I normally have always booked trips myself.-- not anymore!!! Kathy Sauter was AMAZING at booking…read morea dream cruise to Rome / Italy / Spain for me and my husband. I even had a last minute change and added in our college age boys and she was able to find an option that made it affordable to be able to bring them but also a more indulgent option for my husband and I. Everything-- and I mean everything-- is being taken care of which is such a nice feeling. I'll never not use a travel agent again! I'd highly recommend the personal attention of this agency-- esp. recommend Kathy! UPDATE: had an issue getting an add on package added and they were able to fix it for me!!!

Ask them to clearly communicate cancellation fees before you book…read more I booked an all-inclusive hotel through Germantown Travel. I asked what I would have to pay if I had to cancel the reservation as this day in age that is a standard question. I was told $50. I was comfortable being out $50 if I had to cancel. Fast forward a few months when I did need to cancel. I was told I would be out $229, not $50. When I asked about this I was told I had to pay the cost of insurance that was non-refundable. Insurance was never discussed during booking and something that was NOT communicated to me when asked how much I would have to pay if I needed to cancel. If you are booking, please make sure to get the full picture of cancellations in writing prior to booking.

Absolutely horrible!!!!! We had 9 families book a senior trip and travel agent Amy told us that the…read more18 year olds could NOT book rooms and had to be with someone 25 years old or older and this was emailed on 2 separate occasions and then on phone confirmed that. We all booked according to this and then she told us AFTER that didnt have to have 25 year olds in room but now WAY too expensive to book the rooms how we wanted. Both owners wanted to fight and fight and deny their agent did this even though showed proof. Then the owner called one of the dads and was so unprofessional and inappropriate. Both owners would not take responsibility for their agent or the unprofessional inappropriate behavior or even apologize. Extremely horrible customer service!! Have dealt with many travel agencies in past and not one had horrible customer like this and owners with such unprofessional and inappropriate behaviors!

I recently used these guys to help me plan a destination wedding to Hawaii. Man...I cannot believe…read morethe attention to detail right down to the flowers and the perfect sunset beach setting. They even found a way to send some gifts from home to the hotel for us to open! When these guys say they are the experts, it is not a joke! I can't wait to use them for our anniversary trip!

No matter whether it is a vacation for the family, a romantic getaway, a wedding destination or a…read moregroup travel opportunity...Katie can do it all. You never feel left out in the cold with your planning and Katie continues to be on your side should you have issues along the way of your trip. Find out how Katie can make your travel dreams a reality!

From the owner: Romance Travel - Destination Weddings & Honeymoons, Cruises, All-inclusive resorts, Tours for…read moreindividuals and groups

Holly is a wonderful travel agent. She is very good at listening and tailoring a vacation to your…read moreneeds. She is very responsive, even when it is a dumb question! She made sure the accommodations were tailored for my mobility challenged mom. I highly recommend her!

They never got back to me. I called and emailed. They need to return calls or risk people going to…read morea different travel agency

I had a great experience working with Melissa! My husband and I missed getting to go on a honeymoon…read morebecause of covid, so I wanted to get something on the books, but I was feeling overwhelmed with options and could never make any headway. Melissa swooped in and took away all the hardwork! She first helped me narrow down all my different scenarios, with great feedback and unique suggestions. She helped me come up with a great list of ideals, and then quickly found options within my time frame and budget. And then she did it *again* after I changed my mind on the dates! Melissa knows how to travel with fun and in style, and wouldn't send you anywhere she wouldn't love herself! The Mexican resort we picked is everything I didn't even realize I wanted! My husband and I are so excited, and I've already started a countdown. Highly recommend Melissa!

I contacted Melissa to book a weekend away to celebrate my birthday. I had some ideas of places to…read morego and things to do but I just couldn't seem to make up my mind. I normally love shopping for deals and investigating all the options but this time it was too much. Melissas was able to jump in and look at different options helping me narrow it down to Vegas. She helped me book a trip with non-stop air and a beautiful hotel. What a great way to celebrate my birthday! I would highly recommend Melissa to anyone! She was responsive, gave me options, and found the trip that worked out just perfectly!

Updating to share that we have used Anne Foley for numerous trips since this review.. and she is…read morestill amazing. Even if you can plan a trip on your own (which you probably can) - she is worth it and won't cost you much more (if any more!) than you would pay on your own!

From the owner: Why book with a professional , full service travel agency? If you find two "deals" on the web - one…read moreis a travel nightmare, one a travel dream. Do you know which is which? We do. Dream Makers - We are a full service retail travel agency offering exceptional customer serivce, incredible destinaion knowledge, and vacation value. Let us take the guesswork out of your vacation planning. Looking to plan a destination wedding? Our Ambassador's of Romance are well traveled, highly skilled travel professionals who can offer you unparalleled expertise in planning this most magical moment. We know the resorts the destinations, the best way to get there and back, and in many cases, the onsite wedding coordinators. Contact one of our Dream Makers or Ambassador's of Romance for your next adventure.