I have had to use the body repair service several times in the last 10 years, top notch service…read moreeach time. All I had to do was tell my insurance who I was using. Steve had pictures and estimate turned in before I even called them back. He did a great job, and anytime I called to check, everyone was friendly and let me know what was happening. I have always trusted them and wouldn't think of using anyone else.

Best Body Shop in our area. They go above and beyond and the quality of work they do is Top Notch…read more I personally am so Thankful I was told about them when someone in a truck hit my Wrangler. We are back on the road and *Grandma's Broom* is better than before. I can not speak Highly enough about thid family and body shop

My husband and I bought a car which was in "sad" shape. The paint was faded and rusted on the…read morehood, roof, and had a damaged bumper and a crack in the window. However, it got 32 miles a gallon. Chris, was very understanding of our limited income being on Medicare and SSI and was able to work out a way for us to afford the work on the car. After 2 weeks, we got our car back and it looks like a new totally different car!! We are now not ashamed to drive it!! Thank you SO much Chris!! We have and will recommend you to our friends. Kathy Rhodes

I took my truck to RnJ, they were the only body shop that would replace rusted metal. They told me…read moreit would take app. 2 weeks. 35 days later, my truck was still unpainted. When I geo my truck back, it had thousands of grains of sand painted over on the body. Some places where paint ran was wiped off and sprayed over, the paint was poorly applied. Rust was hoping through in several places. I supplied expensive antirust coating, it wasn't used on my truck. I specifically ask for PPG brand paint. They use cheap generic-no-name brand paint. The roof of my truck was like a gravel driveway. Rust is bleeding through my 5 month old paint job. My truck was painted OUTSIDE in dry, sandy conditions. My doors have to be body They closed perfectly before I took my truck in. My passenger side doors have to be body slammed to make them close. I paid $6,000 dollars for an $80 dollar paint job. All the employees are young Mexican, drug addicts with ZERO bodyshop skills. It looks like small children hand painted my truck. VERY rough and unprofessional paint job. Take your vehicle elsewhere to get painted. You'll be sorry if you have RNJ sand-coat-paint your car.

I can't say enough good things about this business. I was in an accident, took my car to the…read morecollision center my insurance recommended, and was provided with an estimate of approximately $8200.00. My insurance company then declared the car a total loss, even though the damage was repairable. I heard about Hedden's and took my car there instead. Not only did they fix it they brought it in for just $5000.00! The car looks great and I'm so thankful to have found such a helpful and hard-working garage. Mike went the extra mile to help me out by going with me to the original auto body shop to retrieve parts that they had "forgotten" to give me when I left their property. I highly recommend Hedden's and while I hope to not use them in the future, they will be the first place I go to if need any more body work done.

Although it took 5 months to get my car repaired it looks brand new. Very happy with the results…read more I emailed a couple of times asking about the delay with no response but I wasn't in a huge hurry so I didn't push it. If I had been in a rush I could have put pressure on these guys. The tow truck driver that towed me in told me I had picked the best & I believe he was correct!

Delay, delay, delay!!! grrr! A job that should take 3-4…read moredays is now at 2 plus weeks. Caliber needs some competition around Asheville.

So happy with the professionalism and kindness with everyone from the office staff to the service…read moredepartment. Highly recommend.

Mark was absolutely amazing. i had a one car accident when i ran along a cable wire fence to…read moreavoid hitting he semi in front of me. the entire driver side was taken out...side mirror, both doors, driver side door handle. could not even get in on driver side. when took car for estimate Mark was so gracious and fixed my car so i could get in on the drivers side. when i finally got my car to his shop, it looked like it had just come off the showroom floor. it was absolutely beautiful. i highly highly recommend Crain auto body if you need your car's body repaired. very honest and up front and great to work with. i cannot thank Mark enough for the wonderful job he did.

I cannot thank Mark and his crew at Crain enough. Our truck was rear-ended on 74, traveling to…read moreAsheville. The hitch and bumper were smashed, and this meant we could not tow our camper back home to Phoenix. With less than a week to leave for home, our insurance company and a (unnamed) national body shop was less than worthless. So we looked around for a local body shop, and found Cran Auto Body. Mark came through quickly with a very reasonable estimate, was incredibly reassuring and explained the whole process to me. Even pointed out things he could reuse and did not need to buy. Super honest guy! The insurance company actually agreed with his full estimate! He got us on the road with a new bumper and hitch in no time, and we got home safe and sound. Very high quality work, factory OEM parts and everything. I hope to never have to use him again, but if any of you need that level of work, Crain's is the way to go. Also, a PSA. Always buy local, never go to the Walmarts of the world if you need quality work. Unless you need a whole lot of toilet paper in a hurry. In that case, go to Walmart. Though if you are in that kind of situation you perhaps need to rethink your life choices. Otherwise, buy local, spend local. You won't regret it.

My van had a huge gouge on the door and was dinged up all over. Brian fixed everything and she now…read morelooks brand new! Very pleased with Ryan's attention to detail and completing the repairs in just a few days.

My daughter damaged the front bumper of her car. Ryan fixed it reasonably without having to go…read morethrough insurance. Looks great. He was very up front about the options and risks of each option.

Highly recommend Rickman's Paint and Body. They found the…read moreparts for my daughters quickly and had them on in a day. Great price and service!!! The couple who own the place are the nicest people and most helpful!!

I cannot recommend Rickman's Paint and Body enough…read more Ms. Jessica and Mr. Daniel are some of the kindest, most genuine people I've ever met. After my car was totaled and the other driver's insurance did the bare minimum, I was stuck. AAA Asheville recommended Rickman's, and I'm so thankful they did. The damage to my car was almost as much as I paid for it, and insurance barely lifted a finger. But Jessica and Daniel worked incredibly hard to get the cost way down--at their own expense and time spent--just to help me get back on the road. When I couldn't pay right away, they didn't pressure me. In fact, they offered to cover a large part of the cost themselves! I did pay them, but that offer alone showed me the kind of people they are. This is the most generous, honest, and compassionate business I've ever dealt with. If you're in a tough spot, or just want to be treated like a human being, go to Rickman's. They truly care.

I've been here myself and had multiple family members take their vehicle and we were treated with…read moreanything but respect. STAY AWAY.

We had two cars at Moss at the same time several years ago before it was sold to the current owner…read more First our SUV was hit in the rear, and although there was no damage to the bumper cover (other than a small scratch which we covered with a decal) the hatch was damaged and the hatch's window was broken. We took it to Moss right away, and even though we were not yet customers, they placed the clear self-stick sheet over the hatch where the window was, to seal it up. When we took it in to replace the hatch, the folks at Moss were easy to work with and the job was well done. The tri color pearlesant white paint was matched perfectly, and they took care of every issue. I think Dennis was the tech and he really takes pride in his workmanship. A few weeks later, our other SUV was hit and we took it to Moss. The tech was also Dennis? And he was great to work with, as were all the other Moss folks. The paint job is perfect and I have no complaints. I have learned that Moss is now owned by a large company which owns many collision shops, and we can only hope that they employ the same quality folks who care about dealing with customers and doing an exceptional job on repairing cars.