I would give it a 0 if I could but that's not an option. I only got to use the car sold to me for 2…read moreyears because the prick (Danny) who sold me the car refused to give me the title after paying the car off. Ended up donating it to Kars for Kids because I had no use with it with not being able to update the registration or anything. It was a complete waste of money and time. Not to mention a complete rip off

He means business..nice selection. Fair prices Small lot…read more Does finance if needed Does discount for cash pay

Travis, my amazing service advisor from this dealership, mentioned to me that this location is the…read moreonly one within the 250-mile radius. It's amazing that my Godson chose Memphis TN as our 'halfway' point to spend a hotel night during our drive to the 32nd Redemption TCG National Tournament this weekend in Wilmore KY. It's when after dinner last night we noticed one of my tires losing pressure about 20 miles from our overnight hotel. I call it a miracle and Divine Providence that a tire that started showing low pressure last night is successfully replaced by Audi Memphis. They didn't have my regular run-flat tire but miraculously had a high quality brand new Continental and all at no cost covered by my road hazard warranty. And as all Audi dealerships do, I shud be able to leave the dealership in peace and w a complimentary car wash. If it fits my trunk space, I plan to use the new tire one day, have it installed in a cheap rim, and make it my donut as new Audi's have no more spare tires and provide run-flat tires. I'm an old man still adjusting to this technology. This dealership is highly recommended when y'all are driving long distance from Dallas TX to the Lexington KY area as it's a halfway point especially when you need/want peace of mind by doing a quick check up especially if your vehicle is still covered by Audi's comprehensive service etc warranty. God is good!

Disappointed with Audi's customer service. I've brought my…read morecar in twice, and each time, there's always something else wrong afterward. They never give a proper explanation or resolution. Very frustrating experience.

Breach of Trust Regarding Repair Quote…read more I am writing this to express my deep dissatisfaction with the service department at Audi Memphis. My experience followed a predictable but disappointing pattern: Original Quote: $3,140.44 Final Bill: $3,457.58 Delta: $317.14 A price jump of over 10% after a repair order has been approved is unacceptable. I understood the high cost of the initial quote, but I expected Audi to honor their word. Being told the price changed only after arriving to pick up the vehicle is a poor business practice that leaves customers feeling upset and undervalued. I expected more from a luxury brand. Beyond the pricing discrepancy, the service experience was dismissive. My Audi Service Assistant made me feel insignificant, making me wait while he stayed on a phone call rather than allowing another available advisor to assist with my payment. When he finally did address me, he was rushed and failed to adequately explain the extra charges. I left feeling deflated and unheard. Audi Memphis may see this ordeal differently, but as a customer, this was a profoundly disappointing experience.

We had the pleasure of working with Michael A. on an out of state purchase and he made it so simple…read moreand easy. This has been BY FAR the best car (actually truck) buying experience. Anthony was so kind and helpful to my husband and son when they drove into town and returned the rental car.. he gave them a ride to the dealership. Matt W. made signing all the paperwork headache free!! We also can't finish the review without personally thanking David Gossett.. you have a fabulous team.. thank you so much for helping our family!

Follow-Up on Recent Service Experience…read more Dear Service Manager's, I hope this message finds you well. I am writing to express my concerns regarding the recent service performed on my (2017Jeep) at your dealership April 11, 2026-May 11,2026. After bringing my car in for a leak, I noticed several issues upon retrieving it: 1. Three warning lights appeared on the dashboard immediately after I left the dealership. 2. The vehicle was running unusually hot and emitted smoke from the hood. 3. Upon returning the vehicle, I was informed that significant residue had been left around the repair area. 4. I observed that hoses and screws were not properly secured and were merely zip-tied together. 5. While the staff mentioned that the spark plugs had been changed, this was not documented on the invoice prior to my initial service. Prior to this service, I did not experience any issues with my Jeep. I am now facing multiple problems, and I was informed that, since I drove the vehicle off the lot, the dealership would not cover the repairs without incurring additional charges and a lengthy wait time. Despite the extensive time my vehicle was in your possession--over a month--the issue remains unresolved. This prolonged delay caused significant inconvenience, as I have incurred substantial costs for alternative transportation spent on Uber etc. I appreciate the efforts your team has made thus far, but I feel compelled to emphasize that my experience has not met the standards I expected when I chose your dealership, I believe it is reasonable to expect timely and effective service. I kindly urge you to address this matter promptly. The issue remain unresolved, I may have no choice but to escalate my concerns to the Better Business Bureau and explore other avenues to seek a resolution. Thank you for your attention to this matter. I look forward to your prompt response and a resolution to my vehicle's issues. Best regards, Tara A. Jeep wrangler (Willys) 2017

Gosset dodge has had my truck for 2 months going on 3 for a air suspension problem.No one in the…read moreservice department or with there dodge support can do anything about this problem. when I call all I get is sorry I no we have had your truck for a while but the tech is still working on it.And when I have call to speak tithe general manager I get sent to voice mail this a bunch of bull. This is the poorest service I've ever had to deal with.The last thing is you might get a call back with a update but don't hold your breath you will turn blue before you get a call back.*

Over the past 15 years, I have done Customer Satisfaction and Customer Retention consulting with…read morecar dealerships in AR, LA, MO, MS, TN, and TX. Additionally, I have done vehicle appraisals at a local dealership. So its fair to say, I know more than most about the car business. This week, a dear friend was shopping for a vehicle for her mother in NC. She found a 2018 Nissan Rogue at Enterprise Car Sales and asked me to check the vehicle out. So I did an appraisal walk-around, test drove the Rogue with her, assured her it was in very good condition and it was very competitively priced for the Memphis market. Besides this being a really good vehicle and a really good deal, I was MOST IMPRESSED with the Sales People (Jenelle Edwards / Sales Manager and Jim Peppmuller / Sales Consultant). This was a TRULY No Pressure Sales Process. Also, I was impressed that sales people who were not involved in the deal were Very Courteous and Customer-Focused! With CONFIDENCE I FULLY RECOMMEND including Enterprise Car Sales in your vehicle shopping process!!!

Bought a vehicle from them. one of the lights over the license plate was hanging out. They never…read moretook care of it. Had an issue with the A/C. Took it to their shop and they said what Was wrong wasn't under warranty. They charged me over $500 to fix it. A week later the check engine light came on because of a vacuum hose. Now the clutch in my compressor is gone bad. I would not recommend doing busi with Enterprise car sales. You would think a big company like that would have better quality cars than that. 1 star out of 5. Very sad and disappointed with them.

We called Covington Pike in search of a new family vehicle for us and our growing boys. My husband…read moregot in touch with Hugh the sales manager. He was no nonsense and willing to work with what would be best for us. We were able to get most of the negotiation done prior to coming to the dealership. He made it easy and was very accommodating. We liked how down to earth and reasonable he was in comparison to nearby car dealerships. He was quick and efficient. Really loved working with him. The moment we pulled up to the dealership at Covington Pike we were immediately greeted by an awesome, friendly, and helpful person who we would find out later was our Subaru dealer. Daniel was so informative, I loved his approach and realness. He really got to know us and what our family needs out of the vehicle we were looking for and was kind hearted and very up to date about Subaru and also current cars on the market., how Subaru outshines them, as well as the history behind some great older models as well. He showed us around and made us feel comfortable and at home in the process and that's something that's hard to find in a car buying experience. Paul in finance was a gem!!!! He was so cool, had impeccable taste in music, was friendly, educated, and really made us feel safe through the nervousness of financing a new vehicle. We felt like we were in such good hands and any questions we had were answered clearly, he was very honest and straight to the point but warm about it, which is rare to find when you hear how stressful financing can be when buying a car. Paul was funny and caring and made financing a breeze. It was relatively quick and easy from start to finish. I can't say enough good things about the atmosphere and the employees at Jim Keras Covington Pike Subaru! Five stars!!!!! We couldn't be happier!

I try my best to experience the service dept before I ever buy a car from a dealership and I'm 100%…read moreglad I did. Matt Owen's from the service department should work at a shady car lot since he will convince you that he will fix your car and do anything but. He had my car for 6 days and barely fixed anything. My 2024 outback came out just as broken as it went in. I didn't make it out of the parking lot before it was doing the exact thing I brought it in for. 3 trips to Memphis 7 calls and a lot of money later they fixed nothing. It's a 2 year old vehicle and my issue was a mystery to these guys. I'm going to buy another Outback but not here. Matt doesn't return calls, doesn't fix Subarus and acts like nothing is wrong when you get irritated enough and drive to the dealership to ask him about it. Do better Subaru!

I would give this place 10 stars if we could. We called on Wednesday to inquire about adding…read morerunning boards on our new 2023 Gladiator, Jay got us in the next morning promptly at 9:00am. We are extremely satisfied with the work and the staff. I definitely recommend CROSSROAD for all your custom Jeep and truck needs. Thanks again Jay !!!

If you need running boards, Jeep lifted or Custom Tires, Go see J !!!…read more They have Excellent customer service. And the work was done well and in the time frame I was promised....