Prompt service, people who actually answer the phone semi expensive one way $8. Wonderful…read moreexperience.

I was impressed! He got here when he said that he would & got me where I needed to go. Very…read morefriendly & awesome rates. I live in Eden & he charged me $20 to take me to Enterprise rental car.

Horrible wait times even if you call a 1/2hr before you need the taxi.. waited an hour and 2 calls…read moreback to them and no taxi showed.. this is not the 1st time frequently when they finally do show up you will end up 15-30 minutes late to appointments or your job.. they do not care about their customers at all even if you call 45 minutes before you are to be at an appointment you will end up late .

I wouldn't consider this transportation service to anyone. Most inconsiderate people that run that…read morewhole service. Their communication with their passengers is poor the dispatch communication is poor. The service would make GREAT amounts of money if they would expand their distance of service.

Had a very unpleasant expirience today with the dispatcher. I have been a resident here in…read moreWatertown for 34 years and always used Watertown transportation as my alternative transportation. I waited over an hour only to voice my opinion about having to wait an hour! I have things to get done in my life and alot of things have to be done in a timely manner! To cancel my taxi and hang up on a citizen of Watertown who has always been great with the drivers, I find that male dispatcher absolutely appalling! I'm in the middle of school and was trying to get to my parents house so I could mow the lawn and do laundry while also doing my school work. I called looking for some type of credit or at least a real time eta!

The owner lew was very professional, and a lot of laughs. He truly takes care of his customers.read more

Ride service was excellent! Driver arrived early and didn't make us walk far from pickup! Pricing…read morewas competitive with Uber and Lyft. Our Driver Kim was personable and funny. Would highly recommend her!

I swear, you must have to have experience being a complete waste of a life to be a cab driver…read more I am on crutches, in excruciating pain, and the cu*t who doesnt know how to park in a driveway tells me I have to walk around her big cozy comfy van, that she won't re-park so I xan get in easier. I said "I am on fucking crutches, and u want me to make the accomodation for you?!" F*ck this piece of shit business.

The chick that answers the phone is a complete waste of space! Couldn't even get my son a ride home…read morefrom work! She was rude and hung up on me! Thanks for nothing!

Scheduled my daughter's taxi ride to school this morning they were fully booked for over 2 hours…read more Scheduled her ride home after school taxi never showed up and when I called taxi dispatcher to ask about the situation she seemed highly overwhelmed and to be honest rude on the phone. Told her my daughter's ride home was scheduled this a.m and that when school was out the teacher and my daughter were watching for taxi but no taxi showed up she dispatched taxi to do a pick up and stated id receive a text when taxi arrived at her school... I didn't like idea of my kid waiting around so I went to get her from school..at that time I called dispatch cancelling her ride at 345....at 5:05 I received a text saying the taxi ride was there. Very unprofessional. Unorganized. Rude...seemed rushed...felt like my daughters scheduled ride wasn't important enough. Was given excuse after excuse today... Do better West bend taxi .. I use to be able to trust the taxi service up until today.. curious as to why the riders are given 3 to 5 minutes to enter on taxi and if not taxi leaves..but if the taxi is over 2 hours late then what... Go back to go riteway at least all of the taxi drivers and dispatch lady knew how to do their job the right way especially when it involved elementary aged kids using the taxi...

Tonight at 6:55 pm the taxi ran a full red light on Hwy 33 and B a suv was making a left turn but…read morerealized the taxi was not stopping so they waited, if the suv would of went the taxi would have killed that suv family, what kinda drivers do you hire. Hope you look into this matter.