I can honestly say I regret buying the car just because of their service process. they always seem to be short staffed yet keep booking appointments and not communicating with customers. a simple tire rotation will take hours to complete and you have to stay on top of it. one of the worst experiences that I have to keep going through read more

Best business experience I've ever had with a dealer. Thank to Melissa Hunter and JM team for such pleasant experience. read more

JM Lexus - Car Dealers Near Me - Margate, Florida

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It's unfortunate that returning customer calls is an option here. Usually, one that's never done. They really just don't seem to care about you at this place and, they pass the buck as if somebody else is always responsible. Maybe we'll try Palm Beach Lexus next time because JM keeps on dropping the ball. read more

JM Lexus - Front of dealership - Car Dealers Near Me - Margate, Florida

******* WARNING ********* Make sure you get your lease payoff directly from Lexus financial services before buying out your lease. I experienced a situation where the finance manager had two pieces of paper. One with a fake payoff and another with the real payoff. Fortunately I had the numbers with me in possession and avoided a costly misdirection. Leasing a new car here was a pleasure. HOWEVER. Since JM Lexus owns the entire distribution channel, Florida Lexus dealers are prohibited from obtaining their own financing. Instead you have to go to their dealer and pay marked up interest rates and other junk fees. Leading up to this point, they incessantly call and text you trying to get a new car despite opting out. Once you get to the dealership they try to sell you non-Lexus warranties and hard sell you with urgency despite declining politely multiple times. A process that should only take 15 minutes is drawn out for almost two hours. This Lexus may have the designation of priority when getting a new car, but they use the same tactics as any other dealer when you try and get something done that's to your advantage. Now as a Tesla owner, I will never return to this model of client service. read more

Typical bait and switch dealership. They listed a 2021 LC 500 coupe with carmax for $68K. When I called up to check on availability, they suddenly quoted me $71K. I texted them the carmax screenshot. They could care less. I called the dealership manager, had to leave message but he never returned my phone call. These dealers base their business model on deceit and fraud, and JM Lexus is no deferent. read more

This dealership is super organized . They have everything in packed for COVID-19 so makes feel comfortable and safe . Carlos Núñez (service advisor) is the best . He is always happy to see and makes thing very easy when I do there . They have a lounge where you can wait for your car while is getting fix . :) read more

I was very disappointed with my experience at JM Lexus. I was just in a very bad car accident that totaled my 1-year-old NX350. Naturally I went back to JM to get a new car. By the way this would have been my fourth Lexus in a row and my second with JM Lexus.The best they would do for me was if I put down $7000 I could replace my car and pay $610 a month. If I wanted the hybrid version it was 650 ish.To me that is outrageous. When I spoke with the finance manager he said we do not think loyalty should be shown in dollars But instead wanted to give me a gift certificate to eat at Ruth's Chris. I just saw a friend of mine who just got her second Lexus with JM and guess what she was given a $200 give certificate, So I guess money does talk. I am sorry to say I don't see me having another Lexus in my future because of this experience. read more

I purchased my new Lexus NX from Reggie at JM Lexus about 1 week ago. Reggie Leo was amazing. This is the best experience I ever had when buying a car. He was very professional and took his time to explain everything!!! He didn't try to force a car on me to make a sale. I am truly happy that I got the pleasure of working with him. I am in love with my new car. Thank you!!! Please go see Reggie if you are looking for a new or a preowned Lexus!! This is my 2nd NX from JM Lexus!!! read more

JM Lexus - New Lexus - Car Dealers Near Me - Margate, Florida

After 8+ years JM is still providing top tier customer service with advisors such as Shedrick. Recently brought my vehicle in for routine maintenance and the presidential detailing services. My vehicle was returned in supreme condition which is the usual when dealing with JM Lexus. *My 2015 is running and shining like a 2024. read more

We have purchased 2 used vehicles here and are always treated respectfully and professionally. All our interactions were positive. Not a typical rip off dealership. They offer fair prices and good service. The service department also treats customers well. read more

Monique of Lexus Corporate did not follow up with phone call as promised. She said she would call me to let me know what was happening. Monique called and said JM Lexus would call me. Demi called and put Karen Riner on the phone. This woman was rude and didn't let me finish a sentence, kept interrupting me. Is this anyway to treat a person? read more

I am so glad I decided to become a Lexus owner and I'm also so glad I am conveniently located near JM! It's always a pleasure to do anything with them from the initial purchase of the car up to every time I come in for servicing. They used to have sandwiches while you waited but they haven't had it since Covid, if someone who has some pull sandwich wise is reading this please bring them back! Still super pleasant to wait sans sandwiches. There is a machine for coffee and tea and also massage chairs. Everyone is always super helpful! And you can also play mini golf on the roof! read more

JM Lexus - Mini golf - Car Dealers Near Me - Margate, Florida

The free loaner is a great perk and it's a nice dealership. My first experience with them was positive (express oil change). The second? Not so much. Three issues: 1. Tires: correct manufacturer but wrong model of tires were installed on my car. This was after I went to their website, requested one of the two OEM options available (which happened to be the ones on the car, great tires) and discussed this with the service writer on the phone. This was after the initial inspection and did expect I'd need tires. I was planning for it. Upon picking up the car, I noticed they were wrong and the front desk patched him in via phone. I was told "that was the only Bridgestone tire that came in 17" and "was the best application for my vehicle". Again, this was not what their website had. Unfortunately the tires put on the car had a treadwear that equates to about 35% life in the tires vs what I requested. Meaning they won't last as long. See the photo attached. 2. Detailing: I requested the "Presidential" detail and overall it was a good job. The outside was fine. The engine bay looked great. But it seemed they only shampooed the mats inside the car and not the floors/sides of the carpet which were bone dry. They did have a good scent to them but I don't know if that was just a spray. 3. Air Conditioner Performance Check: My car is ten years old and there is no record of any maintenance on the A/C system. So I had requested this service and it was not performed. There was nothing wrong with my A/C, but I wanted to get an inspection as a preventative maintenance measure, as it is mid-summer in South Florida, and I wanted to avoid low freon or another issue unexpectedly occurring. Not sure if will give the dealership another try...I will say again they are convenient and the loaner car is a really nice benefit. read more

JM Lexus - Directly from the JM Lexus website. - Car Dealers Near Me - Margate, Florida

nick was an amazing associate! made sure i was happy and well informed. Always felt I could trust what he said and made the whole car shopping process very comfortable and professional. Thank you Nick! read more

I wrote a review a few weeks ago which I feel needs an update. The original review is shown below for convenience. ORIGINAL REVIEW I purchased my first Lexus from JM Lexus in the 1990's, a used SC 300. This was during the time Jim Moran, the owner, would walk through the dealership greeting the customers. I have since purchased 5 new vehicles, four RX's and one RC from JM Lexus. Obviously, I was satisfied with the vehicles as well as building what I thought was a strong relationship with the dealership. I was out of the warranty time period and approximately 4,490 miles above the 50K mileage allowed when my AC delivery system had trouble. I brought to the JM service department and was told I would have to pay $170.00 for them to diagnose the problem. I agreed. I was told three servo motors were defective and to change them would require the removal of the entire dash. It would cost (approximately) $1,000 in parts, and the total cost would be almost $4,000. Since the car was only a couple of thousand miles over the warranty mileage and the fact that I had been a loyal Lexus customer and bought all of my cars from JM Lexus, I asked them to contact corporate and discuss with management to assist in a very costly repair. The other thing I was told was that my car was listed as being totaled on the Lexus database and they would not be able to work on the car. My car had never been in an accident. This was not the dealership's fault but took me almost four months and many hours of phone calls and e-mails to Corporate Lexus and others, to correct this. Finally approaching JM Lexus months later that the error in the database had been corrected, I was told they now can consider my situation. Since then, I am sorry to say, I have been ghosted. My calls have not been answered and never received any kind of response. I have no idea if they even contacted Corporate. If anyone thinks that a dealership has loyalty to their customers, they should read this review. UPDATE After I posted the original review, I quickly got a call from the Service Supervising Manager to bring the car in for another inspection. The report came back with only one servo motor issue instead of three initially, and they would contact Corporate to get approval. When I took the car back from service, instead of one dash vent not working, I now had a/c from two vents on one side of the dash and heat from the other two at the same time. Corporate had given approval for the repair and I brought the car in for the third time. After almost a week I was notified that the battery was "low" and had to be replaced, and that being the problem, everything is back to normal. I am no mechanic, but could not believe I could have been driving almost six months with a "low" battery. I couldn't believe that because of a misdiagnosis, I might have paid $4,000 for unnecessary repairs. I was later contacted by Senior Management (who I will refer to as Mr. Big) who had interviewed everyone involved. I was told that the mechanic that made the original diagnosis was no longer with JM Lexus. I reminded Mr. Big that two diagnoses had been made incorrectly months apart. He then told me "We dropped the ball" and was apologizing. I asked what would have happened if I proceeded with the $4,000 repair and was told I would have been given my money back. Needless to say, I was very skeptical about that remark. Mr. Big then offered to help me and handle my situation personally. That was until I made an offer on work they would do at my request. Mr. Big told me "I will get back to you". I never heard from Mr. Big again. I wonder how Jim Moran would feel about his dealership today. read more

Joe in service was great. Lovely /accommodating/knowledgeable. Just the nicest. Highly recommend .

From now on, this is the only dealer I will take my car to. They have the beat customer service 6 stars if I could read more

Avoid this location!!! 08/05/2024 Sheldon Brown lured me in to lease a Lexus RX 350. He misled me by giving me incorrect information about the terms of the contract. I repeatedly asked him what interest would be added to the cost of the car. He answered every each time that Lexus does not add interest to the price when leasing. He assured me that the final price of the car would be $47677.79 including all taxes and fees and no interest or additional payments would be charged. According to Sheldon Brown, the lease amount would be $14464.99. Since I have difficulties with English, I asked Sheldon Brown to write the final price of the car on paper and once again asked him if this price is final, he was positive with his answer . I came to the dealership for advice and help. I was sure that such a premium brand as Lexus values ​​each client, helps with the choice of a car, explains in detail all the terms of the deal. But as it turned out, Lexus deceives its clients by misleading them. On my return visit on 08/21/24, the team leader of JM Lexus Victor Haviv told me that they hide information from their clients if they do not ask. In my case, I repeatedly asked about all the additional payments. As a result, Lexus, cheated me of $8765.28. Please note, that they cheated me of $8765.28 for the leasing amount of $14464.99. So they almost dabbled the lease amount, without my knowledge and consent. read more

JM Lexus - Car Dealers Near Me - Margate, Florida

Jm is the only Lexus dealer I love to deal with. Carlos Nunez in service is the best!

I bought my last car there and it was a good experience. I loved my sales advisor, Tim. The only reason I'm giving 4 stars is because I have an excellent credit score (0ver 820) and they didn't give me a good interest rates. The excuses were that the promotional rates wouldn't apply for the hybrid cars, which I couldn't understand, especially for the fact that the hybrids should be the ones with especial interest rates to stimulate de sales due to the fact that they are eco friendly. To be honest , after they say that it was not possible a better rate, I almost gave up, but I ended up buying the NX350H, which I have no regrets. read more

This dealership continues to disappoint, when my lease is over my nightmare with them will be over. Can't wait, please do not do business with them. Sorry, but you tried before and if I'm not interested in another car whoever you send my way to address the situation they just don't give a crap. Your company is a wolf in sheep's clothing read more

Zachery Gordon made our experience purchasing a Lexus absolutely peerless - we couldn't be happier. J. Brodie Coral Springs read more

Do not buy your car here. Worst Sales and Service Departments I've experienced with any Lexus Dealership ever. Was on my 3rd Lexus. At the time of purchase, I was told that the certified Lexus I was buying had one prior owner and no accidents. After signing all of the paperwork and waiting for the car to be pulled up with keys in hand, the sales manager comes out and says I need you to sign one more document please as he hands me my new keys. The document was a car fax that said it was in an accident... finder-binder but nothing to worry about he said. I said fine and signed it. Just turn in my 2019 ES yesterday and learned because of that so called finder-binder, the car was worth 10k less than it should have been. Don't trust these crooks!!! They say the car is certified only because it's easier for them to perform their smoke and mirrors with the history of the car itself. read more

JM Lexus - Car Dealers Near Me - Margate, Florida

They will do anything to overcharge you. Fought over replacing a battery that was under warranty. From now on will seek any work done elsewhere. read more

This is the second time I've gotten a Lexus here with Zach Gordon and he's the best!! If you go in you have to ask for him. He's patient, knowledgeable, and attentive. Thank you again Zach!! read more

JM Lexus - Car Dealers Near Me - Margate, Florida

I called their service department yesterday. Explained I purchased a used 2022 RX 350 a couple days ago, not at their dealership. I wanted to have my key fob programmed. They told me it would cost $150. I called West Palm Beach Lexus and they told me to come in anytime and no charge , 15 minutes, which is exactly what I did. Horrible at JM Lexus terrific at West Palm Beach Lexus. read more

I didn't buy car from then but they treated me like I did. I had an issue with Lexus Reserve they went over and beyond to help me. They even called Lexus for me to solve the problem. That's customer service!! read more

JM Lexus makes the leasing process stress free. You deal with one person instead of having to deal with multiple staff like in other dealerships. They are upfront with the price. Their website is great and you can actually see the clear cost of the vehicles unlike other dealerships where you will see a price for a vehicle on their website and when you get to that dealerships they will tell you differently. I haven't experienced the service department as of yet. Will update this review until then. read more

JM Lexus - Car Dealers Near Me - Margate, Florida

******BEWARE*****STAY AWAY FROM THESE POSERS***** I've been dealing cars since early 1960's......bought and sold thousands of vehicles. Had extensive success; THIS is not my first rodeo! Looking for new(er) Lexus ES300h....found JM Lexus on internet. They have a couple CPO certified Lexus Hybrids I "WAS" interested in. Stress the "was," since one of their management team (Dario) lo-balled his trade in offer for my car by $8000+! (My car is Lexus Certified One-owner Lease return---CLEAN CARFAX---with 33,000 miles. Still has "bumper to bumper" warranty.) And to top it off, this was after he told me JM was a of "One Price"....or no price negotiation. Sticker price on window is FINAL. I know my car's value via Manheim MMR....and what my dealer neighbor "wholesaled his similar car for at Lakeland Auto Auction last week! And his had 12,000 more miles....wasn't Certified...wasn't a hybrid.....and had a dirty carfax! It sold for $21,000....which is $5000 more than Dario offered me! CALL THE DECENCY PATROL COPS!!!! (Using these figures, my value traded in is in $23,000-$24,5000 range....) The two cars he has were decent cars (without examining service records/title search/carfax). Price decent. Location not too far away. ~~~~~~~Would be on my way NOW if Dario had a clue!~~~~~~~ And I've been a dealer longer than Dario has been breathing air! ****So if he attempts to "rob me blind" in selling me a car---imagine what he'd do to you! Or your mother! Or your daughter!**** ---------------------YOU'VE BEEN W A R N E D-------------------- ================U P D A T E ================= Heard from : Brianna Business Customer Service 3/18/2021 Hi Sanford - We are sorry to hear that you are frustrated, but we assure you that the price Dario offered you was based on the Kelley Blue Book value of the vehicle. It is never our intention to mislead our customers, and we pride ourselves on the fact that we offer our guests the best market-based value. To which I call BULLSH*T!!!! No dealer uses Kelley "UNLESS TO THEIR ADVANTAGE!" Dealers use auction results to gain accurate immediate true value of a vehicle. Below I'll post the MMR (Manheim Market Report) just pulled for my Lexus ES300h. (THIS IS WHOLESALE DEALER VALUE!!!!) ********It's $21,600******* Far cry from Dario's "immoral" offer of $16,000! And my car does another $1000-$2500 on ove.com. ****Bring ACTUAL CASH "WHOLESALE" VALUE to $$22,600--$24,100**** read more

I have bought a few cars in my years, but I have never had such a great, painless car buying experience such as what I had a JM Lexus in the last couple of days. I came in with the hubs to look at some cars, I had a leased SUV that I needed to return and I was simply looking at my options. I had planned to go to BMW and Audi as well. First of, we were welcomed by an extremely friendly staff, our sales rep was very bice and welcoming, no hounding, no pressure, answered all our questions and gave us price/payment figures before we even test drove a car. I actually asked to be told numbers first. I didn't want to waste my time or his if it went way over my budget. We test drove the bigger sedan first, it is like driving a cloud. I expressed that I was in the market for a specific blue I've seen on a few Lexus on the road. That color is rare and is mostly for sport cars. Fine, I thought, but then he drove us through their parking lot to see what colors there was, and if they had something on that blue... They did, but it was the IS 300 Sport smaller car. I fell in love it. Since I have no poker face, he knew he had me. Nonetheless, even seeing he had a almost sure sale, he was just as helpful and even more so than before. To feel I did my homework, I did go to BMW (that review is coming, no bueno) but I came back to JM. Service is superb, they try to give you a more luxurious experience. The sales floor itself is far higher end than your typical car dealer. Never been to a true luxury car dealer, don't know what the standard is, but this place is pretty classy. Overall I am very happy with my whole expirience, and most likely my next car will be as Lexus again! read more

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Been having difficulties with this dealership upon purchasing a new vehicle. My original sales rep (Arly Edmond) was of little help in identifying a vehicle that matched or closely matched our car specifications requirements. After 2 months, we walked into the dealership and spoke to another rep (Sheldon Brown), who identified a vehicle for us straight away and we purchased it. But then came the issue with the keys!! We were only given 1 car fob but 2 fob pouches with the secondary key fob on backorder. They also CLAIMED to have given us a second metal key - to which they didn't. So now we have been calling every week since the purchase of the vehicle 4 months ago trying to find out how to get the secondary 'skeleton' key to the secondary fob that was not mailed to us nor provided to us when we picked up the key fob. No luck! Level of service in buying a new vehicle is considerably poor and would recommend you go somewhere else. Also sign for every piece of equipment they supposedly give you so they can't take it back saying they gave you something when they didn't. Have escalated this to management 3 times and no one from the dealership other than the sales rep has phoned me back. Called parts, sales desk and service. All diverted me back to the sales rep that claims to have provided the key. After spending $70,000, you'd think they would be better at servicing their new sales. Service did take the vehicle back and fix the window tinting and car paint protection guards however a month later since folks were on vacation. I had to follow up with them repeatedly for scheduling this - but it has since been completed. read more

Shane was our sales person and did an outstanding job from start to finish. No pressure at all. He was Informative and professional! I highly recommend him! read more

Wonderful car buying experience. Received numerous quotes from local dealers on the vehicle I was interested in. Test drove 2 different cars at JM Lexus , they were competitive and valued my trade in at a more than reasonable price. Alison was a delight to work with and I truly cannot say enough positive comments about Jeff who went above and beyond to make the deal. We left with a wonderful vehicle, a great price and all negotiations were done in our presence ( not behind closed doors) provided one of the best car buying experiences I've had. read more

If you value a smooth and painless buying experience, then I recommend JM Lexus. This dealership truly sets the standard for customer service. This past week, I accompanied my cousin Joan to JM in Margate, Florida. Joan had her Lexus ES 350 for 10 years and was experiencing problems with her electrical system. Add to that the threat of tariffs, and she was considering a new purchase. We walked in, and Melissa greeted us. We spoke for a few minutes, and I listened while Melissa focused on making Joan feel comfortable. She was professional at all times, yet very warm and understanding. Melissa admitted she did not identify as a sales representative so much as an advisor whose only mission was to make people feel comfortable. She answered every question with concern and a deep knowledge of the vehicles, ensuring that Joan was making the best decision for her needs. Melissa was wonderful! At all times, she prioritized Joan's needs above her own. She was kind and a true professional. You can tell the work culture here is one of unity and teamwork. Joan purchased a new Lexus 350 hybrid in a color she loved. Melissa's charm and kindness spearheaded the entire purchase. There was never a negative moment throughout our time together. Purchasing a car can be a challenging and time-consuming experience. Melissa took the edge off. I will conclude this review in the same way I began. Melissa's calm demeanor and understanding of human nature made this a smooth and painless buying experience. Kudos to JM for identifying Melissa's skill set and allowing her to use it. Thank you, JM. Thank you, Melissa, for a truly pain-free experience. read more

Good service, no hard sell. Like most people I'm no a fan of car dealers. However, I'll be purchasing my next car from JM Lexus too.

I made an appointment for oil change and a loaner car @7:30 am with Casey who is titled "Express Service Consultant" I could not leave there in an hour. ( I ended up comings to work late ...) Oil change was $141 for my lease car which I did not know. If I had known that, I would have gone to a quicker place with a better price (with better service). Furthermore when I went to pick up around 5:30 pm, my Express Service Consultant was already gone. I ended up waiting outside over an hour. I had been forgotten. I was very disappointed. The only time they were nice to me when I bought (lease) a car from them. read more

Bought a used car. It was detailed and like new. Salesman was great and no dealer fees. would definitely use again for a used car.

I asked them to call the police and they said I cannot go there. My insurance says the car is still being financed and I was led to believe that I bought it 10 years ago! These people lied to me and gave me only one key. You should always get 2 keys when buying a certified car! read more

Amazing is an understatement for the staff and quality of this dealership. When I was buying my car I went to 3 lexus dealers and none of them could beat or even come close to this one. Dario did the most to help me find my perfect car. He stayed hours after closing, made sure I was satisfied and happy with my car, got the best deal and is overall very caring. Every time I go back, Dario always greets me makes sure everything is ok with my car, and is very kind! If you need a car this is the place to come! read more

I am beyond disappointed in JM Lexus service. I have been coming here for a long time for maintenance services. Sure, you always pay more at the dealer. But I didn't mind because I always believed I was getting my car serviced in the best way possible. I also believed I would never be sold a service I did not need simply because of all the customers in the waiting room. Surely they would not try to make some money off a customer for a service they did not need because if found out, well, it just would not be worth that small amount of money to them. They sure don't look like they need the business, Well, I was wrong on both counts. I will start with what happened a few years ago and go back to what transpired recently. I never wrote a review about this because what happened was in the past and it was done. I try not to dwell in the past. Well now I am just very upset and do not appreciate what happened again recently, which I will explain further in this review. I had a new timing belt installed at 87,000 miles. I brought my car back for oil changes, etc. to JM. At 110,000 miles they told me I needed a new timing belt. This is beyond belief because a timing belt on this car is supposed to be replaced every 90,000 miles. This situation has always rubbed me the wrong way and many friends and family have told me I should not have needed that service within 23,000 miles, which I already knew. At the time, JM gave an explanation they were already under the hood for something else and figured they would change it because they were under there anyway. I talked to a mechanic from another Lexus dealership who I happened to see in uniform at a fast food restaurant. He told me the only reason I would have needed a new timing belt that quickly is if the people who installed the new timing belt originally did not wipe the area clean or something to that effect. Just a week ago, I had been noticing in my garage there was some very light pink fluid on the floor. Not much, but enough for me to notice. I told the service adviser what was happening at JM. So, this service adviser told me yesterday I needed a service related to my power steering fluid. The person in service said my car was dangerous to drive or would be shortly if I did not get this service performed. So, I brought my car to that other Lexus dealership. They said there was a little liquid on the side. No big deal and if I keep seeing something on the garage floor, then bring it back. I said is it safe to drive. They said Of course, we would have to tell you if that were the case. Unreal. I am mad at myself for coming here all these years for service and repairs. Who knows how much money I have spent for services my vehicle did not actually need? read more