1. Joel Confer BMW

    1. Joel Confer BMW

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    State College, PA

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    Joel Confer BMW

    5.0 (1 review)
    Open 9:00 am - 5:30 pm

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    2 years ago

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    Lohr's Auto Sales - Newly Expanded Service Center with customer lounge.

    Lohr's Auto Sales

    (6 reviews)

    We worked with both Jim Sr. and Jim Jr. on a title transfer for a vehicle that was purchased out of…read morestate. That transaction turned out to be much more complicated than expected because the seller provided inaccurate and incomplete paperwork. Both Sr. and Jr. were patient and professional. Because of their experience, they were able to unravel the issue and resolve it. Lohr's probably invested 3-4 hours on our title transaction and charged us a very fair and honest price for all their work and their expertise. More recently, we were closing on a property sale and needed to have some documents notarized. We actually took the documents to another Notary first. After watching my wife and I spend about an hour reviewing 240 pages of documents to make sure everything was in order, the Notary finally mentioned their price, which was $15 per notarization. In the end, this transaction would have cost us almost $200 for their services. I remembered Lohr's and called them on my cell phone. Jim Jr. picked up. He let me know they had closed for the day, but even so, he asked about our situation. I explained we had a very short window to have the documents notarized and then delivered overnight. He probably recognized the stress in my voice. Without hesitation, he offered to drive back to their office and open just for my wife and I to get our documents notarized. When we walked in, I noticed the engraved sign on the counter, detailing all their fees for various services. As Jim Jr. worked through the documents carefully, he pointed out several missing initials, which we then corrected. He explained the entire process and his fees, even though they were clearly posted. He was thorough, courteous and respectful of our time constraints. When it came time to figure the bill, Jim Jr. charged us a flat fee for all of the work, rather than a per document fee. He explained that the 'per document' fee makes sense when a customer has only a few documents to be notarized. However, he recognized that because our two documents included 6 notarizations each, that it would be fairer to charge a flat fee rather than per document. He wouldn't have had to do that. Honestly, at that point my wife and I were so grateful that he was willing notarize the documents on our very tight timetable, that we would have gladly paid the higher fee. In the end, we paid less than half of what we would have been charged at the other place, even though the personal service we received was 10x greater. In this day and age, customer service is almost non-existent. It is rare to find a business of any size that is truly willing to put the customer experience ahead of everything else. Lohr's certainly did that and more. They take a personal interest in their customers and that made all the difference to us. We are customers for life and greatly appreciate the honesty and integrity of both Jim Sr. and Jim Jr.

    I had vehicle trouble on a Saturday when most other shops were closed and very few were doing any…read morework on vehicles. Since I was in town only for the day, I needed help and Lohr's stood up and took care of it for me even though it was outside their normal practices. The operation was well run, friendly and very helpful. I would highly recommend this garage to anyone that needs work on their vehicle. Its always nice to see a local small business that values people.

    Mercedes-Benz of State College

    Mercedes-Benz of State College

    (25 reviews)

    I purchased a G63 from this location, even went out of my way to travel there and purchase, instead…read moreof in my own area. This was to a)help a friend with his first sale and b)because the car was stated to be mint and "damn near cpo" . In the end, the car ended up having really poorly applied PPF, which had been glued in many places to stick it back down, end of life tires, end of life brakes, damage to the tire carrier cover, etc When I agreed to buy the car and have those things taken care of, at their expense of course, they agreed in the moment, but never came through with their promises. I waited months and months, was given the run around, excuses, lies, never received any compensation for anything and am still waiting to this day. I would NEVER buy a car from this location ever, even if it was free. That's how awful this place is and I highly, hell desperately, suggest you go elsewhere for your vehicle purchase. Literally anywhere else would be better. AVOID AT ALL COST

    Purchased a used 4 year old Mercedes from here. Even though I let them know five days in advance I…read morewas coming to look at the car, the car was not swept out or cleaned.. The experience was actually quite painful and humiliating. I was offered $500 for a trade-in for my other Mercedes - although it had high mileage, it was impeccable and well serviced. The offer was actually quite insulting so I kept it for my grandchild. I didn't need financing and they refused to come down in price at all - but the transaction still took over four hours to complete! Then the VIN # was never transferred for the Mercedes app so I had to go to another dealer for this (who I will go to for future purchases). CarPlay still is not working. They only cater to people who are purchasing a new Mercedes. Will never return to this dealership.

    Joel Confer BMW - car_dealers - Updated September 2026

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