Horrible. Don't get me wrong the staff has been somewhat helpful but the fact that i PERSONALLY…read morewent to the store to make sure my bill was $60 LIKE MULTIPLE EMPLOYEES TOLD ME IT WOULD BE!!! I keep getting charged and extra 10 damn dollars!!! Not much but when it's not something you signed up for YOURE GETTING ROBBED! Truly distasteful!

It was a huge mess. Our iPhone 17 Pro Max was stolen from its original Fed Ex box upon opening…read moreimmediately after it was dropped off. Essentially, we got the Fed Ex box but when it was opened, behold there was no physical iPhone box. Obviously this is outside of Xfinity's control (it's Fed Ex's fault) but I'll get there. Fast forward to the Xfinity store to receive some info about what we can do. The "manager" was there and states there's nothing they can do. He advised us that we should file a claim through Xfinity. After that, he kind of put his hands up in the air, again stating, there's nothing he can do. We sat in the store and proceeded with the claim process. Well, we run into another issue. We cannot make a claim, as he said, because the new phone needs to be activated. Wow! Wonderful. We ask again for help, then an employee advised us that her manager, the one who helped us earlier, had been on lunch for about 15-20 minutes at that time. She said she would go into the back and give him a call. She didn't come back until 5-7 minutes and told us that she tried calling and texting him and he was not answering. Seems odd that it took that long to do that but okay! We waited a little more than an hour. He walks out and says, "Any luck? No? Well, yeah, I came out because I was like yeah maybe they're still here. I was just in the back on my lunch" So did the employee lie? If so, it was okay just to say he was on break. Cool. I understand. I have lunch breaks too. Of course we'd wait without any issues. It's the principal. Come on. Anyways, we were there for 2 hours, in sum, just for him to answer us with "Yeah just call 1-800 Xfinity and report it as fraud". Oh, also, an employee there did allow someone to access the account, who is not the primary account holder and has no authorization, to order a $1,200 phone. We brought that to his attention and it didn't seem like he was going to take any action regarding why would their employee do that. Overall, Xfinity as a service is phenomenal. I've had zero issues. As for its physical stores, there's a lot to work with. Half of the staff are unsure how to help and are kind of misleading. Lots of training needs to come into play. This was the first bad experience I've had as a customer. I came from AT&T and trust me, there's tons of subject matter there. Xfinity let me down...well at least this store definitely did.

These guys have been in business for years! They know their stuff and have always given me a good…read moreprice on all my computer needs. I trust them with every single one of my computers and wouldn't DARE ask anyone else to fix my tech problems. It's a small company but these guys know how to help the individual with bugs or viruses and companies large or small with updates, safety and the latest computer programs. Whatever ails your computer these guys will do what it takes to get it up and running smoothly again. I've been a lifelong customer and will continue to recommend these guys to everyone in the area.

From the owner: Computer Repairread more

Awful customer service, all of the representatives were standing around on their phones. There was…read morean issue with an order placed and they were of zero help. The manager was standing there on his phone and couldn't be bothered to walk 5ft and come over and talk to us. He could hear us talking to the person who was "helping" us and just stood there did nothing to be helpful or even pretend to be helpful. Worst customer service I've had.

The worst customer service. Go to a different location if u can. Zero customer service skills. It's…read moreas if I was bothering their chitchatting. 3 workers in there and no help. At one point I asked if he "Oswell" could help and from a distance he said yes but we charge. So for common decency it's extra as well I guess. No bueno man. Hopefully Manager is aware of this. Do better.

Saturday 11am Only 2 people working Lots of apologies…read more We've been waiting 25 minutes and getting ready to head out without service. 5 other people waiting too

I know i left a review all-ready , but now i just got my ATT bill and just want to say thanks to…read moreJulia from ATT for adding add ons to my plan with out telling me about it. If you guys come here be really carful they ad add ons to your plan and don't inform you on it

I have been a customer for over 5 years. Living in a rural area, reliable internet used to be hard…read moreto come by, so I was glad to find Unwired at first. I even have one of their relay towers within 500 feet of my home, and in the beginning the service was decent. Over time, however, the connection slowed significantly. When I called customer service, they upgraded me at no extra cost, but only after I asked. I found it frustrating that they don't automatically extend available upgrades to loyal customers. Their policy seemed to be that you have to complain or ask before they offer improvements--even if your service is struggling. That didn't make sense to me from a customer service standpoint. In the past year, the issues have gotten worse. Video meetings often cut out or force me to turn off my camera because of poor connection speed. I've spent countless hours troubleshooting and calling customer support, but nothing has resolved the problem. I finally tested a new internet option and was shocked at the difference: four times the speed at half the cost. When I called to cancel Unwired, they didn't even try to keep me as a customer--they simply admitted their product wasn't the best available and let me go. My advice: Before signing up with Unwired, research other options. It doesn't take long to find better internet service at a much better price.

Will tell you it will be one price & will charge you another.. HORRIBLE customer service!! Save…read moreyour time & money, get starlink!!

Had a man named trail...very professional and kind. Exceptionally great service...kimetha haysonread more

I requested my service cancelled which expired about 8 months prior, so was told they would lower…read moremy price. I was NEVER told it would start a new 2 year agreement. A month later I called and said someone was to call me back in Feb & I wanted to cancel. Insisted I pay $300 and I said no you were to listen to recording and get back. Now my lawyer is handling it as it is illegal as NO new agreement was communicated-ONLY a price reduction. It is on tape!

Visited this store in April of this year and was assisted by the wonderful Silia M. She was so…read morekind, patient and funny. We actually cancelled our cell phone services with a different company that day and got a new plan with Spectrum for two cell phones and WiFi. We've been using Spectrum since then and have had no issues, service is great. The best part is our bill for all three mentioned is cheaper than the original cellphone plan we had. Thank you Silia. (Also, sorry I took so long to write the review I misplaced your business card and just found it, thank you again!)

My 84yo mother who pays for her acct and her 86yo neighbors Spectrum acct got new equipment last…read moreweek. Very hard for Mom to understand new remotes so she went to the Porterville store and requested someone come by and help her with it so on top of the $400+ she pays a month she was charged another $65 for the service call. Great job Spectrum. Maybe you could put the $65 toward inventing new equipment specifically for seniors. Easy to use or comes with a free service call.