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Jim Massey's Cleaners Taylor Junction

2.0 (6 reviews)
Open • 7:00 am - 6:00 pm

Services - Jim Massey's Cleaners Taylor Junction

Dry cleaning

Ironing

Laundry wash and fold

1 More Service

Stain treatment

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Jim Massey's Cleaners Sturbridge

Jim Massey's Cleaners Sturbridge

1.1
(8 reviews)
•$$$$

I been coming here for yrs they ruined two of my uniform pants told me to bring them in it's been 5…read moreDays I called want answer my call. Still trying to contact them want go back I got to buy new paints my self. They need to call me soon.

People please read all these bad reviews before taking your clothing to this company! I wish I…read morewould have read the reviews first. This was my 2nd time returning my clothing to Jim Massey Cleaners. The initial first time and a redo service. All garments came back with a very pungent odor and the same stains, and under arms were not cleaned. The 2nd time ... same way. I first spoke with the Sturbridge manager, Cynthia about the issue and then spoke to Ashley, the District Manager .... I was told I could redo the clothes free of charge. So, I decided to bring them back hoping for better results. Ashley agreed would be ok. I got to the location and the clerk was unaware I was coming or had a clothing issue. No one informed her ...I returned them on Wednesday near closing of business and received them back this Friday. I received a text earlier that the garments were ready for pickup but when I got to location, all of garments were not back ... some remain not returned. I was told to check back after 4:00 pm that's when the truck usually comes in. No courtesy call that the other garments were now back, I had to call to confirm. I picked them up all together as the clerk suggested. However, I was Disappointed again to find that my garments still have the same horrific smell, stains, under arms not cleaned and this time they were lightly damped. I sent an email to Jim Massey company and the district manager. . Never heard anything from owner of Jim Massey ... I had to reach out to him today again, then recd a call back. And District Manager never returned my call or replied back to the email she received. 3 weeks ago this issue begin and owner never made contact until today 3 weeks later, after I called again... I had called multiple times to reach him and corporate staff and was ignored. When I finally spoke with him he was rude and unprofessional! He clearly is not into customer satisfaction or cleaning clothes as advertised . Please people ... Take your clothes to a cleaner that cares and values you as a customer!

Lilly's Cleaners

Lilly's Cleaners

2.3
(6 reviews)

Don't go to this place. I left my faux leather jacket in perfect conditions to be cleaned. Got a…read morecall after some days informing that they couldn't clean it because it would start pealing off. When I got there to get the jacket, it was destroyed. They clearly cleaned it, because the wardrobe smell was gone, but didn't admit it. The only thing they did was give me back the money that I paid for the service and nothing else. If you like your clothes and want someone to take care of it properly, go to another place.

I took 3 shirts to this place on a Sunday to be done by Tuesday evening…read more I showed up Wednesday morning at about 7:30am. No one was there. I tried to call the number and it rang forever with no answer. Luckily, the business owners next door were able to call the cell phone of the owner. Someone had called in sick and so there was a single point of failure with no contingency plan. Luckily for me, I had a backup shirt to wear, but I'm from out of town so I'm very dependent on having a good cleaner on the road. They said that they could get there in 15 minutes, but after waiting for 20, I couldn't justify that and didn't want to be later to work than this situation had already made me. I called later and talked to someone to see if they could deliver my shirts to my hotel because at this point I don't have any clean shirts and my hotel was 1 mile down the road (Hampton) They took my number and said they would check with the owner who was obviously aware of my situation from the morning. I got back to my hotel at around 6:20pm to find that my shirts were not there. I tried to call the number again (should be open) and I got no answer. I will never use this place again and I do not recommend you do either. It's very unprofessional.

Jim Massey's Cleaners Taylor Junction - laundryservices - Updated July 2026

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