airport they will come pick you up from home. Car wash also available on site that you can just drive through and theyll dry and vacuum your car afterwards. I want to buy a Lexus! From Lalo! But I dont live in Columbia...so there's that. I know the dealership in my town doesnt have that level of customer service...if I had lived in Columbia I would have bought one same day just for the perks...plus the Lexus is just nicer and smoother than the Toyota we test-drove. Highly recommended this dealership and honestly...I dont even like dealerships... read more

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WOW. We purchased a 2025 LEXUS TX 350 F Series over the phone. Drove over to pay and get it. EVERYTHING was ready to go. Sitting in the showroom waiting on us. ALEX WILSON was our Sales Associate. Super knowledgeable. Very nice. Best price anywhere. Yes. We checked around. THANK YOU JIM HUDSON LEXUS. This is our 10-11 Vehicle from there. We shall return. read more

They refused to give me a loaner because it "wouldn't take long" to service my vehicle. It's been over two hours and I'm still waiting with my two small children. read more

I've been bringing my wife's car here since 2019. Staff here Is always super nice and the guy I bought the car from, Darryn Russ, still greets me by name each time I come in. read more

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I bought a new Lexus GX 550 months ago. From the first day that I bought it. the brakes make a horrendous sound especially in reverse. They have finally admitted its a problem with all of the new 550s but say they don't have the parts to fix it yet. Don't buy one of these cars until they fix this problem. People stare at me every time I put it in reverse in any parking lot because the brakes are so loud. Not what you would expect on a brand new 72K car. read more

Phenomenal customer service. Service department took care of my car in a timely manner. Thank you! read more

Jim Hudson Lexus, Columbia - Auto Repair Near Me - Columbia, South Carolina

While away on business I ended up putting a lot of unexpected miles on my car and holing up in Columbia, South Carolina as Hurricane Irma was attacking my home in South Florida. As I hit the 10,000 mile marker on my odometer the red threatening engine light came on letting me know it was time to change my oil, which is what brought me to Jim Hudson Lexus, Columbia. I had merely pulled in, was immediately given a warm greeting and when I mentioned what I wanted, introduced to Shaun Crosier, their Service Coordinator. After a couple of simple questions, Shaun immediately went about having his staff attend to my car. They not only changing the oil but went over everything from washer fluid to tire pressure while I was able to have coffee, relax and watch television in the rather lovely setting of their customer wait area. When my car was completed they came and got me. I was rather delighted in that it appeared they had even gone to the trouble of washing it. And I couldn't have had a better send off than their mechanics gave me as they wanted to check out what my modified and hopped up RC-F Lexus sounded like when I punched it. Overall, I couldn't have been more pleased with the service I received at Jim Hudson Lexus, Columbia. Everyone was super friendly as well as most professional. read more

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I brought my Lexus about eight months ago and I absolutely in love with my new car. Was great doing business with Jim Hudson of Lexus and And when I had a little issue going on with my vehicle they were on top of what was going on. They make sure everything was great with me and the car when I left there. Jim Hudson first class people there at Killian Road location. read more

Jim Hudson Lexus, Columbia - Me buying my Lexus back in March 2021 at Jim Hudson Lexus - Auto Repair Near Me - Columbia, South Carolina

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My daughter and husband went there! They are from Arlington, Va; they rated Jim Hudson the best ever!!

BEWARE!!!!!!!! Dream Car turned NIGHTMARE!!!! I purchased a 2021 Lexus NX 300 F-sport from Jim Hudson Lexus 328 Killian Rd, Columbia SC 29203 on August 14, 2021. My vehicle was picked up from my home on September 9, 2021, at noon to be painted. I received a text message stating, "Your car arrived with a little more damage on it than before. A deer crossed the road in front of your NX as it was making its way back to us. The damage isn't bad but we will take care of all damages. Thank you." I asked what happened, and the response was a baby deer was on the highway. An employee had an ACCIDENT in my vehicle. At 1:58 pm, I asked for a detailed incident report and for more details on what occurred. I heard nothing for hours. At 4:17 pm, they replied, "I should have an incident report for you tomorrow." At this point there had not been one single phone call from anyone at Jim Hudson Lexus with any information on the damage to my vehicle. I purchased a brand-new car, and now the Carfax will reflect an accident. Were the police called to the accident? Is there an incident report? I am highly dissatisfied with the lack of professionalism and the absence of courtesy to inform me immediately about the accident. I was told that it did NOT have to be reported. If you plan to purchase a vehicle with them ask what protocol is when an employee has an accident in your vehicle it seemed to be a secret when I asked for details. By far the worst car buying experience I've ever had. UPDATE: Personal impact: I had to pay my credit union interest on the loan for the short time that I had the car. I now do not have a car and have to start the car buying process over again. The impact was great! It is my hope that you would handle a situation like this better in the future. read more

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My check cleared 2 weeks ago for payment in full given in good faith for my new vehicle and now the dealership is holding my Manufacturers Statement of Origin (MSO) hostage. They will not release my MSO to me which I need to title and register the new car and say they can only send it to the DMV in New Jersey. I called DMV in South Carolina as well as my own state and neither understood why that would have to be if there was no financing or lien holder. In fact my local DMV branch advised against mailing it to them. Also can anyone explain to me why the dealer is charging me $499 on top of the purchase price when there is no dmv being done and no finance paperwork to be processed? At this point I just want to return the car and get a FULL REFUND so I can purchase a new vehicle that I can actually use! From the time I handed over the check for payment in full this has been and over all poor buying experience. I had an appointment to pick up my car and was held up for 3.5 hours before I could leave with it. I have been inconvenienced, the sales manager has been untruthful and I never received my $1000 security deposit from the return of my lease. Its been 3 weeks since i picked the car up and I still cant register it. The car was ordered in February and did not come in until May 28th and the dealership never ordered the accessories that were on the buyers order and now I am inconvenienced yet again. read more

What a wonderful and refreshing business adventure this was!! No pressure, very transparent, and extremely helpful and knowledgeable from start to finish! Our salesman, Mark Rossi, was so helpful and informative to my husband and I, as this was the first Lexus either one of us had ever purchased. He answered all our questions, addressed all our concerns, and ensured we got the perfect vehicle for our family. We have a small child, and he even ensured she stayed busy and entertained while we were doing the business side of things. I would very highly recommend this dealership to anyone who is in the market for a new car! You will be taken care of, and will be amazed by the customer service provided! read more

Jim Hudson Lexus, Columbia - Auto Repair Near Me - Columbia, South Carolina

I've had mixed results on their work. Sometimes it appears to be done correctly, other times no one in their shop, including the service manager could align the headlights on my SC300. However, they are reliably over priced. As an example, I recently discovered that my GS350 had no tire jack, so I ordered one through their parts department. It arrived the next day, and they put it in the trunk. The MSRP on this item is $260, I can get it (with shipping) online for $187, they charged me $325.10 for it! If I can find another dealer less than 2 hours from home I will use them for parts and service. At this time these people are the only game in town, and they know it! read more

Shannon was unbelievable! Big smile, eager to assist with all her energy and just the consummate professional in every sense!!! Thank you Lexus. read more

What a lovely experience! Anita was such a professional. Experienced and knowledgeable as well as an attentive listener. She greeted us without us having to enter the dealership. It was my first timing having to buy my own car and I was a nervous wreck. I was expecting to be handcuffed to the desk and held at gun point. I am so thankful that my first dealership was Lexus. It was easy, breezy, and beautiful. They had a lovely selection of vehicles of different makes and models. I test drove a few different versions and couldn't settle on a perfect one for me. Leaving was guilt free and without pressure. She was 100% understanding of my preferences. Jim Hudson gets great cars and I would absolutely go back if I saw something that interested me. Definitely recommend for a lovely, high quality, understanding, car buying experience! read more

Wasn't completely satisfied but I will not write you a bad review because I have been in several times and had a phenomenal experience. The recall work was done In a timely fashion and I was satisfied with the personnel and experience. The only problem I had was the loaner car I was given to use was extremely dirty inside and out! I realize it is a loaner car and do not Expect it to be perfect but there was a weeks worth of debris on the dash and the fingerprints on the inside windshield Were horrific to the point that they were obstructing my view. Also the outside of the window was full of bugs. In My opinion if you have me riding around in a new Lexus you would want me to have a clean and good experience so I would consider Your dealership when it is time to upgrade my current Lexus! read more

Comfortable, Clean and welcoming service center waiting area. immaculate bathrooms. good tv! and service personnel thorough and helpful. read more

Two hour wait for a oil change. No car wash . Jim Hudson need to do a better job. Let down again by the service department. Just read some reviews and notice any and all negative reviews got no response. Might be part of the problem. read more

Went here looking for some info on a car. Yeah walked around for 10 min and went inside to get help.. yeah guess we didn't look like we were interested cause we couLdnt find anyone to help us. Customer service musT not be important. read more

Eric was so kind and thoughtful! He was very patient & honest about questions that I still had regarding my car...thank you for the care you gave me! read more

Great experience all around! The dealership is beautiful, the customer service was impressive, and the services rendered was much better than anticipated. I'm sure I'll return there again! read more

Wow....Im literally here walking around....I thought salesman were usually out and ready to grab the first customer they see, guess it is too hot. read more

I called this dealership to get a price quote for a set of front tires and an alignment for a 2020 IS 300. After speaking the representative, he told me he needed to know the tire size. Maybe I jumped to conclusions, but it was my understanding that the representative should have had the knowledge to advise me on the specific tire size for my car model. I felt the representative was very short with and did not assist me at all in my question. I will drive to Augusta where I know the customer service is amazing! read more

Just called to speak with someone in this dealership's "customer service" department. Based on this experience alone, I will absolutely not being buying a vehicle from this dealership. Plenty of decent dealerships up and down the road and this place is flat out poor. Unfortunately, when you let a a real classless clown answer your phones, it speaks volumes about your dealership. We'll done. read more

Two years ago, I purchased a 2015 LX570. Living in NC, I contacted the local dealer in Charlotte as well as dealers in Winston Salem, NC, Greenville, SC via the internet. The dealers in Winston Salem and Greenville could not have been more accommodating and they had very competitive discount pricing. Unfortunately, they did not have the color combination I wanted. The Charlotte dealer had the vehicle and color I wanted, however, their sales department had the most arrogant attitude, and gave the impression that because I live in NC, I would be buying the vehicle from them respective of the sales price. In fact, I was told that they do not discount that particular Lexus model. Based on a referral from two Columbia friends, I contacted Jim Hudson, and could not have been happier. Not only did they have the vehicle that I wanted in their Augusta, GA location, which they transferred immediately to Columbia, but their pricing was discounted and in line with the Greenville and Winston Salem dealers. The rest in history. I bought the vehicle from Jim Hudson and love it. I drive a one hour drive south from Charlotte to Columbia for service and could not be happier. The Jim Hudson service department goes out of their way to please. If I need a loaner, they have it. Usually, the service only takes a short while, and I can do my business in the dealerships 'business center' while I wait. The vehicle is always returned to me washed and spotless. When we get ready for our next vehicle, we will again go to Jim Hudson first. read more

We traded a Nissan to get a better car with a lower monthly payment. Lexus may seem like an expensive car but it is simply better. Quality throughout, and you will feel like you were made for this life. The quality of Jim Hudson Lexus as a car dealer makes you think you have been dealing with jerks until now. Their people, their manner, their whole organization is more professional without being snooty. They are warm and friendly and respectful. The perks they offer are beyond anything you ever imagined from dealing with car dealers all your adult life. Upgrade your vehicle and your life. read more

I drove all the way back to Columbia to have my vehicle serviced because I have missed their great service since moving back home to Savannah, GA. Jim Hudson Lexus has the best customer service I have ever experienced and I will continue to go back as often as I can. Jade "JJ" Jones was also outstanding in working with me to look into purchasing a new Lexus. Don't ever change!! Chatham Parkway Lexus needs to get training from you guys. read more

Outstanding Sales and Service! The entire team goes over and above what is required. I purchased my first Lexus two years ago from Darryn Russ and the sales and service was so good, I purchased the RX350 a few months ago! I would recommend this dealership to anyone. read more

Ron Best sold me a Lexus in 2010. I was so impressed by his professionalism that I called him with the specs of what I wanted when I needed another vehicle. Within an hour, he texted 3 strong possibilities. I visited the dealership the next day for a test drive. I wasn't excited about any of the 3 but was ready to settle on one. Ron called me the next day with another option. That was the one! I am thrilled he was able to find what I wanted in just two days. I will definitely work with Ron the next time I need a vehicle. read more

Things started off a little rough when I got there but the service manager made everything ok along with Sam!!

Great place love taking my car in so professional. There techs are so professional and very friendly and knowledgeable.

I rate Mr. Melvin Alston a 10 his customer service is always wonderful...He is very Professional and kind.. Jim Hudson Lexus dealership is the best Columbia has to offer. Every time I have my car service I have been pleased. read more

I recently purchased a vehicle from Jim Hudson Lexus. I have never had such great customer service through a vehicle buying process, the service provided through Jim Hudson Lexus and its employees. I wish o could say it was just due to purchasing a vehicle however, even before deciding to purchase I was provided with outstanding, personable service. I have already spoke highly of my experience with other family members, and know that I would be more inclined to purchase another vehicle from Jim Hudson Lexus, largely based upon the service and care provided at all levels. Just an added note, they profess to take care of their military, and I can attest it is not just words. Thank you, Jim Hudson Lexus for your help, support, patience and exceptional service. read more

Dealt with Ron Best today, I recommend a friend that was looking for a Lexus. Ron is great to work with, very open minded and knowledgeable about his products. If you're looking for a great buying experience please reach out to Ron at Jim Hudson Lexus. read more

My experience at Jim Hudson Lexus, Columbia was truly amazing! This was my first time purchasing my own vehicle so I did a lot of research. I have never had a luxury vehicle before so I was a little hesitant to make such a big purchase. However, when the receptionist provided me the best sales person possible I felt at home. Saleem Shah was a understanding, educated and experienced salesperson. Although he recently moved to Columbia he was still able to relate to me personally and ensure that I received the vehicle I truly wanted. I went in wanting the Lexus 200t, silver, with all black interior, once I explained my needs Saleem let me know that my request wouldn't be so simple. The interior of lexus' sports vehicles typically have two toned colored interior, but that is not what I wanted. Saleem and the Lexus team was able to ship the vehicle of my dreams from TN within a matter of days. The vehicle barely had 30 miles, met all my vehicle requirements and worked with me to meet my financial budget. My friend went the follow week and leased an amazing vehicle that met her needs as well! In addition, a week after my purchase I received a call just checking up on me and ensuring my vehicle was meeting my needs. Furthermore, they provide car washes at your convenience and within a timely manner. Lastly, when I thought my business and contact with Lexus was near the end, a month later, Jim Hudson Columbia mailed me a special gift! As the owner is a retired military vet not only did they provide me a great price but sent me a customized portrait of my vehicle with my name on it and a card with there thanks. Thank you Jim Hudson for the great experience and I would recommend this location to everyone!!! Pictures include; my salesperson Saleem Shah with my vehicle and a huge red bow, special gift at time of purchase to include bag, pen, leather keychains and leather key protectors and my customized portrait mailed to me a month after purchase read more

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Buyers Beware!!! Dealership charges a $499 "closing fee" but can not explain what it is for. Leo the sales manager will tell you that he is going to look into waiving the fee and then on delivery after they have your money he changes his story. If you have a Lexus lease every other Lexus dealer will credit your security deposit toward your new purchase. Leo will tell you he will do that as he is closing the deal however that story will change when you go to pick up your new car. Lexus is a great car THIS IS NOT A GOOD DEALERSHIP!!! read more

My wife called about an oil change and was told it would take about 20 minutes since she had an appointment at 11:30. After 2 1/2 hours later Tanner brought her car to her. Told her it had been washed and vacuumed complimentary. That wasn't true car wasn't washed or vacuumed. Then my wife noticed a screw in her tire and pointed it out to Tanner who told her it wasn't leaking cause he didn't hear any air coming out and sent her on her way. Charged us for a tire repair and when my wife asked about the charge Tanner said her low tire light was on so they had to add air. So air was $6.72. But they didn't inspect the tires during the rotate and balance or they would have seen the screw in her tire. I feel like this could have been dangerous if the tire would have began leaking while driving and that Tanner and Jim Hudson didn't take safety serious. Along with the form showing the tires was inspected but yet they didn't see this screw? Will never recommend Jim Hudson again nor purchase a car from them. Was looking to trade my wife's Lexus RX 350 in on a new one but will pick another Lexus dealership maybe in Charlotte. $160 oil change and tire rotation and balance that could have caused inconvenience to my wife or put her and others safety at risk. Tanner needs to take his job more serious and the safety of others much mire serious. Go somewhere else for service if you want the job done correctly. read more

My service was excellent. I am a retired service member and just happened to be in my service uniform. While I was waiting for my vehicle I decided to explore the NX 350. As I was looking I was greeted by two salesman. They were inviting and professional NOT PUSHY or AGGRESSIVE. They explained the features of the vehicle and even presented me with a coin thanking me for my service. I told them that I'd definitely be back to get more information on making another purchase. read more

1 star was the lowest that I could go so I went with that. I will never buy a car from Jim Hudson Lexus. I was in the process of buying a 2016 Lexus GS from this dealership. A deal had been proposed to me from the General Sales Manger and I accepted. Filled out the credit application and sent all necessary information. The finance manager called me to finalize everything, when my first payment would be and that he was going to overnight the paperwork to me. The next day I followed up to get a tracking number but found out that they never sent the paperwork. I followed up over the next few days but was brushed to the side and given excuses. I then received an email from the General Sales Manager who stated: "Good afternoon Matt, After discussions with the executives here I have been instructed to not sell the car because it simply does not make sense to lose $8000 on the transaction. We can sell the car for $xx,xxx out the door with financing and taxes taken care of by you on your end. I do apologize for the inconvenience.." Keep in mind this was done via email, not even a phone call. I wrote him back to ask for an explanation but was not replied to. Apparently the General Sales Manager can propose a deal, run your credit and then go back against his word. After not receiving any communication back I wrote him again and asked when they were going to refund me the $1,000 that I put down to "hold the car" until everything was finalized. I did get a response back on that email and was told that he would do it right away. That was 5 days ago and still nothing has hit my account. The fact that the highest level of the sales department proposed a deal but then went back on his word is astonishing. I can understand a sales rep to make a mistake but the General Sales Manager? I would be VERY cautious when buying a car here because even though you have agreed on a deal and everything is on paper with your credit dinged, they still might not sell you the car. Good luck everyone... read more