George is an angel! He meticulously and conscientiously restored my leather bag to the elegant and…read moredignified look that it had when it was new! The bag had well over a decade of use, as well as nostalgic memories too. I had an accident a few months ago when an unexpected gale force wind threw me 15 feet from the sidewalk into the street and into the path of oncoming rush-hour traffic. I was clutching my bag at the time but it was ripped away by the strong wind and suffered damage. I survived but needed an emergency hip replacement --and the bag survived too thanks to George who repaired the holes and restored the leather to such beauty! What a gift to have a craftsman with such integrity!! Bless you, George, for your exquisite work!!! Amy Neustein, Ph.D. Fort Lee, NJ

Probably the best shoe repairman I've ever gone to. He can do just about anything and is just an…read moreextremely nice, humble man with a great sense of humor that truly takes pride in his service and cares about his customers. Highly recommended.

This establishment has been around forever. They literally can fix anything-from shoes, bags, to…read moreeven luggage bags, ive been bringing my things for years. I live two towns away and have tried other repair stores but the quality doesnt compare, highly recommend this store. My wife also brings in her louboutins to get the red rubber sole on the bottom all the time.

Been a customer for decades since originally owned by Jimmy P and his pop. Nobody in this area has…read moreAndy's capabilities. But very disappointed yesterday of the stores' orientation towards customer service. My wife drove to Ft Lee and parked at metered spot to pick up item promised. Unfortunately, the store was unable to accept any credit cards due to equipment failure outside of their control. Equally unfortunate, my wife didn't have any cash on her. The cost due was $10 and manager refused to trust her, at her word to take the item with her and return to the store with the $10 in a day or two on her next visit to Ft Lee. As a result, she left empty handed. They really could have handled this better imo.

Brought my redwing boots back to life! Before and after pics attached. Separately, these guys fixed…read moreup a couple of my wife's luxury handbags - they look good as new.

They do a decent job but DON'T pre-pay! I dropped off 4 pairs of shoes-- was told they'd be ready…read morein a week. Then got a call they needed more time. I showed up on the designated day. "NOT DONE...COME BACK TOMORROW". I showed up today to get my shoes for a trip tomorrow..."SORRY, NOT DONE." Lesson learned. NEVER PRE-PAY and allow extra time. UPDATE: I received a call from owner. They apologized...and DELIVERED my two remaining pairs of shoes to my home that evening. And the repairs were perfect and the shoes made it on my flight.

It's so hard to find a good shoe repair person. George is amazing. I had purchased Miu Miu boots on…read morethe Realreal which needed to be re-soled and he made them look like new

best shoe repair period. george is a true gentleman and…read morecraftsman, professional and knows his business. highly recommended

This isn't a knock on the business but, NOT WHEELCHAIR OR STROLLER ACCESSIBLE!…read more I've heard he does incredible service! But I rolled up and didn't realize it's a basement business with a tall staircase leading down. Didn't see anything mention the tall staircase so mentioning for accessibility purposes! I will come back again when I am sans baby or I have someone to watch the stroller :)

Five star experience, we are talking about true crafting shoes and boots back to new- I actually…read moregasped in the best way possible when I saw what they did to my 12 yr old boots- it bought me back to when they were new. Others that I didn't believe they could get the marks out they did. Plus this great waterproofing treatment. So very grateful I found them in the neighborhood as I would travel for them. Thank you

Highly recommend!! They do a great job here every time I request shoes to be fixed. They also fix…read morebags as well. They are efficient, reasonably priced, and overall the service is top-notch.

Great! I messaged Tony since I needed a new heel tips on my main black pumps. He messaged fairly…read morequickly, I brought the shoes in and they were ready within hours. He even polished them for me! It was a little on the expensive side ($25) but given Chelsea Manhattan and speed of work since I needed them that evening, double thumbs up!

A colleague of mine had a pair of boots that were not comfortable for her and wanted to give them…read moreto me--funny thing, I noticed the boots under her desk and thought they were cute. They fit except for the calf. My calves were too big. I googled to see if they could be stretched and then I looked for a cobbler that could do it and do it well. I came across JSR Shoe Repair and was impressed with the reviews. I decided to give them a try. Initially, Romy didn't think it could be done but after further inspection, said that he could do it. When I picked them up, both boots fit perfectly. He did an amazing job and thought that the price for the repair was fair. It's a given, if I have any other shoes that need to be repaired, I'm coming to JSR Shoe Repair. I highly recommend!

I needed my boots fixed ASAP and Romy was quick in responding to my quote request. I was able to…read morecatch him on a slow day, and amazingly he was able to fix my boots in about an hour. Friendly, honest service, high quality work. Will definitely come back to get my favorite shoes and any leather work fixed.

Always a wonderful service with a great staff and timely repairs. The best place in town .read more

Jeremy was extremely helpful! He worked with me and gave me options! High quality work is done…read morehere, they made my Hermes sandals look brand new! Jeremy helped me with another pair of shoes that were ripping on the sides & the results were amazing. The service has been 10/10 and I will definitely be coming back !

Love this place!!! I cannot say enough amazing things about this company! I brought in my Louis…read moreVuitton bag after it experienced an unexpected accident that required a very deep and delicate cleaning. This bag means the world to me because it was my very first designer bag, gifted to me over 10 years ago They worked absolute magic! The cleaning and restoration were done with such incredible care and attention to detail. When I got it back, it literally looked brand new You would never know it had gone through anything! Shoutouts to Leather Spa bringing it back to life! On top of that, the turnaround time was so fast which meant so much to me. I'm beyond grateful to have my sentimental piece restored so beautifully. It looks just the same now as it did when I first got it. I highly recommend them to anyone needing expert care for their luxury items! 10/10 experience!

Absolutely despicable. Stay away from Leather Spa at all costs! Destroyed a brand new, unworn pair…read moreof Louboutin boots for which I just paid over $2k at Saks. I first brought the boots to the Grand Central location and was turned away because apparently only 55th Street (the least accessible NYC location for me) does calf alterations. My boots were 1-1.5" too wide in the calves as I have very narrow legs, and while I was clear that I didn't want them to be tight, I did want them to look more fitted and neater around my legs. I went to 55th Street and intentionally had the boots fitted over jeans, repeatedly telling the store employee that he was cutting off my circulation and needed to loosen the boots. Rather than listen to me and do what I asked, he told me that they could stretch them if they turned out too small. I very adamantly said no, I will not compromise the integrity of the leather by stretching them nor will I agree to have the boots made too small so that additional work will be required. I finally asked him to provide the final measurement and was told it was 13". The boots were originally 14.5" for reference. The boots were ready in just over a week, which already had me concerned since I hadn't requested a rush job. Upon receiving them, I could immediately see that they were two different sizes. The left boot is 12.5" and the right boot is just barely 12.25". They are nearly impossible to zip, the seams were done VERY poorly and not straight, and most importantly, they do not fit without severe pain. I cannot walk in them. I literally can't even move my right ankle. And that's on my bare legs without jeans. I immediately contacted Leather Spa and received a response from Vincent who said it's very common for boots with this type of repair to require additional treatment and that I should bring them back for stretching. Did I not already have this conversation BEFORE I paid $300+ to ruin $2k+ boots??? Vincent insists they are not ruined even after I sent photos showing that they very much are. Further, they didn't even send them back to me nicely - they threw shreds of cut leather pieces inside one of the boots and just sent them off that way as further evidence of the total rush job. I used to frequent Leather Spa 55th and my patronage fell off years ago after they did something very similar to a pair of $300 boots. I was very clear during my visit this time that that could not happen again with my brand new Louboutin boots that were significantly more expensive. Had the employee just told me on the spot that they were going to cut my boots too small and require stretching thereafter, I would've taken the boots, walked out and gotten them repaired elsewhere. Literally the only reason I returned to Leather Spa is because Christian Louboutin recommends them. Never again.

Sent in 3 pair of shoes, were ready in exactly a week (I didn't even ask for it to be expedited)…read moreand perfectly fixed. They take Zelle/ Cash no card when I went in. Very affordable and reasonable price. I had a birkenstock resoled as I have pronated feet and often go through the cork very fast. I had the velcro of a sandal redone and lastly a shoe back that kept bothering me, they softened it by adding a soft back. I'm a fan!

Pavlov's is my go to shoe maker for all kinds of repairs. His latest work of magic was fixing a…read morehole in my sneaker from my toe hitting the top and starting to poke through. You can't even tell which sneaker was repaired! $20 saved my $150 waterproof sneaks that are in great condition but needed some extra love. And yes, when you walk into the store you smell that ole time glue and leather aroma and you'll see the foot mannequin that Michael works off of. You'll also notice that the shop is VERY clean and organized. And he'll prioritize your needs based on request (and a small rush charge). I don't go anywhere else! You don't need to either.