My original review still stands so I will add a bit to it…read more There is more diversity here which is good. More women and races other than Hispanic so I didn't feel any outward hostility like before. The cars are still good if you know how to search for them. They seem more expensive now, most cars go over $1K. The key is in the car but you can't start it. A few people did and it was enough to see if the car is a bucket so take that risk if you dare, they aren't going to kick you out over it. The are only Porta potties there so use the restroom beforehand. Be prepared to pay for your deposit immediately after bidding. If you don't, they will make a big deal about it. Know your limit on a car and stop bidding when you hit it. It makes no sense to overpay. It's best to have 5 well researched cars. The pictures show almost no damage so be prepared. Do your research on the cars. Unlike offerup or Craigslist, you don't have to worry about someone actively concealing some horrible problem. Yes there are plenty of lemons being sold, you see them on the side of the road, but I've gotten 3 cars here and all have minimal problems.

We donated a non-operational Chevy S-10 truck to a non-profit organization, and they have a…read morepartnership with Otay Auto Auctions for towing away donated vehicles & auctioning them off, with proceeds benefiting the non-profit organization & a tax deduction for the donor. Here's a summary of how things proceeded- Saturday pick up scheduled via phone confirmation. I let the employee at Otay Auto Auctions know we wanted this taken care of ASAP. When Saturday afternoon rolled around, we didn't have an update. I called to confirm pickup, only to be told the driver was busy/not available. No call from them, letting me know. I had to call to find this out. I arranged a pickup for the following Tuesday 1pm - 4pm. Not wanting the same outcome as before, I called Monday to confirm Tuesday pickup and make sure everything would be set. Tuesday, didn't hear anything from Otay Auto Actions, again. Called around 2pm, and was told tow truck broke down, and they need a couple hours to see if another flat bed tow truck driver would be available. No courtesy call from them, for the second time. I informed the employee if this matter wasn't taken care of that day, I'd cancel & seek another towing company. Otay Auto Auctions called me, informing me pickup would arrive 5pm - 7pm. Once the tow truck operator arrived, it was a pleasant experience. He had all the necessary paperwork to sign, and even though the S-10 had flat tires, with a little help from me, it was loaded on the flat bed, and was off on it's way. Only memories of driving it in my possession. Otay Auto Auctions refused to notify me of pickup delays, causing loss of time. It's a simple matter of calling/texting, and a matter of good customer service. If I were to donate another vehicle, I would choose not to deal with Otay Auto Auctions. Don't recommend.

I've bought several cars from here. Sad truth is u take ur chances at this business. I bought one…read morevehicle and soon as I drove it out the gate I had the thought to look under the hood. Good thing I did. The engine was running but I couldn't see anything moving! Nothing! I realized the main pulley was broke so no belt movement. That blew me away as I had never seen that before. How could the engine be running as im hearing it clearly but there is no visible movement??? So, I couldn't even drive it home bcos if the belts aren't moving the water pump is not pumping and it would overheat in a few blocks. So I had to get it towed and the mechanic told me I was looking at a bill of approx 3800 dollars. I didn't pay but 800 dollars for the car. Do u think I got any money back? Hell no! I was screwed. Brownfield screws people every week. One guy came in the yard with a pistol to get his $ back but he just ended up in jail. I don't condone his behavior but I certainly understand. And this is just one of my experiences with these hoodlums and thieves. ​

well i too have had a bad experience. bidding online requires a deposit of 500, so i did that after…read moreyou win and pay for car you then can reques t a withdrawal of your 500. it has been over a month that i put in my withdrawal and it still says pending. i call auction and they told me that they would contact ip or it couldnt get that. it has been another week. still pending!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Next whom they use for online bidding doesnt have any contact info, says 24/7 support but no way to reach them

A friend referred me to Carpair. I liked working with Britt…read more My car sold within one day. Britt told me the price and I asked for a little higher price. She successfully negotiated for the price I wanted since my car was in high demand due to its' great gas mileage. Carpair is the only place I will go to buy or sell a car. An employee came to my home and did a diagnostic test and took photos of my car. This was so much better than trying to sell my car myself. Carpair paid for the Uber home after I dropped off my car at the car dealer. Thank you Britt!

Absolutely AMAZING experience. From start to beginning honest up front talk. No hidden agenda. My…read morecar was sold within 24 hours for the price I wanted. Wirth every penny. Great communication and Extremely Fair with everything. I am never trading in or buying another car without consulting with her ever again.

Had a situation with a misunderstanding of a car I bought. I talked to the boss the next day and he…read moretook care of everything and I was refunded and will be back soon.

This review is for those considering selling a vehicle to a Kardona buyer. I have no experience…read morebuying from their auction. Summary: The buyer I interacted with utilized unprofessional sales tactics and took advantage of my lack of experience with the car salvaging industry. I understand the need to operate profitably but this seller simply lacks integrity. He does not deserve your business. I'm sharing the lessons I learned here so others can prevent sleazy buyers from taking advantage of them. In October 2020, our 2008 Subaru stopped working (radiator issue). Due to the age of the car, we did not want to hire a mechanic to repair the vehicle. So I began looking online for how to scrap old cars. There were two main options advertised online for people in our situation. The first was to donate the vehicle to charities who will either repair and giveaway the car or sell it for scraps to raise money. The second was to sell to "cash for cars" type of companies; most of which claimed the car should be worth at least $500. We found the Kardona buyer through the 2nd option. During the interaction, the buyer seemed like a respectful person. Negotiated hard but was still friendly. I knew he was negotiating aggressively, but since I wanted to get rid of the car fast, I was willing to undersell a little. I wanted $500 based on my online research. He used sleazy curbside negotiation tactics and lies to try convince me the car was worth only a few hundred dollars. When I told him I wasn't willing to sell that low and I wanted to contact a few other companies for quotes, he made up some lie about how all the buyers are tracked with GPS and any other buyer that comes out will see that we already spoke to someone and therefore not offer us a higher offer. He also stated that the car would not be repaired and would be sold for parts. This last statement was the ONLY reason I settled for his lowball $350 offer. I didn't believe his sales lies BUT as I explained to him, I had just renewed the vehicle registration early ($150) and would be entitled to a refund from the DMV since the new registration period hadn't started and if the car was scrapped. In my mind, his low-ball offer plus the money I could recoup from the DMV would satisfy us. The DMV refund process takes a while. I applied the same night I sold the vehicle to Kardona, but it was only a few weeks ago that I was informed by the DMV that I will not receive my $150 refund because the car was NOT scrapped for parts. According to the DMV, the car had been sold twice since I sold it. If you are in a situation where you need to get rid of an old vehicle conveniently and would like a reasonable offer (not the highest but also not offensively low), I recommend contacting the following instead of Kardona: 1. Local junkyards (iPull-uPull type businesses) 2. Webuycars.com (affiliated with CoParts (the company insurance company sell salvage cards to) and will give you a reasonable quote without needing to meet in person.) 3. Contact the different "cash for cars" type companies, obtain quotes and use them to compete against one another. Many will try to use "curbside negotiation" tactics to pressure you into selling without shopping around (similar to the Kardona buyer's tactics). Hold your ground and insist you only want quotes for now. My 2008 Honda was totaled in a car accident in March 2021 and I was able to sell it for $750 (still a low offer but reasonable for how much time I was willing to spend on selling it; insurance company's salvage value estimate was $950.) I learned through this process that most the "cash for cars" type companies operate with or under CoParts. You can browse CoParts auction site to see what price range they will be able to sell your vehicle for and use that to set a fair and realistic negotiation price. Don't ever let a car buyer convince you that your vehicle is only worth $500 or less. PURE LIES but happens all the time. If my totaled 2008 Honda could sell for at least $750, the 2008 Subaru with minor damage definitely should have been worth more.

hasn't turned in the title to the car I bought cash more than 65 days ago. Said title would be…read moredelivered last week then said it was "delivered" to the wrong place and gave a "fake" tracking number. Still dont know what's going on, won't respond or give any clarity. Reported to DMV to investigate and help retrieve title. absolutely ridiculous.

Avoid this car auction business. They make cars seem like they are working fine when in fact,…read morethey're not working at all. I helped my friend Rubi buy a 2015 car that was "Greenlight" and "Runs and Drives." It badly overheated after driving 9 miles. I took it to a reliable third-party mechanic who informed me that it needs over $9,000 in repairs to run, pass a smog test, and get registered. The brand dealer quoted me $10,000 for the same repairs. The used car purchase price was $8,000. We attempted to return the car and requested a refund, but they denied our request. Run as far away as fast as possible from this dishonest and unethical business. If you want to take this business to San Diego Small Claims Court (https://www.sdcourt.ca.gov/sdcourt/smallclaims2), the official fictitious business name is Johnny Cash Auto Auction. The registrant's name is JSC Global Group Enterprise Inc. So, on your court form SC-100 (https://www.sdcourt.ca.gov/sites/default/files/sdcourt/generalinformation/forms/smallclaimsforms/sc100.pdf), you write the defendant as JSC Global Group Enterprise Inc., DBA Johnny Cash Auto Auction. The agent authorized for service is Jonathon Scott Chavez, 201 E Emerson Street, Chula Vista, CA 91911. You can do personal or substitute service at the DBA address: 1703 Cactus Road, San Diego, CA 92154

Settle in for this one…read more We set an appointment to pick up our car. Get there and PEDRO tells us okay I just need to grab the plate, take pictures, and I'll bring it out. That alone took 30 minutes. After searching the car that had close to nothing already in it since we had taken all personal items except what the lot needed: our registration and our license plate. After searching the empty car for 10 minutes we head back inside and tell them we are missing our license plate. PEDRO then says they will go look for it. 30 minutes go by. We now ask AURA, another worker, what is going on and if anyone is looking for the plate she advises us that she'll go ask the manager in which to our surprise NO ONE WAS LOOKING FOR THE PLATE. So now after ANOTHER 20 MINUTES. I asked PEDRO if they needed help finding the plate since it seems they are either low staffed or incompetent in keeping documents together. He then straight up says "we may have lost your plate" . After another 30 minutes of them "SEARCHING" for the plate we give up and give in our information in case they "find it". So we go outside and sit in our other car as we are trying to figure out how to drive the car we picked up home, they have one of their forklift drivers come out and ATTEMPT TO OPEN OUR CAR WITH AN EXTERNAL BATTERY TO LOOK FOR THE LICENSE PLATE. We walk up and ask them what they are doing they say "looking for the plate" and our response is "without telling us after we already picked up the car? We are sitting right there with the key to the car." The driver just says "oh" and proceeds to look in the car again for the PLATE THAT WASNT THERE!!! At this point I'm LIVID. You clearly lost the plate and NEVER communicated that you did or were even in need to look for it. The VERY FIRST THING PEDRO SAID was that he need to grab the LICENSE PLATE before getting the car. After driving home, we had recently moved and needed the registration to the car to register it for our parking lot. Just take a huge guess as to where the last place the registration was seen? AT COPART. So not only do they have my plate but now also my registration. GOD FORBID I HAD GOTTEN PULLED OVER DRIVING HOME!!!! This place sucks, the employees suck even more. NEVER SEND YOUR CAR HERE OR LET USAA SEND IT HERE EITHER!!!

Tried purchasing a truck to fix up but they didn't tell me I needed a broker, 18 wheeler to ship…read moresaid car to the broker and pay lot fees and travel fees till after I paid for the day pass, then had me wait for 30 minutes before another worker told me that inspections of auctioned cars was over and I needed to go turn in my vest, worst fuckin place to even look for a cheap car

Took over 20 phone calls over 3 days to get someone to answer the phone. Did not get my car in the…read moresale and had to wait another week. Sell fee was very high and charged me for a detail, I drove the car to the auction from my detail shop! It was extremely clean and did not need a detail. Service at the front desk is awful! I will never use this auction again, no wonder this auction has only a couple of hundred cars a week! It once had 2,000 plus a week.

this company is the worst, manheim beats them everytime in every area of the auction business…read more everytime I have to interact with them I regret it. I know lots of transporters who refuse to go to adesa anymore to pick up cars due to all of the problems locating cars