We purchased our spa about 10 years ago and found that we needed some service. We called Coastal…read moreSpa & Patio and explained the situation to them and they had one of their techs come out and check out our issue. Justin arrived on time and was very thorough in giving us his recommendations and an estimate for repairs and we ended up signing the service agreement with him on the spot. Justin was very thorough and polite and had great communication skills and addressed all of our concerns. He made 3 trips back to the job to make sure everything we had requested met our satisfaction. The price came in less than we expected and now we are back enjoying our swim spa for the summertime. I'm impressed with their after-sale service pledge for the products that they sell, that's rare in today's marketplace but this company has been doing business for many years and I think the key to their success has been they have a good product and they represent it well even after the sale.

Enjoying our spa that we purchased during the winter when they have great deals. Service department…read morehas been incredibly helpful with a couple repairs we needed. Warranty covered the bulk of the work. Mike is a great repair guy and easy to work with. I recommend

It's been a YEAR since we got our Vita Spa from Custom Spas Direct. We did a LOT of shopping…read morearound last year and were SO happy when we met Jim Galpin. He was so helpful, friendly and professional, we knew we had found the right place. He showed us all the spas that fit our needs/wants and we picked the Vita Envie with Jim's help. He has been very responsive whenever we have questions or at one point we thought we had an issue but he helped us trouble shoot it and it turned out to be user error.. LOL We highly recommend Jim and Custom Spas Direct for all your spa/jacuzzi needs. Thanks again Jim! :) OH... and he offers incredible financing deals!

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

Hello Benjamin-…read more This is Mark and Maria Scott. We would like to sincerely thank you for your exceptional support, attentiveness, and analytical insight throughout our spa purchase experience in August 2025 in Pomona. From the very beginning, your ability to truly listen to our concerns, thoughtfully assess the situation, and provide clear, practical guidance made a meaningful difference in the outcome. Your time, patience, and professionalism are invaluable to us. Even as we continue to work through a few remaining hiccups related to the original Pomona sale, your steady presence and commitment to finding solutions have made the process reassuring and manageable. As we shared with you, while the initial salesperson was nice, there was a clear gap... in understanding... the operational.... and functional... aspects.... of the hot tub spa we purchased. Your knowledge and clarity helped bridge that gap and restored our confidence in the overall experience. We are especially grateful for the guidance that connected us--through Alex in Minnesota--to the Spa Outlet in Brea, California. That recommendation proved to be a turning point, leading to positive results and a much stronger level of support. Your care, follow-through, and attention to detail were evident at every step, and we truly appreciate the advocacy you provided on our behalf. Mark and I genuinely value the partnership we are building with our spa support team and with you, Benjamin. Your dedication to customer satisfaction and long-term service does not go unnoticed. We will confidently and gladly recommend this Hot Tub & Swim Spa Outlet location to friends and family moving forward. Warm regards, Mark and Maria Scot

We paid in full for a hot tub and were promised on the contract that they would remove the old hot…read moretub for $350. When they got there they moved the old hot tub onto the grass and placed the new hot tub but said it would be $1100 to remove it because it was too heavy. It is the same size tub as the one being delivered and the seller knew exactly which hot tub we had. They did not honor the contract agreement and I still have my old hot tub killing my grass. They refused to remove it for the agreed amount.

Super helpful and friendly staff! Great location too. Staff very knowledgeable and eager to give…read moreadvice on how to get the most life out of your part replacements.

After my previous review, as well as postings on Facebook and Messenger, John, a district manager…read morefor Leslie's, reached out to me. He was very nice and only wanted to make things right. He is arranging me to return my Power Plus and get a refund. I appreciate his good customer service. Again, be aware that there are three listed chemicals that Leslie's will not allow returned, which, besides the chemical in Power Plus, includes Muriatic acid and Chlorine.

First things first, I'm glad I did not listen to a few of these reviews because I finally found my…read moreforever pool service provider! OC Pools EXCEEDED ALL my expectations! If I could give them 100 STARS, I would. Upon meeting Joe, he took me through everything that had been suggested by my other 4 pool service providers, except he told me what the importance level was of each and OUTBID ALL others by at least 50%!!!!! Finally, a pool service company that is honest, more than fair pricing, and with exceptional customer service!!!! Thank you JOE and OC POOLS!!! My pool has never looked so good

I have an above ground Jacuzzi that I needed help to get up and going again. Joe came out and…read morehelped me set up the chemicals and also showed me how to use the switches. Joe also set me up with a weekly cleaning for $60.00. A couple weeks went by and my jacuzzi was leaking. Joe referred me to someone in the business to fix it. I decided not to fix it and Joe said I didn't have to pay him for the two times he came out to service the jacuzzi. Joe went above and beyond and is up front about what's going on with your situation. . Great customer service!!

We bought our Jacuzzi 12 years ago, from MV Spas. Chad and…read moreStevie have provided all of our service. They are excellent! They are great at responding, troubleshooting, service and always on time! Highly recommended Chad and Stevie.

We had them do warranty work on the heater. It took two months to get that done and they made a…read moreleak in the hot tub and refused to fix it. I would not recommend this company to anybody now they no longer answer their phone.

Wow! I am having my pool remodeled in Rancho Cucamonga, and this company is unbelievable. I had my…read moreentire house remodeled within the last year, have had many contractors, plumbers, electricians, general contractors, and no company matches this pool contractor. They are extremely professional, tell you the day before when they're coming, tell you step by step their daily plans, all the team is immaculate with cleaning up after themselves, and have everything done within one day and go step-by-step. They communicate with everything that they are planning to do, and they do exceptional work. They go above and beyond to make sure you are beyond happy! Everyone is extremely professional,communicate clearly, prompt in their timing, and I've had not one problem. Highly recommended, beautiful work, you will not be disappointed, I would not go anywhere else! Beyond five star review!

not sure how they received all 5 star reviews with the experience i had. christian managed my…read moreproject (building a pool and hardscaping my backyard). this 3 month project ended up taking 7 months. christian was barely ever on-site to oversee his workers. things were rarely done correctly the first time around and a large amount of mistakes were eventually fixed once i pointed them out. 1) the original dig for the pool was not done in the correct area of the backyard and not according to plans 2) tile was placed in incorrect directions around spa which had to be removed and redone 3) trash was left for months on end in my front yard 4) $25K retaining wall originally built to 40 ft instead of 50 ft as it was clearly written in the plans 5) the slope behind my retaining wall was not to code 6) nail heads poking thru and showing thru artificial turf 7) they had to break down a wall to get their cat into the backyard and it took almost the length of the entire project for them to obtain the correct stone vaneer to rebuild the wall to its original state 8) the pool startup included was horrible - the pool should have been brushed daily and chemicals tested frequently and none of this was done by his pool startup guy, Angel 9) water was not flowing smoothly from one of the sheer decents so his workers came out and instead of fixing it, made tons of scratches over the tile. The workers were just very sloppy and did not seem to take pride in any of the work being done. And lastly, the fireplace key to turn on/off the fireplace fell off shortly after the project ended. i contacted christian about this in april and though he kept saying he would send someone out to fix it, it is now june and he does not return phone calls or texts. Though I am happy for the most part with the finished product, it should not have been this much of a headache with these many mistakes for a project that cost over $175,000.

Jake was a pleasure to work with and did a great job with my problem. He quickly assessed the…read moreproblem and didn't charge me for the initial service trip as it was easy to assess. I would highly recommend Jake and Orange County Pool Service for your needs.

The person on the phone was courteous and friendly. I explained my concerns about our water feature…read morepump and he took the time to explain to me why the pipes looked a bit weird and not to worry about it until it stopped working. I'm very grateful that he's being honest and not taking us for a ride. It's rare to find honest people now a day and I'm truly appreciate his honesty.