My husband and I received an arrangement from Jodi Zimmerman Designs for our wedding anniversary. My mother had sent them as a gift and placed an order with this business on the recommendation of a family member, who also happens to be an established florist. She contacted the florist several days ahead of the desired delivery date, gave a description of what she had in mind, paid for them to be delivered specifically on our anniversary, and was assured delivery wouldn't be a problem. The florist would delivering other flowers that day (including a wedding), and the shop is less than 1 mile from our appartment (same street). Our anniversary came and went and nothing was delivered. A couple days later we did receive an arrangement, much to the surprise of my mother. While the small arrangement was nice, it apparently wasn't quite what my mother had described over the phone. It actually looked like a small table arrangement for a wedding...hmmm. Creative differences/communication aside, my mother was upset about the costs associated with the arrangement--particularly given the delivery fee and the fact that it never arrived on time. Despite some phone calls and emails, my mother never received any further communication from anyone at the company as to what happened. She was completely ignored.
Perhaps the design studio is more considerate of their larger clients? If you are looking for a single arrangement anywhere near the UES, there are plenty of other options. Based on customer service, I wouldn't recommend. read more