We had an alright experience here. Car salesmen usuals but they didn't talk too much and weren't overly pushy. We enjoy our car so far

Dear General Manager, I am writing to formally express my extreme disappointment regarding our recent purchase of a Kona Limited at Joe Cooper Hyundai in Midwest City. While our salesperson provided excellent service, our experience with your finance representative was deceptive and highly unacceptable. During our meeting, I repeatedly declined the optional spray-on protectant package. The finance representative then asked my wife if she would consider the package if the monthly payment remained the same. Before I could clarify the financial implications, he stated that these additions were actually included with the Kona Limited trim at no extra charge. Relying on his verbal confirmation, we finalized the paperwork. Because he quickly scrolled through documents on his tablet without allowing us to read them, we only discovered an unauthorized $4,400 charge for these items after receiving our loan paperwork from Tinker Federal. I returned to the dealership to address this with management. Although a manager reviewed the session recording with me and promised that leadership would follow up with a resolution, I have received no call back. The high pressure and deceptive sales tactics and failure to follow up are unacceptable. I request an immediate review of this matter and a prompt response regarding how this unauthorized $4,400 charge will be resolved. Sincerely, Keith Finch read more

Watch out for hidden fees in your service bill that they fail to mention. They claim every dealer has these fees. But I sure don't see them on my receipts from Edmond Hyundai. Would not recommend going here. read more

Horrible experience! If you don't have 700+ credit score they treat you like 2nd class citizens! I was told numerous times we were approved! Then told today they couldn't help us! Tito has horrible communication skills and talks out of both sides of his mouth! DON'T WASTE YOUR TIME! read more

I've had multiple experiences at this dealership, and unfortunately, the customer service is consistently poor. In particular, the service advisor Bobby has a very unpleasant attitude. Every time I visit, he is rude and dismissive, both in person and over the phone. One time I called for information and he answered while I had the phone on speaker -- the people around me were shocked at how unprofessional he was. Management is aware of this behavior, but little is done to address it, which suggests customer service is not a priority. The dealership also struggles with accurately identifying and fixing car issues, which may be due to inexperienced techs or poor processes. I would caution other customers to consider this before choosing this dealership. read more

Overall our experience here buying a new car was very good. I say that because I have never liked the overall experience of buying a car. However, two people at this business stand out and made our process much simpler than it could have been. Ace Thomsen, a sales associate, is a trustworthy, ethical salesman and the principal reason we ended up buying our college student the 2025 Hyundai Elantra we purchased here. OKC Metro has options for Hyundai buyers and, this being our first Hyundai and our 7th family car, we went into this transaction ready to move away from Hyundai at the first sign of 'bad blood' or an unworthy car. Our college freshman lives and studies out of state but comes home on a pretty regular basis, so finding a trustworthy, IIHS highway-safe validated small sedan with good long-term reliability and easy maintenance was crucial. When we made an appointment to test drive a car at Cooper, Ace was our first helper and listened, tailored his approach to what we needed, and maintained a professional, respectful relationship with us throughout. It was clear Ace was ready to listen and work to find the best final deal. The finance specialist, Joel, was very pleasant and helpful and followed what we did and didn't want with the transaction without pushing us on anything. Long story short - Ace and Joel came through for us and we are very satisfied with what our college student has now. Ace is the reason we bought this car at this dealership, simple as that. In car-buying especially, the trustworthy, straightforward path is best. read more

BUYER BEWARE, especially ELDERS! I purchased a car at Joe Cooper Hyundai. My family purchased several cars from this location and I sent several referrals BUT it use to be David Stanley Chevrolet. I didn't realize this until I got there the phone number still comes up as David Stanley. I found a car with Salesperson Rhonda. She brought in a guy named Brian to negotiate. He made promises to me in order to get the car deal. I told him upfront that in order to purchase a car I would have to negotiate the registration fees as in Okla. it could not be part of the sale of the car. He left the table came back and said, if we pay half the cost of the registration do we have a car deal? Rhonda was there, she heard it! I agreed. He said, the check will be included with my registration papers that would be mailed to me. Brian took my tags off my trade-in and put them onto the purchased vehicle. The tags expired January 31, 2026. Time passed and I still had not received the check for the tags from Joe Cooper Hyundai. I reached out to the finance guy. He helped as much as he could with receiving my registration papers but NO CHECK! He told me someone named Blake would give me a call regarding the check I never received. I asked to speak with (Brian), he no longer works there. Weeks passed and I did not receive a call from Blake. I called the finance guy and he told me he would send another message. I finally went on their website and requested a meeting with the Owner. I was told "The Owner doesn't have time to be bothered". 2 min. later, I received a call from Blake. He said, he was NOT going to honor the agreement, too much time had passed. I am devastated! I was lied to and taken advantage of. Joe Cooper says on his website how honest, fair and reliable they are, that's a LIE! Blake did not care to investigate or make it right. I am not giving up, I'm posting my experience on EVERY complaint site that I can so this doesn't happen to anyone else! JOE COOPER IS NOT TO BE TRUSTED. I wish I had looked at their reviews before I purchased a car from them! read more

Went for oil change and they were to change my oil and filter and rotate my tires. They didnt rotate tires yet says on final paper work they did. Told service advisor about it before i left. Said Service manager was to call yet never did. read more

Curtis your salesman was the nicest and very informative about my car. I'm very happy with my purchase. I will Refer my friends to him when they are ready.​ read more

Had the car we wanted but pricing was not transparent with lots of numbers thrown about. Would not return.

Moses was very helpful and professional he made buying a car simple and easy I really appreciate all his help

I had bought a Certified Pre-owned Truck that had brand new tires that were wearing after less than 1000 miles. I brought the truck into to get serviced on 27 Feb 2025 under the 3 month 3000 mile warranty and also had road shield tire protection coverage as well. Anyways I was told at the dealership from Shaun's boss that they would be covered and schedule an appointment for alignment and tire balance for Monday, 3 Mar 2025. I got in contact with Shaun on that Monday and he said I would need to take care of that on my own. I would have not been as disappointed but was told at the dealership that not to worry that it would be covered since I just bought the truck and said he would approve this when I talked to him last. Just very disappointing because I waisted a day of my time also, I could have already had my truck up and running correctly if I wasn't told that it would be taken care on Monday. read more