After a deer so rudely ran out in front of me, my insurance company recommended another local body…read moreshop who said it would be at least 1 month before they could even start the estimate on my vehicle! I called my insurance company back and asked for a listed of approved shops in my area. I called Lisa's first based on their reputation. They got me in for the estimate 2 days later and began the work the following Monday. My car was back to looking like nothing ever happened in less than 3 weeks and I am beyond pleased with the results! The two ladies I dealt with in the office were polite and professional all the way through the process and my vehicle honestly looks showroom new! Thank you for a job well done!

Ok so where do I begin. Brought my car in 10/2024 to address a defective pearl paint job by…read moreHyundai. Spoke with Lisa that day regarding an estimate and each area of the car I wanted addressed. I specifically asked her to repaint the rear passenger door and the ENTIRE top rail panel. I had applied primer to the door and approximately 6-8" on the top rail to prevent rust until I could get a professional to do the job correctly. Was quoted around $2700. Car was done in 3/4 days and looked good except some "overspray that looked like bubbling" that they needed to take a clay bar to to remove. Great job I thought. It's now 7/2026 and there is bubbling happening on the top rail and toward the rear. One of the bubbles popped exposing the primer. Made an appointment for Lisa to see it. After taking a look at it it was explained to me that they did NOT address the entire top rail as initially discussed and they only "spot" painted the area that I had primed then painted over the existing paint surrounding that area. The door looks great but I assume they stripped that down and redid the entire thing. So I paid $2700 for one door and one spot on the top rail (and some window molding and clips). She then gave me a quote of $1598.74 to paint the entire top rail hahaha. She then said but I'll do it for $1000! So tell me....why would you do that for me? A $500 discount...why? And why would I ever go back to have this done the right way when it was supposed to be done the right way the first time. I'm not speaking for everyone here, everyone's experience is different it seems with this shop but my experience wasn't the one I initially thought it was which was good. All I wanted was to give them the chance to do the right thing and that didn't happen for me. Folks before you agree to anything here make sure you're specifically addressing your needs and that they know and have it in writing that you can understand. For $2700 this should have been corrected and being told be Lisa "well this pearl paint will give you more issues down the road" isn't what anyone should hear. I paid money for that NOT to happen again instead I'm back to basically the same paint job Hyundai gave me. I can't wait for this shops response to this review "we guarantee are work, sorry you had a bad experience hopefully you were able to get it fixed elsewhere, something along those lines. I have pictures of the proof before and after. I have another body shop that confirmed this wasn't the correct process. Paint over existing bad Hyundai paint job. This is why I specifically asked them to repaint the entire top rail. Im sure they do fantastic work, everyone refers them but geez $2700 later and they want another $1500 to do it again the right way. Just cross your T's and dot your I's with this shop before signing anything. Make it perfectly clear they understand what job should be done. 2 stars because the door still looks great. Better Business Bureau next.

I went to Capital City Collision the week of September 1st (either the 2nd or 3rd) for my first…read morequote after an accident. Over the next few days, I also got quotes from Maaco, Advantage Auto Body, Competitive Auto Body, and Gerber. The prices ranged from $4,900 to $3,400. Capital City Collision gave me the lowest quote ($3,400) while also treating me with the most respect and understanding. I dropped off my car on Monday of that week. By Tuesday/Wednesday, they had already disassembled what was needed. They were upfront that there was some visible internal damage and that they wouldn't know the full picture until everything was apart. Unlike other shops that wanted to replace everything, they explained where repairs were possible (like reshaping my radiator rather than automatically replacing it). This saved me significant money. They were also flexible in ways other shops weren't: their aftermarket parts prices matched what I found myself, and they had no problem with me sourcing parts if needed. Several shops refused this outright or insisted on OEM only. Their labor was $55/hour and very fairly priced. I called them a week later for an update, they were still waiting on parts. The following week, they let me know the part they first ordered was broken, so they ordered a new one but they expected the car to be ready the next day. The only hiccup was with one headlight: the part was originally quoted at $600, but since it wasn't available at that price, they adjusted the labor so the difference was only $200 instead of the full increase. That kind of effort to keep the price as close to the original quote as possible is rare in this industry. On September 26th, they called me to say the car was basically ready but had two issues: (1) the PCS light was on (a sensor that helps with braking safety) and (2) the battery had died while they were test driving. Here's where I really appreciated their transparency, they could have easily claimed I needed a new PCS sensor (a very expensive part) or a new battery. Instead, they explained exactly what they were seeing, test-drove the car four times, and told me it might just be a calibration or placement issue. Within an hour, they found the sensor was simply out of place, and the battery worked fine after a jump. They even suggested I go to AutoZone (where I originally bought the battery) to test it, and AutoZone confirmed the battery was perfectly healthy. They could have charged me thousands more, but they didn't. That honesty means everything. The finished work looks fantastic. The hood was completely destroyed in the accident, and part of the side body wasn't great, but I chose not to replace that panel to save money. Because of that, the hood alignment is a little wider on one side, but they respected my choice and explained the tradeoff. It's not noticeable unless you're looking for it. The car looks great, drives great, and was finished efficiently. For comparison: at Advantage Auto Body, they insisted on sawing off my hood just to give me a quote, then left the saw inside my car until Maaco found it and removed it. Other shops were hundreds to over a thousand dollars more expensive without offering more transparency. As a young woman handling this process on my own, it was discouraging at times to see the price differences, but Capital City Collision never made me feel taken advantage of. Overall, they were professional, fair, and incredibly honest. I wish I could tip them on top of what I paid. I'll attach before/after photos to show the difference, but I can say with confidence: this is the shop I would recommend to anyone. Lessons learned: If you're in this situation, I recommend going to multiple shops for quotes and seeing where they overlap on what really needs to be replaced. After that, check aftermarket prices for those parts so you know whether the quote is fair. It takes extra time, but it gives you a solid baseline, and for me, Capital City Collision matched those fair prices while giving me honest, quality work. Pictures with information blacked out

My wife had an accident in our Chinese-made REV 4 low speed vehicle. Parts weren't available due to…read moretariffs. No other machine or body shop would touch repairing the damaged hinges and door frame. Scott at Capital City Collision Center solved my problem quickly and at a fair price.

Crooks. The absolute worst. Once upon a time it was a great place under different management. I…read morebrought these crooks an engine stalling problem, but it was only fixed temporarily. I had to keep bringing the vehicle back to them with the same problem, though they kept charging me more each time with bullshit excuses. Finally, the fourth time they charged me again and allowed me to drive off in a vehicle in such dangerous condition that the engine caught fire and resulted in total destruction. They took no responsibility and the manager laughed it off. Previously, during a consultation in the back shop with one of the mechanics, I witnessed the manager carelessly raising another vehicle on the rack right into a metal apparatus that damaged the roof. Do not trust them with your car.

Just keep scrolling for somewhere else to take your car! I brought my car in because it was…read moremisfiring and had a check engine light and I just had them replace the spark plugs and when I ask them to do so I made sure the price of $375 was labor and spark plugs included the man then replied with "yes". Later that day I was busy at work and I go online to pay and it says $652. I payed $652 dollars and I show up after hours and my panels are not installed back in my car and there is a blue shop rag shoved in my engine bay. I never once said I was in a rush to get it back but boy did they seem to be. I dropped it back off the next day and show up again that evening and I'm still missing a piece to my car. The owner offered to pay a $10 Uber ride but nothing toward the $652 I paid and they couldn't even put my car back the way they found it.

They did not do a great job for me 2025 Nissan Kicks they…read moregave some awful info about WHY they could not match the paint. After numerous times discussing the issues with Dawn , and being lied too really got frustrated plenty. Also having trouble hatchback closing the lock is not on correctly. I was to fast to pay them But i definitely will go back and see what can be donehard to trust them with my car,poor means for communication they text U but u can't get in touch with them

I included the response from Google. Still have not received any feedback!!…read moreWorst experience ever! After getting our 2016 Chevrolet Traverse back from Gerbers we contacted them and explained that we were now experiencing a shaking feeling when accelerating past 30 MPH. 1. TOLD US TO GET NEW STRUTS $587 It will stop shaking didn't work. 2. Told to have diagnostic $118 came back as motor mounts causing shaking $650 DIDN'T WORK. Told to go to dealer to get 2nd opinion $250. Only to find out it's the transmission. GERBER DIDN'T ACCEPT ANY RESPONSIBILITY FOR HAVING ME DO ALL THESE THINGS! The answer was we only fix the body. Worst service it was 6 months of pure misinformation and stating the mechanical issues aren't there responsibility! Gerber Collision & Glass (Owner) a month ago Marc, We are disappointed that our service did not meet your expectations and sincerely apologize for this experience. We understand that upper management has been made aware of this and will continue to investigate. Thank you for your feedback.

7 month later - still waiting for replacement seat cover to arrive. I've been given 4 projected…read moredates. Each resulted in an update and further delay.

Great experience. My Prius had a tire issue. I arrived without an appointment to service. Was…read moreattended to quickly and enthusiastically. I had a new tire within 45 minutes and it was free. Mike checked my warranty! This is my second Prius and Peter boulware has been a friendly, reliable and professional care giver.

What a great experience! Front fender tore up from a collision and processed through insurance, the…read moreteam at gerber not only communicated very effectively but they did a fantastic job. It was quick, it was smooth, and the end job was seamless! Thank you Gerber!!

I highly recommend taking your car here.The staff continuously communicates with you to let you…read moreknow how the repairs are coming along. Tue give you a update every few days.

Did a great job repairing my car and they brought it to me…read more Thank you I will tell all my friends

My husband and I were on the way from Central Texas to Englewood Florida for vacation with friends,…read morewhen our truck broke down on I-10 just west of Tallahassee. For whatever reason, we had trouble finding a towing service (one told me it would be a 2 hour wait) , and ended up calling 911 for help. We were connected with highway patrol, who called Brandon at Lawson's. Brandon told us he'd be there in about 20 minutes and apologized for the delay (he had to change trucks). He arrived in 18 and got the truck on his flat bed in 10 minutes or less. It was after 2:00 in the afternoon, and he wasn't sure if he'd be able to find someone to get us back on the road that day but was determined to do so. The first place he took us was not able to get it done that day, but the next place was literally next door, and they were. Brandon was quick, affable, extremely professional, and extremely helpful & reassuring. We were a day and a half into a 2-day road trip and stuck in a place we didn't know. You can imagine how frustrating that is. Brandon kind of took control and took care of us. We are very grateful!

Amazing service and pricing. Jeff and his wife were great. The customer service and finished…read moreproduct were exactly what I envisioned.

I took my car here while I was in the process of getting estimates from three different places…read more This is a small family owned business. I did not get a recording when I called asking me to press a number, I was not told I had to have an appointment to come get an estimate or that I needed to pay a deposit, and I was treated kindly. The price was lower than one of the other local places I called, so I decided to bring my car here. I paid for the parts in advance upon their suggestion for a faster repair, but it was not required. It did cut down on the waiting period. After providing an estimate on the repair, Jeff noticed a piece of plastic loose on the front bumper. He didn't know if I would be returning to get the repair or not, but he secured it temporarily for me without me asking. When I dropped it off for the repair, it was finished in less than a day. I was having the front bumper replaced and painted. When I went to pick it up, I was astonished and really touched. He had not only done an amazing job on the repair (not one noticeable piece out of place), but he had washed the car and polished my headlights. I was so full of gratitude. As long as they are in business, I will not go anywhere else. They made my 11 year car look new! The shop is very small, and when you pull up to the front (it's a little hard to find because it is not well marked and is off of a side street) it doesn't seem like a body shop. There is a little office door. You can just pull up on the sidewalk or on the street and walk right up, and you will be greeted. They don't seem to have much of a waiting area. You can walk to railroad square from there to kill time, but you would be better off having someone help you drop the car off. Please support this local business!