Quick response time when we requested a quote for flooring. They offered good quality at a fair…read moreprice. We didn't go with them because we changed the house we were buying and didn't need LVP anymore (house already had it) but the quote was really good and the quality looked excellent. We will call when we finish the basement.

Was shopping to have my entire first floor of flooring replaced. I wanted vinyl plank. Got a few…read morebids...Empire was nuts and while Lowes was the cheapest. I decided to go with C & R....what a great decision. Let me pick my day....the workers showed up on time. They were beyond courteous. I had almost 1000 sf of flooring to be ripped out. They started at 930 and were completely done by 4. They even took a lunch. I would so recommend this company. They were amazing.

I love working with small businesses instead of the big box vendors. These people take their work…read moreseriously, are friendly, professional, and offer great value. We had a full finished basement and upstairs master bedroom carpet replaced. The team arrived on time as promised and never stopped moving until the work was done. They minimized disruption, cleaned as they went and cleaned up at the end. A great experience from initial phone call through completion. I've got more rooms planned for future wood flooring work and plan to use them on it.

Had carpet replaced in our master bedroom and one other bedroom. Team was very efficient. Matched…read moreup carpet to other bedrooms like we wanted. Install was very quick and they cleaned up after they finished. Looks great. Price very affordable If you need carpet this is the place to call.

Great business, great customer service. The guy who runs this place has a way of really making you…read morefeel at ease. A small problem came up with my job, and I could've really stressed out, but he found an inexpensive and easy solution that I could live with. The crew he sent to my house to pull out carpet and replace with vinyl was on time, friendly & polite. They went the extra mile to be bring my furniture in & out each day of the 3-day job, making sure it didn't sit out in the weather. My new floor looks great, and it was totally in my budget. It wasn't anything fancy -- just replacing old carpet -- but I am very happy with the price and quality.

Hack job. That's all there is to it. Still not sure how this will all end up and if there is a…read moremiraculous turn of events I will update my review but from installation onward this has been amateur hour. They were sloppy with their work itself, messy throughout my entire home inside and out, lazy to a whole other level. Lazy is probably the perfect way to describe the work actually - nails from existing quarter round were left in and new quarter round was tacked over it so that we have nails sticking out all over our living room. Scratches were made that they refused to fix (claimed they couldn't fix aka wouldn't re do their mistakes) so now we have a brand new scratched floor (which they tried to say "well It isn't that bad!" Hahahahah) I can't even believe my experience so far. I feel tricked and trapped. Now what am I supposed to do? Pay someone else all over again to redo all of the many many mistakes and failures of this company?? Stay far far away. In this area there are so many quality contractors to choose from. Learn from my mistake and do your research and read reviews from real people like me before you spend your hard earned money on this type of crappy work.

Rob and his team have always done an excellent job in our home and office. He did a dustless…read morehardwood sand and refinish in our house and he did commercial carpet in our office. He is knowledgeable, friendly and offers great advice. His team and always been on time and on budget. It's hard to imagine a better flooring experience.

The best carpet deals and the best customer service. I…read moredefinitely recommend them!!! The best

We just requested a refund. We had a day scheduled for carpet installation and they claimed that…read moretheir service vehicle broke down. Today we were scheduled for the morning and they said the forklift wasn't working. Then they said it was working and said they could make it at 3pm instead. They called right before they were supposed to arrive and said they were caught up with another job and won't be able to make it. My fiancé used 2 days PTO which she will not get back. Not to mention the time waiting around for a "No Show" Company. Ridiculous and very unprofessional. We are on the community board in Rappahannock Landing and will be telling our friends and neighbors about our poor experiences with C & R Carpet and Rugs.

Guy who worked there just starred at me while I browsed which was very weird and gave me an eery…read morefeeling. Rugs also have a lot going on as far as designs.

Three weeks they came back and repaired the issue.. I'm glad that C&R followed through and replaced…read morethe damaged wood planks.

Rick did a fantastic job!…read more Our cleaning service accidentally spilled bleach on a section of our carpet. Rick was able to replace the carpet with a section from a closet in our basement (but if you have extra carpet on hand that apparently is ideal). He also fixed a seam that was visible in our carpet which I had hated but didn't know how to fix. He patched the section he took out of the closet with a section of carpet of his own. It doesn't match but we didn't care because the closet is filled with storage items and honestly will never be seen. Regardless, the patch work was very well done. Rick was super nice and efficient and a perfectionist. I so appreciated this because you can't even tell the carpet was patched at all! He also gave us a quote and in less than a week was able to come out. Highly recommend him and if anything happens to our carpet again--knock on wood--we'll be calling him.

This company is amazing. We had a brand new carpet put down that my dog shredded. They took my call…read moreand came out within 24 hours and now you can't tell the difference of where the carpet was patched. Hopefully I never need them again, but if I do, they're the only company I'll use.

I had this company install wood floors on my first floor about 1.5 years ago…read more When the installation crew arrived on the first day I had coffee ready. I also bought them lunch on the first day. During the installation the installers went thru my garage, without permission, grabbed two extension cords and one broom (which they took with them, but later returned). They damaged multiple walls and left a HUGE mess. On the second day, one of the installers was upstairs urinating in the main bathroom - with the door wide open. When my wife came out of the bedroom there he was peeing! After the job was completed the installer was supposed to come back and fix the wall damage and paint the areas where they left black marks. They arrived an hour late (actually, the installer was doing side work at my neighbor's house. He went there first and then came to my house - hence the late arrival). When I expressed displeasure, he turned around and walked away. So, I fixed the damage and back-charged the company. The next business day the manager called me and really, really yelled at me. Literally. He felt that I was trying to rip him off. Not because of the back-charge, but because I wanted them to come look at the job before I paid them the remainder of the money - less the backcharge. I'm not exaggerating about how bad this guy screamed at me (I think his name was Chuck, but it was over a year ago). Apparently the installer made up a story about how my wife barged in on the peeing installer because she was looking for me, and then they said that I was yelling at them - but I wasn't even there that day. Once I got the manager to shut the f#ck up and listen to me he changed his tune. Summary: average workmanship, awful customer experience.

Though at first they seem professional and efficent (though pricey). The follow through and…read morecommunication recieved is the worst customer service I have ever had! Still waiting on an itemized reciept (for flooring I was stuck with they "special ordered" it, unknown to me that it was a special order) and refund as I got so fed up with the waiting and poor communication I refused to let their contractors do the install. STAY AWAY!

Not every home project should be a DIY--and we definitely learned that the hard way! After…read moreaccidentally damaging the granite around our sink cutout trying to install a more updated sink, we reached out to KBT Marble & Granite for help. They responded incredibly quickly and provided an unbeatable quote. Ercan came out the very next day, repaired our DIY mishap, and got our kitchen back up and running in no time. What really stood out was the outstanding customer service. Ercan took the time to explain the repair process in detail, answered all of my questions, and even shared great ideas for future projects. It was also wonderful to see what a family-oriented business they are--his daughter was there helping, and together they made a fantastic team. If you're looking for skilled craftsmanship, fair pricing, fast service, and people who genuinely care about their customers, I can't recommend KBT Marble & Granite enough. We'll definitely be calling them again for future projects!

I highly recommend KBT Marble & Granite. We are rebuilding some of our bookcases and needed a 48…read moreinch piece of granite to match the existing granite. We contacted the KBT, and Ercan Karabulut got back in touch with us almost immediately. He was able to find the exact matching granite, even though our bookcases had been installed over 25 years ago. He came out within 24 hours and installed the granite like a true craftsman. Ercan has great pride in his work and is very knowledgeable about all types of stone. His installation was perfect. I very highly recommend Ercan and his company.