Well where should we start. They Damaged My Car that's a simple start!!!!!…read more So we filed for Roadside Assistance thru our insurance company roadside assistance phone number as we needed assistance for a lost keys lockout and tow to the dealership so we could get new keys made for the car. Well they showed up with no lockout tools and not even the right tow truck for the vehicle. They say "Damn wrong truck oh well" I'm not going to get the other truck because it would of been 45 minutes back to get the right truck for this car and then 45 minutes back out here so total a 1 hour 30 minutes at least. So Brian the owner at that just goes to grab the car picking it up knowing it's going to damage the car and well what happens? Just that and dents front drivers quarter panel and makes it hard for the driver side door to open now and is $1700 at one place and $2,000 at the other in damage quotes from the dealer it went to. This is where it gets more interesting as the owner Brian was fine with it and said to go get estimates and give them to him tomorrow if possible because he didn't want to go the court route and got scared when I started that I would just file in small claims court then if they don't want to pay for their damage it's that simple. I have no problem with however you want to proceed just let me know in 24 or by 530pm on 06/17/2025. Well by next day it went full Karen mode as it wasn't Brian anymore and was some lady I can't remember her name, but obviously the wife or business partner and in quote states "I've called my insurance people and it's not an instant thing when you talk to insurance that's all I can tell you"! I have this in clear text message from the owners cell phone number 217-556-6837. Where i sent photos, estimates, my insurance agents name and contact info, receipt for tow, screenshot of roadside order, quotes and estimates as requested by Brian everything. She wouldn't even contact my agent. Then she called me by accident thinking I'm another customer and all she wants to do is rush and get off the phone anyway possible she can and that's when I ask one simple question "you said your paying or submitting it threw your insurance company and you admit fault obviously by saying that as did Brian when this happened and over the phone when he told me to submit photos and estimates which is what I did. So why can't you provide your insurance information? I gave you my agents contact info it's that simple. There is nothing to it. She then goes Karen mode again and says I'm just dealing with my insurance that's it. And hangs up. I sent a text message that said I would just be filing a claim with my insurance company and that I already had their insurance information. It's that simple and since your insurance told you "I've called my insurance people and it's not an instant thing when you talk to insurance that's all I can tell you"! my agent and insurance company will give them a great hand with that because they are Allatate. And your always in good hands with Allstate at least that's what they say!!! So have a great day and I will see you in court. I told you what we were going to do and you wanted it the hard way. If anyone needs their insurance info in the future here it is. (Read disclaimer) Pioneer Speacialty Insurance Company Policy#0001154852 Effective date:02/06/2024 USDOT1751522 Docket MC641037 $1,000,000 Policy Disclaimer: This is all in public knowledge and public search under Brian's Auto and 23 Hour Towing Insurance Policy Information and business insurance policy. None of this is slander and can be backed up with physical evidence, proof, verification and messages as well as phone calls and records of.

Brian came out on a Friday night, to the middle of a farm - muddy farm and I was stuck. He was…read morethere within 30 minutes, he brought the right truck for the job - light 4 wheel drive with plenty of power - snatched my vehicle right out. Fast and professional. Much appreciated.

My motorhome broke down on I-70. Good Sam connected me with this business. curt came out and got me…read moretowed off the side of the road. Very friendly and trustworthy. I would recommend this business to anyone who needs them.

I locked my keys in my car at Walmart. Curt's Towing came quickly and had my door open in no time…read more A bit pricey but I'm still glad we had them to call. I recommend them.

Has to be the best if not one of the best and honest repair shops in the area. Had daughters car…read more(of course dad's going to get involved) there a few times for repairs and the price was right as was the workmanship. BTW I am a ASE/CMTT mechanic retired and live 300 miles from this repair shop so over the phone PJ himself took the time to explain what work would be needed and why. Once again knowing the talk and what had to be done it was a pleasure and a relax feeling knowing that the work would be up to standards and not trying to rip you off. Thank You PJ

Always a fair and honest assessment from Bill and his team. I always know they will not waste any…read moreof my time or money on unnecessary repairs. Wonderfully operated like their own company which what every corporation would love for all their individual shops to do.

These people know how to take care of a customer!!! Had flat tire and they sealed the bead and set…read morepsi on all tires and put it back on my car for only 15.00 dollars!!! Very impressed with front desk customer service!!!!

Pretty sure this is permanently closed. Stopped there and looked like a ghost town. Local boys in…read morea coffee shop said owner was sick, and they closed

I would avoid Gibson Tire and Auto at all cost$$$$$$$ Long story short. They are frauds and…read moreripped us off for fictitious service work, which we were charged for. However none of the repairs were made. After paying $3500. to get my vehicle from them after calling the local police. My vehicle broke down a mile from their shop for the same reason I originally bought the vehicle to them to be repaired. I had no recourse. Local cops said you will have to take them to Civil Court. Avoid the nightmare that is Rich Gibson and family.

Thank you to Steve's Towing for helping my mother change her tire on Christmas Day. She was so…read morehappy to find someone to respond on a holiday. And the driver, Shawn, was very kind to her. It's wonderful to know there are companies that still care about people.

In this ever increasing uncaring world, this senior lady just left this establishment with a bit…read moremore belief in mankind. The attendant saw my distress. Gave me his kind assistance, and offered this with no expectation of anything back, but a feel of a good deed done.

Stay away from this place under the new ownership. Their prices are ridiculous (tried to charge me…read more$3900 for something that I was able to get done for $2400 at another shop) and more importantly and egregiously, they hold your car hostage and charge fees to look at your car without any prior warning. Great local place has gone to hell quickly. STAY AWAY!!!

Took three days for them to get what was needed. All the while the bald guy was leading me to…read morebelieve the parts were there. When I was goven my invoice, it was under a partially wrong name. The bald guy tried to lead me to believe it would be no problem. He also kept asking me for a DOT number on my non-commercial vehicle. He looked and acted clueless. Never again.

Our Dodge Ram 1500 truck blew a tire on I-72. AAA towed our vehicle to Discount Tire. There were…read moremany customers, but we were helped in a decent amount of time. Jacob found a reasonably priced tire for us and it was ready right before closing. As we started to get into the vehicle, Jacob and another tech ran from the store and got our attention. They had noticed that something was wrong when the tire was back on the ground. It was crooked. We received some suggestions for a repair shop as well as cold water. We made arrangements for a Lyft driver and hotel. We returned the next morning and the tow truck driver was able to coordinate with Discount Tire employees to reload our vehicle. Shoutout to Assistant Manager Jacob and the technician who kept us safe and helped locate repair shop options.

I waited 15 minutes to get an in my tires (I was then told that I had to run over the hose to make…read morethe bell ring ) it says that nowhere no verbiage at all. Then waited another 20 min before some one came out. The man that came out asked the normal questions...them proceeded to put air in my tires...I'm not sure if he did it correctly bc my dash never changed...he then tells me that I have a rear right sensor out so that's why it's not changing . Ok how much and how long to get it replaced..he said hours bc they were really busy to which I said is come back bc I had to be back at work in 2 hours. I took my truck to my regular mechanic I'm Westmont IL...imagine my surprise when I was told that 1, no my sensors weren't dead and 2, that he had never put air in my tires bc they were at 32 and not 37...they were at 32 when I got there ( to DT) . I didn't have cracked or leaking tires so they just were never properly done . That's was not only a waste of my time but also my energy . I called before I came and they never answered the phone...I sat there (30 minutes later) and called again still NO ANSWER I'm not from here and wanted to go somewhere that I trusted ...never again

The place now has a new location-on South Main by Zodiac Lounge and a slight name change...D & C…read moreTire & Auto Co. Had a slow leak in a tire and also needed a rotation so I stopped in here. The service guy was very friendly and business like. He found a small nail on the tire's sidewall. Most places would just sell you a new tire but he offered to see if he could repair the tire. He did repair the leak and save me $$$$. Took only an hour to repair, rotate and balance the tires. Very professional service. The waiting room is clean and inviting with no nasty smell or trash stacked around. Good place to go for tire repair and tire prices.