I had to call American Alliance today and was helped by a young lady by the name of Margarita. She…read morewas helpful, understanding, informative and knowledgeable. I am glad that I connected with her because it was about a car accident and I was understandably upset. She was very kind and helpful. Please tell her she did an excellent job today. I am sure she does every day! Linda

Absolute garbage company. I was rear ended by one of their customers and keep getting a different…read morestory every time I call about my claim. Any insurance company like this deserves to be taken down! Horrible ratings across all platforms. Trash insurance company - info: Corporate Home on DOI: 8755 West Higgins Road, Suite 801, Chicago, IL 60631 Address listed on google: 911 E Touhy Ave, Des Plaines, IL 60018 ****AKA Speedway Gas Station***** https://insurance.illinois.gov/applications/RegEntPortal/ViewEntityDetails.aspx?en=981848&s=Active&t=INS ABC News investigates - https://abc7chicago.com/post/plainfield-portage-park-chicago-car-crash-victims-say-standard-auto-insurance-companies-are-lowballing/15929363/

very knowledgeable and great customer service skills The representative understood my needs and…read morehelp me to find the best insurance quote

Michelle Cruz was professional, kind and understanding, she has excellent communication skills, the…read morequality of her making sure you understand everything she explained.

Very professional service. Kind and understanding office staff. Truly recommending for all…read moreinsurance needs ! Convenient parking and bilingual assistance

I came to get auto insurance for my daughter since she is a new driver and the employee was very…read morepatient with us in explaining the different types of auto insurance we can get. She gave us a good quote on full coverage which included many discounts like good student, clean record and part time driver. The office was big and nice with a waiting area. She also gave us little State-farm water bottles while we were there. The process was fairly quick and easy. Recommend this office. They are friendly and very helpful and it's a multi lingual office. They speak Spanish and Polish which is always a plus.

The company they actually work under is American Casualty Co and it has over 500 one-star reviews…read moreon google(had i known this i would not have purchased a policy from them.) American Auto Insurance is a scam and the reviews on that website are fraudulent. I was in an accident on March 10, 2025 and it is now April 15th, 2025 and my claim is still "pending." I have given them EVERYTHING they have requested from me regarding my claim. They have no upper management office and only conduct business through mailed letters and emails that take 5-7 business days to respond. This has got to be the absolute worst car insurance company I have ever came across. If you're thinking about purchasing a policy through them I highly suggest you do your research!

DON'T ever give them your phone number. No matter what you say or what unsubscribing you do - they…read morewill never ever stop calling. I've never been harassed more by any other place. And their prices suck compared to my insurance

we will want to compliment ,Chris Collins, Britany,and all your staff for every time a visit and…read morephone call, professional kind,courteous, customer service with a million thanks.

We had a fraud on our auto payment method and the number was changed. Instead of calling us or…read morecontacting us in any way, we got an auto cancelation warning. After 14 years of using him as an agent and always paying on time there was not a single indication of a person being on the other end. I was frustrated when we totaled our car out of state and they did not help us in any way, but I was talked out of changing agents at that time. I wish I had so he hadn't gotten our money all these years. The purpose of an agent is to help you and this group absolutely does NOT. Find someone better.

Good Day, Everyone!I'd like to share the amazing experience…read morewe had yesterday with Agent Leslie at State Farm. From the very first greeting, I knew we were in the right place. Leslie was warm, patient, and incredibly thorough. She took the time to explain every aspect of insurance--Auto, Life, Homeowners, and Renters--and made sure we truly understood the differences and options available to us. I've been with State Farm since high school, and now as a wife, mother, and grandmother, I can say that State Farm has always felt like family. About a year ago, due to financial changes, we switched to another insurance company--but during that time, we never felt the care and personal connection we were used to. It just wasn't the same. Meeting Leslie reminded us of why we trusted State Farm for so many years. She not only welcomed us back but also made the process smooth and stress-free. She brought back that genuine "good neighbor" feeling that State Farm is known for. Thank you, Leslie, for your patience, professionalism, and kindness. You've truly made us feel at home again with State Farm! And like you said - call or text me any time - just like FAMILY!!!!!!

Having had bad insurance experiences in the past, I can't stress enough how nice it is when you put…read moreeverything in the hands of someone you can completely trust to look out for you. Erica is simply the best there is. I hope I'm all caught up on things I need to insure for a little while, but if I ever am not, she's the first and last person I'd call.

Don't be fooled by the catchy jingle! I needed to file a claim and spent over an hour and a half on…read morehold. Once the representative answered, I asked what took so long for someone to answer they stated that most of their staff was at lunch. I asked to speak to a supervisor and they hung up on me. The process of filing a claim and the unbelievably rude response and service are enough reasons NOT to use this company.

Used their services for 5+ years. The lack of a real login on their website always made things…read moreinconvenient needing to contact them directly to get proof of insurance instead of just downloading myself like any other provider. Cancelling is a frustrating process, I called and was told I need to send an email, and after sending the email I was told I need to send a document with my signature on it. Never again, would recommend any other like Geico, Progressive, State Farm, Allstate, even Lemonade.

I was about to go into to this place to get a quote and thank GOD I didn't! This woman walks into…read moreher office with a dog, no mask and coughing everywhere. I thought she was a client but she works here. Absolutely no respect to any potential clients, jus no!

Marianne is the best Insurance agent I have had the pleasure of dealing with. She set us up so…read morequickly, and made sure to let us know about all of the discounts and promotions available. She has always been available by phone at any time of day. I couldn't recommend her enough!

My mother's parked car was hit by an uninsured driver. My mom is insured through Unique. Unlike…read moresome of the comments here, my mother has a great driving record, but InsureOne transferred her policy. It was a rocky start with this company. The office was closed on the weekend (the incident happened on Saturday morning) and my mom waited on hold for over an hour to get someone on the phone to get a claim number. However, after some prodding via email by myself to both her adjuster, the adjuster's manager, the president and the communications manager of the Unique's holding company (Producers National), my mom's claim was handled within a month of the incident. Albeit not the fastest claim turnaround time, but nothing like what the other people have been through in terms of getting in contact with their adjusters. My mother's adjuster was responsive to both my mother and I and she also approved a supplemental claim from the auto body shop (which we chose and was luckily less than two blocks from where we lived). I think the deterrents are the claims office being closed on the weekends, rental cars not being covered, and long wait times on the phone. I can't say this was the best experience with an insurance company, but I am thankful I was able to get in touch with people who took care of the claim and got my mom back in her car.

This is absolutely one of the worst insurance companies; they steal people's money and deny them…read morethe coverage they are entitled to. There is a person named Dennis who speaks rudely to customers and even hung up on me. I advise you not to deal with this company.

Karol is super knowledgeable about all aspects of insurance. He is honest, ethical with…read moreoutstanding service and response time. Thank you!

Alan is great, helpful to answer any questions and concerns. He will shop around and get you best…read moredeal that fits your needs. Thanks for all your help!