The delivery experience can be a bit of a gamble. When I ordered delivery about a month ago, everything went smoothly. Unfortunately, my most recent experience was much different. We placed our order at 11:00 a.m. and weren't notified until 12:30 p.m. that it would not be delivered. It appears the restaurant is now using Uber for deliveries, and this may be contributing to some of the issues. I contacted the uber driver several times and she ghosted me the entire time. That said, when I called the store, the employee I spoke with was incredibly apologetic and promptly processed a refund. Her kindness, professionalism, and willingness to help significantly improved an otherwise frustrating experience. I appreciate the way she handled the situation. read more

Bought my wife a sandwich, surprise, there's a hair in it the sandwich. You can imagine how happy my wife was. Service, well the lady who was working the counter just stared at me when I approached the counter. Didn't say anything just started to stare at me so that was really nice and professional. The ambience was comparable to a Holiday bathroom. If I were you, I would avoid this place. read more

I found a broken nail in my sandwich This place is disgusting. The service is slow. I am a customer and like jimmy John's but this location needs attention read more

If I could give this place no stars I would. They seem to always be fully staffed yet no employees are willing to help/ customer service sucks, extremely slow, constantly mess up orders and close early on a regular basis. I placed an order online, lobby was closed at 7?? So, I went through the drive through and it took them 10 minutes to acknowledge me then when I got to the window the girl jumped off the counter she was sitting on and put her personal phone in her pocket. Then she had the audacity to ask me if the order machine was working bc she didn't know I was waiting after another employee told me to go to the window for my food. The whole reason I did an online order was so I could grab my food fast. Definitely won't be coming back to this location. read more

The only thing that really gave this place a star was the workers that were working. Customers are spending pretty much $40 for two sandwiches peoples. We're not talking burgers we're not talking ribs. We're talking two sandwiches, two chips and two pop. how dare this company think they're gonna post a sign on their drive-through telling customers they can't smoke in their car at the drive-through!!! I knew this wasn't the employees fault but I asked her because I was curious how many people listen to that stupid sign. She said "none" I replied "I wouldn't freaking listen either and how bullshit!!!" How dare her employee post something like that and then leave them there to answer to it. Who the hell does this owner think they are? You can get bent when you're trying to charge people up the butt for a damn sandwich you're not gonna control what the hell we're doing out in our car.. just for that I won't be going back to your facility. I'm telling you baloney ain't worth 40 bucks.!! read more

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This store (and many businesses) sometimes only has one driver, or the other night, they did not have one at all. And still, I order from there OFTEN! You know why? The workers have the best attitude, and despite being told that their was one driver and 9 orders ahead of me, I received it fast for those conditions and my food was super yummy, and my soda was still super yummy. The Manager Marlowe and everyone are doing a great job! read more

Jimmy John's - Me, pleased with my service. - Delis Near Me - Columbia Heights, Minnesota

Horrible service. "Freaky slow". Ordered online at 5:20pm for pick up asap. Its 6pm and ive been at the drive thru window for 15mins, no one acknowledged me. 2guys standing while one is making the food. The guy who is done making the food comes up to the window and told me my total was $23, i told him i paid. Turned out my stuff was done and i waited for them prepping other ppls food. Poor customer service!! No apology or nothing read more

Completely Delicious! I escape my parents' yard weekly just for a trip down the road to Jimmy John's... so good! I usually eat their bread loaves, as many as I can stuff in my fat little sausage of a body. I came home with a loaf in my chow and trotted back home, but my dad took it away! Can you believe that? Only advice, slice me off of that salami and throw it my way! read more

Freaky fast my a$$ Plus customer service is rude And order is ALWAYS wrong. Just read the paper. That's ALL you have to do. read more

Please start matching the sandwiches you make, to the receipt on the order. Super frustrating ordering sandwiches and 4/5 times the order is wrong. read more

When ordering a GIANT they do NOT cut in half. Who eats a 16 inch sandwich in one sitting?! And used 5 stickers to close up the paper.

Reasonable food. But they screw up every order I place and they cheat me out of money. Sometimes I order food and they don't include it. Then when I call, they say they will credit my account and they don't do it. I have these types of issues with every interaction with this store. I recommend you avoid this store if you can. read more

They make your food pretty fast and they are all really nice. I love going here they even remember your order!! It's clean and they have their masks on! read more

Slowest jimmy johns ever. Hour to get your food delivered usually. I'd drive there but isn't the point that they are freaky fast.

Ive been thru this drive thru abot 3 times in 2019, and got horrible service each time. I wont be back ever. Manager needs to step it up on this place. The guys working seem really not well versed on customer service. They are definitley NOT freaky fast. They messed up my order all 3 times ive tried them. They dont clarify orders, they barely greet you. When I asked a simple question on a menu item once they couldnt even tell me the answer. Took forever to get my drive thru order. 2.5 out of 3 times. They all appeared really confused while watching them try to keep up with drive thru each of the 3 times. But my messed up orders (usually off by one ingredient each time) last time it was my bread. : ( I wouldnt recommend this place. They need better training and oversight it seemed to me. read more

Re: "Don't go here. I was yelled at two employees. Why? I didn't walk up to the counter right away when I walked in. Two people started saying Sir! Sir! I couldn't believe it. Being yelled at like in Full Metal Jacket. I called Jimmy John's head quarters. They said I couldn't lodge a complaint. Rudest company ever. Don't give them your money!" I used to work at that JJ's. I'm probably one of the people who "barked at you".(Really, trying to tell you to wake up because it was your turn to get to order). Yes, we called you "sir". What did you expect us to call you? Mr. Magoo? Looks like we should have. It's not our fault you didn't have your order ready. How did you think you were going to know what to make for you? Telepathy? Meethinks you complain way too much. To the other JJs employees: You guys know who I am. I only live 400 feet away from the store :). Hey hey! read more

Stay away for Jimmy Johns. This location has NOT seen their own commercials. Drive thru with 6 cars in line and they won't help anyone. You sit and sit. Today I actually thought I'd try and see how long. I left after 23 minutes. Let's hope this one closes! read more

Didn't like the gut in the drive thru. I asked for a small coke, he handed me a huge drink and said, 'oh, I thought you said tall'. He then said, 'go ahead and keep the large, I wont charge you', to which I responded, "I already paid for the 'tall', dummy". Ill go to another place in the future. read more

I've just gone to this store for the last time ever!! I sat at the drive thru window for 10 minutes watching 4 employees doing nothing but try to keep their pants from completely falling off while they made my sandwiches. I called Gary the manager after I left to voice my complaint and he told me they were recently told they can wear anything they want! Their underwear is exposed and they reach for their pants every 15 seconds while making my food! Won't be a problem for much longer after reading these reviews!! read more

Store has really improved-cleaner and more organized. Love the Unwhich is great. If you order the Unwhich make sure you order off the giant Club menu or order more meat for it. Staff works well together. Love the decor. read more

I probably eat JJ twice a week. I really liked the sandwiches. However I will never go back because they started charging 20 cents for a cup of water. They said they want to cut down on plastics. give me a break! if they really cared they would give a recyclable cup for free never be back. Jimmy John's has lost my a costomer forever. read more

Absolutely not freaky fast. This is the 3rd time I've waited over an hour for my sandwich. They've messed up my order 4 times. DONE ordering from here. read more

I live less than a mile and a half from this store, and I can't get delivery anymore. I guess it's pretty easy to have "freaky fast delivery" when you won't deliver further than a stone's throw away... read more

I live 1.1 miles from this JJ's. I'm a frequent customer, be it from this location or another. Usually, it's freaky fast, but this location is notoriously slow. More often than not it takes 45 minutes to deliver. Several times, it took more than an hour. Not to mention the last time I ordered they charged us for the pickle we ordered with our sandwiches, but not the chips. They never brought the pickle. It took 50 minutes. I called to get the pickle, the bag of chips we didn't get, as well as another bag of chips and a cookie. Totaling more than $8. They were willing to bring the pickle, but not the rest of the stuff I wanted to add. Everytime this Jimmy Johns presents a new situation to astonish me. read more

I live less than 5 minutes away from this location and the delivery often takes over an hour. More often than not, my family and I get our order somewhat wrong. The only reason I keep ordering from this location is because the sandwiches taste pretty. read more

The worst jimmy johns I have ever been to. It's very close to my house, so I have been there several times. Each time, the service is slow and the kids working are rude and unprofessional. Today, I hadn't eaten all day and was looking forward to a sandwich. I wouldn't have a chance to eat again for six more hours. Such a disappointment to open my sandwich and find that it was the wrong one, covered in mayonnaise, which I am allergic to. I knew from previous experience that getting them to correct the problem would take 10-15 more minutes, which I didn't have time for. You know a place is bad when you leave hungrier and with less money than when you started. read more

This particular JJ is terrible! As noted in other reviews their delivery is very slow, and they regularly get the order wrong. With all the new restaurants coming up in the area there is no reason to even give this spot a second look. read more

Messed up my order, took forever, then when I called to get a new sandwich and they sent one out which I saved the rest of cause the person on the phone told me too or I wouldn't get a new one so I did and then they took another almost 45 mins never will I order or eat at this jimmy Johns again read more

Wow. 30 minutes for a sandwiched in only 3 minutes away!? So much for freaky fast delivery lol. Won't be going there again. And they put me on hold for 10 minutes before even telling there would be a wait. No thank you! read more

The food is about what you'd expect from Jimmy Johns. The service, however, is terrible. I have ordered delivery from them several times and the average wait is 45 minutes, even though they are only 12 blocks away. Tonight was the last straw though -- it took them 2 hours to deliver. I called to complain and was assured the manager would call me back within 30 minutes and they didn't -- that was 2 hours ago. Subs so fast you'll freak? I think not. I'm done with JJ's altogether after dealing with the incompetent and inconsiderate staff at this location. There are far too many good sandwich shops in the area to bother with these hacks. read more

Told the workers that the carbonation was out on the soda machine and they never fixed it. Paid for a soda had to drink water because all the soda that was dispensed was flat. Disappointing customer service and the staff was not overly friendly, but my sandwich came freaky fast! Always good eats, but wish I had a Coke to wash it down. read more

Stay away. Horrible delivery times. Over an hour for one sandwhich on a sunday. Ridiculous.

not at all freaky fast. it took them more than 30 minutes to get to us and we live 10 blocks away.

In the drive thru Saturday, 2/6/16 at about 5:00 pm I ordered one Vito sandwich with no tomatoes and two Vito sandwiches light on the lettuce and light on the onions. When the bag was handed to me, I asked if the sandwiches were labeled. I was assured,they were. I got all the way to a friends ho,e to drop off her no tomato sandwich, but the bag had two unlabeled sandwiches and one marked "no onions." I had to drive all the way back to the store as I was not going to open her sandwich and thought I must have someone else's order. Back at the store, I went in. There were 3 employees there. The young man at the drive thru window, a young Asian woman who built the sandwiches, and a young African-American woman who was handling the register. I handed the woman at the register the bag saying I got the wrong order. The young Asian woman said right away that she wrote "no onion" but meant no tomatoes. I told her I drove all the way back here as I had no way of knowing that, I was not going to open someone else's sandwich that I was delivering, and I couldn't take the chance that tomatoes had even been on this sandwich and removed as this person would end up in a hospital she's so deathly allergic. She said, "I'm sorry." I said if you knew you wrote it wrong which you apparently did, you should have crossed it out and wrote it correctly. This is not a matter of a customer just needing to pick off the tomato--this is a serious allergy and I drove all the way back here to have it fixed. She said while smiling at me annoyingly, "I'm sorry." I asked who the daytime manager was. The young lady at the register motioned to the Asian woman who caused this situation. I said never mind that I'd take my complaint to the owner. I believe if their mistake causes a customer to have to drive back, at the very least they should offer an apology AND a free sandwich for the customers' time and mileage. There is no such thing as customer service at the Columbia Heights Jimmy Johns. No worries, there are many other options for great sandwiches right in the neighborhood. read more