Good selection of glass and quality peices, employees are nice and the owner is knowledgeable very nice experience I will be shopping there again. read more

Great service!! My husband called to ask about cigars someone answered the call very promptly and was very informative and helpful. When we got to the store everyone was nice and helpful! Quick and good service! read more

Great selection. My elf ar ran out of juice. Young guy who worked there even made sure it worked. Ignore the haters. I'd come back and free candy at the counter!!!! read more

Went to buy my friend a cigar for his birthday with absolutely no knowledge of cigars at all! However Catherine was super sweet and helpful! She showed me some options asked me questions about what would he like. She even gift wrapped it for me! Super sweet and the best! Will definitely come back just for the customer service alone! read more

Jl's Smoke Shop - Gift wrapped cigar - Tobacco Shops Near Me - Truckee, California

I do not recommend this establishment because the employee or owner (I'm not sure) at the front desk is irreconcilably rude. I came in here with my boyfriend who was interested in purchasing a body detox and she refused service to us and made it seem like we were criminals. There was no "intention to use their products in an illegal manner" (as the employee may argue is what she thought) since detox treatments are not regulated by the State of California and are not considered paraphernalia since Health and Safety Code 11364.5 HS prohibits "operating a business where drug paraphernalia is stored, displayed, or sold for use with legal substances except when it is kept in a room that is inaccessible to minors (that is, persons under 18) who are not accompanied by a parent." And since the product we came to purchase is stored up front and accessible to minors it seems reasonable that JL's is either in violation of this Health and Safety code or does not know that a detox kit is not paraphernalia or they simply just don't care about selling their products to paying customers... Either way, my boyfriend and I will not be returning. read more

I went in to get a new coil for my vape. They didn't have the coil but offered to hook me up with a great price on a new vape. I wanted a back up anyway so I took the offer. I talked with them for a bit and they seem like really good people. Thanks JL's! read more

I have buying stuff here since about 2012 and I have always loved this place. I stopped in a few days ago in hopes of picking up a volcano or something similar. I was disappointed to see when I walked in that there wasn't a face covering in sight. It's a bummer but I stand by what's right so I will be taking my business to Reno or one of the Lady Luck locations read more

Jl's smokeshop has everything you need ! Kathrine and Carly are the best little duo music brought me back to the 70's and felt like a classic little head shop , for sure going back read more

Very friendly and a decent selection considering I couldn't find any other good smoke shops around the north tahoe area. The lady who helped me was very very friendly and even checked the blunt wraps I purchased to make sure they weren't dry! Great customer service :) read more

This place is awesome, not only do they have a great and diverse selection but the owners are super chill folks who are super knowledgeable over their products. Plus they had Reese's pieces out for the customers- they definitely know their clientele. read more

This store is great. I'm visiting from Sacramento and I was worried after seeing the negative reviews, but I was pleasantly surprised. Nice people who have a good selection and good prices. I have bought glass from many stores in my 36 years and these people are just as nice as anyone I have dealt with previously. If you are visiting and need a place to grab something for your trip I would highly recommend this store. I asked the owners why they think they have bad reviews and they said that yelp has taken down several good reviews stating they seemed fake. Well this review is not fake, they did not pay me, or even ask for a review. Given the service they gave me I felt bad about their rating a decided I needed to put up a review, which I almost never do. If anyone at yelp is reading this I will be more than unhappy if it is taken down, these people are trying hard to run an face value business and they deserve every star I gave them! read more

Tired to have my friend grab me a vape cause I'm snowed into my cabin in kingvale but the lady refused to sell him a vape because he called me to ask what kind I wanted, I'm 22 years old?? read more

I was even more intrigued to go to this place Bc of all the "bad" reviews, which I actually found to be entertaining to read. How bad can a smoke shop actually be? ... this place is pretty much like every other smoke shop I've been in. All the essentials were there, stoner hippie types behind the counter, friendly, chill, Grateful Dead playing. Quick & Friendly service too. read more

Hands down my favorite smoke shop from Tahoe to Sacramento! Super friendly and knowledgeable staff who can tell you where each piece piece came from. Really good prices on glass pieces. Unique pieces/good variety. If you are purchasing as a gift they will wrap your purchase and throw in a little something extra! I love this shop! read more

Hi there, I just had a few comments on my experience here at your store. I assume you would want my feedback considering how you feel your shop is so much better than those in surrounding areas. I can tell you right now that you are wrong. I came into your store, because I was on the road and needed to get a nice, functional, and discrete tobacco smoking product. The lady at the front counter insisted on checking the many other patient, but slightly irritated customers but was too busy checking other customers out at the counter. I was not impressed. It took her about 2-3 minutes to check all of ours id's, and proceeded to argue with a gentleman because his picture no longer appears to look like himself? Which was ridiculous because it was painfully obvious that the passport was his. After waiting close to 5 minutes for this process, I was let into the back and was astounded by the lack of brand name glass. It was rare to find a unique piece in this store. The glass was behind the times, and the young boy working the back was almost as aloof as the lady at the counter. No greeting, and waited 10 minutes for service. When I asked if he had anything within my price range he mumbled something and slowly walked away. Ridiculous. After another few minutes of him doing nothing in the back I presume, (because he obviously didn't want to help the other two customers ahead of me) he came back out and helped the other two customers ahead of me. I asked to see a water pipe shortly after this and he grabbed it and told me he knew nothing about it. "Just got them in." He said. He then proceeded to tell me there were no seams on the glass. I was impressed! Fairly knowlageable about glass, I checked it out. And to my surprise, I found a seam! He lied to me! Completely useless as a sales clerk in a glass shop if you ask me. He looked lifeless the whole time. Afterwards I decided that maybe I shouldn't buy any glass from this guy. I started asking about the vaporizers and he recommended a vaporizer within my budget and even showed me how it works! He pulled out a brand new, still packaged one and said, "I'll meet you at the counter." He then showed me the new one and said, "I'll unpackaged it just so that you know it works!" Awesome! he's doing something right! So I asked, "Do they have a pre-charge so I can start using the product immediately?" He actually had the nerve to tell me that you guys pre-charge all of your vaporizers when you get them in!!!! He had just finished in packaging my brand new, never opened vaporizer as he told me this. What. A. Shame. I don't know who the aloof, rude, and uppity lady at front counter is. I'm not sure who the idiot in the back thinks he is, but what I do know is that your store is not only understaffed, but it is also run by a bunch of people with no knowledge of the products, good customer service, or how to do their job. If I were you, I would fire pinnochio in the back. read more

Jl's Smoke Shop - The vape sold to me, that doesn't even work. There goes $60 down the toilet. - Tobacco Shops Near Me - Truckee, California

This shop is a joke I use to sell glass to these people we've done thousands of dollars in business. And I came in today to get a pack of papers and a grinder. Told me they can't let me in cus I don't have my I.D. They know who i am or at least can recognize my glass that's in their shop. read more

Truely Awesome smoke shop! Good products, and Great prices! Highly recommend this place for new customers and connoisseur's alike. Professional, informative, and friendly staff. Definitely a place to put on your map for a pleasurable experience! Thx Kathrine! And cheers! Craig read more

It's more convenient than Reno, and they take full advantage of that. The only employee I have encountered recently was polite, however the woman who is there is incredibly unfriendly. The few times I've been in the shop while her working, she had been argumentative over bizarre things like how "no shop but [hers] sells this!" When in fact she is speaking of a glass de-bowler. :/ Not only conflicting, but what seems to be no lack of product knowledge whatsoever; they have basic products that are marked up. on the fair side they do sell a lot of vap pens. read more

This place sucks. The owner should be flipping Burgers. Worst costumer service I've ever experienced in my life. And I'm 62 years old. She wouldn't warrantee a defective piece. Would rather fight with you than help. This has happened to me and my many if my friends. Go to Reno it's cheeper and friendlier. Dan'O read more

I travel through the area frequently and stop at JL's Smoke Shop for various supplies. Great cigars by the way... I also purchase various glass items and recently purchased a vape pen...never used one before but the guy who sold it to me took the time to show me how it worked and how to take care of it...pretty amazing little thing... I'll keep stopping there when I go through...and now look at new things too.. read more

JL's smoke shop is a wonderful place to purchase all of your vaping needs. The owner and her employees are super friendly and very helpful. As a local business owner myself it is not easy to run a great business in a small town, but they are certainly doing that. If you are looking for a nice warm experience you should certainly visit JL's Smoke Shop !! read more

Wow. Possibly the worst customer service. Ever! Call to ask a simple question, gruff-sounding woman instead insists on treating me like I'm stupid! Asked about a particular type of product, and she prattles on through a litany of what she has. I ask about a particular size and shape and she snaps "THERE'S NO SUCH THING; THAT'S TOO SMALL...!" Really. So the two that I've broken were figments of my imagination?!? So, I settle on a range of sizes and shapes and inquire about price, to which she proudly snapped "we don't quote prices over the phone". Okay, cool; I get that, but if she hadn't been such an ass on the phone, I'd be happy to stop by next time that I'm in Truckee. I'm in town 3-5 times per week, but will continue to just pass by as I've done for years! They may be the only game in town, but I'll follow my friends recommendations and NOT shop here and wait until the next time I head down the hill! read more

I can't believe the review. Not my experience at all! The owners were as nice as it gets! And helpful........so are the staff. I go in every time I go to Truckee......super good deals compared to Santa Cruz anyway...... people.......really...... read more

This place is fantastic with one of the best selections I've ever encountered. The store was very clean and beautifully merchandised (and I'm a professional in retail design). The young girl that helped me was so knowledgable, informative and super friendly. I cannot understand the negative comments as I found everyone to be very accommodating. I will look forward to returning the next time I visit Lake Tahoe and would certainly recommend this place to anyone, confidently. read more

My husband and I were just introduced to vaping. We are both trying to quit smoking and the vaporizers are doing the trick!! We walked into JI's just to check it out and ended up leaving with a 3 in 1 vaporizer. I apologize for not remembering the name of the girl who helped us! She was very knowledgable with a cute little dog. A group of punks walked in behind us and she paid them no mind. I was impressed because we were there to spend money...not buy rolling papers. I look forward to stopping here every time we stay at our house in Northstar. read more

Warning! Warning! Customers beware!! The worst Customer service that I have ever experienced:( Lets just say that they don't stand behind their products and that's from the Ownership...You might ask why did I even give One star and that would be for the Cool Guy with the dreads that originally helped us. read more

I had a terrible experience with the sales-person, and the owner. I had lost my original vape in the snow so I purchased one just to get by, so I purchased a $26 vape for weekend. (It was one of those cheap disposable ones that you can probably use the tank once and will be useless.) I filled the e-liquid, waited for a while for the coil to soak, and vaped, it tasted like a wick burning. (No blueberry at all...) So I brought it back within 30 min of purchase. The worker just said "this is why we hate carrying e-cigs! We really want to get rid of this section of the store! I can't do anything about it." I politely asked to talk to the owner. He called the owner and the owner refused to speak to me, so I was just stranded with my $26 dollars of worthless e-cig in my hand. Since this is the only vape shop close by, I had to purchase a $20 tank to go with the working battery. If you have time to drive a little longer, I'd go somewhere else. read more

Place is a joke. If u need a pipe and its a last resort sure go ahead. Glass is overpriced and guys a dick. Asked about a vet discount, dude literally took offence. No worries bro wont be back and will make sure not to recommend you guys at all. Id recommend driving to Reno and finding one there. Seems like this place is the we rip off tourists and know it place. read more

Recently stopped in on a trip to Reno, looking for one thing in particular. I was pleasantly surprised by this smoke shop. I found just what I needed, and much more. This is the cleanest, most welcoming, and well stocked shop I have been too. I returned the next day on my way back home knowing I would not find the same quality or variety for the price near home. I dealt with a different employee each day, both were very friendly and knowledgable. I will absolutely be returning, and will gladly recommend Jl's Smoke Shop. read more

Where to begin. the brunette lady is the rudest person in our nice town. Beware of asking anything for she will send you away. She sells stuff but will not give advice to what she sells. Everything in the store is double the price of any store anywhere. she sold me stuff with intent to not help but charged me $199.00 other stores $98.00 read more

Love this smoke shop! Have a good selection and prices aren't too expensive.

I wandered in here just to have a look around. I was pleasantly greeted by a lady and gentleman, I believe the lady to be the owner. What a fun experience!! Huge array of interesting things to look at. I suggest, even as an exsmoker, stop in and take a peek, but leave your guilt at the door. read more

I'm in the area visiting from New York and found JL's Smoke Shop thru a review I read here on YELP!!! I went there and the man behind the counter took such good care of me and helped me tremendously! I had to come on here and right a review! I don't do many reviews, but since I find them useful for my own personal reference, I think it's only fair to give back reviews and hope they will help others! If you are looking for vape supplies, the selection isn't huge at JL's but what he does have is quality and priced right! He took his time with me and let me try different things til I found just the right thing and I made my purchase! I'm very happy! If you live in the area or are visiting and need a vape pen replacement, ejuice or atomizers, this is a great place to start. If I'm ever in the area again, I'll go back to JL's. And if the "man behind the counter" that helped the woman from New York yesterday (Friday, Aug. 16th, 2013) is reading this... THANK YOU! You ROCK! read more

So we recently visited this smoke shop. The selections was great. The worker there recommended a specific water pipe for us he said it was great we decided on that one. We got home used it for one day it worked decently well. The next day we got it out to use, the roommate pulled the bowl piece out and water started leaking out when he let go of the pipe the whole side piece came off with it! There was hardly any pressure applied when he was doing this it was not in any way our friends fault that the piece fell off. So we called right away to explain the situation at hand. She put the phone down for 20 min and then hung up and would not answer our calls. The next day we called back to her shop, this time I actually got to speak with her. She said that they could not do anything for us she was very rude and super mean. I spent $150 on the water pipe and I believe that her costumer service was unacceptable. I would not buy anything here if you expect to get your moneys worth. If the owner would like to give us some type of compensation then I will gladly remove this post read more