I visited this location with a couple of dresses that I needed pressed only -- no dry cleaning, no alterations. When I dropped them off, I was told I'd receive a 20% discount because I only needed pressing. However, when I returned to pick them up, I was charged $60. The clerk then informed me this was because the dresses were considered "formals." This was never communicated to me at drop-off. When I questioned the price, the clerk was dismissive and insisted the charge was correct. I asked to speak with a manager and was given a contact number. Despite calling multiple times and leaving several messages, I have not received a single call back. Very disappointed with the lack of transparency and customer service. I expected better communication and follow-up, especially when pricing changes so significantly. read more

Used them for the first time. Not very satisfied. Had a 50% off up to 10 items but only 8 items had 50% off. When I picked up my large 16 piece order was told by staff that had an attitude I was given the discounts on all my lowest priced items. I asked why my formal dress was charge 2 different fees and did not have 50% off. Oh it had beads. Oh and the second charge happened to be exactly 50% of the original charge. So it looks like I was charge to clean the dress and also charge 50% more instead of taking it off like it should have been. I have lived in 4 states and never paid 60.00 to get this dressed dry cleaned. $129 plus bill should have been way less and I should not have had to argue with the staff. Oh well guess I will try another cleaners next time. read more

This location is conveniently located in the same shopping center as Publix Grocery store. It has a drive through so you can drive up and drop off and pick up your dry cleaning as well. The best thing about Jim Massey's is their text service. They will text when your cleaning is ready ...or in my case if you have forgotten it and haven't picked up for 2 weeks LOL. They are also really honest and trustworthy. I had accidentally left some money in one of my pockets and when I picked up my clothes they had the money in a little plastic bag stapled to my dry cleaning bag. How's THAT for customer service!!! They truly earned my loyalty that day! read more

The staff is friendly and considerate, however they aren't always the most competent. It may not even be them really. It might be the computer system they use and why it's sometimes difficult for them to find garments. The work is usually very good, a little pricey but you do get what you pay for. And it's usually well taken care of items. I'm giving them three stars and not four because of the number of times I've have to wait or leave and come back on a different day when they said something would be ready. If I drop something off, it would be helpful if they could say it would be ready by "this day, but at the end of the day". Not just "it will be ready Wednesday". read more

Jim Massey's Cleaners Taylor Junction - Laundry Services Near Me - Montgomery, Alabama

I am a military member, and I have taken my uniforms to Jim Massey's TWICE. The first time, they ironed my blues improperly. They left huge railroad tracks down all the sleeves, on ALL THE SHIRTS! On one shirt I had asked them not to crease the collar at all (because I use it for service dress)... they creased it with starch! The second time, I decided to try a separate location and was even more disappointed. They flat out LOST my Heavy Blues V-Neck Sweater. The first time I went to pick up my uniforms the desk attendant (who mumbles and has a horrible attitude) said they had shipped it to another store and to come back later. I came back 4 - 5 days later (as directed) and the same attended (again with the horrible attitude) tells me they lost it so I should look in the mail for compensation check... I GOT A LETTER FOR STORE CREDIT that reads as follows: "Again we would like to apologize for the inconvenience this matter has caused you and appreciate your patience and understanding in dealing with this unfortunate situation. Store Credit has been issued in your name at the store, this credit has no expiration date and has been entered into the store computer to insure you of full payment $47.00. Jim Massey's is committed to providing the very best drycleaning & Laundry service available in Central Alabama. We proud of our excellent service, and you should expect it at all times. We apologize for our failure and we are working very hard to insure that it does not happen again. Clusters are the backbone of any company and I hope we have satisfied you in such a way that we will continue to service all of your dry-cleaning & laundry need in the future." Yes grammatical and capitalization errors included! How is this compensation! I don't want them every touching my uniform items again! On top of that how is store credit going to help me acquire another sweater? If anything they should be paying me $50.00 for a $3.00 inconvenience fee for their ignorance, for making me drive up there twice to pick up the lost item and again tomorrow morning to argue about "compensation!" This is completely unprofessional and unsatisfactory. Use the Base DryCleaners or purchase your own at-home steamer, dealing with company is not even worth your time, effort, or business. Period. read more

I'm disappointed in the quality of service I received from this particular company. Lately I noticed more and more of my clothes I picked up have stains from the cleaning solution they use to dry clean the clothes. Majority of all my clothes I picked up have the yellow 'I'm sorry about the stains' card attached to them. And I'm very upset about a brand new camel color trench coat I purchased from Paris. I never even got a chance to wear it yet. I kept it in the original bag and only took it out to have it launder at Jim Massey's. Please tell me when I picked up my coat it had two huge oil stains on the back of it. After complaining about it, the employee told me she will send it back to have it cleaned over again. After a few days I went back to retrieved my coat, the stains were still there. After complaining about to a different employee she shrugged her shoulder and had this nonchalant attitude. Then she proceeded to tell me my payment. I told her I wasn't paying for a damaged oil stain coat the company caused. She was like "Ok" and turned away. No sense of customer service. I will take my business else where. read more