We just purchased car #8 from Lyman Motors. I've been doing business with him since the mid-90's…read more Great and friendly service. I trust them to no end.

I am 54 years old and I must say that this is the best car dealership I have ever dealt with. A…read moresmall family business that believes in treating customers as family. I was referred to them by a close friend. They earn your business. I highly recommend them and will return to them from here on out. If they don't have what you are looking for they will find it.

I've been here before for brakes and an air component piece, I thought since that went well I'd…read morebring it back. I had an air-conditioning issue that turned out to be the return line to the compressor having a leak in it (which I pointed out after having found it myself) when they called me back, I was told a quote of $2000 or more for this repair. They told me my condenser was broken. Which really turned out to just be a bracket piece holding it that snapped. I went to AutoZone and bought a return line for $80 and did it myself in 10 minutes when I was told the labor was gonna be six hours. Extremely not happy since he charged me $160 to top off my fluids and called it a diagnostic even though I pointed out the issue. Sure hope somebody sees this so I can get my money back. Not coming back here ever again.

Brought my new vehicle in for a nail in the tire. The first time it was not taken out and I was…read moresent back out on the road. Which everyone knows is not only dangerous but unsatisfactory. Now, I am trying to resolve the issue with Assistant Service Manager Shane. Hopefully, they will ethically do the right thing. As this was not accomplished the first time. Resolution: Equitable and fair resolution. They will order the required tire. They will absorb half of the cost of the tire and installation. I will incur the other half of the cost of the tire. I do feel this is more than fair under the circumstances. In addition, since they already had my vehicle in the service bay, they did take care of reprogramming both key fobs as when I changed the lock/unlock tone, it disassociated both key fobs. When Googled, apparently, this is a common occurrence. Will I be back for future service . . . we will see after the installation of the tire. Tire installation was quick, accurate and they only charged me their cost for the purchase of the tire. I felt this was fair.

Very helpful people. I felt like they would rather not sell me a car than sell me one that wasn't…read moreexactly what I was looking for. John is very knowledgeable about the local car market. I will never buy another vehicle without consulting with them first.

Riley Rust was my salesman and I could not have had a better car buying experience! He was NOT a…read morepushy salesman and was attentive to what I was looking for. There were a couple of things that needed attention on the car I purchased and he made arrangements to take care of the issues. Everything was a breeze! I would highly recommend Riley to anyone looking for a car! I'm extremely happy with my experience at Missoula Chevrolet and with Riley.

Missoula Chevrolet is the absolute best place to buy a vehicle. The sales staff actually care about…read morewhat you're looking for and what your needs are. They will go above and beyond to make sure that you are 100% satisfied. I will never go anywhere else for my vehicle needs, whether it be to buy or for service. Thank you for everything!

For Missoula MT if one is looking for a New Mazda or Pre Owned you want to come in and speak to…read moreDarren and Reggie they will help you with the best pricing and certainly take care of you. Flanagan has been doing business in Missoula for many years and great to work with.

Yet another poor customer service experience at Young Mazda, and no question that this was, in…read morefact, the last. I walked in at -EXACTLY- my appointment time to find nobody at the counter and a lady hunkered down to the left of the service counter in a call center. I looked over in the office just to the right of the counter to see a gentleman sitting with his back against the window talking with someone else sitting inside. I waited . . . for a few minutes. Made eye contact with the woman in the call center. Nothing. I waited a bit longer, awkwardly and impatiently, and finally she says "He'll be with you shortly." He wasn't. She -FINALLY- got up and walked over to knock on the door and tell him that a customer was waiting, at which time he wrapped up his conversation and moseyed out to ask . . . "What can I help you with today?" This, in and of itself, was an absolute customer service failure. But then when I got the video and associated pricing for the fixes, my jaw dropped. $80 For a cabin air filter? This is a part that costs under $20 and can be replaced in less than one minute with ease. $80 For wiper blades? Further, the all-in pricing was over $2,000 and included a fix for a timing cover leak AND a valve cover leak - which I declined to get the opinion of another mechanic. My hunch was correct, and he confirmed that it was NOT in fact two different leaks, but rather one that was visible in two areas. The repair was completed for under $300. This is not my first horrible experience here, but it will be my last.

I took my Crosstrek in to Subaru of Missoula for a routine service and unfortunately the…read moretransmission fluid was overfilled by 1-2 quarts during the visit. This caused my transmission to start slipping and overheating shortly after, requiring a full replacement. I made several attempts to resolve this directly -- emails, messages, voicemails, and even the online contact form -- but received no reply from the service manager or dealership in seven weeks. I'm now forced to file a small claims case to recover the out-of-pocket expenses I incurred to their negligence. Mistakes can happen, but how a business handles them matters. I would not recommend this dealership based on the poor service and lack of accountability and want other customers to be aware. If you choose to go here, document everything.

Dan Waggs from the service Department Is very…read moreknowledgeable , courteous, and instrumental to ensure that our vehicle is properly maintained for the purpose of maximizing my vehicles longevity. Thank you again, Dan

My experience working with Zachary Prazma in the service department was excellent…read more I came to have an ADD bumper and intercooler installed in my 21 F150 Tremor. It was key to me that someone work on it who could keep the sensors and features all working. The ADD bumper required several steps not in the directions and hurdles that needed to be overcome. Zach did a great job making it all happen and keeping me updated. Love the new bumper and glad I went to Zach to get it done.

My family has purchased five new vehicles from Lithia Ford…read more On 7/20/2025 I had an appointment to diagnose a backup camera issue on my 2013 F350. Lithia Ford of Missoula diagnosed it was the rear wire harness and they would have to special order it. After two weeks I called to inquire about the status and was told it wasn't in yet. Three weeks, no parts. So I called another Ford dealer and asked them for price and availabilty. 12 were available in the warehouse and it would be $409, at my door in 5 days. I was hesitant to rely on Lithia Ford of Missoula's proper diagnosis of the faulty part and didn't want to shell out $400 on a non-returnable part. Four weeks after the "special order" and I call Lithia Ford of Missoula again. "Oh, it just came in today." I made an appointment for 8/21/2025. Harness was installed in about 45 minutes. My vehicle sat in the parking lot for over an hour while I waited for the technician to finish the billing. When he hands me the repair order it's $1135 - $995 in parts and $180 in labor. I was understandably shocked. The technician then asks me to give him a glowing review of his fine work. I told him I don't work for free either. I purchased the lifetime oil change at the time I took delivery of my vehicle when purchased new. I refuse to step foot in this dealership ever again so I buy my Rotella oil at WalMart and do it myself.

I called about a truck i saw on edmunds. I was put in touch with Joseph. He was great to work with…read more We talked for a bit and when I saw that the price of the truck had gone up the week before. I asked if they would sell it for the original price. (Edmunds has a price history so you can see if it has gone up or down.) Joseph asked his manager and called me back with a yes. He also asked if I was intrested in financing through them but we had our bank working on it already. They sent all the paperwork to our bank with out a delay. We signed with our bank and the purchase agreement with Lithia. I had to book a flight to fly in from Salt Lake City and asked if they would pick me up from the airport. Joseph said he would be happy to when I land. My flight had issues and was delayed by six hours. I called Joseph and let him know and he said that he would be happy to pick me up from the hotel the next morning. Next morning comes around and he picks me up. We finish up paperwork, the truck is washed and filled up with diesel fuel. Most dealerships don't fill up the fuel on used vehicles but it sure is nice when they do. Small gestures go along way especially when you are spending a lot on a vehicle these days. I will definitely be buying from this dealership again if I am ever looking for another vehicle. Joseph, thanks again. Dan

They don't even deserve one star…read more My elderly mother has been waiting four years just to get information about having her car repaired. Yes, you read that correctly--four years. Their communication is extremely poor. They were unable to properly diagnose or fix the problems with the vehicle, and we were repeatedly given misleading information. To make matters worse, they had the car towed without notifying us or getting our approval. As a result, my mother is now stuck with a $1,222 towing bill. This has been an incredibly frustrating and disappointing experience from start to finish. I would not recommend this business to anyone. The customer service is the worst I have ever experienced.

WARNING !! DO NOT GO HERE !! EXTREMELY INCOMPETENT !!…read more My van was fine before it entered the shop. Now, its been months of stress, thousands of dollars, and countless lies over the phone and I'm left with a vehicle that STILL needs repaired. They replaced the engine belt and 4 weeks later it flies off on the highway. I was told it would get fixed the next day, and then it was the next day, and then the next. All lies. It took them 3 weeks to replace it a second time. And they charged me $1,600, claiming the alternator was unbalanced and needed replacement. This has never been an issue in the past. They installed it wrong, and instead of fixing it promptly, they wasted 3 weeks and gaslighted me into paying them more money. When I finally get the vehicle back I discover the AC doesn't work. I immediately called them and they ignored my phone call. I submitted a formal complaint to corporate a month ago and still nothing. What is wrong with these people? How is this a real business? My experience has been nothing but lies, deceit, incompetence and frustration. Do not take your vehicle here!

A True Master Class in Customer Service!…read more My vehicle broke down after 5 PM on a Wednesday while I was traveling home (2.5 hours away). Megan from the Service Department happened to still be at work and told me to get my vehicle as close as possible to them. She said they would take care of the rest, and they truly did. Thankfully, I was able to safely limp my truck in, right around 6 PM, even though the Service Department had officially closed at 5 PM. We already knew from the code that it would be a long, expensive repair. Megan and her team assured me they would get my vehicle in first thing the next morning. At 9 AM the next day, I got a call: My truck was ready! And not only that the repair cost was WAY under what it should have been. Their priority wasn't just fixing my truck; it was getting me safely home as quickly as possible. They sent me off in a clean, repaired vehicle that runs exceptionally well, and with a level of care and honesty that guarantees I'll be purchasing my next vehicle from them without hesitation. Thank you, Megan and the entire team -- you have no idea how truly grateful I am to have found my way to you!