I had an outstanding experience working with Tony. From the moment I inquired about a 2024 Ram…read moreProMaster, he went above and beyond. Before I even stepped foot on the lot, he had already sent me the CARFAX report and answered every question I had. When I arrived, Tony took the time to walk me through the vehicle again, making sure I had every opportunity to inspect it inside and out, under the hood, and underneath the van. He encouraged me to take it for a thorough test drive and never made me feel rushed or pressured. Every question I asked was answered honestly and professionally. I explained my payment situation and what I needed for my business, and Tony and his team worked hard to find a solution that fit. Their professionalism, transparency, and customer service exceeded every expectation I had. As the owner of Another Plumber, I rely on dependable vehicles to serve my customers, and I couldn't be happier with this experience. I'll absolutely be purchasing my next work vehicle from Tony and his team. Without a doubt, this was the best vehicle-buying experience I've ever had. In my opinion, they provide the best customer service in all of San Diego. Highly recommended!

A simple, fast, and pressure-free buying experience. I went in planning to just look but the price…read morewas reasonable, the staff vibes we're good, so I bought the car! Couldn't be happier. (yes - this is a copy of my google maps review - I just wanted to post here as well so they'd get more business)

Tried to sign up for their auction service. They tried to charge me $200 to activate my account…read morealong with some sort of ID verification when I have a few friends who had absolutely no hassle with their activations. Avoid this company.

I missed the "pick up" date the day after the San Diego location auction and the next day was a…read moreholiday and the yard was closed. I returned the day after (a Friday) and was told I needed to go to Escondido to pay for a vehicle that was sold and stored in San Diego. This was at 4:00 PM and the Escondido location would be closing in 30 minutes. That was on a Friday. The next possible day to pay for the vehicle was Monday and now there were going to be 5 days of 'storage fees' due at $25/day, adding $125 to the already existing buyer's fees. Altogether, the fees were more than I bid on the vehicle. This is just more bullshit to suck money from unsuspecting individuals who are not familiar with these con artists and thieves. This is the worst customer service I have ever encountered. They are not to be trusted. STAY AWAY!!!

My original review still stands so I will add a bit to it…read more There is more diversity here which is good. More women and races other than Hispanic so I didn't feel any outward hostility like before. The cars are still good if you know how to search for them. They seem more expensive now, most cars go over $1K. The key is in the car but you can't start it. A few people did and it was enough to see if the car is a bucket so take that risk if you dare, they aren't going to kick you out over it. The are only Porta potties there so use the restroom beforehand. Be prepared to pay for your deposit immediately after bidding. If you don't, they will make a big deal about it. Know your limit on a car and stop bidding when you hit it. It makes no sense to overpay. It's best to have 5 well researched cars. The pictures show almost no damage so be prepared. Do your research on the cars. Unlike offerup or Craigslist, you don't have to worry about someone actively concealing some horrible problem. Yes there are plenty of lemons being sold, you see them on the side of the road, but I've gotten 3 cars here and all have minimal problems.

We donated a non-operational Chevy S-10 truck to a non-profit organization, and they have a…read morepartnership with Otay Auto Auctions for towing away donated vehicles & auctioning them off, with proceeds benefiting the non-profit organization & a tax deduction for the donor. Here's a summary of how things proceeded- Saturday pick up scheduled via phone confirmation. I let the employee at Otay Auto Auctions know we wanted this taken care of ASAP. When Saturday afternoon rolled around, we didn't have an update. I called to confirm pickup, only to be told the driver was busy/not available. No call from them, letting me know. I had to call to find this out. I arranged a pickup for the following Tuesday 1pm - 4pm. Not wanting the same outcome as before, I called Monday to confirm Tuesday pickup and make sure everything would be set. Tuesday, didn't hear anything from Otay Auto Actions, again. Called around 2pm, and was told tow truck broke down, and they need a couple hours to see if another flat bed tow truck driver would be available. No courtesy call from them, for the second time. I informed the employee if this matter wasn't taken care of that day, I'd cancel & seek another towing company. Otay Auto Auctions called me, informing me pickup would arrive 5pm - 7pm. Once the tow truck operator arrived, it was a pleasant experience. He had all the necessary paperwork to sign, and even though the S-10 had flat tires, with a little help from me, it was loaded on the flat bed, and was off on it's way. Only memories of driving it in my possession. Otay Auto Auctions refused to notify me of pickup delays, causing loss of time. It's a simple matter of calling/texting, and a matter of good customer service. If I were to donate another vehicle, I would choose not to deal with Otay Auto Auctions. Don't recommend.

Settle in for this one…read more We set an appointment to pick up our car. Get there and PEDRO tells us okay I just need to grab the plate, take pictures, and I'll bring it out. That alone took 30 minutes. After searching the car that had close to nothing already in it since we had taken all personal items except what the lot needed: our registration and our license plate. After searching the empty car for 10 minutes we head back inside and tell them we are missing our license plate. PEDRO then says they will go look for it. 30 minutes go by. We now ask AURA, another worker, what is going on and if anyone is looking for the plate she advises us that she'll go ask the manager in which to our surprise NO ONE WAS LOOKING FOR THE PLATE. So now after ANOTHER 20 MINUTES. I asked PEDRO if they needed help finding the plate since it seems they are either low staffed or incompetent in keeping documents together. He then straight up says "we may have lost your plate" . After another 30 minutes of them "SEARCHING" for the plate we give up and give in our information in case they "find it". So we go outside and sit in our other car as we are trying to figure out how to drive the car we picked up home, they have one of their forklift drivers come out and ATTEMPT TO OPEN OUR CAR WITH AN EXTERNAL BATTERY TO LOOK FOR THE LICENSE PLATE. We walk up and ask them what they are doing they say "looking for the plate" and our response is "without telling us after we already picked up the car? We are sitting right there with the key to the car." The driver just says "oh" and proceeds to look in the car again for the PLATE THAT WASNT THERE!!! At this point I'm LIVID. You clearly lost the plate and NEVER communicated that you did or were even in need to look for it. The VERY FIRST THING PEDRO SAID was that he need to grab the LICENSE PLATE before getting the car. After driving home, we had recently moved and needed the registration to the car to register it for our parking lot. Just take a huge guess as to where the last place the registration was seen? AT COPART. So not only do they have my plate but now also my registration. GOD FORBID I HAD GOTTEN PULLED OVER DRIVING HOME!!!! This place sucks, the employees suck even more. NEVER SEND YOUR CAR HERE OR LET USAA SEND IT HERE EITHER!!!

Tried purchasing a truck to fix up but they didn't tell me I needed a broker, 18 wheeler to ship…read moresaid car to the broker and pay lot fees and travel fees till after I paid for the day pass, then had me wait for 30 minutes before another worker told me that inspections of auctioned cars was over and I needed to go turn in my vest, worst fuckin place to even look for a cheap car

DO NOT BUY A CAR FROM THIS PLACE, YOU ARE WARNED. They sell bad vehicle with alot of issues. They…read moredont tell you about them. The people are awful to work with. Hope this place goes out of business

We recently donated a car to KPBS, and Express Auto Auction handled the transaction. Communication…read morewith them was excellent, by email, telephone and text. Within two business days of making the donation online with KPBS, I had an appointment with Express Auto Auction to pick up the car for the next morning. The driver called me within the pick-up window and arrived 15 minutes later. We exchanged paperwork, I gave him the keys, and off the car went on the carrier. Overall, i was extremely pleased with this experience with Express Auto Auction.

Great experience with Mike! We love our truck and would definitely buy from here again in the…read morefuture! Thanks Mike for taking such good care of us

Be very careful with the cars at this dealership. They specialize in cars that have been salvaged…read moreand they are not transparent on this issue. Watch for the salvage titles!

Excellent work from the entire crew. The 4 gentleman called 15 min ahead as promised. They were…read moreable to safely remove all the furniture and artwork we had told them we were donating, in a matter of 10 minutes or so. They were well-mannered and polite. They used flat carpeted wheelie trucks and dollies to move the heavy stuff. Their truck fit in our apartment complex parking lot with space for others to drive around. It is a free pickup with company permission to enter the residence. That was most appreciated. If I ever need their services again - this is who I will call.

Wanted to donate my car to Father Joe's but ran into a very rude receptionist that made it an…read moreunpleasant experience trying to schedule the receipt of our vehicle. My Dad is 88 and has difficulty with memory and mobility. Their emotional IQ was so poor. I explained the difficulties with him answering the phone and participating in the transaction and they didn't care. Can you believe it? I took my donation elsewhere.

A friend referred me to Carpair. I liked working with Britt…read more My car sold within one day. Britt told me the price and I asked for a little higher price. She successfully negotiated for the price I wanted since my car was in high demand due to its' great gas mileage. Carpair is the only place I will go to buy or sell a car. An employee came to my home and did a diagnostic test and took photos of my car. This was so much better than trying to sell my car myself. Carpair paid for the Uber home after I dropped off my car at the car dealer. Thank you Britt!

Absolutely AMAZING experience. From start to beginning honest up front talk. No hidden agenda. My…read morecar was sold within 24 hours for the price I wanted. Wirth every penny. Great communication and Extremely Fair with everything. I am never trading in or buying another car without consulting with her ever again.