Just had my hot tub serviced and cleaned by Anthony from Coastal, and with the lack of good service these days.. I have to compliment and say Thank you to Anthony for his professionalism and GREAT customer service. Well done John read more

The sales portion was the easy part because I was looking for a specific dry sauna function so that narrowed my choices down quickly. The sales rep Kristi was friendly. The 3-person Tylo sauna was pricey, $12k. Paid an additional $750 for delivery & assembly as well as $500 for freight...so about 10% extra surcharge. For $1250 extra in addition to the cost of my sauna, I expected a better experience. When the unit was delivered, my neighbor who is a general contractor was in the garage with the delivery team, watching their assembly while I was busy inside the house. When the team told me the assembly was finished, my neighbor pointed out to them that the entire unit is visibly dusty / dirty as well as the glass door seal being (1) too short on one side and (2) messed up on the other side...plus a blemish on the black wood board. I overheard one of the team members mumbling about my neighbor to the other member while getting these issues resolved, which I thought was a bit unprofessional. All my neighbor asked was for an expensive ticket item to be properly delivered, assembled and presented...very sad that the delivery team seems to think this is a big ask for a pricey sauna. I called Coastal about the door seal being short and spoke to Susan. She said she will talk to the manufacturer and get back to me... she never did. Quite a disappointing experience with Coastal. Update: Oh, just noticed that the delivery team didn't even screw the heater into the sauna wall properly. Two of the four support screws were half exposed...they are specialty screws so I don't have the tools to screw them into the wall fully so have to probably hire someone to do it or buy the right tools. What a joke...paid $1250 extra for this type of service. read more

Great business, bought our spa in 2022 a hotspring prodigy, just had our first time needing service. From booking the service to having Justin the spa tech come out and help me figure out and fix my issue was an awesome experience . Justin is super friendly and very knowledgeable and gave me some great pointers and tips on how to keep my spa running in tip top shape. Thanks Justin you're great at what you do, and more importantly explaining everything so it's easy to understand. read more

Came here on a weekend just to take a look. Left with a great deal for a swim spa for the home. The representative Kristi was very helpful from beginning to end and beyond and the owner Bob, was very helpful in making sure the process was successful in getting the swim spa delivered and giving me a great deal after the one i wanted had just sold out. They did not pressure me on their extended warranty and services. There were many choices and floor models to see. Its a very impressive and huge showroom store. Communication was great and they helped to correct an issue with a patio cover that just didn't workout for us. We have been enjoying our swim spa for the summer, and Im glad we chose this place as our store to purchase from as they have been helpful. read more

We purchased our spa here at Coastal Spa, but this review is specifically for Ali in Sales at the store. We attended one of the water quality and spa demo today. Ali spent a lot of time with us to answer all of our questions about proper chemical use/levels, as well as overall care for our spa. When you go to Coastal Spa, ask for Ali to help you and he will absolutely take care of all your needs and questions. read more

Our journey started over a year ago. We were shopping for a hot tub but not truly ready to pull the trigger. Ali showed us our options and answered all our questions. Fast forward to last March, we were greeted by Ali again. He remembered us and our son. We told him that we were looking for a hot tub that didn't have the built in seating and hideous jets. Ali showed us the Tresse Muse. It is a beautiful show stopper that had the bench seating and hidden jets. Still not ready to pull the trigger we left. Ali kept checking in periodically but not pushy. When we were finally ready to purchase, we also got a sauna. Delivery was about 6 weeks after we purchased since the sauna had to be made to order. Two men came with the items and started putting the sauna together while we waited for the crane. We were worried about getting the hot tub in such a tight spot. The crane operator was so nice and experienced. After the hot tub was placed in our yard, the two men set it in its final position. After everything was set up by our electrician, we realized there were no filters in the hot tub. Ali was quick to respond and even made a house call to drop them off. We are extremely happy with our purchases and the service we have received from Ali and Coastal Spa! read more

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Enjoying our spa that we purchased during the winter when they have great deals. Service department has been incredibly helpful with a couple repairs we needed. Warranty covered the bulk of the work. Mike is a great repair guy and easy to work with. I recommend read more

Michael was a fantastic service technician for our hot tub... Efficient to diagnose the issue and resolve it promptly. Extremely grateful for Coastal Spa & Patio for taking such great care of us... Highly recommend their service! read more

Coastal Spa & Patio - Michael at work on our hot tub! - Hot Tub & Pool Near Me - Anaheim, California

Invested in a single person, full spectrum sauna. It fit my space and budget. It is really well constructed and simply attractive. It heats up quickly and I REALLY feel like a Million bucks after use. My recuperation from workouts has improved. My skin looks really nice. My joints seem to have improved range of motion. I stay in for about 40 minutes, as it heats up to around 138°. Cool to cold shower after and I feel like a 6 yr old kid after getting out of a swimming pool! I'm 75 yrs old (but, a fit athlete). Best addition to my wellness program!!! Highly recommend! Also re commend working with the Rep Ali Obiedo. Very efficient, charming and responsive. Made the process very comfortable! read more

Buying experience was good and the selection is similar to what you'll see other places. The warranty service is what really stands out. They sent Anthony over very quickly after I called and he was polite and informative, even gave me some maintenance pointers. read more

Jay Jay at coastal spacalways does a great job on our spa he works hard and makes our spa look new. We give Jay Jay an excellent rating very friendly and nice. Always on time. Will use Jay Jay again. read more

Just had service on my Cantabria spa. I replaced 4-speakers, 2-small accent lights, and a diverter valve. The parts manager Michael helped me order the correct parts. He would send me emails updating me on the status. Once the parts came in, he called me and arranged a time that worked for me. The service man who came out (named Michael too) called me in the morning and went over the service before arriving. He arrived on time and ready to work. He was quick, efficient, and friendly. He made sure everything worked before he left. The parts manager (Michael) called me for a follow-up call a few days later to make sure I was satisfied with the service. I have to honestly say this company is next level in service. "You get what you pay for!" You may pay a little more, but the service and level of professionalism on all levels made it well worth it. They certainly will have my future business. read more

We could not be more happy with this company! We bought our swim spa from them over a decade ago and still use them for maintenance and products. Fantastic customer service from both management (Mike) and technicians (Justin) ....you will not be disappointed. Highly recommend Costal Spa and Patio! read more

Ali is awesome! Very patient with all my questions. Lifelong goal of mine to purchase a hot tub. Browsed used options cuz of price, but just seemed too sketchy and wanted the peace of mind I was getting a new product under warranty. Pulled the trigger on a new tub cuz life is short and now that it's installed I haven't thought about the $$ spent. The memories to be made are worth it alone. Used it every night since I purchased. Ali gave me the Labor Day sales price even after the sale passed and still replies to all my questions. I'm in LA and went out of my way to visit their showroom in Anaheim. Ali was very transparent and knowledgeable in showing the products. We ended up going with the Freeflow Monterey premium. It's awesome. Ali even recommended an electrician for install which was super helpful. Only critique I have was the delivery service. Guys were super nice, but they asked for additional cash on top of the signed purchase price due to us having stairs on the property which was a little sketchy as I listed very clearly on the provided form that there were stairs. I called Susan about it and she said not to worry and took care of it. Overall, would definitely recommend Coastal Spa. If you're on the fence about taking the plunge--pun intended--do it! You won't regret it. read more

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I rarely leave negative reviews, but my experience with this company was extremely disappointing. Susan, the woman who answers the phone is consistently rude, dismissive, and quick to hang up, with no interest in providing basic customer service. I was charged the full $229 upfront for an evaluation of a portable used jacuzzi. The technician arrived later than scheduled and immediately stated he needed a hose on-site to fill the jacuzzi in order to assess it--something I was never informed about beforehand. Since I didn't have a hose, he spent about 10 minutes giving verbal estimates and left. He asked for my email to send a detailed quote the same day, but I didn't receive the quote that day. When I called the following day to ask about the missing information and the high fee, the woman on the phone was completely unconcerned. I explained that $229 was excessive for the minimal service provided, especially when others have had similar evaluations done for much less. Instead of addressing the issue, she told me they "should have charged $350" and acted as if they had done me a favor. When I mentioned that this level of customer service could hurt their reputation, she rudely said "thank you" and hung up. Overall, I received almost no value for the price paid, and the unprofessional attitude from the office was the final straw. I would not recommend this company based on my experience. read more

Coastal Spa has a great spa collection with amazing prices! Ali, our sales rep was so knowledgeable and patient. And answered all of our questions with a big smile! Even though, it was an hour drive to their place, but we're happy that we came here. read more

Ali was very straightforward with us over the phone and when we met him in the store, he brought up a lot of points we hadn't considered which helped us land on the right model/features. Ali was the most knowledgeable and transparent sales person we encountered after a few weeks of shopping. Their MSRP/sales pricing is very clearly posted and we negotiated a very fair total price with some extra goodies. We expect delivery in 4-6 weeks and will post an update then. Thanks Ali! read more

I'm expecting to get my spa delivered soon so I decided to go to a water treatment workshop with them. The instructor was Maxwell and he really knew his stuff. Extremely helpful and knowledgeable and even threw in a few jokes to make it interesting. Appreciate all the help and will plan to buy all our supplies from them. Thx Max!!! read more

I purchased an outdoor Sauna a few years back with Sales Rep Ali. My sauna needed a repair and they were able to repair the unit within days. Mike Plunkett the Tech that came out was very knowable and made the process few quick. Great place to purchase outdoor items or Saunas ect :) read more

Recently my wife and I purchased a Hot Springs hot tub from Coastal Spa & Patio. Ali was awesome to deal with, he made my purchase painless! He was patient answering ALL my questions. I chose Coastal Spa when having a Hot springs dealer closer to my house. Thanks ALi! read more

Great experience working with Ali to help us find our new spa! Really appreciated the effort that went into getting us a great deal and communication throughout the process has been top notch! Would fully recommend Ali and Coastal Soa & Patio! read more

We recently purchased a 10-seater jacuzzi spa from Coastal Spa and Patio, and the entire experience was exceptional from start to finish! From the moment we walked into the showroom to the day the spa was delivered, the team provided top-notch customer service and professionalism. A huge thank you to Randy, Damien and Drew who handled the delivery and setup flawlessly -- they were on time, efficient, and made sure everything was installed perfectly. They even took the time to walk us through the controls and maintenance tips before leaving. Our new spa looks amazing and works beautifully -- the whole family loves it! If you're in the market for a spa or patio upgrade, I highly recommend Coastal Spa and Patio. Great people, great products, and great service! read more

Coastal Spa & Patio - Spa delivery via crane - Hot Tub & Pool Near Me - Anaheim, California

Great customer service, they came out within one day and addressed our leak on our Spa, the cost actually was less than what was quoted - Mike the Service Manager always provides amazing service, if you have any Spa needs I do recommend this company. read more

We purchased our spa about 10 years ago and found that we needed some service. We called Coastal Spa & Patio and explained the situation to them and they had one of their techs come out and check out our issue. Justin arrived on time and was very thorough in giving us his recommendations and an estimate for repairs and we ended up signing the service agreement with him on the spot. Justin was very thorough and polite and had great communication skills and addressed all of our concerns. He made 3 trips back to the job to make sure everything we had requested met our satisfaction. The price came in less than we expected and now we are back enjoying our swim spa for the summertime. I'm impressed with their after-sale service pledge for the products that they sell, that's rare in today's marketplace but this company has been doing business for many years and I think the key to their success has been they have a good product and they represent it well even after the sale. read more

We recently purchased an outdoor sauna from Coastal Spa and Patio. Ali was our salesperson and he helped us through the purchase as well as the installation process. Excellent communication and a great service oriented attitude from him. He also negotiated a great price on the product we purchased. Thank you Ali for the top notch customer service!!!! read more

Coastal Spa and Patio in Anaheim is **highly recommended**! I had a great experience visiting their beautiful showroom on Sunday. The owner, Bill was on the floor and took time to understand my needs, offering helpful, non-pushy recommendations. He really knows his stuff and was very helpful in helping me narrow down the Sauna that would work with my very particular needs. The prices seemed very competitive based on what I saw. Check them out for a real feel of their quality products and amazing service. read more

Ali, the salesman was very attentive and helpful. Great asset to the business. Randy, the installer did a great job and Mike the electrician knew his stuff. read more

Mike Plunkett went above and beyond & we walked out with the spa of my dreams. The delivery was less than a week and I couldn't be happier! I can't wait to show off my new spa and recommend Mike to everyone I know. read more

the email address I recieved was from calling your customer service line and that is the email address they gave me. This is my second time having to contact you regarding issues w my new jacuzzi and each time service has been terrible. I regret purchasing from Coastal spas. I have worked in customer service for 20 years and if you worked with clients more instead of always trying to make a buck you business would actually profit more. read more

What an amazing experience with Coastal Spas! We purchased a TidalFit EP14 swim spa, and Maxwell was wonderful to work with in the purchasing of the swim spa, fielding multiple questions and even organizing a test swim for me to ensure I loved it, and he went to bat for us to get us a price that could make it possible for us to own it. Susan was amazing with coordinating the delivery and worked wonders to find a Saturday that fit with my husband and my schedule. The swim spa had some challenges out of the gates, and Mike and Justin have been simply fabulous and very responsive with servicing it effectively, getting me back up and running within 24 hours each time, and they've both given me expert advice to care for my spa. Even the sales department when I've been purchasing the chemicals has been wonderful, giving me advice for what I needed and when to use it. It's always nerve wracking to make a big purchase like this, but we have been treated with class and expertise at every phase of the journey. You MUST use Coastal Spas if you are thinking about getting a swim spa or hot tub! read more

Coastal Spa & Patio - Swim spa lit up at night - Hot Tub & Pool Near Me - Anaheim, California

From the moment we walked into the show room and were greeted by Ali, everything was low pressure, professional and informative. Ali showed us several different options to find out exactly what we wanted. The experience was a pleasure. We left and did research with other local Spa companies and found that the prices at Coastal were very competitive. Expect an eight week delivery of your Spa because it's coming from Vegas. When they do deliver it, hopefully you'll get delivery set up man, Juan. Juan and his crew are very helpful and are eager to please. They helped me place the Spa where I wanted it. Unfortunately my electrical supply did not fit the new spa so I wait for an electrician. This was no drop and dash delivery. I highly recommend the folks at Coastal Spa. read more

Coastal Spa & Patio - My selection. - Hot Tub & Pool Near Me - Anaheim, California

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We bought our spa from Coastal Spa and Patio at the beginning of July. Kristi was our sales associate. She was very friendly but also very professional and knowledgeable. She helped us decide which spa was the right one for us. She also checked back with us to make sure that we were completely satisfied. We really appreciate her and would recommend Kristi to anyone shopping for a spa. read more

The employees that we have met at Coastal spa are very nice, and attentive. Mike is one of the manager's at this location, and he is Great! We recently purchased a spa and Sauna. We have had some frustrating issues with the sauna. Mike came out went over and beyond the call to fix the issues, and make things right for us. Not only is he respectful, easy to talk to, at the same time he is very professional, and does exceptional work. Thanks Mike youre Awesome! read more

Went in story today to buy cushions for my spa. Kristi helped me at the counter. Quickly researched my spa purchase from 8 years ago. Found my parts and got it all done quickly and with a smile. Great customer service.! read more

Mike did a great job figuring out the problem with our spa. He was also very friendly and fast! He even put our spa deck planks back in place when finished read more

Had excellent results from a service call I made 2 years ago so I called Coastal again after the control system on my Jetsetter failed 3 days ago. Mike came out, diagnosed the problem in minutes, had the correct replacement part, installed it in a few more minutes, and made some righteous suggestions on spa maintenance which I'll implement immediately. Mike is professional, friendly, professional, highly efficient, capable, knowledgeable, and a master of his trade. There's nothing more I could ask. read more

We had an awesome experience working with Ali at Coastal Spa. From the very first conversation he made everything easy! no pressure, no awkward sales tactics, just honest answers and a really fair price. He helped us find the right spa and got it delivered quickly without any hassle. We were on a tight timeline because this was for my wife's birthday, and Ali truly made it happen. When the spa showed up we ran into a couple hiccups during the setup, but he went above and beyond to make sure the experience was seamless from start to finish. He stayed in constant contact and didn't stop until everything was fully up and running so we could enjoy it on her birthday. I can't say enough great things about Ali. If you're considering Coastal Spa, ask for him, you'll be in great hands read more

We purchased a spa from Max at Coastal Spa and have had nothing but a wonderful experience! His customer service is stellar and he has been so quick to respond. Our spa had a small leak in the salt cellar after purchase but Max sent out Mike immediately the next day and although Mike didn't have the part for replacement, he came back the day after that and completed the repair quickly. We would highly recommend the team over at Coastal spa and patio and will be referring them to our friends and family! read more

From the moment we walked in we were treated with such kindness and professionalism. We were helped by Kyle, he was so knowledgeable, thorough, and patient with all of our questions and concerns. Even after the sale he checked in to make sure we received our spa and that everything was working properly. He is such a nice guy. I also want to mention Hailey, the one who helped set up delivery. She helped with my questions and was just delightful to deal with. Eric our delivery guy was also so kind. Thank you all at Coastal Spa & Patio! We will be back for that dry sauna and will be telling our friends too! Thank you, thank you, thank you!!! read more

Mike came out did his diagnostic and immediately knew what the problems were with our TidalFit pool. He had the parts with him available which made the experience even better. He replaced our heating unit and pump, as well as the top panel control. We were up and running in a couple of hours. These guys know what they are doing and I would highly recommend for your pool repairs. As extra bonus he was able to help me balance my PH and chlorine levels. Know we have beautiful clear warm water. Definitely jumping in this weekend to enjoy it. Thank you Coastal Spa & Patio! read more

Coastal Spa & Patio - TidalFit Pool - Hot Tub & Pool Near Me - Anaheim, California