I was told they could hold a vehicle for a week to give me time to arrange a ride to come pick it…read moreup. I took time off work, canceled meetings, and got my mom to come stay with my dying grandmother so my pawpaw could take me out there. I had to call them as he was picking me up for them to tell me they'd sold this truck days ago out from under me that I'd made the first appointment to come see. The director, owner, and manager should be ashamed of how they run this business. They don't care about people. They care about money. Avoid this place at all costs.

Hot dang wasted 1/2 day on one truck was told notes will be out my budget and idk why it must…read morebe crazy fees idk then I wasted other half day on a truck that has been sold thanks, Josh.

Paul who I'm assuming is over the parts department was very rude while servicing me. I was not…read moreknowledgeable about parts, so my mechanic sent me a picture . Paul first off sold me what he "thinks I need" instead of what I asked for . So when I went back, it was close to closing time . I told Paul I needed what was in the picture and he got so rude with me . He started saying how expensive the part was going to be and how they didn't have it in store. He was upset because it was time for him to go . Paul then precedes to mumble to his co worker to cut everything off because they were about to leave because they were quote, "doing free labor". He was very rude and I didn't appreciate it . I had just went to the Alexandria, La. location and the service was AMAZING!! I would drive back there before I step foot back into the Monroe, La. location . The whole experience there was bad , I do appreciate the manager, who took my complaint. As well as, the other nice employees (reasons I gave them 2 stars). As a person who works in customer service, Paul needs to understand your "job" is not over until your last customer is taken care of . Signed A NON- Returning Customer

Customer beware! They have ruined my car! After having several Nissan's I'm having issues I didn't…read morehave before letting them touch my car. When you ask questions, oh course their rude and defensive to keep from acknowledging they messed up! Don't go here!

Misty and Jessie are great people to work with at this establishment. Pam in service has been so…read morefriendly to us. She is always accommodating. I trust this dealership and would recommend them to anyone looking for an automobile

Wonderful service!!! Came in for an oil change and Jessie , John and Josh were super helpful and…read morevery attentive. Love this location!!!

would not recommend this dealership. I gave them multiple chances and they failed to follow through…read moreevery time. We drove two hours only to be told that the hours listed on their website were incorrect and that if we arrived even one minute after 5:00, they would not help us. I decided to give them another chance and made sure we arrived during their supposed open hours. When we got there, the truck we came to see had a torn seat and clearly did not match the photos posted online. I still tried to work with them and looked at another vehicle, but once it was started, it immediately began squealing and the check engine light came on. I have been car shopping for many years and have never encountered a dealership this unprofessional or unprepared. Save yourself the time and frustration and stay away.

Very pleased with the Service Department. While in Brookhavenfor a short visit I visited the…read moreservice department for Oil Change. Tire Rotation. Maybe Breaks. Maybe anything since I will be taking a road trip. After good check Terrance assured me all I needed was the oil change. No over sale. No unexpected surprises. Recommend.

Saw a car online. Drove from Baton Rouge to see it. Once there we were greeted by the salesperson…read more He brought the car out for us to see. There were small issues with the car that wasn't in the photos. The salesperson really didn't seem to know much about the car either. It was just pretty disappointing.

I inquired about trading in a vehicle about a month or so ago. Jake was the one contacting me. He…read morefed me the wrong information about trading in a vehicle and then when I confronted him on it. He got real snappy with me. Every dealership I spoke with all agreed that the information Jake was telling me was incorrect. According to Jake's information, I would be practically giving them my car and still stuck with paying on the whole loan plus the whole amount of the vehicle I would trade for. Basically saying if I had $20,000 left on a loan and my car is worth $15000 and the car I wanted to buy is $15000, then my new loan would be $35000. That is wrong and he stood firm in that fraudulent information. The correct way is the trade in would take $15000 from my current loan leaving $5000 and rolling that over making my new loan $20000 for the car I traded for. Jake's way is a rip off and he claims his manager Sean agreed with that fraud. I wonder how many other people they ripped off with that scam. I'll never recommend this place.

Enjoyed my purchased from Vaughn Toyota of Bastrop. purchased 2 cars a sequoia and a corvette each…read moretime i left with a smile.

Great job and thank you for your outstanding customer service Hamm Hawkins! He was very…read moreknowledgeable and exceptional professional. My process was in a timely fashion. He explained everything I needed to know about my 2024 vehicle. My goodness Hamm is the BEST CAR SALESMAN! My car rides and drives great! I strongly recommend everyone to see Hamm Hawkins for your next car purchase.

Bought a new 2024 GMC Sierra from this dealer they were more than happy to walk me through my…read moreveteran discount process Good all around sales people were polite and not pushy for a sale. Fit me with a vehicle that met my budget Cooper GMC couldn't come close to this type of service I guess that's why they went out of business Jim Taylor also falls short on a daily basis I will be coming back for my next vehicle. Talk to Lori she is awesome not only is she a veteran she actually cares about her customers she even offered to show me the feature's again at a later date

This place use to be great , when the GM Simone left, it went to garbage. Now they don't takeGMC…read morepoints , sales suck and it's just a piss poor place. I strongly suggest going somewhere else . Like Vicksburg or Natchez ford.

Very informative,very professional ,will bring car here from now on very honest and helpfulread more

WARNING: Avoid This Shop - Dishonest, Incompetent, and Costly…read moreRating: (0/5 Stars if I could) Do not trust Bob, the owner of this shop. He presents himself as an honest, family-oriented Christian man, but his business practices are entirely deceptive. I ended up spending $600 with him for repairs that never actually happened, plus hundreds more in towing, rentals, Ubers, and hotel fees. The First "Repair" (1 Week, $350) I left my car with Bob for a whole week to fix a piston rethreading issue. When I picked it up, the check engine light was still on. Bob assured me it would go away the next day. It didn't. On my way to work, the piston popped right back out and the engine started rattling again. The Second "Repair" (4 Weeks, $250) I brought the car back and it sat there for four weeks with absolutely no timeline, just a string of weekly excuses: Week 1: Claims the parts shop didn't have the right part. Week 2: Claims they sent the wrong part. Week 3: Bob left early for his daughter's rehearsal instead of having a mechanic stay to receive the part and finish the job. Because of his selfishness, I missed my Memorial Day weekend trip to see my son. Week 4: I arrived and the car still wasn't ready. The "Fix" and Gross Negligence When he finally "worked" on it, he didn't even open the head gasket. All he did was put a little bit of glue, rethread the piston, and made me wait for two hours in his moldy shop while it sat. Within two hours of leaving, the piston popped again and the engine was rattling. To make matters worse, Bob told me it was "perfectly fine to drive the car running on only two cylinders." When I finally got the car to a real mechanic back home, they laughed in disbelief and told me the car could have literally caught on fire if I had listened to Bob. The Reality & Financial Damage Paid Bob: $600 total ($350 the first time for a 1-day fix; $250 the second time for a 1-hour fix). Extra Expenses: Uber rides to work, gas money for coworkers helping me out, a rental vehicle, tow trucks, and multiple hotel stays because I was stranded away from home. The Resolution: A real mechanic took off the head gasket, re-soldered, re-drilled, and tapped it correctly. It took them 5 days (not a whole month), and the car now runs perfectly with zero check engine lights. Message to IES and Meta Technicians I previously recommended Bob to all my coworkers at IES. I am officially taking that back: stay far away from this shop unless you just need a parking lot. If you are a Meta technician, do not bring your vehicle here. He will overcharge you, hold your car hostage, ignore your texts when you ask for a well-deserved refund, and lie to your face every week. There is nothing Christian about lying, stealing people's money for unfinished work, and leaving them stranded without a care for how they get home to their families. Do not trust this man.