Brought my new vehicle in for a nail in the tire. The first time it was not taken out and I was…read moresent back out on the road. Which everyone knows is not only dangerous but unsatisfactory. Now, I am trying to resolve the issue with Assistant Service Manager Shane. Hopefully, they will ethically do the right thing. As this was not accomplished the first time. Resolution: Equitable and fair resolution. They will order the required tire. They will absorb half of the cost of the tire and installation. I will incur the other half of the cost of the tire. I do feel this is more than fair under the circumstances. In addition, since they already had my vehicle in the service bay, they did take care of reprogramming both key fobs as when I changed the lock/unlock tone, it disassociated both key fobs. When Googled, apparently, this is a common occurrence. Will I be back for future service . . . we will see after the installation of the tire. Tire installation was quick, accurate and they only charged me their cost for the purchase of the tire. I felt this was fair.

The salesman was dishonest- hiding a ding in the rear gate of Rad 4 by opening the hatch first. ( A…read morebody shop estimate is over $2k) Then they proceeded with the high pressure sales to try to get me to buy their power train- twice. Kept sending emails too. These guys are dishonest capitalists who I wouldn't trust

Very helpful people. I felt like they would rather not sell me a car than sell me one that wasn't…read moreexactly what I was looking for. John is very knowledgeable about the local car market. I will never buy another vehicle without consulting with them first.

Riley Rust was my salesman and I could not have had a better car buying experience! He was NOT a…read morepushy salesman and was attentive to what I was looking for. There were a couple of things that needed attention on the car I purchased and he made arrangements to take care of the issues. Everything was a breeze! I would highly recommend Riley to anyone looking for a car! I'm extremely happy with my experience at Missoula Chevrolet and with Riley.

My car was in the service shop for a month. The communication with the service department was…read morehorrible. When I finally got my car back I realized someone stole my expensive sunglasses. I will never buy a Chevy again and will avoid Missoula Chevrolet. Do not recommend

For Missoula MT if one is looking for a New Mazda or Pre Owned you want to come in and speak to…read moreDarren and Reggie they will help you with the best pricing and certainly take care of you. Flanagan has been doing business in Missoula for many years and great to work with.

Yet another poor customer service experience at Young Mazda, and no question that this was, in…read morefact, the last. I walked in at -EXACTLY- my appointment time to find nobody at the counter and a lady hunkered down to the left of the service counter in a call center. I looked over in the office just to the right of the counter to see a gentleman sitting with his back against the window talking with someone else sitting inside. I waited . . . for a few minutes. Made eye contact with the woman in the call center. Nothing. I waited a bit longer, awkwardly and impatiently, and finally she says "He'll be with you shortly." He wasn't. She -FINALLY- got up and walked over to knock on the door and tell him that a customer was waiting, at which time he wrapped up his conversation and moseyed out to ask . . . "What can I help you with today?" This, in and of itself, was an absolute customer service failure. But then when I got the video and associated pricing for the fixes, my jaw dropped. $80 For a cabin air filter? This is a part that costs under $20 and can be replaced in less than one minute with ease. $80 For wiper blades? Further, the all-in pricing was over $2,000 and included a fix for a timing cover leak AND a valve cover leak - which I declined to get the opinion of another mechanic. My hunch was correct, and he confirmed that it was NOT in fact two different leaks, but rather one that was visible in two areas. The repair was completed for under $300. This is not my first horrible experience here, but it will be my last.

I took my Crosstrek in to Subaru of Missoula for a routine service and unfortunately the…read moretransmission fluid was overfilled by 1-2 quarts during the visit. This caused my transmission to start slipping and overheating shortly after, requiring a full replacement. I made several attempts to resolve this directly -- emails, messages, voicemails, and even the online contact form -- but received no reply from the service manager or dealership in seven weeks. I'm now forced to file a small claims case to recover the out-of-pocket expenses I incurred to their negligence. Mistakes can happen, but how a business handles them matters. I would not recommend this dealership based on the poor service and lack of accountability and want other customers to be aware. If you choose to go here, document everything.

Dan Waggs from the service Department Is very…read moreknowledgeable , courteous, and instrumental to ensure that our vehicle is properly maintained for the purpose of maximizing my vehicles longevity. Thank you again, Dan

Bought car from there got good deal after I agreed to price and payments and sales guy was talking…read moreto managers about finalizing loan I noticed a dent and a piece missing under passenger door they said they would replace it this was in October been there 4-5 times talked to manager last he said he would get it taken care of been in touch never heard back also when I signed all paperwork never got copy of anything had get from bank never gave me copy of my warranty nothing disappointed always heard good things still haven't got piece under passenger door car bought in October

My family has purchased five new vehicles from Lithia Ford…read more On 7/20/2025 I had an appointment to diagnose a backup camera issue on my 2013 F350. Lithia Ford of Missoula diagnosed it was the rear wire harness and they would have to special order it. After two weeks I called to inquire about the status and was told it wasn't in yet. Three weeks, no parts. So I called another Ford dealer and asked them for price and availabilty. 12 were available in the warehouse and it would be $409, at my door in 5 days. I was hesitant to rely on Lithia Ford of Missoula's proper diagnosis of the faulty part and didn't want to shell out $400 on a non-returnable part. Four weeks after the "special order" and I call Lithia Ford of Missoula again. "Oh, it just came in today." I made an appointment for 8/21/2025. Harness was installed in about 45 minutes. My vehicle sat in the parking lot for over an hour while I waited for the technician to finish the billing. When he hands me the repair order it's $1135 - $995 in parts and $180 in labor. I was understandably shocked. The technician then asks me to give him a glowing review of his fine work. I told him I don't work for free either. I purchased the lifetime oil change at the time I took delivery of my vehicle when purchased new. I refuse to step foot in this dealership ever again so I buy my Rotella oil at WalMart and do it myself.

I called about a truck i saw on edmunds. I was put in touch with Joseph. He was great to work with…read more We talked for a bit and when I saw that the price of the truck had gone up the week before. I asked if they would sell it for the original price. (Edmunds has a price history so you can see if it has gone up or down.) Joseph asked his manager and called me back with a yes. He also asked if I was intrested in financing through them but we had our bank working on it already. They sent all the paperwork to our bank with out a delay. We signed with our bank and the purchase agreement with Lithia. I had to book a flight to fly in from Salt Lake City and asked if they would pick me up from the airport. Joseph said he would be happy to when I land. My flight had issues and was delayed by six hours. I called Joseph and let him know and he said that he would be happy to pick me up from the hotel the next morning. Next morning comes around and he picks me up. We finish up paperwork, the truck is washed and filled up with diesel fuel. Most dealerships don't fill up the fuel on used vehicles but it sure is nice when they do. Small gestures go along way especially when you are spending a lot on a vehicle these days. I will definitely be buying from this dealership again if I am ever looking for another vehicle. Joseph, thanks again. Dan

Almost two hours for a SCHEDULED oil change and tire rotation. Service advisors seem short staffed…read moreand over worked. The guy that checked me in was extremely busy and was apparently unable to find any information of the appointment I made over the phone 4 days prior. Was not busy by any metric that I was able to observe. Sales floor was completely dead, 6 other people came and left the waiting room before I did. If it wasn't for the free oil changes I get, I would stay away from Lithia CJDR in Missoula. To top it all off: somehow they f***ed my rear main seal and now it has a leak. It didn't leak before wasn't leaking when I dropped off the key but now it's leaking. Great job Lithia, you literally did an oil change the worst anyone ever has done it.