I just had a series of unavoidable issues hit at one time. I drove straight to the dealership and within minutes these guys had taken what was a horrible day to an awesome experience. I can't thank them enough for their prompt and professional help and I would give this dealership a six or seven star if I could! read more

Honestly this dealership picks and chooses who they want to give good service to. I had gotten my car serviced here a couple of times and they take so long to do anything. I have it there right now and I was supposed to hear back on it yesterday about what's going on and they still don't know what's wrong and are just leaving my car parked there and not checking it. This is my third time giving them a chance to prove me wrong and they keep showing me why they don't do their jobs rights idk if it's because I'm a poc or something because everyone else gets the best service based on these reviews I've seen on here. I'm extremely fed up that they made me pay $600 for a "broken bearing when it wasn't that at all and now it's back there just sitting pretty while they decide if it's worth checking it or not. And on TOP of that they gave me my car back without testing driving it to see if the sounds it was making was fixed or not. Whatever the damage is I'm not going to pay another penny to fix the problem when they made me spend $1137 on something that wasn't broken!! Don't buy a car here or better yet don't service your car here. And on top of that they lied about my warranty once and that was a whole process that should've happened at all! read more

The service here was great! Dale was very helpful and let us look around with no pressure. I went to several lots to look and ultimately came back to this one because of how nice they were. I ended up with a 2025 Mazda Cx50 and I couldn't be happier! Made switching over to a mom car way less painful! read more

Bob Moore Mazda - Mazda red is the best red!! - Car Dealers Near Me - Oklahoma City, Oklahoma

Outstanding service from Michael, Franklin, and the rest of the team. Thanks for taking care of us! read more

Bob Moore Mazda - Mazda CX-30 - Car Dealers Near Me - Oklahoma City, Oklahoma

Michael at Mazda was so helpful in helping us decide on a vehicle! His knowledge was top tier! Thank you so much for a great buying experience! I highly recommend Bob Moore Mazda in Edmond! read more

Unless you enjoy old school sales tactics do yourself a favor and check out Nelson MAzda in Norman. No hassle, upfront pricing. Just bought a new cx5 and saved almost $1,000 for the identical car. If you are thinking about bob Moores zero percent/60 month financing read the fine print...they charge $17.97 per 1K financed. So 30k borrowed means 60 payments at $540 or 32,400 total. So you actually are paying $2400 instead of zero $$$. Very deceptive. Nelsons is a true simple interest loan. read more

This has been the most frustrating experience ever. I bought my vehicle on Feb.24th 2024. Thought everything was great. Drove the car for 10 days,thankfully, no accident because the dealership gave me a different vin numbered car. Had to bring that car back and get the correct vin numbered car. The tax and licensing were to be rolled into the loan. I still have not received the check to license my new vehicle. Every time I call to inquire about the check, I get the run around. Let me get my manager, we're working on it, or we'll call you back. In which I get no call back. I will not be referring anyone to this dealership! It is very unprofessional and not reliable. Lee Alf read more

After studying reviews of the latest hybrids, we decided to visit Bob Moore Mazda to learn more about the features and benefits. Mark Zachery greeted us and gave a great first hand experience with his CX-90 PHEV. Since we didn't need the 3rd row seat, we opted to test drive the CX-70 instead. After considering the other options, we returned to Bob Moore to complete the purchase. The staff was able to locate the model in the color that we preferred in Arlington. Overall, this is the best buying experience that we have ever had. read more

My salesperson was Mark Zachery, he was very helpful through the entire process. Had a wonderful experience and I would be glad to recommend this dealership to anyone. As good of an experience as I've had purchasing a new vehicle. read more

Bob Moore Mazda - Car Dealers Near Me - Oklahoma City, Oklahoma

Everyone is very friendly , very helpful and efficient, I never had to wait very long , I will not go anywhere else to have my oil changed!

I highly recommend Bob Moore Mazda! This dealership has a great team that will go above and beyond to meet your needs. Going car shopping can be stressful but these guys made us feel comfortable, well-informed, and well taken care of. I have to give a special shout out to Jacqari, Phillip, and Justin. Jacqari did a great job finding vehicles in our budget that my fiancé and I love. He made himself available to us this past week with multiple in-person meetings and test drives. Jacqari was friendly, patient, and supportive throughout the whole process and we really appreciated that. Justin helped us tremendously with financing and paperwork (he is a pro at what he does). This was my fiancé and I's first purchase, and we didn't know much about financing (which made us very nervous). Justin took the time to explain the whole process and worked hard to get us into our new Mazda's. Both of these guys stayed late two nights in a row to work around our work schedules. Phillip is the manager and he was also fantastic through the whole process. Thank you Bob Moore Mazda!! read more

Bob Moore Mazda - Mazda6 and Mazda CX-5 from Bob Moore Mazda - Car Dealers Near Me - Oklahoma City, Oklahoma

I bought a CX-50 turbo from this dealer through the Costco car buying program and feel I did not get the Costco discount so Costco has requested the dealer invoice for my car and they are not supplying it to them and it's been sitting over a month since I purchased the vehicle also the estimated fuel mileage is supposed to be between 23-29mpg and I'm not getting any where close to that I took it on a trip to Arizona from Oklahoma and overall I got about 20mpg using cruise control 80% of the trip... read more

I highly recommend Michael Sanchez to help you out with your next purchase. He was very helpful and went above and beyond!

Beware if you're a female coming to this shop! Scam central. So I was told that rotors on a car that had been in storage were "warped", which is a pricey job. When asking how it was possible for the rotors to warp while in storage (not being driven), they very slowly explained to me how when "driving and breaking, the rotors heat up and warp....." so how could this occur if the car isn't being driven? Ugh. AVOID. read more

I just recently got a CX-90 PHEV Premium I love this car! W hile they didn't budge from the online price at all. We had a good experience and everyone seemed very polite! We had Melanie as our salesman, she was great and still great the week after about responding very promptly! She has been very flexible, which as a medical professional it has been extremely appreciated! So definitely shout out to Melanie! I have experience with the service department with my previous cx-30 can't say to many good things for them, between not receiving updates on vehicle status and then not giving very detailed information on what the issue was or why it arose in the first place. Again not a bad service department but lacking in communication, punctuation. I do wish they did what Nelson Mazda service does where the service tech records a detailed walk through inspection, or of the issue they fixed then sends you a text message link so you can watch the video! read more

Bob Moore Mazda - Mazda CX-90 - Car Dealers Near Me - Oklahoma City, Oklahoma

For potential buyers, I would consider recommending this particular location if you're in the market for a Mazda. Sales Rep Mark was personable, super helpful and cared about what I was looking for. He took the lead on making sure I got my windows tinted before I left since I had an hour drive back. 5 stars for Mark. Sales Director Chris was always helpful and always available to talk and answer any questions you have regarding the services and available vehicles. Cares about your needs and experience. As with most locations, just be cautious when it comes to finances and make sure to read everything and ask all the questions about each charge since on some pages, some charges get combined with no breakdown of what is included and on other pages, they get separated and make it more clear. *BE AWARE for first time buyers in Oklahoma that the 4.5% sales tax is paid later on at the tag agency and is all one payment. Make sure to include this into your budget and possibly into your finances since I know of others who were able to do so at other dealerships in Oklahoma. Sadly I was not made aware of the amount prior. One thing I've noticed is that Bob Moore Mazda doesn't do a great job about getting back to you about your concerns regarding finances and you have to stay on top of them by calling back multiple times. Overall, I enjoyed most of my experience with Bob Moore Mazda and I really do like the vehicle. Solid communication when they're looking to sell a vehicle but not great afterward when you're looking for their help. read more

So I woke up this morning and found my car had been broken into. The jerk went and tore up the dashboard console trying to get at the video display and thankfully failed. Long story short I took the car in expecting to pay at least a hundred bucks to get everything put back in place, only to find that Ken the service department was happy to do it for free. After dealing with police and insurance all morning, this was about the only bright spot in an otherwise miserable day. Thanks guys, I know where I'm getting my vehicle serviced from now on. read more

I tried buying a vehicle online and having it delivered. The salesman was Nolin Timonio, he was real helpful at first and got everything set up and as soon as I contacted my bank to send a check to the dealer he ghosted me and said he was busy helping other customers. He even filled out a purchase order and gave it to me to send to my banker. Finally I get a hold of his boss "Tony" and he says that they sold the vehicle we had a purchase agreement with. I asked him why and he says that purchase agreements don't mean anything. Dude didn't even have the backbone himself to tell me. So now I have to cancel the check my bank sent to the dealer and redo my insurance because these guys are a bunch of bone heads!!! Edit: the dealer manager just replied and I gave him a call... he's off today!! He replied to this review 5 minutes ago!! What is going on with this dealership!! I'm seriously dumbstruck right now. read more

Was in the market for a new CX 9. As far as this dealership goes, I spoke to a sale rep twice and could never get them to call me back. I guess they don't need any new business. Ended up purchasing a new CX9 GT from the Norman dealership so your loss. read more

Bob Moore Mazda - Car Dealers Near Me - Oklahoma City, Oklahoma

I purchased a 2024 Mazda cx-30 the dealership sent me home with the wrong cx-30 after installing a hitch and three weeks later several trips back to the dealership I was informed that the vin no, was wrong didn't match my car. So after dealing with my insurance company and all of that bs' I was asked to bring my new car back to the Bob moore dealership in ok city which is nearly two hours away from my home. So I could sit in there office for another half a day till they could figure out how to resolve this issue. So they sent us home in another cx-30 no complaints about the car just the incompetence of the sales team. I went Bob moore for the Costco membership deal witch I did not receive and it's been nearly two months I have not received my check to cover my license and tax fee that was included in my financing and I have called numerous times with no resolve.I will not be referring anyone to this dealership signed a dissatisfied customer read more

This place doesn't deserve any stars at all! Stay away from this dealership. They don't keep there word as they promised. Poor communication to there potential buyers. No wonder this place has a low ratings on reviews. Should of listen, but I gave them benefit of doubt. It's a shame, I would of gave them more potential customer buyers, but now I'll send them somewhere else where they can be respected. read more

Was at Bob Moore Mazda today and didn't feel welcome at all! Nobody really greeted me at the entrance and I felt that no one was interested in selling or leasing a car! Kind of disappointing customer service!!! Also I felt my sales person pretty arrogant towards me..I own a BMW,and my lease is ending end of this year,so I decided to check some Mazda's for lease.my experience with dealerships are pretty good and I always feel very welcome until I made this experience with Mazda today! I don't know exactly what the sales person think,but Mazda is not even a luxury car brand and his way to deal with potential customers was not the best! read more

Great place to buy a car. Lyle is an unbelievably great salesman to work with. Easy going and not pushy at all.

First of all I want to sincerely thank Nolin Timonio in providing me with a with a simple, honest, and hassle free vehicle purchase experience. He was very respectable and kind to me and my husband. Being new to the Mazda family he made sure that we understood how everything works. I am a proud owner of the Mazda CX-5 exactly how I wanted it. Bob Moore Mazda Nolin Timonio is a great asset to your Mazda family. God bless and take care. read more

Went in looking for a reliable car, had an appointment set for 11 on a Saturday and didn't leave until after 3!!!! Only number that was ever give on this whole entire time gram was the overall price of the car. Waited to talk to the "business office" for 2 + hours and ended up leaving because we wasted the whole day at one dealership. When you work Monday-Friday and Saturdays are your only day to look for a car very frustrating especially because we had 2 other appointments scheduled that we missed because of this dealership. On top of all of the above, come to find out the dealership ran my credit 11 TIMES! ABSOLUTELY RIDICULOUS!!!!!!!!! Idk if it was because we were a young couple and I'm a female so they were trying to take advantage of us or what, but making this review so if other young people or females were looking at this dealership for a car I might go elsewhere instead.....Going to take at least 2 years to fix the credit score now. Also went to go look at another car today and got told the down payment would be 6,000 or 7,000 solely because of how many times this dealership ran the credit!!!!!!!!!!! Absolutely TERRIBLE EXPERIENCE. To end this review, the car salesman called back a week later asking where we left off on the buying process... How were you the car salesman and you don't even know where "your" sale was left off at last.... Would not recommend this dealership to my worst enemy. read more

This is my second new Mazda from them in less than 9 months. Bought a 2016 Miata Club on closeout and did the same with a 2017 CX-5 in November 2017. I really like this dealership with a few caveats. THE BAD: The Miata had some body/paint damage from some nim-numb closing the seatbelt in the door. That was quite a hassle as I had to keep taking it back to get the paint right. First they tried to touch it up and it looked terrible - it needed body work. Then they shot the paint outside in the wind by some third party - looked OK, but someone got fingerprints under the clear coat (!). The next attempt was a color mis-match and had ripples in the paint - a terrible job that should not have been OK'd by the dealership inspection, if there was one. The last try was pretty good, but the car was covered with overspray - including the windshield. Resulting in yet another trip to the dealer. They REALLY need to inspect things better before calling it good and not try to cheap out on the paint work - especially on a brand new car. THE GOOD: I got a REALLY good deal on both cars and am pleased overall. Got a decent value on my CX-5 trade-in. The salesman: Terry, and Manager: Maitlan worked with me and were pleasant to deal with. For all my time and trouble, I insisted on getting some minor free accessories, which they caved in and gave me. Buying both cars was relatively painless, as I always negotiate an "out the door price" that bypasses the numerous fees they (and everyone else) tack on. The finance guy is really nice and does not overly pressure you into things you don't really need. The CX-5 was delivered with a full tank of gas and was nicely cleaned up. Also, the service department manager and staff are TOP NOTCH. They don't try to BS you with stuff you don't need and are very professional. Best dealer service department I have come across, ever, and I have been to quite a few. OVERALL: 4 Out of 5 Stars, and it would be 5 of 5 if they had done the Miata paint right the first time in their own body shop instead of trying to save a few bucks by outsourcing to a third party. It had to cost them WAAAY more in the long run.....and it was multiple hassles for me. They did give me a loaner car each time - so not that huge of a deal, just a lot of wasted time on my part. I kept my composure, but honestly just about lost it several times when it seemed like someone wasn't doing their job properly. Inspect things carefully and insist on it being done right, and it if is not - get some compensation for your time and trouble. BOTTOM LINE: I did and will buy from them again and recommend them to my friends and co-workers. read more

We went in 6 month ago to see what they have and right away we were surprised at how great the cx5 look and drive, we thought we were going to buy something within 5 months but the dealership went out of their way to earn our business. 4 months later I was kinda in the market for a new car to replace my Subaru and they again went out of their ways to work with me in finding the car and worked with me from everything from trade in to even down to the payment. I've worked in sales before and I know how the industry operate but these guys are changing for the better. They've been amazing to work with and understand my needs, I've never own a Mazda before but seeing how happy the wife was with her I couldn't pass up and or bother looking any where else. I'll be sure to come back just because the customer service was so great and pleasant! Keep up the great work. My Mazda6 has been amazing. My salesman was terry read more

Okay, I'm updating my review months after based on my experience​ with Pete Dahl, the parts manager at Bob Moore Mazda in OKC. After waiting months and months after purchasing my car in early July '16 for my all-weather, Pete stuck with me -- during my family's move back to the east coast -- to make sure I got everything. Things came in pieces (the front two mats, the four rear mats, and then the cargo tray) with the last item, the cargo tray, arriving early February of this year. Being that I moved to an that gets the some of the highest snow accumulation in the country, Lord knows I really needed my mats and was so happy to have them (finally) arrive. Pete was patient, personable, and checked up often giving updates when things were in limbo out of his control. I'm thankful for his attentiveness to the situation. read more

Have found Bob Moore Mazda the rudest dealership we have ever been to paid over 50k for our cx9 a few years back came to trade it in and they didn't have the time to take to even show us the cars the Manager said he would take care of us personally but he passed us to the worst salesman we have ever had to deal with so Its Disrespectfully Bob More We haven't been back and will never recommend sales dept. service dept was ok. read more

Kudos to the Service Team!!! Last Friday morning I was driving to work on the Turnpike and a tire went flat on my 2016 Mazda CX-5. By the time I was able to pull over, the tire was beyond repair. Plus the car was loaded to leave at lunch for a trip to Arkansas for my step-daughter starting college. I immediately called the service department and asked for Yan, who has serviced my Mazda's for years. After learning he moved to another Bob Moore dealership, I was initially disappointed. However the new service manager, Markus, quickly earned my business and respect. Although I decided to purchase 4 new tires and requested the 30k mile service (already overdue), he was positive, proactive, and promised to have everything done to be on the road by noon. Once I arrived, Josh greeted me, was already aware of the requested service and did an excellent job taking care of everything. Markus was also there, reassuring me that the car would be ready as promised. Plus they surprised me with a loaner car to help take care of a few errands needed before the trip. Lastly, the most impressive thing was that on a busy Friday morning, they beat all expectations and had the car ready an hour ahead of the promised time. I want to thank Bob Moore Mazda and their Service Team for the excellent service! They have great leadership & support with Markus, Josh, and their awesome mechanics, and I look forward to many more years of service at the dealership. read more

I can't say enough good things about this dealership. I recently purchased my first car on my own and was so nervous about the whole process. Bob Moore Mazda really worked with me to get a good deal on the car I wanted without pressuring me or trying to get me to spend outside my budget. I specifically want to shout out my salesman Terry - he listened to what I wanted, gave good recommendations, and worked with me to get a deal I was comfortable with. At the end of the day he wanted to make sure I was happy with my car and I'm very appreciative to him! Thank you guys! read more

Just purchased a used car from Dale at Bob Moore Mazda. Great deal and easy process! Thanks Dale and Bob Moore Mazda!

when I was looking for a Mazda I took a test drive here and let them know I would get back in touch when I sold my jeep. They still called and texted 3 times a day for FOUR months. Typical car sales. I bought my Mazda 3 hatchback there anyway and I love it. First oil change appt was great. dropped it off, got a loaner, came back after work to a washed car. 2nd oil change, got the loaner, also got a dirty car back. 3rd oil change I get an older man who is acting like I am the worst thing that has ever happened to him and btw you need alignment and new filters and it's going to be over $200. Ok so. I get a loaner, and come back to a dirty car with one tire bulged out by the rim. The old man condescends to tell me it was my fault, "What did you hit??!" I dunno I reply, why didn't y'all find this with all the aligning and rotating and whatever. 4th oil change. I call to make appointment and when I ask about a loaner I get a reply that the loaner is decided at the time of appointment. eh, ok. Dude making the appointimemy also says I need to get brake fluid "done". Fine. When I get to the dealership, I'm told that oil changes and tire rotations dont get loaners anymore. You know what Bob Moore? Im done. Fuck you. i guess my car is two years old so I don't get the nice treatment now? You're fired. read more

After being disappointed in a bait and switch deal by a competitor I stopped at BMM to see a car that was advertised on line. It was exactly the same in person as what I saw on line. My bank had preaproved me for a loan to purchase a vehicle. BMM ran my creepy and was able to approve me for more than my own bank was willing to allow,and arranged a lower payment that included a maintenence contact thru their quick lane service bay. With all this I could not afford to pass on the deal offered for a very nice used car. I signed. The sales man all the way thru the business office manager weer VERY professional, courtesy , and concerned about my goals as far as ownership was concerned. I would highly recommend BOB MOORE MAZDA for any vehicle you may want to buy. You won't be disappointed. read more

I was in the market for a specific car that I was having trouble locating here in the D.C. area, a Mazda MX-5 GT w/ RHT, M/T, heated leather seats and Bose sound system. There was nothing that matched all of my wants or had a reasonable pricetag anywhere nearby, so I was hunting online to find a good deal. I found such a deal at Bob Moore Mazda, and contacted them via internet. The price was good enough to make me willing to fly out and drive 1,339 miles back home to get my dream car. Linda Graham was an absolute pleasure to work with. Her exemplary customer service and genuine interest in helping me find the vehicle I wanted made her stand out from the crowd of other dealership representatives I spoke with during the course of my search for my vehicle. I ended up finding the perfect car at the last minute much closer to home, but I almost wish I hadn't so I could have flown out to meet Linda in person. It's been exceedingly rare that I've found a salesperson who was more interested in their customer's happiness than with just making a sale. I would happily recommend Bob Moore Mazda to anyone looking for the right people to sell them the right car. They are lucky to have Linda on their team, and if she's any indication of their hiring policies, I expect the rest of their sales department to be on the same level. read more

Bob Moore Mazda made the painful process of purchasing a car easy and enjoyable. They were not overly pushy and were very knowledgeable and helpful. During the car buying process, whenever I reached out with a question, Travis and the team were quick to respond. I highly recommend this dealership! read more

Bobby Villegas was a great salesman. He was pleasant & fun. The finance department was fabulous as well! I would buy a Bob Moore again. read more

Best customer service, while I've been a service customer for over 2 years and love Matt and Zack back in service at Bob Moore Mazda, I just bought a Ford Explorer there yesterday and was extremely impressed with the process! Now I'm still gonna bring my ford to Mazda for service but way to go Bob Moore you stole a customer from CarMax and earned a customer for life! Also want to give kudos to Tom, Brandon and the finance guy! Y'all are awesome and if you want quality and service and the best customer service go to bob Moore Mazda they can get you any car on any bob Moore lot! read more

Awesome sales manager and sales consultant, Mark Zachery, spent time and gave me the best deal. I would recommend them to anyone.

I didn't buy my Mazda here but these people are so very kind and helpful. I will bring my Mazda back here to be serviced from now on. 5 star guest services. Idk who the guy is that works at the service desk but he is a gem. I've watched him greet and say kind goodbye words to every single person who's been in this building. The world needs more of these guys and he needs a raise. read more