I bought a car here at the end of May. Biggest mistake ever. Do not buy a car from here. I am still fighting this issue to this day, going into November. They added an additional $7000 to my car loan disguised as GAP insurance. After I bought the car, I realized there was nothing accounting for that $7000 difference between the net price and the car loan. When I reached out, I was told they also added a service contract to my loan, without even telling me. I have no proof of gap insurance, and no proof of the service contract. I have asked multiple times since then to gain proof of that, in addition to canceling the unwanted service contract. Since then, I have been dismissed and ignored. Despite multiple attempts to resolve this issue, nobody has helped or cared. They stole money from me at this point, and they are ignoring every attempt I make to get that money back. I say this again, DO NOT BUY A CAR FROM HERE. read more

The final result was: I didn't get a car from here. But it wasn't because I didn't want to support their business or that I thought I could find a better deal. It's just cause it didn't work out. This place is a side dealership of Jim Trenary Chevrolet where they sell mostly used cars that were trade ins. Very reasonably priced cars but there was a point where I wondered if the price was too good to be true. With cars that offered no warranties, would something happen that would make the car not worth the low cost? The salesman claimed he had over 20 years of experience but he acted very inexperienced and it was annoying when he constantly tried to convince me that he wasn't going to make money off my purchase. He kept saying how he only made a hundred bucks a car. I found that to be too up front to the point that it made me feel like he was hiding something. All of the salesman there were very disengaged with working there. They all had these attitudes about themselves that didn't make me very impressed. Now i wished I had more to experience with the actual buying of a vehicle. And I really regret that I couldn't buy the vehicle I almost bought from here because I really liked it. But hey, life happens and maybe it was for the better. Three stars for the sleaze and weird attitudes but I would definitely suffer that again in the future when I try looking for a car again. I might go to the main dealership though and ask about their cars from a distance. Odd good comment: the bathroom was nice and surprisingly clean for being only cleaned out once a month. (That is what the Salesman told me too) read more

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I had a great experience purchasing a pre-owned car! The sales department was friendly, honest and nice. The finance department was courteous and quick. The management came to meet with me to assure that any need I'll have or may need in the future would be met. Overall an easy low-stress experience. Thank You Jim Trenary for a nice car buying experience! read more

Bought a 2005 Dodge Durango at a too good to be true price (As-is, no warranty). About 2 weeks later I found out why it was too good to be true. The transmission had to be completely replaced (which, the dealership did cover thankfully, hence the 2 stars). They kept the car in the shop for 3 weeks (after having the wrong transmission sent to install). No loaner or even an offer of one. So after nearly a month without my "new" vehicle I finally pick it up on Dec. 30th. As I'm driving away from the lot I realize I am low on gas so I go to the nearest station. As I'm slowing to turn across traffic, the power steering completely fails. Awesome. Being that it was a Saturday there was no way I could get it back into the shop to be assessed at this point and it was a holiday weekend so I have to wait until Tuesday. I call them on Tuesday and ask to speak to the service manager that was handling my vehicle through December and lo and behold, he no longer works there! Part of me wonders if having the dealership cover the cost of the transmission contributed to his departure. So I take it to my local shop and get a full breakdown of the issues on the vehicle as follows: Power steering pump to be replaced Rack & Pinion to be replaced Oxygen sensor to be replaced 2 transmission coolant hoses leaking and to be replaced (which wouldn't they have noticed that when putting in the new transmission?) So basically I purchased a junker represented as road worthy, and will end up with more parts & labor put into it during the first 2 months of ownership than the actual sales price. Pro: Salesman was very easy to deal with and financing was a breeze, they did replace the transmission at their cost. Cons: How did this thing pass any inspections on either trade in or sale? Did they not notice the power steering not working when they pulled it out of the shop after replacing the transmission? Think maybe the customer might want to know about it? I was in a tight spot and thought they were going to be the answer, now it's just a different set of problems in a different vehicle. Avoid them if you have the ability but I know not everyone can do so. So if you do have to deal with them, before you sign on the dotted line, take a test drive to your local shop and have them check it out before any signatures or cash changing hands would be my advice. read more

I was in a bind and need a car i got one from them a van to b exact. Ive had it 2 months now and its falling apart. Do not buy a car from them shop around i feel like a fool read more

When I found there was an issue with the EBCM on my vehicle, they promptly took it in for service, gave me a loaner, and fixed the problem. Rather than rush it, they took the time to make sure it was completed right. read more

$20k for a truck with rust and deep scratches through the primer. I called the salesman I had talked to previously over the phone and he said I was at the wrong lot, their online contact me system had me contacted by a salesman at a different lot than where the vehicle we were interested in was at. We went to the 1st Capital lot and were shown another pieces of crap truck with rust and a torn up console. So after driving an hour to see a truck that was not o.k. we had to deal with more unprofessional behavior along with realizing that their website is messed up. Needless to say, we didn't buy a vehicle from them and we won't be going back. read more

I bought a 2011 chevy traverse here and I do like the vehicle but all 4 tires need replaced, the wipers are bad, and the radio goes off and on and the starter is going out. I've only hasd the vehicle for 2 weeks. I am not sure how it passed inspection with the tires and wipers but they say it did. I am not happy with the experience with this dealership. I will not be returning nor will I recommend someone to go here read more

I took my Chevy Equinox in to be checked out by the service department after it violently shook for a full minute and would stall during accelerations. The service department found nothing wrong after performing the following work: test drove, looked for codes (it had none when we dropped it off), and checked exhaust, engine, and transmission mounts. I was told by multiple people that there was nothing wrong with the car and asked to pay the diagnostic fee of $100. Nothing wrong? By that logic anyone who purchases a vehicle from here should expect at least one good shaking before or around the 53,000 mile mark. I was then given to Mike Reed, the supervisor of the Service Department. He refused to give me back my car until I paid the $100. I countered by telling him that he hadn't fixed the problem. He countered by saying there was no problem. And so we talked in circles for a good 15 minutes. At one point Mike Reed said, "Why would I not charge you? It's obvious that you're not going to spend any money here." So, if you want this dealership to do the right thing, be prepared to open your checkbook. The resolution was that when I took the car to my mechanic, and he found what the problem was, I could bring the car back and they would fix it and reimburse me the $100. So, wait...did they just outsource the service of the vehicle to me and my mechanics? In short, save yourself the migraines and keep these people as far away from your wallet as possible. Shop somewhere...actually shop ANYWHERE else other than this dealership. read more