We were with another company. Ferrell Propane. Horrible company! We are both in our 70's...we…read morebought our home in October of 2025. The previous owner told us she just had the propane tank filled at the end of September so we should be good through about May..So being the people we are...we believed her. No reason for her to lie about this we had already bought the home. We moved in in November. On September 17, 2024, once the home went pending... we called Ferrell Gas to set up an account for October 5, when we would be closing on the home. We set up our profile etc..but for some reason they never set up our account...But we were told that was all we needed to do to get it changed over. In January.. our propane ran out...It was in the 30's and in the 20's at night. We called them and told them our situation and they told us we didn't have an account...WHAT? Ummm we set one up and they said they saw where we called but the account wasn't fully set up by THEIR representative!!! But they had our profile in their system. They also told us there was an issue with the account with the previous owner. I asked what it was. Was told that she leased the tank...(for 12 years) and still owed $840 on it,. No problem...if that is what it takes to get heat in my home I will pay it off. I was told this on day 4...of making calls daily. (Each time I was told someone would get back to me,..no one ever got back with me!) They couldn't tell me this one day one! So now I own the tank. I was told they would be out in 12 days to fill the tank. Again I told them I was out...They told me they would "get back to me" to see if they could come sooner. For the next 5 days I called THEM to see if I could get some help. After talking with 6 other people for help over the 5 days period...I finally got a woman who HELPED me. She could heard how upset I and frustrated I was to the point of tears. She told me since I know own the tank I could get anyone I wanted to fill it up. She told me I wouldn't get the paperwork on the tank for up to 2 weeks...and I would need this in order to get fuel from someone else. I toler he I never received anything that I bought the tank..not even a receipt...So she sent me an email for proof that I had purchased it as she said she wouldn't want anyone to do this to her Mother! Bless this young lady. So I called a local company here in Fort Worth JOE RIDER PROPANE and they came out that very day...worked me into their schedule...everyone was out on deliveries ....so the owner came out and took care of us!!! That's a company who takes great care of their customers even new customers! With in 2.5 hours we had a safety inspection done and a full tank of propane! It gave me great joy to call Ferrill Gas back and tell them to cancel my order and account! You won't believe what they then said...well since its an emergency.... we can get out there first thing in the morning....!!! WHAT! What happened to not being able to come for another 6 days...I would NEVER EVER do business with this company! EVER! I told them no way...cancel my account. It's now been 4 hours since we got our tank full by Joe Rider Propane and we are finally warm after 6 days of freezing! If you're looking for a propane company....Call a company who cares and is VERY Professional and takes good care of you. JOE RIDER 817-237-3325 save yourself much frustration and headache! They are THE best Thank you Joe Rider....

The staff working at Joe Rider is so so nice, especially the ladies in the office. This is the…read moresecond time I have dealt with them and have received great advices, great prices and great service from them. Last year I purchased 10 30-lb propane bottles at Costco for my new home generator and took them to Joe Rider to fill up and today I am going back to purchase a couple of 20-lb bottles and fill up for our new Blackstone grill. I am 74 years old with cancer (therefore needing extra help) living in south Arlington and I wouldn't go anywhere else because of the help and service they provided me. Thank you guys.

First time using a propane tank. Explained tank size and how many hours you should expect.read more

Friendly, polite, expert service. Been using them for nearly 20 years, and they are always…read moreexceptional.

I have been doing business with you for 7 years. I have always been treated very well and all the…read moreemployees have been very business like until today. I brought in a small partial filled bottle to have it topped off( and the big guy working there today filled and gave me a ticket for $34.71. Which was wrong. Even if that bottle was complete empty it would not have cost that. I tried to explain to the man that filled my bottle this wasn't right. Rather than correct the mistake or talk to me His response to me was" get the f......... out of here. Thats the worst customer service I have ever experienced.

These guys are great! I would have been in bad shape if they wouldn't have made it to my place…read moretoday to fill the tank. My furnace and fireplace are both gas, no gas, no heat!! We're lucky to have them, and there great drivers!!

They do not service 100 gallon tanks or less. Also had a hard time to get an answer on telephone…read morequery.

These guys are horrible: called on feb 15 for refill - they guaranteed the 22nd. It's the 26th…read moreand they can't tell me when they will get out. No heat nor hot water for 10 days and who knows when. Go somewhere else for your propane as these guys don't give a hoot about their customers. Horrible.

I have been a GODFREY customer for 30+ years. They will take care of any of your propane needs &…read moremake you a satisfied customer Travis is the best

Quick, inexpensive and great service. Why get a new tank that's only 3/4 full at Home Despot or…read moresome big box when you can support a family owned?

I stopped by Heine Propane yesterday to get propane before the storm. Thinking there was no way I…read morewould have any luck filling bottles at the 11th hour but this company is a locally owned mom-and-pop business with dedicated employees focused on customer service. Got filled up like it was a normal day. Thank you to Zak and the crew!!

This is such an amazing company! This place went above and beyond when they found out that my Dad…read more(who is 83) was out of propane. My Dad gets extremely cold if his thermostat goes below 78. When I called Heine Propane, they said it would be late, but they would do what they could to get it to him today. The driver drove one hour out of his way after his routes were done to make sure he had heat tonight. Businesses generally do not have compassion, I am thankful this company still does!

Great customer service!!! Barry Wright is the best! I would highly recommend! Best customer service…read moreI've seen!

I gave McCraw a poor review of two-stars and it wasn't justified. I was called back, but never got…read morea message, and the call was buried under other calls that day. Sam and Leyland have been exemplary in correcting the issue, I will use them in the future. I've communicated with three McCraw professionals and they are all very pleasant and professional. I would highly recommend them as a propane supplier.

Friendly, efficient RV service. Easy HWY access. Commercial LP service. The service area is…read moresaturated with severe potholes.

I .signed up for.auto fill and they just didn't come. It's been months but I don't pay attention…read morebecause it's supposed to happen automatically. Well now I have no propane, I can't cook, I can't shower, and I have no heat. To top it off no one is answering their 'out of gas' line. I've run out before and then can and did an emergency fill on the weekend, which is why I switched to auto fill, but apparently they don't do that anymore. If they mess up you suffer and they don't do anything about it. Try a more reliable company.

I love the way Cleburne Propane takes care of me. I'm on their auto fill program and I never have…read moreto worry about running out. They are a company I can depend on.

From the owner: Pinnacle Propane is one of the largest Propane services provider for homes and business around 9…read morestates of the USA.