Do yourself a favor and don't buy the glue. Basically $10 bucks down the drain - a 45 minute drive one way for nothing. Didn't smell anything like everyone said, but employees were nothing more than people. Don't be mean read more

JOANN Fabric and Crafts - Glue - Fabric Stores Near Me - Lawrenceville, New Jersey

Very Dirty and employees were mean. Don't go here. Smelled like someone took a dump on the ground. Has not been cleaned in years too

I picked up sewing recently and have been to Joann's a handful of times. Everyone has been so helpful! When buying fabric, which is beautiful, we'll always talk about projects. Recently, I found a quilter's table online, which was not available for online purchase, only I -store purchase with "limited availability'". I called and Stef verified there was one! I rushed there and Stef was so helpful!!!! What a great experience from picking up the phone to checking out! read more

The staff here has horrible customer service skills. If you ask questions about products they will barely help you and act as if you should not be asking for help. I bought a lot of items and wanted to utilize their multiple discounts going on. The woman that rang me up was not helpful with this at all and got frustrated and rude when she rang my stuff up incorrectly! No way to treat a customer making a $100+ purchase. You can find their products online for better prices anyway. Reading previous reviews I can see that multiple people have complained about the same issues. I am starting a business and planned to make a lot more purchases. With the experience I had, I will not be returning to this store. I have worked multiple customer service jobs and this store needs a lot of training. It's 2020, good luck keeping a good rep with bad customer service and stank attitudes, it's not going to work. read more

JOANN Fabric and Crafts - Even my Grandmother never has a good experience and she shops here all of the time. - Fabric Stores Near Me - Lawrenceville, New Jersey

I've been to this store a couple of times and they're incredibly helpful. We were tasked with finding fabric for a quilt my uncle is making, and needed enough fabric to cover both sides of a 90" square. Let's just say that in the end, we needed just under 9 yards of fabric for each side, but had the dilemma of 45"- seam allowance, and bats of fabric are cut as 8.5 yard lengths. So there wasn't enough fabric at this store for any of the 4 fabrics we chose. Instead of sending us frustrated and on our unmerry way, the salesperson checked the inventory at another store and recommended that we purchase most of the fabric there so we wouldn't waste our money on pieces that wouldn't work for our project, and said that if the other store had better lengths if we bought any of the pieces at this store, we could return them as long as we left them as is. That was nice. We did end up heading to the Fairless Hills store and they had exactly what we needed. Thank you! read more

JOANN Fabric and Crafts - The fabrics they checked inventory at other stores for so we wouldn't get the wrong panel sizes or waste money--thanks! - Fabric Stores Near Me - Lawrenceville, New Jersey

I am only leaving the review for the buy online & pick up in the store experience. It was a very convenient experience. The turnaround time was pretty quick. The whole experience was painless. I would def. visit this store again. read more

I absolutely can not stand coming here. The store always smells like someone dedicated in their pants. The store is always extremely unorganized. And the staff is very unhelpful and not enough of them. They're very unprofessional and speak about extremely unprofessional conversations in front of consumers. I have been there on more than one occasion and every time I go I'm disappointed that a store manager runs their store like this. I'll be looking for other fabric stores online. read more

I've never been to any JoAnn's before and my first experience was so pleasant!! I was shopping for fabric for a Halloween costume. I picked out the fabric I thought was best and went to get it cut. The employee who was cutting my fabric helped me out with my whole costume. She was able to locate better options. She also gave me some pointers and tips. I wish I knew your name. All the staff were helpful and friendly. Awesome experience !! And the best part was I was able to used multiple coupons. Everything originally rang up to $47 and after my 3 coupons my total bill was $30! Savings savings savings !! read more

I wanted to buy something online so I ordered it for curbside pick up. When the day came they gave me a call telling me to come pick it up. So i went there and called the number they told me to call, i drove a whole 49 minutes from my house to pick up this order just to get hung up on. The store timing clearly said open 9am-9pm and i saw the employee walking out right in front of me at 6. Very disappointed that they didn't even want to take my call. So be careful read more

I have yet to have a pleasant experience at this store. Every employee, except for the friendly cashier with braces, gives the impression that they despise working here and all seemed to have a general negative outlook. I was almost not let into the store because they were trying to lock the door at 5:45 for a 6pm closing, then I was practically kicked out at 5:59. Staff in general seems annoyed to help and act as though they are doing you a favor if they do help in any way. Also a negative for JoAnn in general: If you special order fabric from the store, you still have to pay for shipping and pick it up in the store. It was actually cheaper shipping to order online and just have it shipped to any address. I was then given the run-around in the store because they cashier did not know how to cancel my order when I just decided to order online. I ended up using another fabric store to get the exact same fabric and it ended up being 1/2 the price, including shipping, even after the 40% off coupon that JoAnn was offering. Will never return to this location. read more

I went to buy a piece of foam padding to replace one that I had ruined by trying to cut it to size with a pair of scissors. I explained to the salesperson that I had tried using scissors and it didn't work. I asked her what I could use instead of scissors and her reply was "Use scissors." Not helpful. read more

I ordered fabric online for pick up in store, in order to use a coupon that was about to expire. When I got to the store to pick up my order, they told me they were unable to fulfill it because they did not have the fabrics in stock. I went to look myself, and found that they had multiple rolls of the fabrics I had ordered. When I asked the associate to honor the 25% off coupon and the sale prices from the day before, she refused. I would have saved a lot of time and money if they had just done their job and looked for the fabric which was not hard to find at all. I will not be coming back to this location because of the lazy and unaccommodating staff. I would never have received this type of service from Michael's. read more

I don't live near a garment district, so I get excited to go to Jo-Ann. It's inspirational to walk among the bolts of fabric, to see how an idea evolves, and be around the color and texture. I get Joann's emails, texts, and postcards, and they've advertised a few Minion fabrics, and a no-sew fleece blanket project - none of which, of course, were in stock last night. I wanted to see this stuff because my Minion-obsessed son has a birthday this week. This is often the case with Joann - the thing you want isn't available, in the store or online. At least in the store, a human MIGHT be able to tell you so. When something isn't in stock online (when it's listed "in stock"), Joann.com just doesn't ship anything. No follow up. You'll anticipate your package, but nothing comes. And you'll wonder if maybe it's the weather, or the long holiday weekend that's holding up arrival. You're reasonable. Eventually you contact them. They tell you, "Oopsie, we ran out of that." And you'll ask, "Why didn't you let me know, so I could look elsewhere?" because now time is tight. And they say, "At least we didn't charge your credit card!" The line at the fabric cutting station: The employee will have a "please kill me now" expression. I believe Corporate treats them no better than sheep, or perhaps button-pushing research monkeys. I'm not the only one who goes to Jo-Ann solely for the fabric and associated sewing notions - you can get other arts and crafts stuff elsewhere, and often at FAR more reasonable prices. Yet, the fabric desk is chronically, woefully understaffed. Jo-Ann has a few aisles of seasonal stuff, but the only time to look is after the season has ended. But, even then, the prices are crazy. This is a tough market right now, and the store is all about DIY, so I can't help but question them for selling Independence Day wreaths for 70 bucks. We are talking twigs (which are free) and a strand of shiny, patriotic stars (a dollar or two?) and some damn wire to bind it together. Even with the very deep, post-holiday discount, the wreath was about $13, which perhaps, with labor - honest, properly paid labor - would be an appropriate price. But it's insulting to see the original price, and know that they're likely relying on near-slave labor; and see dozens of these unpurchased wreaths because people cannot justify the expense, before or after the holiday. On a positive note, a wonderful aspect of Jo-Ann's - and I always forget this, until faced with it at the store: the remnants. There's a lot of crap in there. But sift through. You'll find a yard of desert camo print for your Marine - maybe he needs a pillow? You'll find the Tardis fabric, so you can make some pot holders for your nerdy kitchen. There will be at least one bold, beautiful upholstery fabric that will knock your socks off. And a good smattering of tuile and silky stuff for accents and liners for your other projects. And you'll wander up the register with this armful of treasure and spend less than $12 because remnants are already 50% off, but also, the cashier will inform you, some of the patterns are on sale, and you get 50% off the sale price...and the sale price is never on the remnant's tag. So, you'll leave happy. But it's a hard-earned happy, because like the fabric desk, the cashiers are also victims of corporate-level inanity. You wonder why the F it is so hard to give these people your money. The check out at the Red White and Blue Thrift Store in Hamilton (a sadistic free-for-all) is better than Jo-Ann's. At Jo-Ann's, checking out is like getting lost in a corn maze at Halloween, except instead of being surrounded by corn, you're surrounded by cheap crap you feel compelled to at least consider, and in doing so, you have to let that gaggle of women go ahead of you. It's here, in the Crap Merchandise Maze, I finally found my first Minion item - a t-shirt, with no price tag. There are also hand lotions and soaps, deceptively packaged like Bath & Body Works, that are JO-ANN EXCLUSIVES and ON SALE for 6 for $5, so you think, MAYBE I need these? And while you're mulling it over, more people go ahead of you, and you discover that crap is regularly $1 a piece anyway. So you skip it, but now there are 15 people ahead of you, including that first gaggle of women - a group of 7, with 1 cart, but they all have separate orders. And even then, some of the ladies will want certain items rung up independently. There will be 60 spools of thread in the cart, to be divided up 12 ways. This isn't Jo-Ann's fault. But they don't seem to have a process to cope with it properly. You, like the poor woman at the cutting station, will want to die, when an angelic voice calls out, "next customer please." And, just when you're making a mental note to remove yourself from the Jo-Ann alerts, the cashier tells you that you owe them $11.53, when you were expecting to pay closer to $30. So you'll stay on their lists; but you probably won't go back until after Christmas. read more

No communication for orders. HUGE DELAYS in online order/in store pick up, they don't answer the phone and when they do they act like that have no idea what order you are talking about. I won't be using this location again after I get my order. read more

I have just had a really great experience at this location! I had a complicated fabric order and the ticket was confusing. I had to go back to the fabric cutting counter for clarification and there was some more confusion. I was about to give up when an employee named Dede stepped up, figured out the ticket and even helped me maximize my coupons. She was patient and kind and turned the whole thing around! Dede, you rock!!! read more

Clean store, staff very helpful. I called ahead to see if they had an item I was looking for, they found it and put it aside for me.

Buy online and avoid this terrible chain. They are overpriced and under staffed. There were only 2 workers and about 15 customers trying to get service. They do this to cut costs at the expense of customers and workers alike. It took me 30 minutes to get a single piece of Velcro, and no one helped me find what I needed. This place needs to go out of business. They exploit workers and are unable to provide quality service and overcharge. Again, buy online and put them out of business. read more

Terrible for bakers or cake decorators! This store doesn't even have an aisle for cake supplies. They have an end cap for cake items..and not even a full end cap of supplies. Better stick to the one in Fairless Hills! read more

Really great fabric store. There is a larger one down by the Oxford Valley mall in PA, but this store is more helpful I've found. Great sales on after holiday trinkets too! You can also sign up for educator discounts. read more

TERRIBLE CUSTOMER SERVCE! I haven't gotten friendly help from anyone who works here and I have been countless times. They are always under staffed, always to busy to help customers, and if you ask for help its like your getting in their way. I am always waiting in huge lines at this store...always. Dont go here if you are on a time crunch. Everyone who works there makes it seem like it is the last place they want to be. This is the worst customer service I have gotten from any JoAnn's and its a real shame because I normally love these stores. Just NOT this one!! read more

Great place to go if you need advise.Everyone that I have delt with has been more then eager to help,if they don't have the answer they find some one who does. I just started to sew again after 20 yrs plus so have many questions.I took a course (beginners 101) as a refresher.....Judith was great I learned so much. Super teacher read more

Went into the store recently to purchase a new sewing machine for my 12-year old. Customer service was slow, but steady. No problem. I requested a rep. to assist me in my purchase. So far so good. As she explained some features between machine, she decided to have me read the specs directly from the box. Cool! However, the machines were locked within a cage, so this rep. call the manager to open it. He walked over and with a scowl barked, "If you buy it, you can't bring it back!" Man! Was this guy angry. I asked, "What happens if the machine is defective once I get it home?" His reply, "Box it up and ship it to the manufacturers. They'll fix it!" Then he walked away. The rep was shocked and looked embarrassed. Another customer stated, "That's BS!" I went to American Sew and Vac in Princeton, NJ. After 45 minutes of personal service, left with a machine for my daughter. Received discounts on the machine and other items. My daughter is happy! Except for emergencies, will never shop at Jo-Ann. Preparing a letter for corporate with copy of my receipt from AS&V. read more