I have been a loyal Jim Phibbs, now Car Fix, customer for decades. Sometimes changes are just changes. That is not the case here. I am absolutely pleased feeling more a like a guest enjoying some great coffee in comfortable surroundings while my car is being worked on than a customer now. When my car was presented back to me, it was with the ac at a nice temp and as spotless as when I drove in. You can feel comfortable they mean it when they say their work warrantied. They stand behind it. And that all is appreciated. read more

My daughter received absolute top notch service from Brian & James. They took care of her air conditioner repairs at or below the estimated quote and done the same day. Work was spot on! In addition, they patiently walked her through some other maintenance issues that will need attention but were not urgent. She's a local college student and certainly not auto savvy - so to have these folks with such honesty and integrity in our corner for all her automotive needs is peace of mind for both of us. Thank you for talking care of her! read more

I have been to them several times times and they are honest and go out of their customers.. I had drama with my car my car last week and I was able to drop car and they worked me in. When I went to get car yesterday it over heated and they took it in first thing this morning. When I went to pick up my car they didn't charge me for anything they put in labor or anything!I went to get car this afternoon and before I got home I pulled over and called them because I got an engine message and was acting weird. Jim Phibbs came out personally with a car for me and had my car taken back to the shop .. I WILL BE BACK! They are AMAZING! read more

We live out of state and our daughter's car broke down in Knoxville. Jim Phibbs Auto Service arranged towing and fixed the car- all while communicating with both my daughter in Knoxville and us (the parents) out of state. They did a great job and we felt very comfortable with them. read more

these guys are awesome! i stopped by without an appointment because my car stalled on me while i was driving, and they were happy to take a moment and help! I highly recommend coming here for your auto needs. read more

Been taking vehicles to these guys for over 2 decades. To say they are great is understatement. You could literally drop off your vehicle with your credit card and the repairs would be done FAST EFFICIENT AND with INTEGRITY. The crew is honest and they are a TEAM in getting things done. They communicate well on the times it takes for repairs and Shawn is the best at holding hands on the customer that is eager to get the vehicle back (that would be me calling each day) SORRY. This is a family business and not everyone is related, but you would not know it by the cohesiveness that you see and feel. read more

Great mechanic. They have taken care of all of our cars for about 15 years. Jim and Jamie are great to work with. Very ethical company. You don't have to worry about getting ripped off. Their work has always been thorough and reasonable. When I get a new (used) car, I take it to them for an inspection. They told me, "We're not that worried with what IS wrong with it, but what WILL be wrong with it". They then pull the technical repair bulletins for the car and review them with you. No charge. Once I got an air condition repair at Victory Nissan. They screwed it up so bad. I refused to pay and brought it to Phibbs and got it done right. Better than the dealer? Yes in this case. read more

The service technician Shaun had me diagnosed and quoted in a super quick time frame. Their quote was very reasonable and once the repair was started it was no time at all before they had me back on the road. The work was done on my 2013 Ford F150 for a valve gasket replacement. I highly recommend these guys for the great service great prices and great communication! read more

Always honest and reliable I have had my van to them for different problems over the year and they stand behind their work. Prices are reasonable for the work they do also. On one occasion after picking up the van there was a related problem they took it in and did those repairs also only charging for the additional parts that had not been replaced with initial fix (under $20). That was my first time going to them they are now my go to place for repair. read more

My family was traveling through Knoxville for a trip when metal debris struck underneath our vehicle stranding us for about 24 hrs with a leaking fuel tank and unstable exhaust. The staff at Jim Phibbs immediately helped my husband with our vehicle when he brought it in after he explained our circumstances and when they saw we were actively leaking fuel. They spent hours helping get our vehicle in a safe state where we were no longer leaking fuel and made sure the rest of the vehicle was secure enough to make it to our final destination for final repairs with our insurance company. They were so understanding and were very kind to my husband as he waited and kept him updated on the progress as he waited. Additionally, before they let him leave with the vehicle, they made 100% certain that the fuel was not leaking at ensured our families safety for the final leg of our trip. Thank you so very much for the care you took of my vehicle, husband and my family; we are very grateful for the diligent service of the staff here. Highly recommend!! read more

My daughter called that her car was overheating. She is a student at UT and I live 3 hours away. I found Jim Phibbs had good reviews and had helped someone in the same situation. I had the car towed to them on Wednesday and it was ready on Thursday. The water pump was bad and not circulating any coolant. The price seemed to be on the low side of average. They worked with my extended warranty company that paid for part of the repair. I was able to do everything over the phone. They kept me up to date with what they found and the status of the repair. I would recommend them to others and use them again for my own repairs. read more

Apart from oil changes, this is the only place I will take my car for any problems or repairs. They are always super friendly and honest. I have also many times gotten quotes from other area shops and Phibbs beats their prices every time. I was referred here by a friend years ago and am so grateful to have found a mechanic that I can trust and does great work on my car and has a fair price. read more

I went to Jim after researching good reviews in the greater Knoxville, TN area and am I ever glad I did. Pricing is fair and the quality of the work is second only to how friendly and welcoming the staff is. They fixed the bearing on my truck's rear end and while it fixed the problem, it started to exhibit a slow leak. They replaced the faulty seal and got me back on the road, no charge and a hand shake. I wont consider taking my truck anywhere else. read more

New to town and my check engine light came on. I pulled into there shop and they immediately ran diagnostics on it and told me it was just my vacuum hose and should not affect engine performance. A repair shop telling you that you do not need something fixed?!? Best of all it was done for no charge and within 5 minutes. They definitely earned my business! read more

Really good experience. My family had used them extensively and I am beginning to see why. Jaimie (sp?) looked at a bolt I needed extracted from my engine block, told me how they'd do it, and gave me a quote. They were significantly cheaper than the dealership - like more than 100% cheaper. I had to reschedule a couple times due to work and the incompetence of my dealership's parts dept (another story) and he was accommodating and friendly each time. Once it was time to do the work, they did a great job, explained what they did, and charged what was quoted. I'll be coming back, they're great. For most things I see no reason to go to the dealership over Jim Phibbs. read more

We really like the values that Jim practices at his shop. He educates us about our car and doesn't over charge and take people for a ride. Thanks again for your continued service. I trust Jim and his mechanics. They are a thoughtful team. read more

Stay away - I had to bring in a van 3 separate times for what was supposed to be a simple brake job and ended with them telling me I was crazy. When I have to push the brake pedal all the way to the floor for a hair-raising "hope this stops!" experience after you've allegedly "fixed" it to the tune of $500, it's NOT WORKING RIGHT. I had to take the same van to another shop who confirmed for me none of the work had been done properly and I had to pay AGAIN - $750 total for brakes between 2 repair shops. Never again! read more

Jim Phibbs installed a junkyard motor in our car and told us that it was a factory rebuilt motor. The engine had an oil leak after Phibbs installed the motor. We took it back to Phibbs. He said that the oil drain plug was loose. It still leaked oil. We then took the car to a different mechanic. He told us that the motor had markings on it like the ones junkyards put on motors to identify them. There was no loose oil drain plug. The engine was leaking oil from a crack in the oil pan. Phibbs has a friendly, likable personality. But he is a very dishonest man. I would avoid this guy like the plague if I were you. read more

These guys are top notch. I am an engineer and often work on my avalanche myself, but I have kids and cannot do anything that would take longer than a few hours. That's when I take it over to Phibbs. I bet I've had my truck there 7 times for different needs and every time they got the job right on the first try. They've also never tried to sell me anything I didn't need. They are serious about making customers happy. read more

I went there because I read the positive reviews. I liked the one that said that they did not mark up the parts. Well, that is a lie. They charged me $160 for a parts that they bought at Auto Zone for $80 . A $72 an hour labor rate is not too out of line, but not the markup for the parts. I was also told that a new coil would be in the $80 range when the vehicle was inspected. read more