If I could give zero stars, I would. This dealership operates like a scam--repossession after just…read moreone week of a missed payment is outrageous. When I called to resolve the issue, the manager was not only unhelpful but downright rude and tacky. Their customer service is appalling, and their policies feel designed to trap people. Do yourself a favor and avoid this place. There are far better dealerships out there that treat customers with the respect they deserve

Outstanding customer service. I was dealt with patiently and kindly, and they put a lot of effort…read moreinto explaining everything to me and providing a detailed estimate as well as excellent work. I emphatically recommend anyone looking for a mechanic to come here. Especially those who don't know much about cars - they are very honest and do not take advantage of people. As a woman, we usually have to bring a man with us to any mechanic so as not to be lied to. That's not the case here and that is so rare. I can say with confidence Family Auto is the absolute best you'll find in the Lufkin area.

This was the worst auto shop experience of my life. If I could rate 0 stars I would. RUN FROM THIS…read moreBUSINESS and tell your friends to never go there. Where to start? I sent my Corvette here to simply have long tube headers installed. Should have been a 2 or 3-day event, as I provided the headers when I dropped the car off. When I dropped the car off I asked Caleb to promise me he would bring the car inside his shop nightly, because this car draws attention. Caleb agreed and promised he would do this. I left my car that day feeling good about dropping it off. First Caleb called me saying he could not get the headers to fit. He told me they would not fit my car. I texted and emailed him YouTube videos of other Corvette owners with the same exhaust on the same year Corvette. I even contacted the manufacturer of the headers and obtained a .pdf of instructions how to complete the install. Caleb didnt want to read this information. Two days later he called me saying he was giving up and could not do the work. I was shocked he wouldn't do the job, but told him tk put the stock exhaust back on and I would come pick it up. One day later he called me and said he had the headers installed. I was scheduled to pick it up the next day but that day was Thanksgiving. So we agreed I would pick it up the following day. That next morning he called and told me my car had been trashed and vandalized, and he has a Lufkin police officer on the way to take a report. He said the windows had been smashed out with rocks, there were dents on the body, and possibly damage inside the car (see attached photos). Caleb also said my car was the only vehicle damaged on his lot, and that this had never happened before. I was almost speechless. Caleb's tone was matter-of-fact and he didn't even offer an apology. I asked him how my car had been vandalized while secured inside his locked shop, and Caleb became silent and didn't answer. When I pressed him for an answer, he admitted he had NOT brought my car inside the night before as promised. I asked him why not and said he had been lazy the evening before and decided not to inconvenience himself with re-opening the front bay door and pulling my car around to place it inside on a lift. Again, no remorse. I could not believe what I was hearing. I told him I wanted my car off his property and towed to a local Lufkin collision shop - and Caleb refused to cover the cost of a five-minute tow! He also told me at that time he was not responsible for the damage, and that I should have read signs he claimed were posted saying his business was not responsible for any damage to customers' vehicles. I never saw these signs when I dropped my car off. I then demanded Caleb to pay the costs of repair as my car was busted up, dents in body, damage to paint, glass broken out, etc. Caleb immediately refused and told me I was on my own. He then told me I owed him $900 for the headers installation, and informed me he refused to even waive that cost. Unbelievable. I told him this was ridiculous and I knew I would win a civil court case based on gross negligence on his part. Caleb did not care. Caleb also denied he has any type of business insurance, which is shocking. Possibly a lie so he would not have to file a claim under his insurance. ? Just very, very unprofessional and dirty. I called him back the next day and calmy told him I planned to pursue this legally - based on principle, not on repair costs. At that time Caleb abruptly said he would pay my $1,000 insurance deductible (I was forced to file a claim on MY insurance). That was almost laughable In light of the $5,000 + dollars I knew it would cost to repair my car. And get this: when I called Caleb back to arrange a time to go by and collect the $1,000, he informed me he'd changed his mind and wasn't going to give me one cent. Again, lies upon lies. I have now been without my car for three months as I wait for the collision shop to complete repairs. And my auto insurance premiums may go up soon due to me filing this claim. All would have been avoided if Caleb would have kept his word and simply brought my car inside that night, as he promised me he would. PASS THE WORD about this shameful business. The owner / manager is a liar and a crook in my experience.

I recently moved to Texas and needed to get an inspection done. I went over to grease monkey but…read morethey couldn't do it so the recommended here. My word! I'm so pleased I went here. Never in my life was something so quick, Easy and reasonable. They were extremely friendly and no appointment needed. Just zipped in and zipped out. Also replaced my windshield wipers for me. If you need anything done from inspections all the way to wipers I HIGHLY recommend them!

I took my truck in to have them warranty my sway arm links because they ended up breaking after…read morethere horrible installation the first time, but when I go to pick my truck up the said there going to be charging me 20 bucks, I said fine and paid, I then go out to get my truck and before leaving I check the links to see how they did on the installation, I notice that one of the like looks longer the other side is still the old one with the nut missing on the top. I've had nothing but problems from this company, I do not recommend!

Top to bottom very good place to get your car fixed from tire to auto repair. The price was good…read morealso not so much for

The best place to go for oil, tires or repairs in Lufkin. The service is top notch and you couldn't…read moreask for more.

Angelina tire is dependable and looks out for the customer. That's all you can ask for these days!!read more

I have been going here for the last 15 years for state of inspections and muffler work. They are…read morealways quick and do quality work! Only mechanic shop I trust.

Fast response, considerate and professional. My old ford…read moreranger hot, John Chance Jr. tested the radiator and everything and took care of me. Reasonable and friendly.

Good job nice people working together nice shop quality work they will come to see youread more

I have taken my vehicles over to Randy for years and have never had an issue with anything. He's a…read moregreat guy and I will continue to do business with him. I've bought and sold a few cars and they all ran great thanks to him. My father in law also does business with him and has never had a complaint. His prices are also a lot better than other shops. Thanks Randy!!!

I wish I could give it less than one star. Had them replace brakes on my car and since then have…read moremade multiple trips to have them looked at. NEVER had this problem with any other brake place. By the time all was said and done ended up paying 200.00 for something that was supposed to be only 100.00. Was told when I called to inquire as to why they were still squealing I was told it's the recent rain that causes that. Well it's been dry for months now. So I wonder what the cause could be? Had him turn the rotors and the squealing is still there. Would never ever recommend this business to anyone I was friends with or even I was enemies with.

Not sure why they have a 3 star rating. The times I've used them they have done great work. I…read morealways go back and look over work I've had done, their work always looked like they took pride. Stuff neatly tied off, secured, etc.

I have had great service from Richardson Auto before an I am fixing to get them to work on my other…read morecar . My experience has been friendly , honest an professional. And the dont charge you an arm an leg for their work. They will continue to get my vehicles.