This was not the experience I expected. Very disappointed... overcharged and given a jacked up wig. I should have taken a picture to post. Last Friday, I spoke with Jae regarding a custom wig that had a natural look without a alot of hair. She recommended a lace closure,with two and half 12 inch bundles. She priced that wig at $460.00. I gave her a deposit of $ 130.00 and set an appointment for the coming Tues to pick it up. After thinking about it and talking with friends, I called her to say I would like two bundles instead of two and a half and requested the new price since I was using less hair. I was told the price is still $460.00. She claimed she quoted me the price for two bundles not two and a half, a closure and to make the wig. Although I knew she had quoted me for two and a half 12 inch bundles. When I came to pick up the wig I asked for an itemized price. The total bill for two 12 inch bundles, a lace closure and to make the wig came to $420.00, not $460.00 as I had been told several times. The extra $40.00 for the half bundle was still included in the price ,although Jae said it wasn't. I was suppose to pick the wig up on Tues @10:30am, 4 days after I order it, but I received a call 30-40 mins prior to my appt saying she had to reschedule to later, like 5 pm. Feeling like she needed more time to make the wig, I rescheduled the appointment to 10:30 am Wed., the next day. On Wed, Claudia met with me. When I walked in Claudia was still working on the wig. After placing it on my hear it was clear the wig was not finished/rush job because several things were not right and it did not look ANYTHING like the pictures posted on their website. She had to add a band to it because it was too big. The hair on both sides had bumps like a weave with the track laying on fat braids. I was not able to pull the hair back or up without a track sticking out although it was a lace closure. I pointed these things out to Claudia and she attempted to fix them. After her trying to fix it the tracks did not lay flat causing it to stick out, the closure was not bleached as we had discussed when i ordered it and no baby hair was pulled out to cover the lace front. I stated several times that I wanted my hair to look like Claudia's and the pictures posted online(baby hair, flat on the sides). Throughout the time Claudia was trying to fix the unit several people came into the shop to ask questions, purchase items, and had several phone inquires. I have worn weaves and wigs off and on for many years so I knew this wig was not going to look good. It didn't look good sitting in the stylist seat. The wig i was given did not look like any of the ones posted online. ClearIy this WAS NOT worth $460.00. Since there was a person waiting I asked to come back later to the wig could be fixed based on the many issues. She said she would work on the wig and I could come back like 5:30 pm. I just could not see myself spending $460.00 for something that was incomplete/rush job so I called about 20 mins later to say I did not want that wig. I was told ok and I would be contacted within the hour regarding my refund. No one called me so I called Jae the next day to discuss a refund. Jae told me, "Oh Claudia spent a lot of time with you. its not the wig, you arent used to wearing a wig". WHAT???!! She has got to be kidding me. Jae did not want to discuss all the problems with the wig or the fact that within the time I was there how many times Claudia had to stop to attend to someone else. There was no attempt on Jae's part to address any of my valid concerns so I could buy the wig. She wanted to say the problem was me and not that the wig was not properly done. When I disputed her statement and shared my concerns she told me the store policy says no refunds. WOW!!! She knows that she is going to fix that wig and then sell it. read more