Tried to order a sandwich through the drive through. Was told to wait a few minutes since they were busy. No response for 5 minutes. Like most businesses in the area, people don't like to work. I will not be returning. read more

Not really an update, because I'll probably never order their tea again. I'm just hoping this makes it to the Franchisee - what's up for asking for tips in the drive thru? The first 4-5 times, I was kind and gave the in store employees 20%. After that, I decline everytime (I get JJ for luck once a week). The midday employee running the drive thru has never smiled, said you're welcome, etc. - he's not rude, but not kind either. If you're gonna have to audacity to push the CC reader into my car asking for $3, atleast be nice about it. To leave some possible feedback, loving the menu enhancements and new options! Thanks. read more

They were having a hot sandwich special here today !! And Wow, this place was popping with customers drive up, walk ins !! Theiremployee's were giving great customer service !! I was watching as the orders kept coming in. People are loving these hot sandwiches!! This Jimmy Johns Rocks!!! Keep up the good work! The hot ultimate sandwich I LOVE !! read more

I went here for the first time on Wed Aug 6,2025 great team, excellent customer service I got the Tuna sub the bread was great and a good sandwich, my money's worth for sure.. When I got home I realized I did not have my bank card when I checked my online page I realized Jimmy Johns left me a message,I left my card now that is Awesome!! this location is Amazing and Thank you. read more

The food the service everything was really amazing!!!! Every part of my visit exceeded my expectations. My order was fresh, fast, and made exactly the way I wanted. The staff was super friendly and welcoming, and you can tell they really care about giving customers a great experience. The sandwich was delicious, the ingredients tasted really fresh, and the whole place had a clean, upbeat vibe. I'll definitely be coming back! read more

I will not be returning to this Jimmy John's. More than once, I was charged to cheese and it was placed on my sandwich without asking- I am allergic to cheese. When I shared this with the cashier on the window at 12:30 today she stated she couldn't hear my order, but made the correct sandwich and chip order. She also declined confirming when I reached the window. When remaking my sandwich, she did not wash hands when moving from the register and only put on gloves. I was under the impression there was new management at this location. But they continue to gave poor service and attempt to upsell with each order. read more

Arrived around 10:41 to the drive through and nobody responded - waited a couple minutes, sometimes it requires it, but eventually went inside instead. Clearly not fully opened which is fine, but then order a sandwich and it took 15 minutes before I asked how long it would be and they tell me the oven hadn't preheated yet (I ordered a hot sandwich for the first time ever because it was advertised) and they end up putting it in early so I can leave. Came for the "freaky fast" I've come to know as I have a tight schedule, but wasted time I could've been eating sitting waiting for something that seems like should've been done while opening before 10:30 open time. Wouldn't recommend going close to open read more

Situated in the shopping center that is anchored by LA Fitness sitting across from Lowe's is this location of Jimmy John's. While I have never gotten delivery from this spot, they were freaky fast with my order once I placed it! I opted to swing in instead of hitting the drive thru. I was greeted by the counter staff and quickly got to my order which is the Club Lulu with a side of Jimmy Chips and a Sweet Tea. The sandwich was exactly as I expected with soft bread, cold turkey, bacon, the perfect amount of mayo and topped with a little shredded lettuce...I nixed the tomato from the sub. The location was clean and well taken care of. Really no complaints with this location of JJ. If in the area again and get the craving for a sub, JJ will be in the running! read more

The cashier was very friendly and helpful, unfortunately the food upset my stomach the whole night and carried onto the next day .

Not worth the cost and they can't even get a simple sandwich right. No mayo in sight! Talk about a dry sandwich! The turkey doesn't even cover the bread. Next time just ordered the bread and bring the meat from home then it will be a sandwich. read more

Jimmy John's - This is all the meat on a sandwich. No mayo packets to be found or on the sandwich. The turkey doesn't even cover the bread!! - Sandwiches Near Me - Austell, Georgia

So I had the viral pickle sandwich and It wasn't at all what the hype was about. The pickle wasn't carved out in the middle so the meat kept sliding out. Not to mention, I ordered online and still had to wait 20 mins before I got the order. I was initially excited about trying it after seeing it on tik tok and IG. I was left feeling very disappointed after taking the first bite. Just wish it would've tasted as good as they made it look. The pickle chips on the other hand were really good. read more

Not freaky fast. Went here at 1:30pm on a Saturday- not peak time. Waited over 15 minutes for 2 standard sandwiches. While 2 employees were making sandwiches, one employee was just scrolling their phone while me and multiple people who ordered after me were waiting. After 20 minutes had to correct the order for the sandwich I ordered. Ended up leaving 25 minutes after ordering. read more

Can I just say delicious. Went through the drive up and questioned the deliciousness of the tuna. The gentleman said he doesn't eat it but he makes it fresh every day and others love it. He suggested that I drive up to the window and taste it. It was delicious. We offered to drive back around to look at the menu, he said he could just give us one. I am a stickler for customer service and the two men here today were absolutely fantastic! Very very happy with the service and delicious tuna .. thank you Jarrian and Tyler (ty) keep it up!!! read more

Jimmy John's - Tuna deliciousness - Sandwiches Near Me - Austell, Georgia

The Gargantuan is the way to go, if you like the works. Double meat and loaded. The bread is the secret to a great sub. Jimmy John's bread is great. Service is quick and usually smiling faces. Quick process through drive thru. Definitely a great sub can be had here....lol read more

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Absolutely ridiculous!! I went to the drive thru and placed my order at 1257pm. Pulled around and sat in the window until 110 pm. The worker at the window completely seem to be ignoring that she has now created a long line wrapped around the building. She never actually gave me my order and I had to pull off as this was supposed to be Jimmy John speedy service. This is now the third time did this is happened and they need to either get rid of this manager or hire more people. There was no reason for me to wait that long considering there was no one in front of me when I ordered but they were at least five cars behind me waiting just as long as I had to wait because they never came to the window for a drive-through service. read more

Such a disappointing customer service experience at this location. Came through the Drive Thru around 1:30pm and the Male that responded was extremely rude. Pulled up and all he said was Jimmy Johns in a rude tone. So I was not sure if I could order... I asked may I place my order... Then he Responded "Go Head" in an extremely rude tone. Its not what you say... It's how you say it and the guy taking the order is rude and it appears folks ordering are bothering him. I just decided to leave because the guy was Extremely rude. So disappointing. read more

Restaurant has become unreliable over the past year. The last two times I ordered food for delivery, I had to cancel my order because 30(+) minutes after the order status said "out for delivery" the food did not get delivered. This time, I had to call the location four times to even get a response. And I still couldn't get an ETA! read more

Came to this Jimmy John's on my way back home from work. I ordered their roast beef, ham, and cheese sandwich which I believe was the #8 on their menu. Everything started to go wrong after I got my sandwich. First I ordered a giant sub to split with my dad and they don't even cut your sandwich for you. So I went up asking for then to cut it into fourths and then the worker ends up cutting herself (which is not the reason why I was upset, mistakes can happen). Then I believe her boss or manager(an Indian woman) comes up and begins cutting the sandwich for me and says next time we don't cut the sandwich into fourths only into halves with the rudest tone as if I have requested something utterly ridiculous. I was like wth this is a sandwich shop and I ordered a giant ass sub so if I want it cut into god damn fourths it shouldn't be a deal. Don't displace your anger out on me because your employee can't cut a sub with a knife. Next I get the food and the flavors are horrible. WAYY too much mayo and mustard where the sandwich takes sour and the taste is overly complicated. Most of the time with food, less is better to get a perfect balance of each different items in your food. Couldn't finish the sub and just threw it away. Jimmy Johns has decent bread and that's about it. This store in particular has horrible customer service and will not be returning. The ratings are justified and avoid this location as there are plenty. If for some reason you are stuck eating here, bring your own KITCHEN KNIFE to cut your sandwich because you wouldn't want to dare ask them to do it for you without feeling crappy. As for the employee who cut her finger, I genuinely hope you are okay. However that cut on your finger was in vain, because the sandwich tasted horrible. TAKE YOUR BUSINESS TO JERSEY MIKE'S! read more

This is probably one of my least favorite sub shops. I wanted something warm but they don't sell ANY hot subs. I really did not know that. Who knew?? I ordered the Smoked Ham Club which is your basic ham and cheese sub with a smear of mayo, lettuce and tomato (I don't like tomatoes so I ordered it without this yucky delicacy). I came home and had to add extra mayo to my sub and some delicious mustard because otherwise it would have been very bland sub without it. The employees were friendly when I entered, but other than that there is nothing more for me to add. Will I come here again? Most likely not. read more

Jimmy John's - Nicely wrapped sandwich! - Sandwiches Near Me - Austell, Georgia

It's been a while since I last visited this location. I had an unfavorable experience a few years ago, and gave up on it. I figured things may have improved since last time. I was wrong. Same attitudes, but with a twist. This location now charges it's customers EXTRA for the cheese that comes STANDARD on the sandwich. They tried to add an additional $3.00 charge for two sandwiches, the Bootlegger and the roast beef, that come with cheese as a part of the original menu recipe that is clearly advertised on the sign. When I inquired about the extra charges they said that's standard policy. That's the first time I had ever heard ANY sandwich shop do such a thing. It makes sense to pay for EXTRA cheese, but when cheese comes on the item standard that cost has already been accounted for in the base price of the sandwich. Then they told me that cheese only comes standard on the VEGGIE! LOL! That makes since because vegans and vegetarians love cheese on their subs! Anyway, don't get hustled by their dairy scam. I went over to Jersey Mike's right next door and the cheese came with the sandwich at no additional cost just like their menu said. Instead of Jimmy, go to Mike instead. read more

The Youngsters at this location have yet to let me down...They are ALWAYS extremely helpful and VERY swift in their sandwich making execution! read more

Figured I'd go try it again after three years. Apparently the teenagers that work there get to decide what time they close, which is apparently two hours before scheduled hours. read more

This was my first time ever eating at Jimmy Johns and it will certainly be my last. The bread on each of my subs was hard as rocks.. and the tuna sub? Just call it an onion sub because there were sooo many chopped onions on this sub you couldn't even taste the tuna and the tuna was dry. Firehouse subs and jersey mikes is sooo much better..even subway is better than this place. Save yourself a trip and go elsewhere read more

This place Sucks I ordered a Pepe Sandwich with ham and got turkey and it was late I Will not order From here ever again. And the manager saying come to the shop to show them and I got delivery cause I could not go to them! Duh Not My Fuck up it's yours TF. Don't eat here they don't care about their customers experience or what they pay for Austell Ga on Eastwest connector . read more

Jimmy John's - This is clearly Turkey But I ordered a Pepper which is with ham Not Turkey Bitches at Eastwest connector location Fucking Suck - Sandwiches Near Me - Austell, Georgia

I order my sandwich online and it was a very fast delivery! Very shocked at how fast it came. Pleased with the taste of food. read more

Jimmy John's - Sandwiches Near Me - Austell, Georgia

In general I love Jimmy John's. But this is the third time they've screwed up an order at this location. They either forget something on the sandwich, forget an add-on item or take forever in the drive thru. So disappointed because there is never a crowd inside. I'm really tired of having to get out of the car to correct an order... and the staff doesn't seem apologetic at all. I hope management actually reads this and makes corrections! read more

I decided to try Jimmy John's for the first time. I had them deliver it to my home. It was just like the commercial, "Freaky Fast!" & fresh. I'm sold...they are my new best friend read more

After driving out of my way to get a sandwich, they were out of my bread of choice. It was good still, jut not what I wanted. Was disappointed. read more

The so called delivery policy is a joke. We live literally 1.4 miles away and we were told that Jimmy Johns has a strict 1 mile delivery policy. Seriously, 1 mile? Can you even call that delivery. Thank you for your freaky fast delivery advertising. This just made me fully believe that Firehouse is now the best chain sub shop because they had them beat due to convenience, but let's be real, Firehouse has hands down the best sub. read more

I understand they are trying to have really fast service butthis place is ridiculous. Instead of just waiting for me to complete saying my order they kept making my sandwiches ahead of time and then had to remake all 3. I came in with 2 young children and ordered 2 kids turkey sandwiches. They made the adult versions and charged me for adult sizes. I asked for no tomato, they put tomato. As I'm in the process of ordering my sandwich they begin making iton white, I wanted wheat. When I tried correcting them, just blank faces. Not going back. Just listen to the customers order before you begin throwing whatever you want on it. read more

As Jimmy John's continues to push for quick, quick, quick sandwich delivery, the quality is severely impacted. JJ's use to be my go-to, but with the limited toppings and focus trending to push you out the door, I've begun to go elsewhere. I received a Vito with meat and lettuce only; left off half the toppings. They didn't seem thrilled to make another; all I really wanted was the toppings that came on it. I'm not a big complainer, maybe they just had a bad day or two. read more

I had a to go order of a #1 Pepe, which is an 8" sub sandwich containing applewood smoked ham and provolone cheese, along with lettuce, tomato, and mayo. I added chips, drink, a pickle, and an oatmeal raisin cookie. I thoroughly enjoyed my lunch and can't wait to go back. By the way, this is my first Yelp post. read more