5 Stars for Excellent service. Kaya & the Team were very helpful. I had picky children and they were kind & patient with their order. They made recommendations. I used my # for my DOB. Had a great experience! Thank you JJ :) read more

Beware ! And be very careful with this location. I went today and placed an order and was told press yes if I wanted to tip and if I didn't want to I don't have to. Mind you my total before pulling up to the window was $44.52 and after being handed the card machine I was asked to confirm my total $120.00 I asked the cashier and she said it's the tip and she had asked if I wanted to tip or not and took machine back after I pressed the no button. Wtf! Tips $75+ for two sandwiches? And one was burnt not crisped BURNT!!! BEWARE !!! Carefully read the card reader for total before you press accept button! read more

I order from here a lot but the one time I dont leave a tip I get the worst sandwich i ever gotten from here, jersey mikes is better

I would give no stars this location is really bad. Did not listen to what I wanted on my sandwich and lied to my face........... I DID PUT THAT ON THERE. So rude........And the quality of the sandwich was bad tiny bit of meat so much mayo it gag me. Other location have been ok. I do not leave reviews, so this is really bad read more

Last time I was there asked me to enter my phone number on the card scanner,then asked me to scan my card with the card reader,then asked me for tip, at the drive thru. The cashier making no effort for anything,then asking for tips. Sometimes I'm handed a clip board and asked to sign my debit card, asking for a tip. Enough with the tipping Jimmy Johns! I don't go there anymore. read more

First visit in years, wanted to try again seeing the $10 meal promo. Ordered online, 2 of the meals for our lunch. Order was ready in drive-thru which was about 15 mins. after ordering from home. I knew ordering tuna was likely safe as I had just seen a YouTube showing it looking generous and tasty. And yes, it was. The hoagie soft but not as substantial as some sandwich shops. My sandwich started getting a bit moist on bottom bun but overall I'd get again. Hubby ordered the Big John which was roast beef. It literally looked pitiful next to mine, barely see the meat and even though he asked for extra veggies those too were skimpy. He said it tasted ok but thought it was odd not only skimpy but didn't include cheese. It's like you'd need to pay for extra meat, add cheese and make sure you get ample veggies and sauce to make it stand out. The deal included beverage, sweet treat, and chips so it's a decent deal. Not many sandwich options.. or menu options. Wish they had soups, salads. read more

Jimmy John's - The $10 meal deal, tuna is really good and generous unlike the meat hoagies. - Sandwiches Near Me - Puyallup, Washington

Great sandwiches Great workers Had wonderful experience Fast service good place to go get some good sandwiches read more

This was my second time at this restaurant. The first time, I as the only one in the restaurant. I just passed it off as my being there was just in the slow part of the day. The sandwich was descent enough and I didn't think to much about it. Eight months later I come back with my wife. Half of the menu is not available because the toaster oven is down( I found out later it had bacterial contamination). The place was empty, just like my first visit. Except this time I noticed the Chipotle restaurant next door was quite busy. This ruled out my theory. The food was the nail in the coffin. The sandwiches came with very little meat and no cheese (I realized this too later on). Instead, the bulk of the sandwich was lettuce. Lots of lettuce. It is readily apparent that this particular franchise restaurant is on a slippery slope read more

We usually enjoy JJ food a lot. This time the sandwiches had next to no toppings and meat. The service was good but the food wasn't up to the same standards. Hope it's better next time. read more

The drive through line takes forever. It's sucks enough when you have to wait about 25 minutes in line but then to top it off, get your order wrong. Ugh frustrating read more

Jimmy John's catered my mom's celebration of life. we ordered 5 big box 20 pack sandwiches and 3 wrap boxes. we wanted them picked up by 9:30am before they opened. the manager was super fri and had the order ready when we arrived. read more

Would give ZERO stars if I could. 1 in every 5 times we go they get the order CORRECT. Today I ordered a CHICKEN Caesar Wrap ... that came with zero chicken. I prefer my salad in a bowl but thank you you for my salad in a tortilla. read more

My husband and I were going for camping and wanted something quick so stopped at this place. They were super slow and made our sandwich on the wrong bread so we had to wait even longer. I liked the ambience but would prefer Subway over this. read more

Jimmy John's - Menu - Sandwiches Near Me - Puyallup, Washington

Freaky Fast Subs huh?? Took them 1.5 hrs and I never got my order. I called to cancel and they No apology, no offer for their incompetence No sandwich Which tells me they're untrustworthy and don't deserve my money. read more

Well jimmy Johns is fast but can't follow simple instructions. Ordered 4 sandwiches that were a complete disaster one had so much mayonnaise on it that you couldn't even see the meat and almost left with with the wrong chips. Incompetence at its best employees definitely over paid Manager or owner needs to be on site and fix this BS I like .J.J. But this definitely was last time I will waste my money there. This place should be closed down!!!!! read more

Guy mopping floors was rubbung up on my arm. So much for 6 foot rule and dont spread covid. Ordered multiple sandwiches, didnt mark them. I had to open them all the spread the covid from the guy mopping the floors to everyone that got a sandwich. read more

My friend and I decided to pick up some sandwiches for lunch as it was a hot day and it just sounded great. We decided on Jimmy John's as I had never had a sandwich from this chain. My friend let me know that delivery is not an option to her place, which is less than 2 miles from this location. This seems to be a consistent theme in other reviews. I hopped online to order and was pleasantly surprised at how easy their online ordering system is. When I arrived at the location, maybe 10 min later, my order was ready for pick up. The gentleman that helped me was super friendly, huge thumbs up here. I opted for the Ultimate Pork "Unwich" (keto win after last night's fried carnage!) It was so so good.... Not only was it tasty, but it was light. I was surprised that it was not messy in the least! My friend got the beach club. Her evaluation of it was that she "didn't not like it." Not exactly a glowing review, but her comment was that something seemed off on the avocado spread. I would definitely pick up an unwich on my next visit! read more

Jimmy John's - Ultimate Porker Unwich and 22 oz drink - Sandwiches Near Me - Puyallup, Washington

This location has got to be the worst I've ever visited. Their slogan of "Freaky Fast" is such false advertising. IF your order is right, you have to wait a ridiculous amount of time for it. No exaggeration, I could have ordered a pizza and waited for it to be completely done in less time than it takes for this location to make 2 sandwiches. Avoid if you can. read more

Freaky slow. 15 min. I was the 4th car in line. The sandwich was good. We went there for something fast. The joke was on us.

Waited an hour to call and find out the delivery girl went home. Picked them up in store and was told that they would not re make my sandwich that had been sitting for an hour and a half. Also no refund for the delivery fee. read more

The staff in here doesn't care at all about the people picking up inside the restaurant. They'll ignore you completely. You have to fight to get someone's attention to give them your name, and then they'll leave your food sitting there for 20 minutes after it's ready because they don't bother to tell you they finished it. read more

In line now... Been in the drive through for 50+ minutes. Would have left if you could actually get out but once your in, your stuck. They don't seem to care either.! We were getting a sandwich for my fiancees daughter. We had ordered some Panera and was able to eat our whole meals with lots of time to spare before we even got a chance to order. We were just getting our food as I finished up this review. There was at least 10 cars behind us, no sense of urgency.! read more

I should have known years ago when it first opened, not to go back after I found a worm in my lettuce, but silly me, I went back. So here's an example of a $5.99 sandwichin the picture. 3 pieces of meat, no cheese, not even so much as a drop of mayonnaise. SO sadly disappointed and will probably just stick to Subway from now on. read more

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Love me some Jimmy John's! But this location is absolutely awful. When ordering through the drive-through they interrupt you every time you speak, and the last four times I have gone through my food or drinks are incorrect. I love Jimmy John's so I keep going back but today was the last time. I feel like if they actually start, and paid attention to their job this wouldn't be a problem. I'm tired of paying and getting the wrong food. Again, today is not the first time. It's literally happened the last four times in many times before that. Jersey mikes for the win! read more

i love coming to jimmy johns and i don't mind waiting a little bit for an amazing sandwich. i know they are a busy location and they are working as fast as they can while also training people and making sure the customer is satisfied. anytime an order has been wrong they offer to remake it for me with no problems. the staff is always very helpful and kind to me. read more

Subs are great as always, but they far from live up to their motto "subs so fast you'll freak". Once or twice is understandable if it's trainees or something, but the last 10 visits over a few months and its taken longer and longer. I sat at the window a full ten minutes. Sandwiches were ready, but it took a full ten minutes for them to hand out out the window. This, or taking forever to make them has been their norm for a while it seems read more

Our favorite sub shop, our favorite app and Ayesha managed to ruin it! Customer service is everything and if she is working there is none!

I placed the order online at 1:07pm and headed for Jimmy John's expecting that normal 10ish minute turnaround. At 1:50pm when my order still wasn't ready, I went inside to inquire about the status of my order and was unapologetically told it would be at least another 10 minutes. When I asked to just cancel the order I was told I "would have to figure that out on my own". I don't see an option to cancel my order but this unexpected wait couldn't have come at a worse possible time as I am just discharging from the hospital after a major procedure. There should be a realistic expected wait time when placing your order so you can make an informed decision on whether or not to place your order. I am extremely frustrated by this experience. read more

I made an online order for pickup today 2/26 at about 530/545pm and the young girl with the long blonde ponytail made my sandwiches didnt follow any of the special instructions made my bag my own food and grab my own chips lol idk whats going on at this store but I usually come here 2/3 times a week and this place is going downhill fast dont waste ur time read more

First time having jimmy Johns, the sandwich was great. I never write reviews but i literally downloaded yelp just to review this place. The service was so bad, the guy who took my order was so rude and had no patience, mind you I've never eaten here before so i didn't know what to get. He then YELLED AT ME and told me "THERE IS NO ORIGINAL", I was going to just drive off and not order but I only had 20 minutes left for my lunch break so i ordered anyways. I get to the window and he looks at me and then looked away rudely, he knew exactly what he did and how inappropriate is was. I don't plan on coming back here if that's how customers are treated. AND the order takers name was CODY, thanks a lot. read more

I've been in the drive through line for 10 min, and we've moved one car length. I always forget how slow this one location is. It is surprising with all the bad reviews for this exact problem, management has not stepped in to resolve. Every other store I go to lives up to their "freaky fast" reputation, this location is clearly poorly managed. read more

Unbelievably slow. Drive through taking like a half an hour no joke. Not sure what the sandwhich will even be like. It doesn't appear understaffed I guess they're new ‍ read more

Dont get me wrong, they make a good Italian sandwich. However, the only reason they claim to have "freaky fast delivery" is because their delivery radius is ridiculous. According to google, my home is 2.5 miles from their location, and I am "too far out of their delivery zone." Shoot, most places could also claim to have "freaky fast delivery", if they only delivered to locations literally next door to them. read more

UPDATE: I received a voicemail from a representative from Jimmy John's. She apologized for the error on their part and reiterated it was a "glitch" in their system. She offered her phone number if I had any other questions or concerns. She also said she would send out a coupon which she did. A couple of weeks later I got a $10 gift card in the mail. I ordered again from my iPhone and picked up the order with no hassles. The sandwiches were good as usual, and the drive-thru person friendly and efficient. I will go back to recommending Jimmy John's. I do hope they fix the computer issue since human intervention is not only a bad way to manage a system error, but it also opens they way for abuse and of course customer dissatisfaction. Thank you to Jimmy John's customer service for bringing me back to good and fast subs. read more

Went there on a Sunday afternoon with my boyfriend. As I walked in, I noticed that there were TONS of people working. I counted: 16 people. Not only was it hectic, but it was loud and overwhelming. After we ordered, I went to fill up my drink and had to wait in line behind three employees who filled up cups then went "back to work." I use the quotation marks because they stood behind the counter and threw things at each other. The worst part was that while I was half-way through my sandwich, I noticed one of the employees cough/sneeze all over a sandwich then spit into a garbage can to his side. I immediately stopped eating and left. I thought this was a terrible experience and frankly I don't care if the sandwich tasted good or not, I will never go back to this Jimmy John's restaurant ever. read more

Worst service ever!!! Place was filthy see pic below. Charged for cheese no cheese received. Still hungry because there was almost no meat... they pulled out the middle of the bread so badly that there was only crust!!! The employees were not friendly and totally not energetic ATALL! I will never return.. I will stick with Jersey Mikes. read more

Jimmy John's - Filthy restaurant - Sandwiches Near Me - Puyallup, Washington

While the staff was helpful and efficient, I was blown away when I asked for some salt and pepper to add to a somewhat meager and under-seasoned tuna sandwich - "We don't carry salt and pepper". Seriously?! Are you under the impression that the meals you serve are ideal for every patron?? Or is this a cost saving concept they hope all restaurants begin using? The meal was OK, but nothing that a Subway or any other sub joint couldn't match or beat. I'll pass in the future. read more

So I really love the vegetarian sandwich here. That avocado spread is so good! Sandwiches here seem simple but good. I feel like it's a bit pricey for what it is. $3.99 for a ham and cheese sandwich. And that's all you get. Service is lacking. They use to have better customer service when they first opened but the last time I went the kid at the drive through got my order wrong and added and charged me for a extra sandwich that I didn't order on my order but whatever. On top of that he barely even said a word to me when I pulled up to the window. read more

Always happy with our sandwiches from this location. Team members are very polite and ready to help in any way

Having seen their commercials for years, I was ready to travel long distances to try a JJ's sandwich. Lo and behold, one opens on South Hill so I'm able to save some gas money. They're like a glorified Quiznos, only better. Calling their subs "gourmet", I was expecting diverse ingredients. My disappointment was short lived when I bit into my Italian club. The bread was hearty but soft and delicious. The quality of the meat was outstanding. A very tasty and satisfying sandwich. The fact that they deliver is a big plus. I'm likin' it. read more