Fit me in their schedule, did a great job, a/c works great!!! They are friendly, honest, careful…read moreand skilled!

Ok. I have a transmission issue…read more Brought it in to determine the root-cause. They found an old (not cleared) thermostat problem that I fixed a year ago. It didn't totally close, thus not allowing the Cat o get up to temperature quickly enough. I replaced for $25 and 45 minutes, easy. Check-engine light disappeared. But obviously the code locked in. And also they said I needed a full replacement transmission. Which I don't deny may be required. , sorta. I am 71 years old, done professional car work since 17. The ONLY reason I am not doing this myself is age. But that said, before I would tear down anything I would already know what component is bad. A valve, cam sensor, etc. My symptoms are of a valve-body stuck valve, causing the clutch(s) to not fully engage. Thus I wanted a more concise explanation for why I should give them $5,000 - $6,000 to replace the entire Xmission. I really should have had a talk with the trained mechanic that could go into depth about the detailed reason it is giving me problems. But I got the worker at the register explaining the estimate to me. I have 100% confidence she has ZERO true mechanical knowledge/training past what to say. She should have called the Tech to talk to me. Had that happened I would have set an appointment to have it replaced. But given the weak thermostat ($330) ghost diag, I had zero confidence about the rest of their work. Reminds me of "give a kid a hammer and everything looks like a nail".

The best in Customer Service, Skill Set, Trustworthiness, Honesty, and... Mike and his fantastic…read moreteam are the best!!! Emily is the beauty at the front desk who should go business training people in ANY area of customer service--she's a GEM, and a TRULY HELPFUL and KIND first person you meet...soft-spoken, beautiful, understanding, and surprisingly BRILLIANT on the subject of what's going on with your car! I always feel like they save all of their kindness, knowledge and ability for JUST ME! I am truly in love with this place! Thanks to the entire team--the owner, the first-line, and the EXCEPTIONAL talent in the Service Area ... a smooth experience. Y'all should be training anyone in customer care and expert service! FIVE STARS

Jarek's has been a Godsend. The service is always timely and affordable. Due to having possibly the…read moreworst model of Mercedes ever made, I'm a frequent flyer here. I have never been more comfortable or trusting of mechanics. Even Emily at the front desk is a gem! Jarek's is always my first call when I have a minor issue, regular maintenance, or concern. Can't say enough good things! Very grateful for this team of wonderful and knowledgeable people.

Took my 2020 Santa Fe for 120k maintenance. I had used Copilot to research what service needed to…read moredone and the best shop to take it to. Rates for Dennis Hall's were excellent with very positive reviews. The services they recommended and estimated cost they provided matched exactly to my research. Transmission fluid changed and new spark plugs has it running as good as ever. I will definitely be bringing my other vehicles there for service. Russell and team did a great job!

Great people here. I had an issue with my wife's Acura MDX (flashing warning lights all over the…read moredash). Dennis Hall's crew looked at my car right away even though they were very busy on a Friday. They discovered that a simple issue caused the problem and fixed it within 5 minutes without charge. I greatly respect their honesty and help. Saved me a lot of hassle because my family was headed out of town tomorrow and, otherwise, would have needed to rent a car for the long trip. I recommend Dennis Hall Auto Service and plan to come back in the future.

Cody did an amazing job when I got my oil changed. He was friendly, attentive, and got the job doneread more

They forgot to torque the oil drain plug back in place after an oil change. I found quite a bit of…read moreoil all over my floor the next morning. I drove back the next day and they did address the issue and admitted fault. $99 oil and filter for a 5 liter V-8.

Went in for a simple tire patch. The person was obviously new and clueless. Took my car back…read morebecause of shaking while driving they "rebalanced " it. Still my car was shaking and had a clicking sound. Found out from another shop they put the wrong weight on my tire and the weight fell off the tire as it was removed from my car.

Poor management…read more Less than a month ago I purchased a set of new tires at this Pep Boys location on May 22, 2023. Total price paid $679.14. Today June 18th I have 2 tires which were low. After arriving at Pep Boys and having them checked out. The mechanic said one of the tires had a screw in the sidewall and wasn't repairable. So after speaking with the manager I went ahead and agreed to a replacement tire. Total price $131.34. I'm standing outside the bay when the mechanic then asks about the wheel lock. He still couldn't find it even though I said twice it was in the glove compartment. Then he lets me into the Bay Area to retrieve the wheel lock. Then I thought to take a picture of my low tire. After standing there for awhile I noticed there was a large screw laying in the parking lot right in front of the Bay Area. A few minutes later out comes the manager and asks why I'm taking a picture of her mechanic. I let her know I did not take a picture of her mechanic. I took a picture of my tire and also the screw laying in front of the bay. Also, I said to her I'm too old to be looking at young boys. Really she thinks a 50 something is after a teenager or 20 something. Get real. When I asked for corporate's phone number she said 1-800- Pep Boys. No one answered. After paying for the tire I let her know I would not return to that location. " Tires are expensive" quoted from the mechanic who installed the tire. If you plan on going to the Pep Boys at 106 Market Place Blvd, Knoxville Tennessee be on the lookout for large screws laying in front of the Bay Area.

Great shop to work with. I purchased a car from Phil, he was knowledgeable, responsive, and easy to…read morework with. As an out-of-state buyer, the entire process was seamless. I'll definitely be working with them again as I continue to expand my fleet.

I bought a car from the dealership online and had it shipped to my house. The salesman, Trey, lied…read morein writing about several material pieces of information about the vehicle. He put in writing the brakes were "75%" good. Less than 3,000 miles of driving later, the brake lights came on and the BMW dealership I took the car to told me the front brakes needed changed and the back brakes wont be far behind. Trey said in writing the tires were "like new". The dealership I took the car to shortly after purchasing it told me the treads were very low and that all 4 tires would need changed and they urged me to change the front tires as soon as possible. It's disappointing that the dealership lied. It has been super disappointing they haven't been willing to talk to me and haven't offered to help in anyway! I would avoid this dealership unless you're an expert on everything and can tell when they're trying to mislead you.

I contacted him via messenger about fixing my car and he didn't respond back until 3 weeks later…read more Would not recommend..

They did a super great job with my brakes and were very good at answering my questions and ensuring…read morethat I got the best deal possible! Much better than any of the chains I have been to before! Super friendly, fast, and overall fantastic service. 100% would recommend.