Always happy with our sandwiches from this location. Team members are very polite and ready to help in any way

Sandwiches are great, unfortunately; the service leaves something to be desired. Don't bother to order online for faster pick up times. I stared at my sandwiches, sitting ready for me, for twenty minutes before somebody decided to check the receipt and tell me that my order was ready. I wasted my time waiting for my food. read more

No customers and lots of employees standing around talking. Order was taken fast. Food was delivered fast. Downside and reason for the 2 stars. The food was tasteless and bland. It really didn't have any flavor at all. First and last visit. read more

Every time I go in there the employees are always so nice, prices aren't horrible but I feel like ingredients are much fresher than subway so it's worth it.. Usually clean when I go there so no complaints ! read more

I can't complain about the sandwiches here because I've never had a bad one. I was just disappointed with the delivery service. I don't live to far from the restaurant and it took about 40 minutes to get to me. When I had seen that my sandwich was out for delivery for over 20 minutes I called and I was told that the driver took two orders. I just thought it was too long to wait for a delivery that was not too far. read more

The only reason why there's even a star is because you have to. This was the Worst sandwich and even worst customer Service I've Ever experienced!!! I took the time and slowly explained to a idiot what was wrong with my sandwich and then she asked me what was wrong with my sandwich!! Then she asked me if I wanted to speak to the manager and I said yes. She starts talking to someone I'm assuming the manager and the she comes back and says he busy can I hold for a minute. WTH kind of place is this? Finally he gets on the phone and asks can he help me? I then tell him that I just order two Gargantuan's and both was supposed to have extra mayo and then the other was supposed to have extra tomatoes, onions and cucumbers and the bread was brick hard and tasted old. I told him they didnt have any extras on them and he said you get a scoop of mayo as an extra, we did not, 8 onions and four extras and I told him that all I got was a sliver of a piece of a onion and he said well what would do you want me to do about it!? AGAIN, WHAT THE HELL KIND OF PLACE IS THIS THAT A MANGAER WOULD ASK A DISPLEASED CUSTOMER THIS!!! Whomever hired this ASS, PLEASE PLEASE FIRE HIM!! He doesn't deserve to be a manager of your store. I'll NEVER EVER ORDER FROM. JIMMY JOHN'S AGAIN!! I'LL WALK 3 MILES TO JERSEY MIKE'S FIRST. WHICH BY THE WAY HAS EXCELLENT CUSTOMER SERVICE. read more

The food is very expensive compared to subway and they don't toast your sandwich if asked. They also are trained to ask you if you want to add cheese and avocado making your meal even more expensive. Fast food is fast food it should be cheap otherwise I'd go to like Applebee's and get a steak for the price of your subs. read more

They made our sandwiches with dry bread and ONLY meat and cheese nothing else no even mayo... so we asked them if we could get that on our sandwiches (mind you that tomato's lettuce and mayo are under FREEBIES) they gave me a hard time about it and said i was wrong even tho the image of what i got had tomato and lettuce in it lol. they finally remade it and were rude ab it. read more

Waited in Drive-thru 15 minutes for a "freaky fast" sandwich just now. Drove up, no one at window. Seriously! Just left. I'd rather save my $8.01 read more

They suck!! Extremely slow. Every freaking time they screw up at least one sandwich. Ask for EXTRA m m auto packets, get exactly ZERO. Ask for, and get charged for, a pickle, and get ZERO. Never again read more

Sigh! I'm not impressed, but I was hungry and I just needed the sandwich from here to fit it's purpose which was to make me not hungry. Everything is extra to add if you want to make the sandwich alternate to the way it's listed on the menu. The veggie sandwich barely comes with anything on it and they ask if you want cheese for $1 extra which basically makes it into the "gourmet" vegetarian sandwich....what makes a sandwich "gourmet" by just adding Provolone cheese?. They used to put bean sprouts on the vegetarian. The veggie has cucumbers, tomatoes, provolone, lettuce, mayo, and avocado spread all which are relatively tastleless. I actually went to the Subway after I got my sandwich to ask for some pickles just to give the sandwich a little pizzazz. Subway was also nice enough to give me some onions as well for free. There is nothing special about the sandwiches and Subway is actually in the next shopping center and has more variety and is less expensive and has better bread. $11 for a meager sandwich and a medium drink. Like I said though, at least I wasn't hungry afterwards. Another positive is that they have a drive-thru. read more

Not so freaky fast(we ended up turning our car off while waiting in the drive through, and after having a conversation about which mustard I wanted.. they never even gave me any. I will go elsewhere next time. read more

Never again. Delivery was not freaky fast. 40 minutes to deliver a block away from my location. Wasn't worth $35 .

So disappointed with the store on Meridian in Puyallup. Today was the 3rd time I have not received the correct order. Wrapper is marked correctly but ingredients were left off. They don't seem to care. They don't make their sandwiches like other locations. I'm not going to let them botch up an order again, especially since they really don't care. (and I am 1.5 miles away and I'm too far away for delivery?!?!) read more

I have been a fan of Jimmy Johns for years, but the last 3 years we haven't lived near one. I was very excited to see one in Puyallup! My first experience was not a good one. The woman who appeared to be the manager was very rude when I asked where the napkins were and made me feel like i was an idiot for not knowing...then even after i had gotten some napkins from a more friendly employee and returned to my seat, she made a point of ' proving how obvious it was'. This 'point' may have been relevant if I had actually received my sandwich from the place she indicated. She continued to glare at me several more times before we left. Since then I have gone back, but used the drive-thru, those have been great experiences. Fast, polite and accurate! read more

The gourmet beach club was pathetic. We couldn't even find the avocado spread. I won't be back!

Country Club with turkey, smoked ham, provolone and lettuce, tomato, onion and some spicy Dijon mustard! Oh then a chocolate chip cookie. Easy lunch. read more

Their subs are good and meaty compared to other chain stores. Delivery is really fast because they don't heat up anything. Although they're good, they're expensive compared to other chain stores and they need to update the pricing on the take out menus. read more

My bf and I absolutely love Jimmy Johns. It's a breath of fresh air from having only Subway and Quiznos around. I always get the Italian Night Club and my bf always gets the Gargantuan. Both sandwiches are very tasty, plentiful and priced right. After reading a few of the reviews, I too have seen a high number of employees in the restaurant, but it never once affected my service at JJ's. I just wish it was a little closer to my house, but it's worth the drive. Subway who?? AND they have drive-thru!! WooHoo read more

Love their sandwiches but they say I am out of their delivery range (by one street) when I'm only about 14 streets away from them. I guess that's how they keep their "super fast" delivery is by having a delivery range so small. Disappointed! read more

My first experience with this place and they may do it fast, but if you are unsure what they offer they don't have time to give you any assistance. FYI---they don't let you choose your toppings unless you tell them quicker than they type in your order. Before I even finished my order they had so much mayo slapped on my bread I was like whoa, I don't want mayo and they looked at me like I was a pain but I was still trying to tell the guy no mayo. The outcome was an ok sandwich and a bit of a let down as to what I was expecting. read more

My office ordered Jimmy John's for lunch and they completely screwed up our order. We called to say that we were missing sandwiches and they asked that we give them back the sandwiches that were not ours, which we did. They came back to deliver our new sandwiches (which some of which were STILL wrong) and didn't offer us a discount or coupon or even an apology for their error. Then about 20 minutes later, they showed back up at our office, claiming that we had placed a 3rd order. They had gotten their orders mixed up because all of our employees had been together in a meeting. So they actually screwed up yet another customer's order. Their food was good, but their customer service and lack of organization would definitely not have me coming back. read more

Extremely slow service for "freaky fast" had to wait 20 mins just to order then another 10 for the food and they had difficulty understanding how to process a turkey Tom with regular chips and a drink. No urgency from the team or even a "sorry for the wait". Franchise owner obviously just cares about their cut and not the service. read more

They don't make a 12 or 16 inch sandwich. You have to buy two 8 inch sandwiches to feed a family. The sandwiches seem to be smaller in circumference than their competitors. The sliced peppers makes the Vito so much better. The bread usually has a crusty exterior, that at times cuts the roof of your mouth. I love that there isn't any cornmeal or anything on the loaves of bread. The only thing I don't like is when they put mayo on the sandwich and it causes the meat to slide from between the bread. read more

I loved their food. Never tried it before and we got sandwiches. Honestly, they were very generous with the meat and very nice people. I would recommend them to anyone. They all seem to get along well with each other and their customers. I am going back for sure! read more

Delicious, fast, and way healthier than a burger joint plus the bread is UNBELIEVABLE!!!

Stoped by to pick up dinner after work and I went through the drive through. Got to the window and paid and as he handed me the bag it felt light. I asked double meat? He replied no sir. I totally forgot to order it correctly. They took them in and fixed it freaky fast and didn't even charge me for my mistake. Thank you read more

They constantly get my order wrong and have subpar customer service. Go to Jersey Mikes, WAY better subs and it's very close by. I finally decided I won't be going back here! read more

Not too bad. My sandwich was great. Got the country club and added capicola and peppers. Good size for the price. The 7 grain bread is good. I got my wife the tuna club. It's the kind of tuna that keeps on giving, ie...tasting onions all night long. Don't get it if you don't like onions. My suggestion for this place is to get a decent kids menu. I couldn't pick out anything that my 2 year old would eat (PB&J would be huge). read more

It was fast and it tasted good. The chips are a "Tims" style. I had a sandwich and drink for about 7.50. Nothing out of the ordinary except that is was a typical sandwich. If you work or live in the area it is worth a visit. read more

I literally live down the hill in the valley, and there is no delivery? Boo... Sometimes I want a delicious sandwich but don't want to leave the house. :/ read more

Worst service I have ever received for fast food. Staff does not know what they are doing. No one taking ownership for mistakes. Went home and found that we were given the wrong sandwiches on top of a terrible experience. Very unorganized. Will never go to that location again. This is why they do not have high ratings. read more

DO NOT EAT HERE!!!! So rude. I tried to get delivery to my house and they are telling me they don't deliver when my neighbors get it all the time. Tried to tell them that their system is messed up when they don't deliver to the new address but they will to my old address. I've lived in the same spot for 27 years. The address changed about 6 years ago. So you don't deliver to my new address but you will to the old one? That makes total sense. You guys suck so hard. read more

Totally love jj's best chain sandwich place hands down! Stoked that we got one in puyallup!

Normally love JJs! First and last time at this location. We in with family to order and almost left with all the food on floor by garbage and watching employee throw bread and miss garbage. The back side not in picture was covered. We Ordered 4 sandwiches after asking about rewards now and if I could sign up first. She said yeah just after go online and do it. While waiting about 15 min for sandwich's, receipt 1154 and picture took 1206.. went back to register to see how to apply the red wards for 4 sandwiches. I got the response of umm I don't know, don't know if we can do it. She asked someone else and they said nope you have to do it before purchase. Asked if there was a way they could do it as that is why i asked and the lady said no. She said sorry it's new and not able to do it. Would not assist, food was was wrong but at that point I didn't even want to choose the battle over missing ingredients especially for lack or caring. Literally between 8 employees stepping over garbage, not even trying to help with rewards and food wrong will not go back to this location. Hopefully management will address it. read more

Jimmy John's - Food all over floor, other side of garbage covered from bread and wrappers. - Sandwiches Near Me - Puyallup, Washington

I really love the food at Jimmy John's but the last time my husband and I went, the music was so loud it was irritating and didn't make for a very enjoyable visit. going again today with a friend, let's hope the music isn't up so loud or I'll be getting my food to go from now on. :) read more

We just love this place, never had a bad sandwich yet and kids love there slims from here! The sizes are amazing and we usually have leftovers to eat later! Price is amazing and fast service as always with Jimmy Johns! read more

Super slow, bread was day old and stale. Too much mayo and not enough meat. This is the worat Jimmy johns I have been too. Freaky slow.

I went through the drive thru today and ordered a giant sub for my husband and I. When I received my order they gave me an original. We paid $14 for a giant sub size!!! We come in here all the time and get an original usually so I know exactly what an original size looks like. The woman helping us was named Elizabeth and we told her our order was incorrect that she had given us the original size and we ordered and paid for a giant and she said she had given us the biggest sub size they had. She argued with me continually till I gave up and drove away. My husband will never go there again. Make sure you train your employees better. read more

Every single time I have entered the restaurant, the staff has been very kinda and helpful. I don't feel as if they question sometimes when i am there to pickup several mobile orders even though not everyone knows and it looks like i'm some random guy just sitting in the lobby. They give the benefit of the doubt, well, i mean as long as there are orders to be received. read more