Wade Shrader at 1815 Volunteer Parkway Bristol Tennessee is one of the best store managers I have ever worked with on scheduling and making me feel right at home while waiting for my windshield installation. Garrett Thompson is a true professional Master Technician who installed my windshield. Two great souls! Would do business again! read more

Quick. Did not receive oem brand but a windshield from an off brand manufacturer. Looked like the exposed corners were ground down onsite to fit. Edges are exposed on my car and the corners were prominent and did not look like original and gap seemed a little larger at top than before read more

We bought a brand new Toyota and acquired a tiny rock chip. Safelite came out to repair it and when they were done went to smooth it out and the technician cracked our windshield from before it being a tiny chip to now four large spider cracks. He admitted fault and said sorry. He then claimed it would have to go through my insurance and that I would have to pay for a brand new windshield. Instead of paying $194 for the crack now I have to pay $1300. I feel like I just got scammed when it was the technicians fault. I don't blame the tech because I get it people make mistakes but the company should make it right. The company does not cover their technicians faulty work. BE CAREFUL. read more

Find another glass company They replaced windshield and left the molding loose and ragged on the edges. They sent someone out to look at it and did nothing. They took pictures and said they would call but never did. The manager in Bristol would not even get on the phone. Terrible customer service. Was also told to get a garden hose and let it run down the windshield to see if it leaks. The noise is terrible inside have to turn radio up to 22 on volume to hear it. They will do nothing about it Go somewhere else. Even the customer service will send you back to the place that will not do anything about the problem. GO somewhere else read more

Service was fast and well done. The experience went well. Booking an appointment seems to only be available online. They kept me updated by sending txt to my phone letting me know the progress and when it would be done. Very good experience. read more

Highly recommend. I went in for a rock chip and the staff was so nice and explained everything up front on the process. Had my windshield completed in a very timely manner. read more

I scheduled an appointment to have my windshield replaced online. I got several confirmation texts about the appointment. I waited for my windshield to be replaced. The employees were all very nice and my windshield was replaced quickly. I highly recommend Safelite AutoGlass for any replacement needs. read more

I have had multiple repairs done by them. The technicians have always been promt, professional and do a great job.

My technician was Brian. Brian called me early in the morning to let me know a one hour timeframe that he would be there within and if something changed he would let me know. I received a text message about 10 or 15 minutes into that timeframe to let you me know that he was on his way. He didn't cause me to be stuck at home all day waiting for him. When Brian arrived, he was friendly, professional and quick at getting the job done, explaining everything as I watched. I had a very good experience! Thanks Brian! read more

I had a chip in my windshield that I needed fixed ASAP before it got any worse. I made my appointment for the same day and they came at the perfect time in the morning. The tech's name was Wade and he was very nice and helpful. When you sign up for texts they send you the info about the tech that will be coming with you along with a photo of them and a link to where you can track them. He came to my job and had everything done within 20 minutes. Definitely would use them again and recommend to a friend! 10/10 read more

They got to me quickly! At like 845am. Which was wonderful. They took about 10 minutes to get my window fixed. Super nice very professional. Highly recommend! read more

The website sucks can't get thru , get a run around on phone to tell you go to website. And prices are to high

Had wrong windshield for my car. Discovered this after driving 20 miles to an appointment They could not get the right one. I asked if they would install if I could find one. They said OK. I found one. Then they said they couldn't take the responsibility of installing it! Still not installed. Probably will not use Safelite again. read more

i had to not only pay my deductible which was pretty steep but on top of that am waiting for the parts that were left off of my car to be replaced. i am one unhappy customer to say the least. if they had just given me the one piece I could of taken it to dealership but I don't even know where that went to. read more

Billy and his team were friendly and made the transaction easy for a new windshield installation. They offered onsite service but I opted for drop off. They had the job done when I came back a couple hours later. read more

I dropped off my van and came back a few hours later. No waiting around and they did an excellent job.

Find another glass company. Sorry I ever even though of using them. As I write this they have still not properly repaired my windshield. This is warranty work as the windshield was replaced by them last year. I noticed the molding on the passenger side was sticking up in a couple places and called them about it. They sent someone out within the week, but now the problems start. The guy starts pulling the molding strip off and has a lot of problems with it like he doesn't know how it is suppose to release. When he finally gets it off, there are two broken clips that hold the molding on. He has to remove the glass to see how it can be fixed. He ends up cracking the glass as he removes it and the molding strip is riveted in place. He doesn't have a replacement only another windshield. He says he can set the new windshield at a higher level so that it contacts the strip all the way up and down. This would involve putting something under the glass to raise it up. What? Or he could use glue to hold it in place. Again, what? I call the company and explain what's going on, that there are broken clip attachment loops and it should be replaced. I'm put on hold while they call him. I ended talking to his manager on his phone. So they agree the clip strip needs to be replaced. He replaces the windshield and the molding is of course still raised off the glass in two places. This was Dec. 7th. Now they're coming back on the 19th., but the guy they send can't do the work. It requires a specialist. So, they're sending another guy on the 20th. I can't remember why, but it wasn't repaired that day either. Now I get another email saying they will be back on the 24th. Well my car has been at an auto body shop this whole time and this time they schedule on a day the shop is closed for the holidays. So they reschedule for the 31st and once again the shop is closed for the holidays. Rescheduled for the 3rd of January now. This time at my house as my car is suppose to be out of the shop by then. My car ends up going back to the shop and the guy calls me at 4:45pm to say he is on his way from Greenville. My car is in Johnson City and the shop closes at 5pm. You can do the math here. Next reschedule is on Jan. 8th. My car is still at the shop but I get a call that they're coming to my house. So I tell the guy where my car is and don't hear from him again. Instead I get an email saying the work has been completed. Two days later when I pick up my car I see that they have done the work as they left drilled out rivets in the floorboard. However, I can see the same problem exists. I call them and tell them and now I have another appointment with them tomorrow Jan 18th. I really don't have any faith this will be solved tomorrow but we'll see. Don't even think of using these people! read more