I've had work done in the past from them but this time the wait was entirely too long. I dropped my…read morecar off on February 6 for a "4 day repair" and now its February 22 and they continue to tell me the same thing "we'll have your car ready this afternoon" I won't be putting my car in this shop anymore.

Best body shop in town! Works great with USAA customers, I didn't have to do any paperwork or phone…read morecalling, they did it all for me. They even let me schedule when I could drop off my truck and just wait a couple of hours while they did some of the repairs.

Excellent service! Rivertown Collision will always get my business! Friendly staff & quick…read moreturnaround. Highly recommend!

Decent paint and body work. Plastic trim improperly installed on the bumper so I corrected it…read moremyself. Incorrect bug deflector installed on the front edge of the hood leaving large gaps under it allowing trash and debris to become lodged between it and the freshly painted hood. Per their contract, no aftermarket part that causes damage to the vehicle is covered by their warranty. They installed the wrong part. Their collision representative has zero follow-up skills at all and has yet to reach back out to me in over a month after saying he was ordering the correct part. He also mentioned that the part they ordered for the next replacement and the incorrect one that was installed are the same part number but the unit they installed does not line up with the contours of the hood and they removed the dealership installed unit that did, so clearly they are not the same. I'm not surprised because when my wife's Buick went to their shop, the driver's door would not close without clunking a hitting the strike and there was paint overspray on the windshield and driver's door glass. When she went to pick it up after receiving demands to return the rental car, the door was the same way it was the day before and overspray still on the glass. I went ahead and fixed them myself since I'm a technician. Now the tire pressure sensor has failed on the wheel they replaced, so I'll end up dealing with that myself too. I spoke with a number of other people, including relatives and they have all had less than stellar things to say about their experience with Rivertown Collision center, so after quite a number of discussions, we have all decided not to take our vehicles there for any further repairs. I'll personally be going back to Frank's Collision Center where they have always been willing to take care of any issues I had promptly. I'd rather have the hassle of taking it to one place for an estimate, then getting the insurance company approval, then driving or towing it across town to have it done right the first time and not have to call and ask questions about when this repair job that has been awaiting completion for months now will be completed. I am a cancer patient and I work as many hours a week as I can to provide for my family while trying to make it to and through treatments. I don't have time or desire to deal with this.

Going to a automobile body shop for repair work knowing you have insurance coverage is one thing…read morebut going in knowing this is going to be out pocket is another. When I walked in to Franks and spoke with Jerry about doing some work on my wife's Highlander that wasn't really necessary but would sort of improve the looks I was expecting to pay a lot. Wow! Was I wrong. If I had gone to the dealership and got a quote I would probably not had the work done. Thanks to Jerry and his team my wife is happy. Excellent service. Professionalism from start to finish. Robert French

10March2026. Refused my business. Said he had enough or too much insurance work on the shop floor…read morealready and expressed concern that I would be unable or unwilling to pay if cost exceeds estimate. Not sure that's the real reason, but that's what they said. Offered to pay 1/2 up front, Refused. Brought my car in about 10am and got a written estimate. When I came back around 1pm, they had changed their mind. Not even a courtesy call before I drove in from Talbotton. That's my experience, hope yours is better.

I took my car to Bi-City Body Works for some major body repairs (front bumper replacement and…read morepassenger side rear panel replacement). The owner/mechanic was absolutely amazing!! He was passionate, kind, and my car came back looking absolutely perfect, like it was brand new! He gave us an extremely reasonable estimate up front, and charged us that exact amount when repairs were complete. We highly recommend Bi-City Body Works for anyone in the Columbus area! Amazing prices, great service, quick turnaround time, and repairs were flawless.

During our covid crisis, I took my car in after an incident. Masks were being worn and hand…read moresanitizing gels and sprays were used. Steering wheel covers were also used, as well as "social distancing." I was very impressed with the maintaining of guidelines. The work that was done on my vehicle was impressive. My car looks as if no damage was ever done. The vehicle was promised at a set time and was ready. Professional, friendly and courteous staff as well. Only gripe is my GPS does not give the proper directions to the location (nothing against the business) but it would be best to Google the directions...

Great customer service and fantastic work. Will definitely use these guys again in the future!!read more

I am very impressed with Colors on Parade. He removed a dent caused by a deer in the back door of a…read more2016 F-150 while I waited. Took him no time at all. Owner is very pleasant and professional. I will be taking our other vehicles as well to have paintless dent removal done. Another satisfied customer, Heidi Starr

Needed a rear main seal and starter replaced. He answered the phone and told me that this was…read moresomething he could not do. i am thankful that he did not waste my time and was honest about what he could and could not do.

Don't use this company. They will take your money and not repair your vehicle. They will ignore…read morecalls and texts. They don't have a physical address. Scammers. They were supposed to replace a part on my friends car. Showed up got the money for the part and disappeared.

5March2026. Overpriced with a side of attitude. Paying out of pocket to avoid insurance totaling my…read morecar. Written estimate about $11k. Too much for a fender bender. They said that anybody who quotes less will not be reputable nor will they do quality work. Next 4 quotes; $8500, $8100, $6900, $4700. Insurance quote $5130, not a total loss. CBW Northlake is the one quote so remarkably different and significantly higher. Alternatives to CBW Northlake are Massey's in Manchester or Castleberry's in Pine Mountain.

Communication and honesty! Our truck was there for 40 days,…read moreduring that whole time No one reached out to us to update on the progress. We always had to call and Never received a return call. They called us the day it was finished,, we had the insurance check.. I would definitely shop around before going here.

HAPPY ENDING: I came to Columbus from North Carolina to visit my wife's family this April. Mere…read morehours into town, my Hyundai Sonata cut out while driving. Fortunately I was in a parking lot, not on the road, and was able to coast to a stop without a crash! My in-laws recommended Todd's based on their years getting their cars worked on by Todd's Auto Clinic. I was able to get the car towed to Todd's and they had my car back to me in two days (it was the fuel pump). 3 days later there was a glitch (this is the less happy part) and the car started hesitating and not responding to the gas pedal like it should. Back to Todd's, where they installed a new fuel pump gasket (the initial 'new' gasket had failed) then drove the vehicle to us - no charge. They made the work good. Thus the happy ending.

Horrible service. He had my car 11 months because instead of replacing my head gasket that needed…read morereplacing, he wanted to replace the whole engine. He ordered 2 that turned out to from what he said was worse condition then mine. Then we agreed to rebuild it. It is a 95 vehicle but one i wanted to fix. 11 months without a vehicle I get mine back. Had to take it back a few days later because it was shaking, and they did not recharge my AC because they didn't think it worked. They fixed the problem for a day or two then I ended up stranded again. Took it back they fixed it. After $8100 dollars for all repairs, i got my car back in June 2024. It's now December 2024 my car has had the rear main seal leaking, I've had to tighten almost every nut and bolt I could find. And now my head gasket has blown again. Todd asked in other review why I did not bring my car back to him. We'll he apparently is a very busy shop, because 11 month to swap out and engine. I can not go that long without my vehicle again. Receipt pictures on other sites review to prove length of time they had it. Please do not take your vehicle to this shop. When he doesn't like your questions he gets rude and does not communicate with you while he has your vehicle. And the repairs never last. I'm not even sure if he rebuilt my engine or just took it out cleaned it up, and replaced the head gasket. He definitely takes advantage of customers.