My car was braught in due to a recall. My car had been sitting for about 4 months as ive been…read moreworking in Alaska, so my car was dropped off by a friend. They fixed the issue and let me know my car needed further maintenance. I was happy to get my brakes, roters, and a break light replaced as I would be driving to Seattle. When I was told about what work needed to be done, I was specifically told I did not need an air filter. Im not sure if that was an honest assessment. They must have forgotten to check the cabin air filter because when I finally picked up my car and turned the AC on, it smelt like a dead animal. Come to find out i had a dead mouse, feces, and urine soaking into the air filter. Nice suprise for a 7 hour drive to Seattle, with no AC in 90 degree weather. We couldnt stand the smell and I was having an allergic reaction all the way to Seattle. Oh and cherry on top, all the panels they removed inside my car for the Recall work they did, was just thrown in the back seat never got put back on. Lousy workers, I never liked taking my car to a dealership, and after this, never again.

I've been here before for brakes and an air component piece, I thought since that went well I'd…read morebring it back. I had an air-conditioning issue that turned out to be the return line to the compressor having a leak in it (which I pointed out after having found it myself) when they called me back, I was told a quote of $2000 or more for this repair. They told me my condenser was broken. Which really turned out to just be a bracket piece holding it that snapped. I went to AutoZone and bought a return line for $80 and did it myself in 10 minutes when I was told the labor was gonna be six hours. Extremely not happy since he charged me $160 to top off my fluids and called it a diagnostic even though I pointed out the issue. Sure hope somebody sees this so I can get my money back. Not coming back here ever again.

We just purchased car #8 from Lyman Motors. I've been doing business with him since the mid-90's…read more Great and friendly service. I trust them to no end.

I am 54 years old and I must say that this is the best car dealership I have ever dealt with. A…read moresmall family business that believes in treating customers as family. I was referred to them by a close friend. They earn your business. I highly recommend them and will return to them from here on out. If they don't have what you are looking for they will find it.

My family has purchased five new vehicles from Lithia Ford…read more On 7/20/2025 I had an appointment to diagnose a backup camera issue on my 2013 F350. Lithia Ford of Missoula diagnosed it was the rear wire harness and they would have to special order it. After two weeks I called to inquire about the status and was told it wasn't in yet. Three weeks, no parts. So I called another Ford dealer and asked them for price and availabilty. 12 were available in the warehouse and it would be $409, at my door in 5 days. I was hesitant to rely on Lithia Ford of Missoula's proper diagnosis of the faulty part and didn't want to shell out $400 on a non-returnable part. Four weeks after the "special order" and I call Lithia Ford of Missoula again. "Oh, it just came in today." I made an appointment for 8/21/2025. Harness was installed in about 45 minutes. My vehicle sat in the parking lot for over an hour while I waited for the technician to finish the billing. When he hands me the repair order it's $1135 - $995 in parts and $180 in labor. I was understandably shocked. The technician then asks me to give him a glowing review of his fine work. I told him I don't work for free either. I purchased the lifetime oil change at the time I took delivery of my vehicle when purchased new. I refuse to step foot in this dealership ever again so I buy my Rotella oil at WalMart and do it myself.

their new system is terrible. It is an AI system. I have tried to contact someone in service and…read morenever hear back from them although I have left a message. I think it has to do with the system and I'm not sure the person is getting the message.

WARNING !! DO NOT GO HERE !! EXTREMELY INCOMPETENT !!…read more My van was fine before it entered the shop. Now, its been months of stress, thousands of dollars, and countless lies over the phone and I'm left with a vehicle that STILL needs repaired. They replaced the engine belt and 4 weeks later it flies off on the highway. I was told it would get fixed the next day, and then it was the next day, and then the next. All lies. It took them 3 weeks to replace it a second time. And they charged me $1,600, claiming the alternator was unbalanced and needed replacement. This has never been an issue in the past. They installed it wrong, and instead of fixing it promptly, they wasted 3 weeks and gaslighted me into paying them more money. When I finally get the vehicle back I discover the AC doesn't work. I immediately called them and they ignored my phone call. I submitted a formal complaint to corporate a month ago and still nothing. What is wrong with these people? How is this a real business? My experience has been nothing but lies, deceit, incompetence and frustration. Do not take your vehicle here!

A True Master Class in Customer Service!…read more My vehicle broke down after 5 PM on a Wednesday while I was traveling home (2.5 hours away). Megan from the Service Department happened to still be at work and told me to get my vehicle as close as possible to them. She said they would take care of the rest, and they truly did. Thankfully, I was able to safely limp my truck in, right around 6 PM, even though the Service Department had officially closed at 5 PM. We already knew from the code that it would be a long, expensive repair. Megan and her team assured me they would get my vehicle in first thing the next morning. At 9 AM the next day, I got a call: My truck was ready! And not only that the repair cost was WAY under what it should have been. Their priority wasn't just fixing my truck; it was getting me safely home as quickly as possible. They sent me off in a clean, repaired vehicle that runs exceptionally well, and with a level of care and honesty that guarantees I'll be purchasing my next vehicle from them without hesitation. Thank you, Megan and the entire team -- you have no idea how truly grateful I am to have found my way to you!

Needed immediate service done on my civic, Trinity got me in and out as fast a possible and I am…read morevery thankful for that. Also I will be back to buy a car with Alyssa ! Thank you ladies

I was able to get same-day warranty service for our Honda. We purchased our Honda Pilot at a…read moredifferent Montana dealer, but we live in Missoula. So getting the service done locally was much more convenient than going to the other dealership. Mark was very helpful and professional. The only improvement I'd like to see is their scheduling system isn't working with Honda's app or website. So I had to call to make the appointment.

WORST REPAIR SHOP EVER. WILL NEVER GO BACK!…read more Went in for a recall in 2023. They tried to get me to do completely unnecessary and overpriced service. See my last review about that. Then Hyundai has another recall and I was told that the repair could only be done at a dealership. Like an idiot, I brought my car back to Hyundai of Missoula. Should have driven to another dealership out of town. Dropped my car off for a simple recall repair. Then, I got a text telling me that my car urgently needed a bunch of service and requesting that I text back to authorize the repairs. I called and told them not to do anything other than the recall. When I picked up my car, I got in and closed the door when a piece fell off of my door (see picture). I got out and talked to the service desk. Apparently, during the repair, the tech broke a piece off my door and stuck it on in the hopes that I wouldn't notice until I drove away. I know that if I drove off and then found the problem they would have said that I cannot prove that they damaged the car and would not have covered the repair. They ordered the replacement part and then fixed the damage. Any normal repair shop would not break your door during a simple recall repair. If someone broke a piece off, any normal tech would have informed the manager who would have called me after already ordering the replacement part. Clearly the techs here are completely incompetent (only an incompetent tech would break a door when fixing the engine), are too scared of the manager to let them know when they do something wrong, and the manager is incompetent and unable to run a decent repair shop. When picking up my car, they also said again that I needed a bunch of repairs. They gave me a list of the 90K service package and quoted $1,100 to do the work. I said no and later brought my car to my regular mechanic (who is AAA-approved). They changed the oil and did a full inspection. He suggested a few other things as well that totaled about $250, which I approved. I then showed him the list from Hyundai of Missoula for the suggested repairs. He looked at it and said that I didn't need about 80% of the things on the list. I then asked how much he would charge to do everything on the list and he said it would be about $600. Crazy! Again Hyundai of Missoula tried to get me to do a bunch of unnecessary repairs and wanted to overcharge for all of it. When I finally brought my car back to have the door repaired, the manager apologized and gave me a coupon for a free oil change. I threw the coupon in the garbage. I would rather pay my competent mechanic who won't try to cheat me and won't break my car than get a free oil change from these incompetent bozos who are likely to cause more damage. NEVER BRING YOUR CAR HERE!!!

I had to have two recalls and oil change done. They went above and beyond with customer care and…read moremade me feel my business and car needs were the most important task they had that day. So rare these days, highly recommend!

Jack has always gone above and beyond to try and help people out buying a car, works long hours to…read moreaccommodate clients needs, kinda a funky place inside. worth stopping always something new and always a smile!

Absolutely horrible! We bought a car here in April of last year but our latest issue with them has…read moreprompted me to take to yelp to warn everyone. When we first visited it took 5+ hours of sitting in the office waiting for various people IN THE OFFICE to communicate with each other. Should have walked then and there but I was huge pregnant and we needed a car right away. Then the car they approved us for (at more than twice the price we had said we wanted to spend) had a broken center console/seat which the salesman swore up and down would be fixed before we picked it up from the detail/finishing touches folks. It wasn't in the slightest and was if possible even looser and more broken. But the issue that really prompted me to write this review is a title issue. They have had a YEAR to get the title to us so we can register the car again (they let us register it originally as a courtesy because it was within the first month and assumed that they would send the title to the DMV as we had requested multiple times) and are now dodging calls and saying that they will send it to their title person and have them get back to me within a few days. needless to say that has never happened. Tl;dr? They're horrible scam artists, DO NOT BUY FROM THEM, THEY WILL SCREW YOU OVER AT EVERY TURN!

I recently purchased a Dodge Charger from Young Mazda. I had some trepdations about spending that…read morekind money. Talon Jackson and the rest of the staff there, put me at ease. They made the whole experience exciting. If your a first time buyer or if you've had not so good dealings with your car buying experience, these guys will make your day.

Yet another poor customer service experience at Young Mazda, and no question that this was, in…read morefact, the last. I walked in at -EXACTLY- my appointment time to find nobody at the counter and a lady hunkered down to the left of the service counter in a call center. I looked over in the office just to the right of the counter to see a gentleman sitting with his back against the window talking with someone else sitting inside. I waited . . . for a few minutes. Made eye contact with the woman in the call center. Nothing. I waited a bit longer, awkwardly and impatiently, and finally she says "He'll be with you shortly." He wasn't. She -FINALLY- got up and walked over to knock on the door and tell him that a customer was waiting, at which time he wrapped up his conversation and moseyed out to ask . . . "What can I help you with today?" This, in and of itself, was an absolute customer service failure. But then when I got the video and associated pricing for the fixes, my jaw dropped. $80 For a cabin air filter? This is a part that costs under $20 and can be replaced in less than one minute with ease. $80 For wiper blades? Further, the all-in pricing was over $2,000 and included a fix for a timing cover leak AND a valve cover leak - which I declined to get the opinion of another mechanic. My hunch was correct, and he confirmed that it was NOT in fact two different leaks, but rather one that was visible in two areas. The repair was completed for under $300. This is not my first horrible experience here, but it will be my last.

I spent 3 months looking for a reliable used truck to haul around a fleet of stand up paddleboards…read moreto various location in the Bitterroot Valley and to/from California, and the last thing I intended to do was buy from a car dealership (especially after a few previous contacts with a few in the area). I actually stumbled across All American by chance, saw a perfect Dodge sitting on their lot and took a look. That's when I met Ken, who was absolutely the most relaxed, down-to-Earth guy I could have run across. Went out of his way to make it clear that he was about "zero pressure" and was there to help me if I wanted or needed it. Test drove the truck, grabbed his card, and the following day he worked with me to significantly bring the price down to what I intended to spend; also making arrangements to add a topper and rack (which I required). I immediately took the 1999 truck to a mechanic for an inspection and discovered it to be in the same perfect condition Ken had assured me it was. I've never purchased a used vehicle from a car lot in the past, but after this experience, I wouldn't hesitate in checking with Ken before buying anything in the future. For the price I paid, it is really everything I was looking for and significantly less than anything equal being sold by private parties.

Took me for my deposit of $25,000 and never delivered my vehicles. Told me the vehicles were…read moreloaded and ready to go. After that, they did not return my calls or messages. This happened to me about one year ago.