We were with another company. Ferrell Propane. Horrible company! We are both in our 70's...we bought our home in October of 2025. The previous owner told us she just had the propane tank filled at the end of September so we should be good through about May..So being the people we are...we believed her. No reason for her to lie about this we had already bought the home. We moved in in November. On September 17, 2024, once the home went pending... we called Ferrell Gas to set up an account for October 5, when we would be closing on the home. We set up our profile etc..but for some reason they never set up our account...But we were told that was all we needed to do to get it changed over. In January.. our propane ran out...It was in the 30's and in the 20's at night. We called them and told them our situation and they told us we didn't have an account...WHAT? Ummm we set one up and they said they saw where we called but the account wasn't fully set up by THEIR representative!!! But they had our profile in their system. They also told us there was an issue with the account with the previous owner. I asked what it was. Was told that she leased the tank...(for 12 years) and still owed $840 on it,. No problem...if that is what it takes to get heat in my home I will pay it off. I was told this on day 4...of making calls daily. (Each time I was told someone would get back to me,..no one ever got back with me!) They couldn't tell me this one day one! So now I own the tank. I was told they would be out in 12 days to fill the tank. Again I told them I was out...They told me they would "get back to me" to see if they could come sooner. For the next 5 days I called THEM to see if I could get some help. After talking with 6 other people for help over the 5 days period...I finally got a woman who HELPED me. She could heard how upset I and frustrated I was to the point of tears. She told me since I know own the tank I could get anyone I wanted to fill it up. She told me I wouldn't get the paperwork on the tank for up to 2 weeks...and I would need this in order to get fuel from someone else. I toler he I never received anything that I bought the tank..not even a receipt...So she sent me an email for proof that I had purchased it as she said she wouldn't want anyone to do this to her Mother! Bless this young lady. So I called a local company here in Fort Worth JOE RIDER PROPANE and they came out that very day...worked me into their schedule...everyone was out on deliveries ....so the owner came out and took care of us!!! That's a company who takes great care of their customers even new customers! With in 2.5 hours we had a safety inspection done and a full tank of propane! It gave me great joy to call Ferrill Gas back and tell them to cancel my order and account! You won't believe what they then said...well since its an emergency.... we can get out there first thing in the morning....!!! WHAT! What happened to not being able to come for another 6 days...I would NEVER EVER do business with this company! EVER! I told them no way...cancel my account. It's now been 4 hours since we got our tank full by Joe Rider Propane and we are finally warm after 6 days of freezing! If you're looking for a propane company....Call a company who cares and is VERY Professional and takes good care of you. JOE RIDER 817-237-3325 save yourself much frustration and headache! They are THE best Thank you Joe Rider.... read more

The staff working at Joe Rider is so so nice, especially the ladies in the office. This is the second time I have dealt with them and have received great advices, great prices and great service from them. Last year I purchased 10 30-lb propane bottles at Costco for my new home generator and took them to Joe Rider to fill up and today I am going back to purchase a couple of 20-lb bottles and fill up for our new Blackstone grill. I am 74 years old with cancer (therefore needing extra help) living in south Arlington and I wouldn't go anywhere else because of the help and service they provided me. Thank you guys. read more

Joe Ryder and his staff go above and beyond and I would never go anywhere else because they always have your back. I recently purchased propane logs and was not aware of the extensive use of propane. On Saturday, I had zero in my tank. On Saturday morning, I left a voicemail and an email to Joe Ryder, and they called within 20 minutes and had a truck out later that day. I wish I could get this type of service everywhere. Congratulations to the Ryder Team! Chris & Robbin read more

I've been trying to get a quote from them for a new tank installation for the last month; literally I've been calling them every week, but I couldn't get them to make the first inspection yet. Today I called them again, and they just hanged the phone on me... they definitely don't need more clients... Contacting Pinnacle propane now; can't be worse than this. Sergio read more

I have had the hardest time trying to get my tank in my tiny rv filled, I've been trying for six months. It was out of date and no one could tell me where to go to get it certified. Luckily yesterday at Russell Feed they pointed me in the direction of Joe Rider. I showed up first thing this morning and they were amazing from the gate. I was so flustered I couldn't get the correct wording out and the doll at the front desk was so patient, she managed to get through all of my bumbling and stuttering and said you need it certified! YES YES YES! It look less than 15 minutes and everyone was so kind and helpful. Their office seems like a great place to work, they are all smiling and happy and joking around. I will never come anywhere else and I recommend coming here. Don't waste your time trying anywhere else, it would just be a disappointment. I am leaving here with the biggest smile on my face... they made my year!! Their propane prices are on point and they certified my tank for free. I'm going to go cry tears of joy now! THANK YOU JOE RIDER! read more

Joe Rider Propane - Awesome bob the tiny rv adventurer - Propane Near Me - Fort Worth, Texas

I bought a new generator for the Texas weather and had 2 brand new 20 pound propane tanks that needed filling. The hardware stores near me just had the propane tank exchange program, so I discovered Joe Rider Propane on the web. I went there, the staff was very nice and I was in and out in a few minutes. I will be returning and I highly recommend this business! read more

Joe Rider on Jacksboro Hwy is the best!!! I failed to check my propane before the cold weather headed our way. They filled our tank late this evening and saved the day. Thank you so much! read more

Great place to buy propane!!! Wouldn't buy gas anywhere else... The girls in the office are wonderful and always happy to see people. Also there service department does fantastic work... read more

You can't count on these folks to show up when they say they will - I'm constantly fighting no-shows and just a general "meh" attitude.

Whenever I call for more propane, Joe Rider is out to my house in no time and they come and go before I even know they have been there. I see the reciept and thats how I know my tank is full. read more