One of the best investments my husband and I did last year was purchasing a Hot Tub from "Backyard…read moreStyles" in Anaheim. Randy was great in giving us the details on the Hot Tub and answered every question. It's been over a yr since we've purchased and we'll call the store to ask a question about our hot tub and with no hesitation Randy or the owner Tim still answer any question we may have. We've enjoyed our Hot Tub during the Winter and even through this Heat we all have been experiencing. We've lowered the temperature on our Hot Tub, and when we step into it, it's as if we're stepping into a cool swimming pool. I highly highly recommend you stop by before you hit any other store, you will definitely find what you're looking for here.

Randy is absolutely amazing, not only did he sell me a beautiful spot for a great price, he's been…read morehelping me out every time I need him for the past six months regulating my Spa! His customer service is above and beyond, you definitely need to buy your Spa from this establishment, they are great people, Randy is the best!!! Tim is also a great guy! Both are very professional and know what they are talking about, very educated, I would definitely purchase from them again.

Invested in a single person, full spectrum sauna. It fit my space and budget. It is really well…read moreconstructed and simply attractive. It heats up quickly and I REALLY feel like a Million bucks after use. My recuperation from workouts has improved. My skin looks really nice. My joints seem to have improved range of motion. I stay in for about 40 minutes, as it heats up to around 138°. Cool to cold shower after and I feel like a 6 yr old kid after getting out of a swimming pool! I'm 75 yrs old (but, a fit athlete). Best addition to my wellness program!!! Highly recommend! Also re commend working with the Rep Ali Obiedo. Very efficient, charming and responsive. Made the process very comfortable!

Just had my hot tub serviced and cleaned by Anthony from Coastal, and with the lack of good service…read morethese days.. I have to compliment and say Thank you to Anthony for his professionalism and GREAT customer service. Well done John

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

After careful review my wife and decided on Master spa model TS 8-2. It has met all…read moreour needs. I wanted to thank Trina for all her help. She always followed up on our questions and requests. I also wanted to thank Jasmine for giving me a mini class on maintaining the Spa. Finally I want to thank Ben for giving me some tips and tricks in keeping the spa in tip top shape. I look forward to their continued support when we need it.

I had the pleasure working with Trina, she helped our family get a swim spa and I couldn't ask for…read morea better experience. I had so many questions and she helped out wonderfully! I would highly recommend the Brea store.

The best pool store in Tucson!…read more Well managed store always clean and organized. Excellent service I have never had a problem with this store. Everyone is very knowledgeable. It's the only pool store that I'll ever use.

Update: based on the response from leslie which they stated for me to call them and i did. They…read moretold me there was nothing they could do for me since its past the 30 days. Obviously the response was a bot. Again do not buy mechanical parts from them since they are only covered for 30 days. I was able to find the same parts on amazon for 20 bucks each instead of leslie charging me another 55 bucks each for something thats not going to last! This is based on the repair parts they choose. 2 months ago i had leslie repair my pool vacuum which is the mx80. They told me both my motors where bad and needed to he replaced. So even though they offer free repair, you have to buy there parts. Again seems like a fair trade. Here is the draw back, there parts are only covered for 30 days. When i had the repair done none of that was mentioned, plus i dont get to choose which parts for the repair. 2 months from when i had them just repaired, i bring it back and sure enough same motors are bad. I go ok shouldn't the parts be covered for more than 30 days the answer is no. I read the reciept and yup thats there policy. So going forward ill take my repairs somewhere else with a better warranty. Probably going to shop somewhere as well, what good is offering free repair, if the company doesnt stand behind the parts they choose for me. The staff was very polite and professional. This review is on the leslie brand and parts.

First things first, I'm glad I did not listen to a few of these reviews because I finally found my…read moreforever pool service provider! OC Pools EXCEEDED ALL my expectations! If I could give them 100 STARS, I would. Upon meeting Joe, he took me through everything that had been suggested by my other 4 pool service providers, except he told me what the importance level was of each and OUTBID ALL others by at least 50%!!!!! Finally, a pool service company that is honest, more than fair pricing, and with exceptional customer service!!!! Thank you JOE and OC POOLS!!! My pool has never looked so good

I have an above ground Jacuzzi that I needed help to get up and going again. Joe came out and…read morehelped me set up the chemicals and also showed me how to use the switches. Joe also set me up with a weekly cleaning for $60.00. A couple weeks went by and my jacuzzi was leaking. Joe referred me to someone in the business to fix it. I decided not to fix it and Joe said I didn't have to pay him for the two times he came out to service the jacuzzi. Joe went above and beyond and is up front about what's going on with your situation. . Great customer service!!

Mike is the Man He did a wonderful job of repair work on our…read morejacuzzi. I would recommend him to anyone!!

I'm sorry to admit I got ripped off by Chad Taylor for $900. In my defense, Chad had done an…read moreearlier job for me and repaired my jacuzzi satisfactorily about 3 or 4 years ago. I even recommended him to my neighbor. I didn't realize my neighbor had to get on the horn to get him to finish the job, which he did do, with some hassle. I didn't know about this until recently. Chad is a down to earth guy and I completely trusted him. Turns out if you read the reviews on Chad Taylor at this site, they are completely accurate. It was excuse after excuse and lie after lie to drag this job out through the summer. When I gave him the check for $900 my wife said he could just take that money and cash it for himself and not even order a Jacuzzi top for us amongst other things. I thought she was paranoid. Turns out she was right. When I was in 2nd grade my teacher asked us what we wanted to be when we grew up. Some of the kids said astronaut, or engineer or professional athlete, etc. Imagine what Chad would say: "I want to be a crook, and a liar." Chad would grow up to be exactly as imagined. I didn't bother to complain to Mission Valley Spa. Based on prior yelp reviews; I figured they wouldn't help me at all.

Wow! I am having my pool remodeled in Rancho Cucamonga, and this company is unbelievable. I had my…read moreentire house remodeled within the last year, have had many contractors, plumbers, electricians, general contractors, and no company matches this pool contractor. They are extremely professional, tell you the day before when they're coming, tell you step by step their daily plans, all the team is immaculate with cleaning up after themselves, and have everything done within one day and go step-by-step. They communicate with everything that they are planning to do, and they do exceptional work. They go above and beyond to make sure you are beyond happy! Everyone is extremely professional,communicate clearly, prompt in their timing, and I've had not one problem. Highly recommended, beautiful work, you will not be disappointed, I would not go anywhere else! Beyond five star review!

We live in Corona. Edgar and team are amazing! Highly recommend for best quality and transparency…read moreregarding your pool needs!

Jake the owner came out to see what problems we were having with our in ground spa, he found one…read moreof the filter pumps and filter needed to be replaced after 24yrs, He made the repairs and made sure everything was working and cleaned our spa. He came back a couple days later to make sure the system was working and no leaks. Extremely organized, thorough, clean and honest. Will recommend to friends and family. 5-Stars across the board!! Thanks Jake for a job well done! Yorba Linda, CA

The person on the phone was courteous and friendly. I explained my concerns about our water feature…read morepump and he took the time to explain to me why the pipes looked a bit weird and not to worry about it until it stopped working. I'm very grateful that he's being honest and not taking us for a ride. It's rare to find honest people now a day and I'm truly appreciate his honesty.

I had a motor go bad on my pool pump. TC was able to get me a new motor and walk me through…read moreinstall. Super helpful and really good prices.

This place is awesome. The owner is awesome. Always willing to help and they always have the best…read moredeal on equipment that you're looking for.