I've had work done in the past from them but this time the wait was entirely too long. I dropped my…read morecar off on February 6 for a "4 day repair" and now its February 22 and they continue to tell me the same thing "we'll have your car ready this afternoon" I won't be putting my car in this shop anymore.

Best body shop in town! Works great with USAA customers, I didn't have to do any paperwork or phone…read morecalling, they did it all for me. They even let me schedule when I could drop off my truck and just wait a couple of hours while they did some of the repairs.

Going to a automobile body shop for repair work knowing you have insurance coverage is one thing…read morebut going in knowing this is going to be out pocket is another. When I walked in to Franks and spoke with Jerry about doing some work on my wife's Highlander that wasn't really necessary but would sort of improve the looks I was expecting to pay a lot. Wow! Was I wrong. If I had gone to the dealership and got a quote I would probably not had the work done. Thanks to Jerry and his team my wife is happy. Excellent service. Professionalism from start to finish. Robert French

10March2026. Refused my business. Said he had enough or too much insurance work on the shop floor…read morealready and expressed concern that I would be unable or unwilling to pay if cost exceeds estimate. Not sure that's the real reason, but that's what they said. Offered to pay 1/2 up front, Refused. Brought my car in about 10am and got a written estimate. When I came back around 1pm, they had changed their mind. Not even a courtesy call before I drove in from Talbotton. That's my experience, hope yours is better.

OMG this has got to be the best experience. They made sure I was up-to-date on everything that was…read morebeing done to my truck. They went above and beyond to make sure it was clean when I got it back. They coordinated everything with the insurance company. I was able to have my enterprise car brought to me and all I had to do was give Joe Hudson's the key to return it. The staff were super friendly. You can tell it is well ran when the staff seem happy to work there. Gavin was a dream to work with. Mrs Kim was always smiling(so much I could tell it through the phone call)! Super reasonable prices too!

The attitude of the manager has a lot to be desired. I had frontend damage and the front bumper and…read morepassenger headlight needed replacement. When I picked up my car the driver side headlight was very cloudy compared to the new headlight which is understandable because of the age of the car. The problem that I have is Joe Hudson made no attempt to clean the undamaged headlight to better match the new headlight. They have the ability to clean it. They had the front end apart and had easy access to clean the headlight. I told the manager I wasn't happy and he just made excuses that it couldn't be cleaned and even if they cleaned it, it would'n last 3 months. He also stated the insurance company doesn't allow them to do that. He made absolutely no attempt to make me happy.

Excellent service! Rivertown Collision will always get my business! Friendly staff & quick…read moreturnaround. Highly recommend!

Decent paint and body work. Plastic trim improperly installed on the bumper so I corrected it…read moremyself. Incorrect bug deflector installed on the front edge of the hood leaving large gaps under it allowing trash and debris to become lodged between it and the freshly painted hood. Per their contract, no aftermarket part that causes damage to the vehicle is covered by their warranty. They installed the wrong part. Their collision representative has zero follow-up skills at all and has yet to reach back out to me in over a month after saying he was ordering the correct part. He also mentioned that the part they ordered for the next replacement and the incorrect one that was installed are the same part number but the unit they installed does not line up with the contours of the hood and they removed the dealership installed unit that did, so clearly they are not the same. I'm not surprised because when my wife's Buick went to their shop, the driver's door would not close without clunking a hitting the strike and there was paint overspray on the windshield and driver's door glass. When she went to pick it up after receiving demands to return the rental car, the door was the same way it was the day before and overspray still on the glass. I went ahead and fixed them myself since I'm a technician. Now the tire pressure sensor has failed on the wheel they replaced, so I'll end up dealing with that myself too. I spoke with a number of other people, including relatives and they have all had less than stellar things to say about their experience with Rivertown Collision center, so after quite a number of discussions, we have all decided not to take our vehicles there for any further repairs. I'll personally be going back to Frank's Collision Center where they have always been willing to take care of any issues I had promptly. I'd rather have the hassle of taking it to one place for an estimate, then getting the insurance company approval, then driving or towing it across town to have it done right the first time and not have to call and ask questions about when this repair job that has been awaiting completion for months now will be completed. I am a cancer patient and I work as many hours a week as I can to provide for my family while trying to make it to and through treatments. I don't have time or desire to deal with this.

5March2026. Overpriced with a side of attitude. Paying out of pocket to avoid insurance totaling my…read morecar. Written estimate about $11k. Too much for a fender bender. They said that anybody who quotes less will not be reputable nor will they do quality work. Next 4 quotes; $8500, $8100, $6900, $4700. Insurance quote $5130, not a total loss. CBW Northlake is the one quote so remarkably different and significantly higher. Alternatives to CBW Northlake are Massey's in Manchester or Castleberry's in Pine Mountain.

Communication and honesty! Our truck was there for 40 days,…read moreduring that whole time No one reached out to us to update on the progress. We always had to call and Never received a return call. They called us the day it was finished,, we had the insurance check.. I would definitely shop around before going here.

Runs in paint, took months to get my wife's vehicle back with what looks to be a half ass job. I'm…read morenot usually one to leave reviews but this was a must! This business was highly rated and recommended by others when considering whom I would use for repairs. It just seems like the owner has allowed his personal life to affect the quality of business that he runs. It's apparent that he doesn't have the capacity to separate work and play.

Ive used Auto ink a few times and referred customers to them. If you like to support small business…read moreand want a body shop thats not a huge corporation but an owner operator so there is accountability as well as a tailored customer service experience than I highly recommend Auto Ink. You can tell John has a passion for his job.

Needed a rear main seal and starter replaced. He answered the phone and told me that this was…read moresomething he could not do. i am thankful that he did not waste my time and was honest about what he could and could not do.

Don't use this company. They will take your money and not repair your vehicle. They will ignore…read morecalls and texts. They don't have a physical address. Scammers. They were supposed to replace a part on my friends car. Showed up got the money for the part and disappeared.

Gibbons body works is by far the best place in the "Columbus area". They matched my paint perfect!!!read more

We had Gibbon's do some work on our Z4 when it had a too-close encounter with a curb. Work done on…read moretime. They did an excellent job, paint matched perfectly. Highly recommended!