547 46th Ave N: DO NOT RENT HERE…read more
This was one of the worst rental experiences I've ever had, which is especially disappointing because I genuinely loved the home and neighborhood. Kim and Lee were extremely difficult to work with, and many of my concerns went ignored for months. The office was almost impossible to reach, calls often went unanswered, and it rarely seemed like anyone was actually available when tenants needed help. Kim frequently dismissed me, treated me like a child, and there were times she hung up on me instead of working through the issue. One of the clearest examples was after I had just finished working a 24 hour shift and was trying to address the ongoing issue with the front door, which had remained broken for months. Instead of taking my concerns seriously, she dismissed me and later involved my mother without my permission, despite there being no reason to do so. It was unprofessional and humiliating. The front door was eventually repaired, but only after an unreasonably long period of time and repeated documented requests. On top of that, there were nonfunctional smoke detectors, and I have documentation and photos showing every request I submitted throughout my tenancy. Along with this, the washing machine is very old and will destroy clothes, the dryer takes two cycles to dry, and the neighbor's dog across the street barks 24/7. ALL DAY LONG!! To make things worse, the neighbors across the street park their cars directly in front of the property, making it difficult to get out. The driveway is eroding and clearly won't get fixed. I could go on and on.
The condition of the property only got worse from there. The plumbing failed repeatedly, and the AC vents were filthy and rattled loudly every time they ran. The whole place felt like it was decaying around me. Then there was the cockroach infestation, which never let up the entire time I lived there. I regularly saw 5 to 7 cockroaches a week crawling in the kitchen, the bathroom, everywhere, and no amount of cleaning on my end made a difference because the problem was clearly coming from the building itself. Instead of taking any of this seriously, Lee contacted my mother behind my back at one point, acting concerned when there was no need, and wrongly assumed I wanted to break my lease early, which I never said. It was humiliating to have my family pulled into something that should have stayed between me and management. Tellingly, the only time any of these long-standing problems finally got attention was the moment I said I was moving out.
The move out process was the clearest example of that. My bathroom cabinet had an issue that I reported, and instead of fixing it, they simply charged me for it after I moved out. After spending months trying to get major maintenance and safety problems addressed and getting nowhere, it felt especially unfair to be billed for damage they never repaired in the first place. Because of this, I am pursuing this in small claims court, since I believe I was charged for their negligence rather than anything I actually did. I truly wanted this home to work because I loved the location, but the poor communication, months-long delay in repairing the front door, cockroach infestation, deteriorating condition of the property, and overall management experience ultimately pushed me to leave. If you choose to rent here, document everything: save every maintenance request, take photos, and keep records of all communication, because you may need them later. Also, I was paying $1,700 a month, and now they are charging $2,000. They are the worst people I've ever met in my entire life. They also completed the security deposit inspection only one day before the legal deadline, which shows just how lazy they truly are. Beware!!
